What a nightmare to deal with. First of all the valve body needed to be replaced after owning my…read morevehicle for 3 months. Hadn't even put enough miles on for an oil change. Paid $400 to get it towed to Wilhelm's and then I'm told it is $600 repair for a shifting collar. Fast forward 3 weeks and I'm told that isn't what is wrong (mind you they charge $100 just to diagnose the problem!). I find out a few days later it's the valve body that needs to be replaced. A $2500 service between parts and labor. At this point I've been without a reliable vehicle for a month as a single mom to a 5 month old baby. I asked Rod Wanamaker to let me know when the part comes in and when it will be getting into the shop. Three weeks go by and not a word. It's couple weeks before Christmas, and I reach out again asking for an update and Rod tells me that it should be done on 12/29 and informs me they will take $400 off of the service. It's enough to cover the tow that I had done 6 weeks prior. I don't hear anything on 12/29 so I send Rod a message with no response. I call 12/30 to find out the vehicle still hasn't been started, and he couldn't give me a date to when it will be. Finally I call and talk to the sales manager, Rod Wilhelm. Rod gets me a loaner vehicle after having no dependable car for the entire months of November and December. Rod also stated that they will take more than $400 off with the issues I went through from the service department and the length of time. It's now January 15th (75 days since my original appointment for this issue) and my vehicle is finally finished. I request the receipt of labor and parts be emailed to me 3 different times between Rod Wanamaker and Mike Martell and never received it and was completely ignored. I spoke with Rod Wilhelm, and he informed me that $400 is all that they will take off of the service. I have never had worse experience with any other dealership. If you want to buy a vehicle from a dealership that backs their sales, go to Stoudt's!

I took my vehicle in for repairs. Made the appointment a week in advance. Told them about my…read morevehicle and what I needed done. Took it in. I reviewed what I wanted to have done. Gave them my phone number. Over the next week I called them 4 times. Never got to speak to any one. Asked them to call back. They never called. After one week. I called and told them in a message. I was coming to pick up my vehicle. When I got there they said they had tried to call numerous times. Checked phone number again. They did not do any work at all. Said they would call me that day to go over what they found. They never called. We were going to purchase an SUV from them. But not now. If that is how they provide service. We strongly recommend you do not use this dealer for service

Every number to this dealership leads back to a gentleman named Levi. He directed us to perform a…read morewire transfer multiple times to this dealership with only a purchase agreement halfway completed. There was an out the door price without a price breakdown nor other official documents included (odometer disclosure, title transfer, and so on). After confirming the VIN for the preapproval loan with the bank and getting a check made payable to the dealership, he did not communicate with me. In fact, he did not answer my phone calls nor did he reply to my text messages. Levi lacked transparency and etiquette. As a sales person for a real dealership with a brand to lose, I've never seen anything like this before. If I was the reason someone told my boss that they did not complete a $50,000 transaction I would have to find somewhere else to work, tomorrow. Buyers beware, be very careful, be very cautious- do not give this company money before you receive any merchandise and or paperwork for said merchandise. PS, I just had to add this, because I have not heard from this dealership since Tuesday of last week I find it highly ironic that they wanna reach back out to me today because I transparently put them on blast and let all of their potential clients know what type of business they do here. Here are the pictures to prove it. about 5 hours after I posted my review on google, this company used my email to subscribe to hundreds of different companies since I transparently and honestly explained my experience with them in hopes that potential customers would see how they do business.... in the last roughly 6 hours I have gotten over 5,000 spam emails...

We reached out to this business to buy a Ford Raptor truck they had posted on their website. We…read morewired $50,000 dollars to this business. They even said the car was on the way. Afterwards we learned that they were buying time to move the money out of their account. Now we are out of that money and no car since it ls all a scam. Google "Google this: "Scammer creates website posing as Jamestown business" It's an article about how innocent people are losing money to this business. Don't buy from these people!