1-Star Review - I Feel Completely Cheated by Omaha Mercedes-Benz…read more I never expected to write something like this about a Mercedes-Benz dealership, but Omaha Mercedes-Benz absolutely betrayed my trust. I paid $61,500 for a Sprinter van, believing I was purchasing a reliable Mercedes vehicle from a reputable dealer. Instead, I ended up with a van that was defective from the very first day. Even during the purchase, I should have noticed the red flags. The buying experience was almost too easy--effortless. They were extremely quick to push the sale through, even though I live all the way in Southern California. Now it's painfully obvious why: they wanted to get rid of this van as fast as possible. And they succeeded--at my expense. At 7,546 miles, the van was already showing the same issues I'm dealing with today. I didn't recognize it at the time--this was my first diesel van, and I trusted the dealership. I trusted the Mercedes name. I assumed they wouldn't sell a defective vehicle. Fast forward a little over one year, and now at 40,000 miles, the van has a major transmission failure involving the torque converter. Multiple service advisors told me the same thing: A torque converter does NOT fail at 40,000 miles unless the issue was already there. These components typically last around 200,000 miles. So what does that mean? That the van had a serious, pre-existing defect, and it was sold to me anyway. I feel cheated, misled, and taken advantage of. I gave this dealership my trust and over $61,000 of my hard-earned money, and all I got in return was a defective van and a massive financial and emotional burden. Omaha Mercedes-Benz should be ashamed of this. This is not how you treat customers. This is not how you uphold the Mercedes-Benz brand. If you're thinking about buying a vehicle from Omaha Mercedes-Benz, be extremely careful. I learned the hard way that an "effortless" purchase can be a sign that they're just trying to unload a problem vehicle on someone else. Don't let it happen to you.

My son is being ignored by pat and Andrew malouf on a brand new car he leased in February. After I…read moreleased 2 cars in Dec and February. The car he leased is a lemon. These guys won't return our calls!!

Fast, friendly service to get my AC fixed. These folks are AC experts and also work on many of the…read morefirst responder vehicles in town. As a firefighter's kid, I like supporting them for this reason. Scheduling an appt online was quick and easy, drop off was great, and they even offered to drive me home and pick me up when it was finished. Honest and open communication about pricing and why the cost. Happy with my experience even though car repairs are the literal worst.

I work for a local vehicle dealership and had a customer wanting a unique add-on to their van. I…read morecalled Jones Automotive about this accessory, and while my customer didn't end up purchasing the van in the end, the experience I had here will make sure I DO use them in the future. I called initially and spoke to Scott Suter, who walked me through what all adding this accessory would entail. I ended up driving down to their shop to have him look at the vehicle, where Scott even showed me a couple different options to save my customer money. I really appreciate all his help. He was professional, very kind, and I couldn't help but notice the Pro-Blue all around the shop. These guys have a great business model. I look forward to getting to know them and getting to work with them.

Long story short: Trying to get my door lock fixed. The event was miserable from setting the…read moreappointment (trying to get an appointment) to calling a week ahead to verify the process. I heard lots of excuses. Brought my vehicle in at 10:00 AM and ultimately didn't get my car back until after 6:00! No offer of a car for the day to-boot! No service discount. I have been a loyal Infiniti customer (used to be)!

I visited this dealership 8 years ago and got nowhere toward purchasing a new vehicle. This time,…read morethe outcome was different. Now, there are fixed prices on the webpage, and the salespeople are friendlier. Eduardo was our sales representative, and he was not pushy. The only issue was that near the end of the process, there will always be a finance manager who gets a little pushy with extended warranties.

I have leased a Mazda twice now and owned one. I just recently (about 9 months now) started getting…read moremy Mazda serviced at the Bellevue Mazda dealership. I have never had such great experienced with Mazda until now. The customer service is top notch. They are so welcoming, helpful, and understanding; not just the front desk staff, but everyone. From the mechanics working on the cars to the people pulling your car up in between services, everyone has the best attitude and stellar customer service. Everyone goes out of their way to make you feel like a valued customer and grateful for choosing them. I also really appreciate that you are able to use a rental car while your is being serviced, even if its just for an oil change. We all have busy schedules and they account for that in this way by valuing our time, as well. I will always service my Mazda here from now on.

Five stars for AJ, he was professional from the start and I recommend his service to my friends and…read morefamily

I used Omaha Glass to fix a rock chip in my windshield. They did a great job. It was fast and…read moreconvenient

Omaha glass really helped me out. They were swamped when I pulled in. Never been there before. I…read morehad a simple job of weatherstripping to do. Was in an out in by a 1/2 hr. Thanked them all as I walked out. Thanks again! Robert Curran Omaha

We drove 100 miles after extensive questions & conversations with salesman intending to buy a…read moreLincoln Navigator. We arrived and the car was already running thinking they were ready for us to test drive. I opened the drivers door and the power running board didn't work. Sales said it was"frozen" whatever that meant. No offer to fix it before purchase. Following the test drive I shut off the car and the salesman came out to move it and it would not start. The owner and another man came running (literally) with a battery charger and confessed that they had to jump it that morning! It would not start even after a charge. They had this lot 6 months and never checked the battery (it was the original 2019 battery that came in the car new. They didn't fix the running board or tell me prior it did not work. The salesman said he himself drove it 1000 miles last summer. This car would have left me stranded on the 100 mile drive back home!

We bought our new car here after a total loss, and will be lifetime customers after the experience…read morewe had here. We worked with Shawn, who went above and beyond to find the vehicle that fit our family's needs and price range. It was so past my scope of what I dared to hope for in a car buying experience; Shawn genuinely cared about what our family needed and offered us a loaner for as long as necessary, and kept us updated on vehicles that came in that could fit our needs. We ended up with an economical vehicle in our family, and the next time we need one we know where we are going. I never imagined a car buying experience could be so easy... especially while recovering from an accident. We are sticking with the "little guys" - what a HUGE difference and amazing experience

Always take my car here for oil changes, repairs, etc. Josh always does a fabulous job and Shiloh…read morein the office is so friendly and helpful. They are so knowledgeable and considerate, I wouldn't trust my vehicle anywhere else!

Great experience helping my mom with her disabled vehicle-they made a house call!…read moreJosh was wonderful! Highly recommen!

Mike in the service department has always taken such amazing care of not only me, but both my…read moremother and father before me. It always feels like family whenever I come in.

Another great experience from Huber Cadillac Service Department…read more Why you ask? Because of the tandem Service Advisors Bev Burgress and Mike Wichert, both very professional, courteous fast and efficient. Both should be models for what a car dealership should use to train new employees. I say give them a raise and some well deserved praise for going above and beyond the normal service one would expect. Go Huber Service top of the line! Vern Larson, over 50 year satisfied Cadillac owner.