Marco is always so helpful, professional, and very efficient with the repairs. It is very difficult…read moreto schedule maintenance between working full time, having a physically disabled mom, and having health issues myself and he is always so accommodating! He is a great asset to the community team!

The only thing that makes this place amazing is the property manager Tonie Cantos. She is so warm…read moreand welcoming and is constantly going above and beyond for the residents even for those who are maybe not so deserving. She knows her stuff and offers suggestions. It's a nice place to live, very quiet and love all the trees everywhere.

I believe the maintenance man is named Jose but he's super nice and knocked out the repair in under…read more2 minutes.

I can't say enough about the apartments here at Crestwood. I had to hop on here to say how…read moreaccommodating they are when you have pets or need anything for that matter. The management and staff are always so friendly. Going above and beyond with a smile should be there motto. Honestly it's not hard to call this place home. Shot out to Lori for always being here when I need anything!

I love living here, been for almost four years! The staff is so so great but the maintenance lags…read morewhen we put in a request sometimes. Other than that; we love this complex and will continue to enjoy this place!!

Place is very clean, fantastic location, right down the street from the harbor, amazing benefit,…read morefriendly staff in the office exceed expectations all the time. You can't go wrong this location. Five star

Five-Star Review for the Maintenance Team…read more Since moving in, I've had a handful of issues come up around the property, and I just have to say how grateful I am for the maintenance team, especially David and Sunny. They have been absolutely amazing. Every time I've submitted a request, they were prompt, professional, and incredibly friendly. It's such a relief knowing that the people handling maintenance genuinely care and take pride in their work. David and Sunny make everything so easy, and I truly appreciate their dedication. Thank you both for going above and beyond! Highly recommend this team...couldn't ask for better service.

I been living here for 6 years now and I wanted to say that David has been super friendly to my…read morefamily and always greets us. Thank you David. Whenever he comes to fix something he always leaves us satisfied with the result.

Rachael was absolutely great, sincere, kind and through about everything. Always returning my…read morecalls promptly. I was very comfortable with her of my moving experience. she Is the true champion of what customer satisfaction supposed to be. Thank you from the bottom of my heart. Best wishes!!

It's no surprise this place has so many negative reviews. I completely wasted my time driving there…read moreto tour a one-bedroom unit. The moment I walked into the office, it was clear they have no understanding of customer service. I asked Sidney and another staff member if I could schedule a tour, and instead of assisting me, they simply pointed toward the door and told me to scan a code and help myself. I'm not sure why they're even sitting in the office if they're not going to help prospective tenants. Unfortunately, it got worse from there. When I walked into the unit, there was no hot water in the kitchen, the carpet was dirty, and the walls were marked and clearly hadn't been repainted. It looked like they didn't bother to clean or prepare the apartment after the previous tenant moved out. I asked Sidney whether they would professionally clean the unit before move-in, and she said they only do a "puff cleaning"--whatever that means. The staff overall seemed completely unmotivated and uninterested. After I got home, I emailed Sidney requesting to speak with the office manager. Instead, I received a call from a leasing agent who wasn't even local. Extremely unprofessional. Honestly, I'm glad I experienced this before signing anything because after I left them a bad survey their office manager called me and not only she was rude and didn't apologize but she also kept making excuses for her lazy staff.

I've called Portola Court home since 2018 and recently just resigned my lease again. Carlos from…read morethe Resident Services Office was a big help and handled the process for me. I've really enjoyed living here, the little events, and seasonal food trucks (please do more!), and the maintenance team is top notch. Here's to another year at Portola Court!

Had to leave a review for Nilton (and the entire team here) for always going above and beyond…read more Not only was he able to help us with getting a new fob key, replacing the battery, as well as helping set up a new garage door opener when ours died - he did so with great communication (letting us know when and where he'd be arriving) as well as care (we have a loud dog and he made sure to text us instead of knocking or ringing the door bell); he was happy to answer questions on best practices to make sure we're prepared if they ever were to go out on us too. Always setting a good precedent for the community by smiling and waving, while on the job, had to give a giant shot out for the job he does and for making an apartment community feel that much more like home.

Ryan at Los Alisos deserves a huge shout and a raise and promotion!…read more He was extremely helpful, patient and considerate throughout my entire move in process! I recommend moving to this community to anyone solely based on my excellent experience with Ryan! Thank you for all you do!

Been living here for almost 2 years and did not have any issues until moving to a new apartment…read morewithin Los Alisos. We had to pay for some damages that were made to our previous apartment, which was not an issue, but when asking where to make payment, I was instructed to do it online. When I made the payment, it was listed online under the new apartment but the payment was intended to be for damages to the old apartment. I didn't receive any other notices from UDR to collect or resolve the issue and instead, I received a notice from a third party to collect. When I informed UDR that this was a mistake and that this was already paid under the previous apartment, this was ignored. I ended up making the payment and basically payed twice for the damages to the old apartment due to the Billing department's incompetence and unwillingness to do a little digging to ensure this didn't happen. I tried to dispute but it got me nowhere and didn't want my credit impacted. Beware of moving here and needing to communicate online when you have a concern. Very difficult to resolve anything in a prompt and timely manner.

Let me start off by stating that I'm a HEAVY sleeper, so didn't think that the location next to…read moreInterstate Alicia would blow as much as it does....but it's worse. TRAFFIC- If I lived next to the 5 or 405, it'd be Way better. If there, I'd have the constant hum of freeway traffic. Here, you have all the vehicles slowing down while approaching Jeronimo and the other half are working through their gears as they accelerate coming from Jeronimo. 6 lanes of traffic! There is an F-Ing off ramp to turn into/out of the complex....need I say more? Well, I will. How many cars pass 20' from my windows everyday? According to the City of Mission Viejo's website: 43,900 vehicles PER DAY. That is a factual number from the City. Source: cityofmissionviejo.org https://cityofmissionviejo.org/sites/default/files/Arterial%20Street%20Average%20Daily%20Traffic%20%28ADT%29%20Volumes.pdf 43,900 per day. 1,833 per Hour. 1 car every 2 Second's. FACT And those numbers are 2 years outdated on the City website. I can assure you that those numbers have since risen. To put things in perspective, think about these comparisons 6 lane highway- Alicia Parkway outside of these apartments. 4 lane Highways- Interstate 15 from Victorville to Las Vegas. Interstate 40 from Barstow to Lake Havasu. Interstate 5 north of the Grapevine to beyond the Oregon state border. Interstate 10 from the Palm Springs area to Phoenix. ROAD AND WALKING SAFETY- The intersection at the corner of this complex is the third most dangerous intersection in all of Orange County. Source- OC Weekly https://www.ocweekly.com/orange-countys-13-most-dangerous-intersections-6867096/ Sure, you may live across the street from a shopping center, but don't plan on walking there, nor Ever think of sending your kids to go there on there own. Also, I would not recommend walking your dog outside the front entrance in such a sketchy place. PARKING (lack there of). There is ZERO guest parking. OK, no worries, you can just park in the street? NOPE! No street parking on Alicia or Jeronimo. Anyone coming over? Then they're parking in the Gateway Center or in the El Dorado housing tract behind the apartments. You know the neighboring homeowners love that! So, as long as you enjoy non-stop traffic and absolutely no parking, then please be my miserable neighbor. I'm SO happy that I only signed a 7 month lease....then I'm out. F this place. Although I'd really like to adjust my score from a 1 to 2 stars (while I'm currently listening to the sounds of what seems to be NASCAR roar past my family room window.).....I simply can't. I do like the interior of my unit, as it has been updated recently. Also, I feel that the complex is likely pretty secure. Why you ask? Because thieves would have nowhere to park if they wanted to steal anything. They'd need to park 1/4 mile away just to case this place to see if there was anything of value to steal. Once stealing whatever they needed, it'd be a matter of lugging it back to their car. However, the perceived security of a vehicle parked in my single parking space does not outweigh the fact that every thief out there know that all the cars parked on the street behind these apartments are free reign to real in. These apartments could have a pool that had waterfalls, a grotto, 24 hour valet and free auto detailing. None of those change the fact that a human cannot sleep when there are 6 lanes of traffic, 20' beyond your bedroom window, with nothing more than a 24" block wall. Wait, did you see a 30' high sound wall at this location of Alicia? Yes, that is correct, it is on the other side of the street and is sure to make sure 100% of any noise generated by Alicia gets sent right I to your bedroom window.

Was looking at apartments in the area and was very pleased with this quiet community in Mission…read moreViejo. The staff are all very friendly and helpful and the model they showed me was beautiful. They are going to be updating more and more units too the pool is really nice and so is the fitness center and it is open and quiet. Nice place to live if you're looking for a one bedroom with good layout and affordable pricing.

Living here has been fantastic! It's been almost a year now and loving our apartment. The area is…read morenice and quiet, apartment is cozy, and this complex is in the middle of a lot of great places in OC. Would highly recommend living here!

I've been living here for over 2 years now and have to say it was the best choice I've ever made to…read moresettle in this place. It's conveniently located near major freeways and yet, the neighborhood is quiet. Most importantly, Andreea, the office manager has done a great job keeping this place nice and clean. She is always quick and attentive to your maintenance requests, making sure everything is resolved in a timely manner. This is a big plus, since it can be frustrating to have to fight for someone's attention just to address issues. I highly recommend this place!!

We lived here from late 2022 until mid 2025 in both a 2 bed 1.5 bath and a 1 bed 1 bath. The only…read morereason we moved is due to work location or else we would still be here. Management made the move in, the move within, and the move out process very easy. We also got our security deposit back at the end, so I can say they are fair in their move out cleaning requirements. Our experience was positive: The appliances were well maintained. We didn't have a lot of problems, but when we needed something fixed, maintenance responded quickly and was very polite. We didn't have issues with pests. Spiders seem to be common to the area, but the apartment has great pest control. The layout of the apartments are efficient, and the surrounding areas and amenities are well maintained. The overall location is great, the apartments are right by a large amount of shops, but the road isn't busy and noise was never a problem for us. We never felt uneasy or unsafe in the area. The only note I can think of is not so much a complaint, but something to consider: Parking can be a hassle, especially if you don't have an assigned space for a second car. There is a pretty high chance someone will park in your spot if you are assigned a space close to the entrance. However, there is a towing service for those situations.

Oh, how I loved this place in 2023 but in retrospect, I barely spent any time there…read more I have lived here twice, and the first time was an absolute dream. Chris was the manager and he was deeply invested in tenants experience and the only reason I moved out was because I was going to move in with my boyfriend at the time. Cut to 2025. That situation didn't work out and I needed a place to live close to my employer so I came back and got a bigger apartment. It is still very safe. I've accidentally left my keys in my car three times over the course of two leases and nothing happened. The community is very dog friendly and the kids that live here are awesome. I genuinely enjoy seeing them in the courtyard being... kids. My apartment faces the courtyard and I hear next to nothing in terms of noise, people leaving for work in the morning are more disruptive but that's standard apartment life. Here's the issue: equity residential, like many companies in the post Covid world, has cut costs at the expense of the user experience. Rents are high, but we have no security cameras, the emergency maintenance line leads to nowhere and I've had evenings ruined because my smoke alarm wouldn't stop going off. My neighbor is an actual crazy person and posts notices on his door and believes that I am transporting toxic mold to my work place. But yeah, equity! Report that on your earnings call. All that said, Niall and Kyle are doing their absolute best. Everyone deserves a day off, and I can tell the issue isn't the people, it's the company. Herrado (spelling) from maintenance is one of the nicest souls I've ever encountered, he answered the phone for me when corporate failed and turned off my smoke alarms. Genuinely really good people working here, but we are being failed by corporate America.