I received a fuzzy ducky facial last Friday with a peel. Ellie was my esthetician. She promised me that the peel would not peel my skin but would unclog my pores. Unfortunately, I woke up Saturday morning with what I thought was a horrible allergic reaction to your products. I came in Saturday afternoon and one of your estheticians took a look at my face and informed me that it was indeed a bad chemical burn. My chin was covered in thick brown scab like skin. Sunday I placed aloe on my face all day long like your esthetician suggested. Monday the burn peeled and became open wounds. Today my whole face is peeling not just my chin. I have received facials and peels from other spas before but have never experienced anything like this. All I wanted was a refund for my horrible services. The receptionist couldn't give it to me, human resources couldn't give it to me. It has been a week. I'm still waiting for corporate to get back to me. DO NOT GO TO THIS SPA. read more

Eau Spa - This is the chemical burn I received at Eau Spa. They will still after 3 weeks not give me my money back. - Day Spas Near Me - Manalapan, Florida

What a perfect relaxing wonderful day. I have never felt more relaxed in my entire life. I spent 5 hours lounging around the spa after my amazing 60 minute Signature massage with daisy! AMAZING!!! perfect. The sauna and jacuzzi are great. And the shower steamer. It really was a perfect day. And the employee Cassie is also great' very helpful! read more

Finally the place that remains normal in these Covid times. Spa amenities are open (other places use Covid as excuse to close half the amenities, gym etc). All was open (steam shower, sauna and pools), only steam room closed. Using social distancing and masks, this place is super pleasant as always...!!! read more

I'm giving Eau Spa two stars because although the massages were great and Siobhan's hair looks terrific there were issues that shouldn't be ignored. I realize the day after Christmas is super busy. But I would hope they would be prepared for that. Pretty sure I'd never go back and I wouldn't recommend it. There are other great spas in the area. Eau Spa needs to step up their game. What we experienced is not what the website promotes. The facility could use some work. The Women's dressing room barely has room to turn around the in and the locking system on the lockers is unreliable. It was very challenging to find an attendant to help with anything, amenities were not stocked, dirty towels on the chairs and loungers were not changed in the five hours we were there. Never once had anyone ask if they could get us anything. We were given Spa sandals to wear that were sopping wet. None were in the locker, we had to ask for them. Truly disgusting. My masseuse got dry ones for me. She was the third person I asked. For the money ($250 for a 60 minute massage) you can go somewhere with superb service and a cleaner facility. FYI when I checked out I asked if I would get a survey to complete. No surveys. Guess they don't want to know. Operations Manager gave me her email address which I don't find helpful as I had told her all of this and she didn't seem concerned. And, while I'm happy to pay a 20% gratuity I do not like the fact that 2% of it went to the Spa and that wasn't optional. I would not have tipped the facility! read more

Aside from price, how is this place not #1 recommends spa in. West palm beach? The staff are amazing, polite and helpful. "Would you like some champagne? Coconut water?" The place is well maintained and the whole amenities area is huge and easily spent the whole afternoon here. I could my skin actually feel a lot more moist!! Definitely this place put a smile on my face and would come back for special occasions. Worth every penny! read more

Spa service was moderate to average at best (compared to other domestic and international spas) and the facilities are limited (1 whirlpool and 1 sauna). The co-ed space is simply outdoor seating so be prepared to be apart from a mixed group all day or however long you can stand to be there. Though the cheap champagne is flowing to start, if you want to get a cocktail by the pool, be prepared to be asked to leave by pool staff. Even though you can drop $1500 on services at the spa, apparently being in proximity to the pool is not tolerated. I definitely expected more. I would definitely choose another spa facility in Palm Beach. read more

Let me start by saying this spa is one of the most magnificent I have ever seen, and my facialist, Oksana, was fantastic. She told me that my "upgrade" for the UV eye treatment was $25, but that if I purchased the Eyecare Pro LED masque at checkout, the $25 would be waived. I went ahead and bought it, and when I got to my car I looked at the receipt and saw I was indeed charged the $25 for the upgrade, and $159 for the device. I called right away, and the clerk couldn't help me and said a manager would call me back to rectify the problem. Fast forward six hours, it's 10 pm and no one called. Pretty bad customer service for a $385.00 experience ($170 for facial, $25 for upgrade, 159 for device.) Simply amateur customer service as it would have taken 2 minutes to say, "we'll give you a credit." read more

Lovely day at the Eau Palm Resort & Spa. Took advantage of Spa week & purchased the 24k Gold facial. Was able to enjoy full day at the resort on the beach & they also included free valet! Unfortunately you're not allowed at the pool or on the beach (although no one else was at beach!!), BUT Breezes their outside bar & Cafe was wonderful!! Fabulous shaded seating (couches, tables) overlooking the water!! Spectacular!! Had a mimosa & enjoyed the view!! Also, say hello to Nathalie, their wonderful Hostess (i.e., Photographer!!) OH YEAH!! Now for the Spa! Gorgeous!! People who work there could not have been nicer!! OLga my esthetician was lovely & did a fabulous job!! Felt like a million bucks when I left there!! The only down side is it was just 1/2 hour! Should have done a little more research & booked another treatment or doubled the facial!! Anyway! Will be returning to both the Resort & the Spa!! Can't wait!! read more

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On Eventbrite, I found an EAU yoga event. I drove 45minutes to get to this event and it wasn't at EAU hotel. The ad is very misleading. I even saw other fellow yogis turning around thinking the event was at the EAU hotel. Whoever, made this event should put in writing it is not at the hotel in bold letters. read more

we had a fantastic time here. Romantic, relaxing, ample champagne and cupcakes, and we really enjoyed the light lunch we ordered. while the spa itself and its services and amenities are worthy of 4.5/5 stars, we endured several communication/service faux pas. First, the attendant for the men's side of the spa was sensitive to my wanting to keep my ordered treatments a surprise for my partner. Really appreciated this! But, unfortunately, he failed to share that with our first therapist, so the second half of the surprise was blown as soon as we began our first treatment. This attendant also didn't let us know how to work the steam room until we were already enjoying the other areas of the spa. We would have never known had he not happened to walk through, and I asked. By the end of the day, when attendants had switched over, I noticed all of the showers on the men's side needed to be refreshed. We were in the space at that time for 10-15 minutes and maybe saw one other guest there...with multiple showers, I found this curious. And then there was the woman working in the self-centered garden...truly "out to lunch" more than we were. We literally had sandwiches in our hands chewing, and she asked if we were finished. Was especially funny and fitting to us that this same woman was near the checkout counter as we were paying and said some truly obnoxious things to us. What happened was the card I used to hold this reservation was a Discover card which apparently the spa does not accept. This is a rudimentary fail on the part of the person who initially took my reservation. It's not difficult to know what cards are discover...first number gives it away. (I plan to call management here to suggest they educate their employees on this). Being that I was in Florida for work, I only brought one credit card, so it really irked me that I couldn't use it. Honestly, had I known this upfront, I wouldn't have booked treatments here. That said, I was clearly a bit irritated about this. This was not my bad here. This woman condescendingly says "aw, did that ruin your whole experience now?" *Eyeroll* Like who is this lady?! Many an expletive do I have for people like her. All this aside, we still had a lovely experience. The dry float bed is a MUST! Our masseuse for our hammam hit parts in my lower back/glutes that I don't believe I've ever had massaged that well! And their mud and bath rituals are a must for those couples wanting something romantic and fun! My only critique with the mud ritual was MORE MUD! Would've been fun to have a few different ones to apply like I've seen done at a spa by us in Cali. read more

I was so excited to come spend the day at the spa and get massaged. It was a complete disappointment! I got the royal recovery massage it's feet, neck and scalp massage. The massage therapist did my scalp massage with my ponytail tail on!!!!...really? I think I would've gotten a better massage at massage envy. Don't waste your time or money here. You can find a better spa and get a real massage experience somewhere else. read more

Angle Restaurant best steak and meal! Worth the price, fantastic service and wonderful live piano player, impressive!

Spa-over the top. Wonderful and perfect! The people are excellent and they made sure everything was perfection! They thought of everything! Hotel-Dis not stay but the lobby and outside area are something out of a dream. Food-(from outside patio) TERRIBLE! We had such a wonderful day that it would have been hard to disappoint but somehow they did. We had the happy hour bites: ceviche,fish dip,oysters,clams,shrimp. The oysters were jut ok everything else was sloppy tasted not fresh and just over all not good. Very very disappointing and gave us a bad taste in our mouth after such a wonderful day at the spa. Do not order food. Drinks were great! read more

One of the nicest spas I have visited!!! They invested so much into this facility and it makes it soooo worth the splurge. The lounge areas are perfect - especially outdoor garden areas with private cabana like sitting areas and hanging swing chairs. Really feels you are in another place, even if you are just there for one service or the day! Have had facials and massages - both were very nice. Super clean locker rooms with plenty of showers and sauna/steam plus indoor whirlpool. Can have drinks and lunch served to you in spa or in the gardens - makes for a very relaxing day. Try the polish and scrub bar - they'll mix up a body scrub using ingredients of your choice (salt, sugar, lavender, vanilla, etc.) This is a place you will be sorry you missed - if you're local, be careful - its addicting! read more

Local Paradise. Eau Spa is a beautiful hidden get away with the top of the art facility, helpful staff and heavenly concept. It is the most peaceful, tranquil, bliss spa around. From Miami to West Palm, It is my all time favorite spa. read more

Loved it! The Eau Spa is incredible!!!! From the moment I walked in I felt pampered and relaxed! I had a keratase hair treatment and then a couples massage with a hydro bed treatment. Amazing! read more

I would give the Eau Spa 5 stars but I hate that the jacuzzi is chlorine. No 5 star hotels are doing chlorine anymore...make it a salt water so we aren't being gassed while we're trying to relax. It is especially difficult to breathe that in when you are enclosed in a room, and not outside. Chlorine is also very tough on the skin, and makes me itch! Other than that, I love the Eau Spa! It is very beautiful and relaxing, and I always receive a great massage there. It's a great place to get away from it all! Another reviewer said that you can't use the pool when you're a spa guest, but I've never had an issue with using the pool or outdoor jacuzzi area, so I'm not sure about that. That would be ridiculous if not, since you are spending a lot of money to be there. read more

The spot itself is absolutely beautiful and very well laid out and appointed. My problem was with the coordination between the concierge and all of the other arrangements. There were six of us ladies on a bridal spa day and the appointments were so screwed up. We were supposed to have had lunch out in the garden. there were only three other women in the courtyard at the time we were there yet they had not set up a table, made any arrangements for us to sit anywhere or anything of the sort. Mind you, this is a five star rated hotel! our lunch had been pre-ordered or so we were told. They brought out the first three salads and we waited another 40 minutes for two more salads. The sixth lady never got her salad until five minutes of two and she arrived at 12:45. The spa it self is beautiful I would probably give it a four if just rating my spa experience. But the food and beverage department gets a one minus. They were horrible. And I would hesitate to ever go back based on that. read more

This is hands down 5 stars. Impeccable service and amazing treatments. Beautiful facilities. Highly recommend.

My bridesmaids gave me a spa finder gc and I called to a bunch of places and they we were all really high priced for just a massage. I would of saved $70 if I didn't chose eau but I knew what I was paying for at eau even know I never have been here. Pricey little massage $178 for a deep tissue but I get all the amenities. The place is so beautiful and clean!!! Staff is sooo friendly and knowledgeable which is hard to find!! Got a tour of the gorgeous facility and all the amenities we get to use!!! The nice part about this is I could of spent the whole day there, unlike if I paid for $110 massage place some where else were u get massage and leave. Only downside was there was no pool too cool off in and no one came around to ask if I needed anything they only catered to big party's. Other than I will deff be back! I want all my birthday presents to be a gc to this place!! Oh and Patrick was amazing masseuse!! read more

Been around the world....and this is the nicest spa I have ever been to. Run don't walk! Vladimir my message therapist gave me the best massage. Can't wait to return. GG from New York City read more

THIS REVIEW IS SPECIFICALLY FOR THE EAU SPA, NOT THE HOTEL ITSELF. I've come to the Eau Spa twice in the past year, and once before that for a bachelorette spa day. The spa itself is great. The outside shallow pool with the swinging chairs above it is beautiful, relaxing, and soothing. Couldn't ask for a better outdoor experience. The spa inside, Eau Zone, is absolutely wonderful. The sauna and the heated pool with the rainfall feature is gorgeous. Not to mention the heated benches to lay on right next to the pool. The facility is so well equipped with amenities you didn't even know you needed. They provide combs, razors, hair products, etc. It's truly amazing the customer service they provide. Two things, or people rather, that stood out to me were the front desk and spa attendant (not sure what to call her position) Tai, who was absolutely wonderful and beyond helpful. Tai made sure I knew the prices of things so there were no surprises on my bill, and was very attentive to anything I needed or any questions I had. The second person was my masseuse, Heidi. I was very disappointed in my massage. Not because it was bad per say, but Heidi did not want to listen to me when I asked her to focus on my problem areas and just would not apply more pressure. I'm not sure why this is. I asked her repeatedly and nicely to work on certain things, like my shoulders, and for some reason she would be down at my feet. I walked out of that massage the same way I walked in, which when you get a massage, ESPECIALLY for that price, you want to walk out feeling better, less tense, or at least satisfied. I lay there with my eyes open the entire time wondering why I couldn't feel any pressure on my back. This massage was the equivalent of if you let your cat walk on your back. I wish I could give this review a 3 1/2 but because of the staff and experiences I've had in the past, 4 stars seems appropriate. read more

Can we talk about this place for a second? It is fab! The interior (and exterior) decor is quirky and creative- wine glass chandeliers, suspended swinging chairs over a pond, a jacuzzi with a waterfall coming from the extremely high ceilings, a floating candle wish fountain, a sun drenched lounge area, etc. When you first walk in you hit a boutique with basically everything you need- chic clothing, bikinis, workout clothes, beauty products, gifts and knick knacks. Get checked in with your concierge who will offer up a beverage (Champers? Yes, please!) and make a wish in their wish fountain with a floating candle. Locker room is equipped with super high tech fob key system. Get your robe and head to steam room, sauna and jacuzzi (did i see a 'clothing optional sign?). Anyway, the hanging chairs outside are a great napping spot and then there's the eau zone room with teas, coco water, cupcakes and treats. This is where your therapist will find you. I got the signature massage with Jamie. I selected the Pause option (from Pause, Play, Perfect). The options give you a choice from lighting, music, aromatherapy scents. I got a deep tissue and have to say this was one of the best massages i have gotten in a while! I felt like butter afterward. This is a great spot for a girls day and the property is right on the ocean and features several bars and restaurant outlets. read more

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They do not deserve one star. Bad Bad experience in the spa ... to much to detail. The staff is untrained unprofessional and unknowledgable except Jason manager of the hotel who tried to make things right. I just gave up after 50 minutes of my time was wasted. I read the good reviews and have a feeling they do not post the bad ones. Good luck to all hope you have a better experience than I. read more

A recent disappointing trip inspired me to share some feedback. While the spa area is nice and clean, the massage treatment was lacking. My husband and I both received the 'muscle melter' for 60 mins at a very expensive rate of ~$250 per. Both of us got really mediocre massages. Perhaps their other services are worthwhile but I will not be back for another massage. read more

This is a beautiful spa. Large hot tub, steam shower and sauna. Lounge areas relaxing. There are heated lounge chairs. The garden area is very relaxing with individual cabanas and wading pools to dip your feet in. The menu of services is very pricey, even for Palm Beach. While there is no doubt that this is a gorgeous facility, here are some suggestions I would make to compete with the other spas in the area such as the Breakers and Four Seasons: Please provide more to your guests in the lounge than green apples and cupcakes, with one kind of tea. With the prices charged, they could afford to put some nuts and dried fruit, at the very least. How about different types of high-quality teabags so the guests can choose their tea rather than being forced to drink the tea provided in the lounge. Scrub Bar A great idea. Herbs, salts and or sugars and oils are mixed together. Cost is $35 for sample sizes of scrub, body butter and spray. Again, for the prices charged for the services it would be nice if the spa provided the sample sizes free of charge. As a comparison, the Breakers give you the manicure or pedicure tools and the nail polish that you have selected free of charge with a manicure or pedicure. I paid almost $100 for a pedicure and $85 for a manicure at Eau de Spa and while it was satisfactory, it was definitely not the best I have had. And now, my most important suggestion. No matter how much you spend on spa services a guest is not allowed to use the swimmimg pool. Again, with comparison to the Breakers- where any spa service allows access to the swimming pool, the beach, and any fitness classes. Same with the four seasons and Omphoy And then there are the little souvenir ducks. They charge $15 if you want a duck with the the logo eau de spa. I saw the same ducks in a package of three ducks t for $14 at the Hilton. And the proceeds went to charity. Please just give one of these little ducks as a souvenir to your clients who are spending over $300 for a massage and hundred dollars for a pedicure. So, if I wanted to spend a leisurely day at the beach or swimming pool along with the spa service I would go to the Breakers. My suggestion to this Eau spa is that they compete with the other spas in palm beach and give the customer something in return for the extremely high prices charged. This review is not to imply that the services were not fantastic. Manicure/ pedicure although outrageously expensive was satisfactory. The red flower facial was awesome. Again, the services at the Breakers, the Omphoy and the four seasons are just as good with the added bonus that you can use the swimming pool and beach facilities. read more

The spa is beautiful but don't trust the reception girls or manager to steer you towards the right masseuse. You need to request someone specifically who is good and let me tell you, Emilio is the best they have! He customizes the massage and uses the exact right amount of pressure to help soothe sore or achey muscles. Can't recommend him enough. read more

Beautiful facility and best massage I have ever received. I would not recommend their estheticians. The esthetician who did my facial did not ask me basic questions (what is your skin care regime, medications, etc) and was very rough. When I called the front desk, they were insistent the provider had a heavy touch and was excellent and the issue was my skin. Eau Spa did not amend the issue. Perhaps I am a bit particular with my skin care, if you are less particular then this may be the perfect place for you. read more

An Alice in wonderland experience meets modern spa. I loved the decor- stunning outdoor area and everything was kept very clean. The indulgent and whimsical touches distinguished this spa from the many great ones that abound in SoFlo. My massage treatment started with a spoonful of honey and was excellent. My only criticism was that spa robes must have pockets! read more

This Spa is over priced! Some of the workers are rude also. Spa Eau is not affiliated with the Ritz! It should be. Very disappointed with my 3 visits! My friends and I will not be going here. read more

AMY AND ANDREA, seriously awesome staffers!! This spa is very nice. If I had to change one thing, it would be to have a small pool outdoors, within the spa compound. That is only bc I like pools. Their pools on property are amazing! All in all an amazing and relaxing experience. read more

Wow! I find it hard to believe anyone would give this spa anything less than 5 stars, are you kidding me? They obviously work for a competing spa or something. When I am here I feel like I am in another dimension let alone another world. Complete and utter beauty and tranquility and service that makes me feel like a queen. I've had massages (couples and individual), the elation body wrap the day before my wedding, and a manicure. I wish I could afford to go more frequently, but until then, I will continue to go for special occasions. read more

Imagine the best service you have ever received and take it up a notch. This place is not only stunning, but the staff has customer service figured out. After a signature massage complete with hot stones and a paraffin foot treatment, we were treated to an indulgent facial followed by an afternoon of relaxation in the very peaceful garden. Well done Eau Spa! I will definitely be back! read more

This is one of the best spa experiences I have ever had. The customer service, amenities, and my massage therapist, Marlene, was top notch! From the moment you check in, you are welcomed as a special guest. We had a girls spa day here to enjoy the summer specials and so glad we did. After enjoying the tranquility garden and relaxation areas, I had a wonderful massage. We decided to have some lunch after our treatments. The food was delicious and service impeccable. Portions were much larger than anticipated which was a plus since we had worked up an appetite from lounging all day. The spa offers complimentary champagne, tea, water, and cupcakes! They also treat you to their homemade raw honey... Delicious! Planning my next visit soon! read more

My husband and I are spending the weekend at Eau Palm Beach which is a perfect gem! Thanks to bad weather, we spent an amazing afternoon and following morning enjoying the Spa. Stacey, greeted us and was so helpful and kind. We booked our treatments and our experiences began. I consider us a well travelled couple and have never seen such a gorgeous, imaginative spa. Every one of our senses was indulged including taste with the most delicious cupcake I've ever had! If you're staying at the hotel, lucky you !! It's paradise. If you are in the area get a day pass and have a great spa day! Thank you Stacey and the lovely staff at Eau Spa. We look forward to a return visit. read more

Stopped by for a few minutes and stated for a few hours. The grounds are breathtaking. Oceanfront, nicely landscaped, well appointed physical plant. The breakfast at Temple Orange Mediterranean Bistro was tasty. The omelet was well cooked and the fresh juice, well, FRESH. The spa is well appointed, extremely comfortable and the facial was uber relaxing. Sonia was very helpful and all the staff were friendly. A return visit is in order for sure. read more

Eau Spa is beautiful and much expanded thanks to a recent reconstruction/expansion project. I spent a half day there and enjoyed every minute. First, this is no stuffy spa, the staff are friendly and accomodating but not overly formal. This is a spa that serves chocolate cupcakes in its relaxation room. Second, I'm a fan of the bottomless champagne, any time I turned around someone was there to ask if I needed a refill. Third, the outside courtyard for the spa is unusual and unexpected. The inside space is also lovely and different, wonderful soaking spas, steam rooms, etc. I did a half day treatment which consisted of a spa pedi, a massage and a facial, every service and every service provider was well trained, friendly and each service was very well done. I would have given Eau 4 and a half stars, my only deduction was for price, this spa experience was expensive but I truly enjoyed every minute of it. read more

Just had a couple's massage which was AMAZING! Then we hung out at the garden all day. My daughter spent the time in the aquanuts kids club then joined us for lunch at the spa's garden. Couldn't ask for a better ending to our little getaway. read more

I enjoyed my time at the beautiful Eau spa and had an amazing Hydra Facial. Christy ,was very knowledgeable and explaind every step during my treatment. Thank you Eau SPA. read more

Absolutely most perfect spa in Palm Beach!! They really make an effort to make you feel especially cared for. One of my favorite places to visit when I am come to South Florida read more