Very thankful for Mick's patience as I ran around trying to find the key to unlock the basement. He…read morewas on time, patient, professional and considerate. He was also funny which diffused my stress! :) They also were fast to respond and quick to schedule coming out the next day of my call! They were on time (actually waiting for me!) for an 8am appointment. Would definitely recommend them to friends and family!

Update: Some weeks after my initial review, I got a call informing me that the management team had…read morechanged. They addressed my issues and I was very satisfied with both the technician (Mick) and the new management team.

He was very responsive and arrived when he said he would. He did a great job cleaning out the…read moredryer vent. We will use him again.

3 Wave is excellent. Matt is responsive, reliable, and knowledgeable. Of the people I contacted,…read moreMatt's business was by far the most professional, providing a flat fee for the job, showing up on time during a time when I had a window to meet him. I will use 3 Wave Cleaning in the future and endorse the company without reservation. What a pleasure to find such competency.

Each time we've used them they have done a fantastic job. I highly recommend using them for duct…read morecleaning.

Great service and great work. He listened to all my concernsand questions. The price was great.read more

Ivan had timely communication throughout the whole process. The air vents were clean from…read moreconstruction debris. Great service and value!

Evan responded quickly and made the whole process very easy. Gave a great price and did an…read moreoutstanding job. Would highly recommend!

Very easy to schedule and lots of openings. Did an excellent job on the vents and the floor was…read moremostly clean afterward. Professional and courteous and explained things. Will use again.

I scheduled my appointment for 3pm. They called in the middle of the work day and asked if I could…read moremeet them in 20 minutes. They told me I scheduled my appointment at 1pm. I told them I could not leave work in 20 minutes. They proceeded to cancel altogether.

The technician did a very clean job and took care of my sweet place…read more He also approch me with its best way to keep the ducts clean. Thank you!

They did great work each year cleaning out dryer vents. Very honest company and tech was kind.read more

Update Regarding to the owner's reply: I am glad that you…read morereply the review. And you are the guy who came and did the work. But I want to point a few things that you are giving falsely. The MOST IMPORTANT: I search on https://corp.sec.state.ma.us/corpweb/CorpSearch/CorpSearch.aspx I could not find this company is registered with MA. It could use a different business name or something. I posted the screenshot below. 1. The machine is having board issue due to you bypass the safety check on the machine without permission. And you broke the machine, now it is not only could not spin dry, but also could not wash. The machine is totally damaged at this point due to your work. 2. For the first visit, you did not provide the estimate 30 mins before the appointment. The fact is that we waited 1 and half an hour since the appointment time. And get no calls or messages. Then WE called your office, then find out he could not attend the appointment due to the previous work was stilling on going. Then we rescheduled the second appointment. So there is 30 mins before notice or anything for the first visit. For the second one and third one, WE called 30 mins before the appointment to make sure, since we did not get any calls. If you believe your company is doing what it is doing, then you need to do a better job on employee training. 3. Up to the third visit, you could not fix the machine, and it is normal to challenge your diagnostic work plus you totally broke the machine at the third visit. It is quite normal to challenge your ability at this point. 4. The "Heavy load" your technician claimed is 2 shower towels, 3 hand towels and 2 kitchen towels. I have my tenant records the washing process and what the load is. 5. You as a man walk into a woman's face and telling her that she is not normal when she is calling your company to complain about the service. This is becoming a threaten and calling the police is a way to deal with threatens. And to be honest, it is shameful for you to threaten your customer using body advantage. 6. And you are being racist. And I have my tenant hearing the whole conversation, and the neighbors. I understand you are backing up your employee. But please be honest. If you are running your business by not telling the truth, it will not go far. DO NOT FOOL YOUR CUSTOMER. Original Post----------------------------------------------------------------------------------- Zero stars if I could. Extremely unprofessional and a complete waste of money. We called Mass Appliance Masters to fix a coin-op washer. They missed the first appointment with no heads-up, told us that they could not make it ONLY after we called. They diagnosed "belt and engine" issues and collected $195, but the machine is still broken and won't spin at the end (clothes are soaking wet every time). During the third visit, the technician tried to blame the failure on "overloading" a load that literally consisted of 2 shower towels and 3 regular towels. Instead of owning up to their failed repair, the technician got aggressive, acted totally bossy, and told me directly that "you are not normal." and ask if I were the technician or he is Taking $195 for a broken machine is bad enough, but insulting customers is crossing the line. Avoid this company at all costs.

We called Mass Appliance Masters for a broken washer that was leaking water into the tub. Mr. Oleg…read morearrived very promptly the next morning at the scheduled time and diagnosed the problem immediately. They were able to order the necessary replacement part and install it when it arrived about two days later. The washer has been working perfectly for about 3 weeks now. The price is on the higher side compared to other companies, but we are very happy with Mass Appliance Masters and would easily recommend their services. Thank you!

I've dealt with TJs HVAC since 2017 when they installed the central A/C system in my trailer. They…read moreare fast, efficient, and don't waste your time and money. They have maintained my system since installation and have always been professional and reliable. I recommended them to one of my neighbors, and she was more than happy with them. I can't say enough about Tyler and his crew, outstanding, honest, great service - what more could you ask for? In today's world of " me first, the heck with you and your needs" it's so refreshing to find such an honest, hard working, and reliable service. I wouldn't go anywhere else for my HVAC needs. Thank you Tyler, for being the one in a million service person that I was lucky enough to find!

I recently scheduled an HVAC maintenance prior to the heating season. I did not have a good…read moreexperience with TJ's HVAC. The appointment was scheduled for 11AM. The tech showed up at 2:30PM, and issued a 'sorry, I'm late' upon entering. No reason for being 3 1/2 hours late and no prior phone call to inform me he was running behind schedule. He was let in, performed his so-called HVAC maintenance and was out within 15 minutes. I was disappointed with the lack of 'maintenance' that was actually done. He handed me a printout telling me my CO levels were 8% and that low number was good, again, without explanation. No cleaning out the unit, no changing the filter, not much 'maintenance' was actually performed. Cost of 15 minute in out service -- $225. I would not recommend this unprofessional company for HVAC service. Please look elsewhere for your HVAC needs.