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EB Games

3.6 (5 reviews)
Open • 10:00 am - 9:00 pm

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Video Games Plus - PS Vita & Nintendo Switch and 3DS Wall

Video Games Plus

(13 reviews)

$$

Downsview

Video Games Plus is a competitor to EB in that they sell video games, as well as some retro goods…read more However, as many others have pointed out, the service is kind of atrocious. I was having a hard time tracking down a physical copy of the Lunar Remaster and was told by a kind employee at EB that it's only really sold at Video Games Plus if I wanted a physical copy. It's far from where I am in Newmarket, but I figured, why not. I called ahead of time to confirm they'll have a copy, and the employee really didn't sound like he wanted to answer questions. Fine, I'm just going to get a game. We went the morning of, at opening, because I wasn't sure if a) they'd have more a few copies and b) how popular it was going to be. They opened half an hour late and the employee, who I think is the same one I talked to previously, really didn't seem like he wanted to be there. We got my game and left. I'm a little surprised I got it at the same price that I've seen online because a lot of their other selections were far too expensive that I'd consider buying any of it. Some of the cases didn't look like they'd been taken care of and, while store was tidy, I can't say it was very organized. Not sure how you can screw up so much in a short time, but they did. I feel like they could go under at some point because they probably aren't competing with EB, and am physical store for overpriced retro stuff is a hard thing to keep up with. But maybe the clerk wouldn't care anyway.

On my second order with them I purchase several games for black Friday. I got my delivery late…read more(which was understandable as there was a post Canada strike going on at the time). The games arrived on december 24th, while I was with my in-laws for Christmas. The packages were left on my front door which is directly on a busy street (I never gave my consent for this). Obviously the packages got stolen by the time I was able to come back. I message them and they told me they "would investigate the issue and get back to me". No answers, I send several email throughout the months requesting an Update and got pretty much the same message every time. While they offer decent prices, I am extrimely disapointed by their custommer service

EB Games - videogamestores - Updated May 2026

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