On Wednesday August 14. 2013 two friends and I meet to have lunch at what use to be a good deli stop. On this day we were greeted with "we don't have any bacon" so okay no BLT is what we say to each other joking. The special was noted on a dry erase board as you walk up to the deli counter and it was 1/2 meatloaf sandwich, bag of chips and 20 oz drink for $7.00. I thought that sounds great but I admit I did not see where the special was on the order sheet and mistakenly assumed that a special would be a set item. When I got to the counter to pay I said I would like the special but did not see where to mark it and the rude and nasty lady said it is right here and she marked it so hard it tore the paper and then she said " well how do you want it" I said I am sorry I thought a special would be a set item her reply was "NO, now what do you want on it" so I mark the items I wanted and then she came back and said no cheese, I replied I didn't mark any did I. She came back with well I make sure. She asked me if I wanted it warm I said yes it was not warm, so why ask. Two other groups of people came in and asked the same question regarding the special not understanding that you would need to fill out a deli slip for it. After the last two gentlemen ask she came around the counter and said I'll take care of this problem and erased the special from the board. They asked if the special was all out and they said to them no I am just tired of the peanut gallery. She was rude to my two friends and questions each of their orders as well in fact one of them ordered potato salad and she said I am just making it now can you wait it should be done by the time the sandwiches are ready, What deli doesn't have potato salad made early and ready for the rush or the day before so the flavors blend. The salad tasted like a glob of mayo and was not eatable.
Your system is not working your order forms are all attached to one pad so if someone takes the whole pad up to the counter then there are none for the others coming in behind them and there they sit until the person taking orders has time to run them back to the little table which we saw and it makes her even more crabby at the customers. And the container holding all the pens and pencils is up at the counter by the deli queen so no one has use of them until they get up to pay and they have not been able to fill out the form which takes up a lot of time. Look at how your system is set up so maybe people can have a way to fill out their form or access to a form and writing devise before they get to the pay station. Then maybe the deli queen would not be so rude, nasty and grabby, but in the mean time I will not be back to Ebnes, you have just lost three customers and all the advertising that we can give you so sorry that Fishers is gone at least the service was better. I guess we will have to go Quiznos for sandwich, how sad is that. read more