I hate to write this but I am going to. First off before I even took my car here I had a whole ordeal with AAA couldn't get a tow truck so I ended up spending the night in Jamestown I am from Sd second my car started acting up and what I thought to be my alternator light being on it was my check engine light so I in the morning called these guys and they said they would give me a tow and would look at my car. I told them what it was doing and what I thought to be alternator light was on. Prior to this I had the night before unhooked my battery for the night when at hotel so it took any light on dash off and reset it so anyway when I got it towed I told the owner that picked me up what was wrong and what I had done that night with my battery anyway he wasn't very talkative actually seemed quit grumpy he said his boy could look at it see what was the problem. So as I waited in the lobby they never came out and told me what was wrong nothing so I waited 45 mins , now mind u I was desperate I did not plan on staying in hotel that night didn't have clean clothes no shower no pills ect so was a horrible morning anyway well 45 mins and my car was done still no one came and told me what was problem I saw the mechanic come out a few times another guy called me to the cash register to pay and my bill was 778.00 I asked what problem was and he said it was my alternator which I had just had checked a week prior to this from local mechanic at home. That's why sorry but being a woman that doesn't know much about cars thought that was problem and that was the light that was on. My mechanic at home said my alternator was fine before this and had a new battery put in he said my alternator was putting out the right amount of charge anyway they said it was that so with labor , tow , and parts and supposedly a diagnostic test this was amount of bill 778.00 I couldn't believe how much it was I used my Dads credit card paid for it , I got down the road after 40 mins of driving and car did same thing almost stalled on me I pull over to side of road called them they told me to go back a few miles to Ellendale and have them look at it that the alternator was on warranty so I did and when they hooked it up to diagnostic tester it said I had a bad sensor so all along that was the problem they didn't have the part to fix it till next day I didn't want to spend another day in hotel so he reset the sensir so I could at least make it home or to Aberdeen anyway. Well long story short I ended up getting what was really wrong with it fixed back home which costed me another 200.00 and two weeks later was in Jamestown again and revisited them to tell them it wasn't my alternator and what had happened the mechanic came out directly to talk to me didn't even look me in the eyes and said he tested it and ran it for awhile and alternator light came on which was total lie because it was my engine light that was on from begining. And they over charged me on labor I was only there 45 mins and was charged for almost two hours labor plus 175.00 for so called dianostic check which no way they could of done cause no light would of been on because I reset battery the night before. they were rude when I went back and questioned them and flat out lied about what was wrong. I believe what it all came down to was they saw a "woman" who was desperate to get home and just took my word that I thought it was the alternator and put a new one in and charged me a ongodly amount. I would never take my car there again to be fixed. They should be ashamed at what they did to me I believe they took advantage of my situation and it ended up costing me just about a 1000 dollar to fix a 50 dollar sensor that was right in front of motor that would of taken mayb 30 mins to fix shame on you!! I was really hoping they would of made things right I hope this never happens to someone else thanks for reading. read more

Stacy at Eckman's truly SAVED THE DAY for us today. Somehow, a fuse for my dc outlet had blown and my laptop had died in the middle of a cross-country move while I still needed to be working. Not only did Stacy check it out and fix it right away for us to get us quickly back onto the road, he even sent us with a spare fuse and instructions on how to replace it, should it happen again. Eckman's has my highest praise and deepest gratitude. This road trip has been trying enough as it is, but Stacy made it just a little more bearable today. read more