Sued ya and won! $8300 (full amount i could sue for as couldnt sue for attorney fees)…read moreThey cost me $12,000 of damages, some intentional. This went on for 8 months saying they e Would fix it and reimburse me for expenses. (Rental, storage, etc) they backed out. They said they used a torque wrench and dont to tighten oil bolts. It fell out when in Fargo, January 3rd. They said they would pay to have it fixed and reimburse for a rental car. They backed out leaving me with the cost of storage, vehicle cost of engine being swaped. Stuck in a hotel, etc. They took responsibility. Had phone call recorded and had to take them to court to prove it. On the recording manager said he would have my car fixed. After recording played he said he mever said that, after listening to himself. Judge looked at him like he couldnt believe he said that. They lied to me a lot and put me through so much stress. They should of been thankful it wasnt on the highway as the storm prevented anyone from going on the roads. Lies from the shop, to court. On the phone they even admitted they would of tightned it to 13lbs max. Should be tightned at 29lbs for my car. (Not even halfway tight) The one on main kepty keys before and wouldnt give me my car unless I bought tires so had to get the police involved. All NW tires have caused me problems. 2 of my neighbors also had lose oil bolts but caught it before damage could be done from NW express oil changes.

I hate to write this but I am going to. First off before I even took my car here I had a whole…read moreordeal with AAA couldn't get a tow truck so I ended up spending the night in Jamestown I am from Sd second my car started acting up and what I thought to be my alternator light being on it was my check engine light so I in the morning called these guys and they said they would give me a tow and would look at my car. I told them what it was doing and what I thought to be alternator light was on. Prior to this I had the night before unhooked my battery for the night when at hotel so it took any light on dash off and reset it so anyway when I got it towed I told the owner that picked me up what was wrong and what I had done that night with my battery anyway he wasn't very talkative actually seemed quit grumpy he said his boy could look at it see what was the problem. So as I waited in the lobby they never came out and told me what was wrong nothing so I waited 45 mins , now mind u I was desperate I did not plan on staying in hotel that night didn't have clean clothes no shower no pills ect so was a horrible morning anyway well 45 mins and my car was done still no one came and told me what was problem I saw the mechanic come out a few times another guy called me to the cash register to pay and my bill was 778.00 I asked what problem was and he said it was my alternator which I had just had checked a week prior to this from local mechanic at home. That's why sorry but being a woman that doesn't know much about cars thought that was problem and that was the light that was on. My mechanic at home said my alternator was fine before this and had a new battery put in he said my alternator was putting out the right amount of charge anyway they said it was that so with labor , tow , and parts and supposedly a diagnostic test this was amount of bill 778.00 I couldn't believe how much it was I used my Dads credit card paid for it , I got down the road after 40 mins of driving and car did same thing almost stalled on me I pull over to side of road called them they told me to go back a few miles to Ellendale and have them look at it that the alternator was on warranty so I did and when they hooked it up to diagnostic tester it said I had a bad sensor so all along that was the problem they didn't have the part to fix it till next day I didn't want to spend another day in hotel so he reset the sensir so I could at least make it home or to Aberdeen anyway. Well long story short I ended up getting what was really wrong with it fixed back home which costed me another 200.00 and two weeks later was in Jamestown again and revisited them to tell them it wasn't my alternator and what had happened the mechanic came out directly to talk to me didn't even look me in the eyes and said he tested it and ran it for awhile and alternator light came on which was total lie because it was my engine light that was on from begining. And they over charged me on labor I was only there 45 mins and was charged for almost two hours labor plus 175.00 for so called dianostic check which no way they could of done cause no light would of been on because I reset battery the night before. they were rude when I went back and questioned them and flat out lied about what was wrong. I believe what it all came down to was they saw a "woman" who was desperate to get home and just took my word that I thought it was the alternator and put a new one in and charged me a ongodly amount. I would never take my car there again to be fixed. They should be ashamed at what they did to me I believe they took advantage of my situation and it ended up costing me just about a 1000 dollar to fix a 50 dollar sensor that was right in front of motor that would of taken mayb 30 mins to fix shame on you!! I was really hoping they would of made things right I hope this never happens to someone else thanks for reading.

Stacy at Eckman's truly SAVED THE DAY for us today. Somehow, a fuse for my dc outlet had blown and…read moremy laptop had died in the middle of a cross-country move while I still needed to be working. Not only did Stacy check it out and fix it right away for us to get us quickly back onto the road, he even sent us with a spare fuse and instructions on how to replace it, should it happen again. Eckman's has my highest praise and deepest gratitude. This road trip has been trying enough as it is, but Stacy made it just a little more bearable today.

I took my vehicle in for repairs. Made the appointment a week in advance. Told them about my…read morevehicle and what I needed done. Took it in. I reviewed what I wanted to have done. Gave them my phone number. Over the next week I called them 4 times. Never got to speak to any one. Asked them to call back. They never called. After one week. I called and told them in a message. I was coming to pick up my vehicle. When I got there they said they had tried to call numerous times. Checked phone number again. They did not do any work at all. Said they would call me that day to go over what they found. They never called. We were going to purchase an SUV from them. But not now. If that is how they provide service. We strongly recommend you do not use this dealer for service

What a nightmare to deal with. First of all the valve body needed to be replaced after owning my…read morevehicle for 3 months. Hadn't even put enough miles on for an oil change. Paid $400 to get it towed to Wilhelm's and then I'm told it is $600 repair for a shifting collar. Fast forward 3 weeks and I'm told that isn't what is wrong (mind you they charge $100 just to diagnose the problem!). I find out a few days later it's the valve body that needs to be replaced. A $2500 service between parts and labor. At this point I've been without a reliable vehicle for a month as a single mom to a 5 month old baby. I asked Rod Wanamaker to let me know when the part comes in and when it will be getting into the shop. Three weeks go by and not a word. It's couple weeks before Christmas, and I reach out again asking for an update and Rod tells me that it should be done on 12/29 and informs me they will take $400 off of the service. It's enough to cover the tow that I had done 6 weeks prior. I don't hear anything on 12/29 so I send Rod a message with no response. I call 12/30 to find out the vehicle still hasn't been started, and he couldn't give me a date to when it will be. Finally I call and talk to the sales manager, Rod Wilhelm. Rod gets me a loaner vehicle after having no dependable car for the entire months of November and December. Rod also stated that they will take more than $400 off with the issues I went through from the service department and the length of time. It's now January 15th (75 days since my original appointment for this issue) and my vehicle is finally finished. I request the receipt of labor and parts be emailed to me 3 different times between Rod Wanamaker and Mike Martell and never received it and was completely ignored. I spoke with Rod Wilhelm, and he informed me that $400 is all that they will take off of the service. I have never had worse experience with any other dealership. If you want to buy a vehicle from a dealership that backs their sales, go to Stoudt's!

We were stranded in Jamestown due to a serpentine belt break issue in -40 below windchill weather…read more We called around to several mechanics and garages listed in an internet search and nobody was willing or able to help until we came in contact with J & L Service. They came with a wrecker, got us settled in their warm vehicle and towed us to their shop. My husband was coaching a chorus in Bismarck on Friday evening and all day Saturday, and we would be coming back through on Sunday. J&L assessed the problem and said they would have it fixed and ready for us on Sunday when we came back through, and they did! They went above and beyond to take care of us and get us back on the road in the frigid cold weather. We are sooooo thankful for their willingness to help and their skill in getting it fixed so quickly! Thank you J&L Service!!

AAA was an abject failure. My son's truck was rendered inoperable just a few miles east of town…read more After 36 hours of AAA excuses and run around, they finally capitulated and said find your own service. I called another Jamestown local service who declined my business but sent me to J & L. One phone call and my issue was resolved for a fair price.

I was making a cross country trip and got a low tire. I showed up first thing in the morning and…read morethey got me taken care of quickly. The best part, I had hurt my back and they dropped and rehooked my trailer for me! Thank you Nichole and quick lane tire guys! You took a massive load of stress off of me!

Fantastic service, fast, good price and an excellent job done! I called in to schedule a repair for…read moremy brakes and rotors. They scheduled me in for first thing Saturday morning. I drove up and the owner immediately got me checked in. They then drove me home while they got to work. My car was fixed in 1 hour and it works beautifully! 10/10 experience, will go here again.

I traded in a perfect motorcycle for a vw trike that turned out to be garbage. It was supposed to…read morebe fixed twice but still don't run. I had to raise the body to remove the fuel tank which was full of large rust flakes. Eckmans auto repair rebuilt the carburetor but didn't check the cause of rust in it. Real smart. Budget auto took advantage of me and told me it was repaired. I've had 5 custom vw trikes and this is the worst I've seen. Stupid me.

Wouldnt accept my used oil. Looked at me like i was speaking a foreign languange when i asked.read more

Worked me in quickly, very thorough, great deal. Staff knew what they were doing. Good procedures…read morein place.