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    Sands Spa

    4.3 (6 reviews)
    Closed 9:00 am - 9:00 pm

    By appointment only

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    Response time

    20 minutes

    Response rate

    100%

    Services - Sands Spa

    Foot massage

    Massage

    Aromatherapy massage

    8 More Services

    Deep tissue massage

    Hot stone massage

    Prenatal massage

    Reflexology massage

    Shiatsu massage

    Sports massage

    Swedish massage

    Therapeutic massage

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    Elements Massage - Delray Beach - Himalayan Hot Stone

    Elements Massage - Delray Beach

    3.5(16 reviews)
    0.2 mi

    New enhancement Foot Scrub: A product that delivers, adding the foot scrub and butter to my massage…read moresession was an added layer of pampering. The results are remarkable. The foot scrub has this warming sensation and scent once applied. The cream is very moisturizing. It's like a thin layer of silk on your feet, not greasy and absorbs very quickly. Leaves my feet soft for a week.

    I had to cancel my membership due to an emergency and could no longer attend. Unfortunately,…read moreAndrew, the manager, insisted cancellations could only be done in person, not over the phone, which forced me to drive 45 minutes just to sign a cancellation form. A month later, my card was charged again, and when I called, Andrew said it would be the "last charge" and I could come in for a massage, but he refused to refund the money. He never mentioned there would be an additional charge during the cancellation process. This feels like a very sneaky and unfair business practice. Clear communication and transparency matter, especially in customer service. I hope the business reconsiders how they handle situations like this because it's not a good look and won't help in building trust with clients. I would like to address the concerns regarding my cancellation process, as there appears to be a significant discrepancy in the information provided to me. Response to Andrew: When I came in person to complete the cancellation, due to Andrew's insistence that it could only be done in person (please refer to our phone call for confirmation), I was assured that everything was taken care of when I signed the paperwork to cancel my membership, and that I wouldn't have to worry about any further charges. At no point during that visit did you mention that another charge would be processed after the cancellation. Based on our conversation, he led me to believe the matter was resolved. However, a month later, I was charged again, which was never explained to me during the cancellation process. I was also never informed that I would need to complete another massage. Why didn't you ask me to schedule a final massage as you had done in previous cases? Why wasn't this mentioned at all if it was required? This lack of transparency and clear communication has been frustrating, especially after I took the time and effort to come in person, despite the inconvenience. The way this situation was handled feels deceptive and unfair. I would like to remind you that the phone call from that day, as well as the surveillance footage, can be reviewed. Both should clearly show that I was assured everything was set, and no further charges would occur. I believe this will demonstrate that I was misinformed, and I am hopeful we can find a fair resolution.

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    Elements Massage - Delray Beach
    Elements Massage - Delray Beach
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    Sands Spa - massage - Updated May 2026

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