The ladies that work here are very unfriendly and unprofessional do not book through this agency. You will be disappointed.

Booked this tour to go to Coba, a cenote, and lunch. The driver first picked us up about 10-15 minutes late, which was fine, but annoying. We then headed to a different location to switch vans (for some reason). The first van ride was a terrible experience. The driver was absolutely awful at driving--and was paying no mind to the fact that it was heavily raining. He was flying over speed bumps and going around corners at dangerous speeds, especially since the conditions were so poor. Everyone in the van seemed very worried about his reckless driving throughout the ride. When we got to the next van, the roof was leaking all over our shoulders and clothing, which then collected in a puddle on the floor of the van. It also looked like it had been in some sort of front collision. The ride to Coba was awful, however the tour guide was fairly interactive which somewhat made up for the terrible van. The ruins were great, I only wish that we got to learn more about them from the tour guide. It felt like we mostly just biked around the whole time and occasionally hopped off to look at a ruin. We then went to the cenote, which was nice, and then lunch, which was fine. Afterward, we went to switch vans AGAIN (for some reason). This one, thankfully, was not leaking, though its windshield was nearly shattered. We made it back to the hotel fine, but are very disappointed with the tour overall. read more

To Whom It May Concern: My name is Brian D. Hylton, and I am writing you to share my concerns and dissatisfaction with the experience I had today with your company. As a part of our vacation, I and a group of friends booked an excursion package with your company to include the following activities:   1. ATV 2. Cenotes 3. Zip Lining 4. Sage making class   We were charged, and paid $640.00 (USD) with a $200.00 (USD) deposit, with the understanding that the deposit would be returned upon completion of the above mentioned activities.  We were only allowed to participate in doing two of the four purchased activities, which were ATV and Cenotes.  We were also promised lunch and a bottle of tequila in which we received neither.   During our time with your company, we noticed that a gentleman, who was a local resident, participated in the same activities as we, and only paid $50.00 USD, which was less than 3 times the rates we paid.   Upon our completion, and being highly dissatisfied with the experience, not only were we not refunded for the partial activities that we did not have a chance to do (Zip Lining & Sage Making), but we were not reimbursed our deposit of $200.00 (USD).   As avid travelers, we are deeply insulted and dissatisfied by the level of substandard customer service, and more so, we are enraged by the level of misrepresentation perpetrated by your company, as well as the comfort you have in displaying such reprehensible and unsavory business practices.  We also have no choice but to believe that your company has been fraudulent in the services you promised to provide, and therefore I would demand restitution for the services not rendered and the deposit, but I know we will never receive a refund from the disconcern shown by management. Sincerely,     Brian D. Hylton read more

Easy Tours - Another front view of the business - Tours Near Me - Playa del Carmen, ROO

See all

David, Lupe, and their crew were so amazing! I booked a catamaran to isla mujeres tour for us for my sisters bachelorette trip and they went all out!!! We couldn't have asked for a better day. If you're contemplating booking with them, just do it. You won't regret it!!!!!! Thank you so much for the amazing day you gave us. read more

Where do we begin! Driver was late. Driver never introduced himself to us. Asked questions and just ignored us in Spanish and English. Made about 5 different stops along the way picking up people. Someone had to use a credit card to pay so we had to go someplace special for that to happen and that alone took forever. The people paid and then the driver was AWOL for 15-25 minutes. Finally get going and he pulls over for one passenger to buy tacos along the highway. This takes around 20 minutes because the asshole had to get every condiment for his tacos. Really wish he would've chocked on them. We finally make it to the location 2:30 minutes later after leaving our resort. That's when they decided to tell us snorkeling has been canceled. Told us they would take us someplace to swim that never happened. On the boat you get watered down soda and shitty ass beer. Now we are on a boat to some shitty buffet that I wouldn't feed my dogs! On the way home the driver makes a U-Turn and starts backing down the highway to a tequila dump. Everyone told him we didn't want to stop we just wanted the day from hell to be over. We had another trip planed for Wednesday but canceled it. It's definitely worth losing the 20 dollar reservation fee. They paint a pretty picture and give you shit! read more

Before I even get into the nitty gritty details of our experience, let me just summarize this way.... The pickup at our hotel... LATE The travel van/bus condition... DUMPY The staff attitude/friendliness at their office... SHITTY The "english" tour of Coba... BILINGUAL The tour of Coba... POOR USE OF TIME The "unscheduled" stops for their staff... ANNOYING The "rudeness" of the driver, tour guide and their friend... UNREAL The chance of me recommending Easy Tour... NEVER ! ! ! THE SET UP We wanted to visit Coba Mayan Ruins (as it's the only Mayan ruin you can climb), so through the concierge of my Boutique Hotel (not the big hotels that have on-site tours set up with the most respected tour companies), we let them set up our travel arrangements with Easy Tours. BUT I did ask the right questions... like is the tour "english" OR "bilingual". I was adamant to have "english only" because I really wanted time to see all their is at Coba and didn't want to listen to a 10 minute english description of something at Coba to then have to waste the same amount of time listening to the same lecture in Spanish. AND THAT IS EXACTLY WHAT OCCURRED and the other english speaking on the tour complained of the same thing. I also asked if the company used newer vans or buses as I was concerned that I didn't want to be stuck traveling for hours in a dirty vehicle... I wanted AC to be working... and didn't want the van to break down. OF COURSE IT WAS DIRTY and the AC BARELY COOLED US (at least we didn't break down) PICK UP AND TRAVEL Our van arrived an hour late (the front desk claims it was the right time and I had it mixed up but I call B.S. on that nonsense). Before hitting the highway to Coba, the van made a pitstop at their office so some of us could pay our bill... of all the staff at the office, I felt very unwelcome and didn't manage to have a single person say anything hospitable... Finally on the highway to Coba (and feeling quite warm), the trip was kinda far and I was a little annoyed to be separated from my travel mate and stuck in those small jumper seats. They finally pulled off the highway down a dirt road to what everyone thought was the entrance to Coba. Neither the driver or the tour guide corrected any of us guests that cheered our arrival... Turns out they made a stop to "IMPLY" that they were purchasing tickets but it was actually for them to get us to spend on the make-shift gift shop and food stand... a waste of time that should have been mentioned by the concierge setting up our trip. COBA We did finally arrive and we ended up standing around the entrance gate for a good 30 minutes for them to actually get the tickets (so they never really did do it earlier at the food/souvenir stop). Once inside we stopped at different areas of Coba and the tour guide explained well but then the repeat of everything in Spanish wasted my time so I wandered away and he had the nerve to ask us to stay with him (I'm not good at listening so I continued to wander to make the best of my time). We did finally split up and have "OUR TIME"... and we enjoyed it immensely. OUR TRIP BACK (ISSUE ONE) During our drive back, I noticed we left the highway along a different route back and we ended up off the main roads in a little town... where the heck are we? The van came to a stop and we dropped the tour guide off at a bar in the middle of the town... more wasting of my time OUR TRIP BACK (ISSUE TWO) This one girl that insisted sitting in the front seat due to her chronic "car sickness" talked and talked and talked.... but guess what happened.... We made ANOTHER STOP in ANOTHER little town to pick up some guy (don't even know if he was with Easy Tours).... (most wasting my time) When he hopped into the front seat (with the girl moved into the center seat), the driver said IN SPANISH to pretend you don't know english because this girl will talk your ears off; as annoying as she was, that was RUDE ! BACK TO OUR HOTEL Glad to have seen Coba... it was AMAZING... But NO THANKS TO EASY TOURS ! read more

Thieves! My experience is similar to others who posted negative reviews except I was robbed of my change! The guide (not salesperson) flat out refused to give me change. We bought the tour from one of those hawker stands on 5th Ave. We told them we do not speak a word of Spanish. The salesperson said we would have an English speaking guide and the group would be limited to 12 people. Those two were the only reasons why we booked. We genuinely wanted to learn about the history and culture. We booked and paid 55% of the total at the stand and was told to pay the remaining 45% to the guide. We were picked up at 7:40am and driven to an aggregation site and hopped on to a large 40+ seater van. 675 pesos was due and I only had 700 pesos. The driver took the money and no change. I asked for change and he said he doesn't speak English. I involved another passenger to help translate and was told the driver does not carry any change and I would be give change when I arrive at Chitchen Itza. Ok..... 1/2 bus was full when we left Playa de Carmen. We first arrived at a rest stop 45 mins later and was harassed by souvenir shops and a guy wanting to us to take pictures with a monkey. I was expecting this so it didn't bother me too much except that we waited for an hour? because they were waiting for more people to aggregate our bus. The restrooms there also didn't flush so it was very disgusting. So we finally left the run down rest stop at 10:30am. One the way, there was another guy who spoke about Chitchen Itza. He first asked if there were any English speaking passengers and my husband and I raised our hands. He then said well, you guys are asleep anyways so he spoke in Spanish. At first I thought he was joking about the sleeping thing but when he spoke 5 minutes of Spanish and no Englisg, I raised my hand and said, English please. He then said, you said you were sleeping and continued on in Spanish and totally disregarded us. Then he had the audacity to walk down the bus aisle and ask us for tip. First stop was the denote il ilk. It was beautiful but consistent with other reviews, we were given a total of one hour, which included time to dress, lock our stuff up, etc. there were long lines so we only got time for one dive and 5 mins of swimming. Lockers, life jackets, and towels were all extra. Lockers were 30 pesos and they actually ran out. I was the lucky one who got a locker and boy were the people behind me pissed! Next stop was lunch at 1:00pm. Good was ok. Drinks, including soda was not included. We got to Chitchen Itza at 2:30 and was given till 5:00 to get back on the bus. Our group had 40 people and one English guide. Boy was I pissed! I told our guide that I was told the group size was 12. He said there was another group that joined, shrugged and walked away. And the time was the hottest part of the day. Our Chitchen Itza guide (a different one) spent 50 mins talking and really did not do a good job. Before the tour started, he said he was paid by gratuity (so did Easy Tour not even pay him?) so please help him. But he did not really give a shxt and just talked when a few of the large group of 40 were still trying to catch up. I missed the beginning comments of each stop. I asked him if he could wait for all of us to reach the stop before he start his commentary and he gave a fussy fit. He gave me a huge attitude. He ended the tour at 50 minutes and did not even take us to the north end. The whole tour was suppose to be 2 hours, and it is even published at the entrance. If tip is so important to him, why didn't he even finish the tour? Next stop was 30 minutes at the city, unguided. We finally back to our hotel at 9:30pm hungry and without dinner. We are never doing this again. We were robbed, rudely treated directly and tired. We asked for our change and was given a shrug. Please, if you see Easy Tour as your operator, just cut your losses and try to salvage your day. Our vacation time in Mexico is limited so don't waste a day with Easy Tours. I would suggest you rent a car and go to the sites yourself. You can hire the guides directly at Chitchen Itza entrance for 750 pesos (published rate). read more

See all

WATCH out they operate under different names and all have different business cards and ALL are the stereotype third world country scammers. GOLONDRINA in COZUMEL rental car is one of the bogus companies, they rent broken. cars where you can see the actual road when you go on self-tours. RABANELY Tours in PLAYA by the marina is the other, all of them thieves and the kind that will put your life in danger! They sell tickets for all the attractions. PLEASE write/email to PROFECO, on line, google them, an organization that is on the side of tourists, they are on line and they are able to get your money back if you have your receipts and they have their own way of punishing these thieves. ALSO don't be scared of approaching the police, they are ALWAYS around and let them know they are scamming you! In this covid era they packed a buss and some people were not wearing masks, it was full, the van was about to fall apart and it also took us the long way to bring us back to our hotel. 2 American couples were also fighting with one of the 'managers' it seems that they all are at the end of the self guided excursion and shrugged and said..oh well. And we were charged double the amount they charged another couple. Going to the Cenotes another rip off, I asked about the water shoes that you better bring and asked if they were included, he FERANANDO Garcia Jimenez assured me they were. NOTHING was inclusive, the park area is an infestation of mosquitos and u r not supposed to use mosquito repellent due to the 'fragile environment' sorry but I HAD to, huge infected welts appeared after that trip. NOT a FAN of the water caves either, in which they tell you to keep your mouth closed because the bats shit on the water and it's contaminated!! CRAP, what about my BODY and other orifices!! The young guide that said that was new, and the older guide, told him to be quiet in Spanish and turned and said in English, he's lying...ha, ha, ha read more

This is literally the worst company I have ever dealt with. There is zero communication. Do not waste your time. We booked the tour for Chichén Itzá and cenote. We were told first that we would be brought to the Chichén Itzá but we're instead brought to the cenote. They include lunch, however, there is a time difference that the driver did not make us aware of and left us. By the time we took a taxi to the restaurant- we couldn't even eat. Both destinations were beautiful but I highly recommend you do not use this service as it will completely ruin your time. As we all piled in the van to leave our last destination, we had to wait an additional 30 minutes for absolutely no reason. The "manager" came to talk to the van, and at this point, we were all upset- and he told us they "lied to us and that's how it goes sometimes" This is not the 'best tour' and it's everything BUT 'easy' Save your money and book a personal driver to take you instead. I only wish I saw the reviews before we booked with our hotel. read more

I bought a snorkeling and moped activity. The snorkeling activity was delayed by TWO hours yet nobody informed you. You had to find out for yourself and then just wait around. The mopeds are over priced. Do not rent with the company but directly in Cozumel at the rental place where you can rent it for cheaper. read more

We just did two tours with Easy Tours and one more to go. They were timely in their pick up. Friendly all the way around. Vans were spotless to begin and the seats were clean with great a/c. In fact the women were constantly wanting the air turned down...I hate that! Lol. I like it a cool 62 degrees. Our guides were all knowledgeable patient. They gave us the high points and left time to do our own exploring. At no point did they ever pander for tips. It is standard procedure on these types of excursions in most Latin America countries to take you to a place where locals get a chance to sell you some trinkets etc. it just happens. There is no dodging it no matter How many tours we have taken in which country. Just roll with it. Although not a perfect 5, I would not hesitate to take another Easy Tour excursion. For the price, we received in resolve value. Yesterday we had one guide to our selves for the majority of the day snorkeling a Cenote and snorkeling with the turtles which actually was a five star day for us. We spent hours in the water and saw so much marine wildlife. It was spectacular day beyond our expectations. One thing I would say is the food experience was less than acceptable. Crappy ass tuna sandwich for lunch one day and the buffet today was eh. Also they provided a Cervaza but god I hate beer so that's a no go for me. All in all we were very satisfied. read more

we book an ATV trip on 5th avenue in Mexico, we were promised by Agen Tony that all ATV's will be new ones and 2020, when we arrived at the place where they take you for the trip we saw old and killed ATV's I didn't see those models for last 10 years. When we told them that we were promised a new ATV they said it cost more money and they don't have enough ATVs for our group that was #1). #2) they don't tell you at the beginning that you need eyes protection and a face mask from dust on the road. #3) there is a great chance to burn your legs because of those old ATVs, super-hot air is coming out from the side of the engine you barely can keep your legs near. #4) 2 of the ATVs that we got was in so terrible condition, one of the ATVs broken down during the trip, tour guy tried to fix it with a rock that he found on the road, and still atv didn't start, second ATVs battery cable was cut and tour guy had to connected to the battery to start the ATV. #5) They promised ATVs for 2 people, but they lied again, they gave us ATVs where clearly says one person only, and I did point out that, but some old guy look like the owner played stupid and was keep telling me this is for 2 people. there is no way you can place a child as a second person for a single ATV, I spoke with Easy Tours rep and told him this story and mentioned that I want the money back for one ATV since it was broken, he said you have to ask for your money back from the place where you got your ATVs, In my personal opinion DO NOT RENT FROM THEM ATVs. Not Safe at all. and if you do with other companies use credit cards only. read more

Easy Tours - fixing atv with rock - Tours Near Me - Playa del Carmen, ROO

See all

This company scammed us!! We were quoted $255 USD for two people for our tour. When the driver picked us up (1 hour LATE), I paid him in Mexican pesos for my portion. My friend that I was with wanted to pay with a credit card as with some of the other people on the shuttle so they took us to a Mexican shop on the main street in Tulum where they said their office is. My friend proceeded to pay by credit card, they didn't tell her how much, just punched in the number and my friend wasn't paying attention. With all of the commotion and crowds, and speaking to us in Spanish, and pretending that they didn't understand us, we couldn't keep track of how much we had paid, plus, they didn't give us any receipts for our cash payments. Afterwards we realized that they charged her $275 US just for her portion! Plus they asked me to come back and pay more for mine but wouldn't give a straight answer as to why. In total we paid almost $400 US, but in part pesos in part US dollars. Once we finally realized how much we over paid between the two of us, we called the company and they said they had no record of us paying any cash!! I realized now we should've asked the driver for a receipt and as well the lady at the store when she took my cash. We were very upset, but they accused us of lying. We would never book with them again! On top of this, they wasted so much time with collecting payments, and we heard a bunch of people saying arguing with the driver that they had already paid, and he was asking them for more money. We didn't get to start our tour until over two hours late! Then they picked us up an hour early before the place closed so we lost three hours of a very expensive entrance fee. I will never book with this company again! read more

We inquired about a Xel-Ha tour at a stand on 5th Avenue during our trip in late October. The man we spoke to informed us we could get 2 free tickets for Xel-Ha if we sat through a timeshare presentation. We figured why not save a little money and set it up for the next day. Before going into the timeshare presentation, we met Jesse Castillo who told us to lie about how much we spent for the hotel we were staying at in Playa del Carmen and at the end of the presentation, he would give us a ride back to our resort and we would have our Xel-Ha tickets. We sat through the sales pitch with Smart Web Vacations and after saying no multiple times and getting out of there, Mr. Castillo was no where to be found and a woman who worked for Smart Web vacations gave us a piece of paper that said Xel-Ha paid and Jesse Castillo's business card and enough money to take a taxi back to our resort. I asked where my Xel-Ha tickets were and she said that piece of paper was my ticket. I knew it was BS and tried to called Jesse who did not answer his phone. I tried to rectify the situation with Smart Web Vacations but they were useless. Jesse finally answered his phone and assured me our transportation would be waiting for us on the agreed upon date and wanted me to text him from my number so he could stay in touch. The night before we were supposed to go to Xel-Ha, Jesse Castillo texted me and said there wasn't room at Xel-Ha because of Dia de los Muertos but he would make sure we were picked up on Saturday. Long story short, I bought the tickets from my hotel because I really wanted to go to Xel-Ha on this trip. What a thief and POS! Stay away from Easy Tours, Jesse Castillo and Smart Web Vacations! read more

Don't use them!!!! Will you save a few dollars? Yes! However, you will add hours on to your trip each way by sitting in the car waiting for and picking up other passengers. The driver makes senseless stops like liquor store runs, gas station refuels and stops to the office (during your trip). When it comes to organization-- there isn't any! Pick up was 6:50a and they were late... arriving around 7:20. We were given a confirmation code written on a piece of paper with the total balance and asked to pay a deposit. Upon the day of the trip, our deposit had seemingly vanished into thin air and was practically unheard of. No one believed that we had paid the deposit and the subsequent trips (this was a 2 day trip) were spent convincing the separate drivers that it had already been handled. Aside from being repeatedly accused of being a liar, spending 4 additional hours in the van, extreme disorganization and lots of frustration, we made it to our destinations. A few tips: this company is not allowed on the Vidanta properties because of its horrible reviews. Therefore, pick up is outside of the gates. (This should've been a clue as to what my experience would be like). Breakfast on the way to the cenotes consists of a mayo sandwich and cookies for those who are vegetarian and skimpy ham sandwiches with one slice of meat and one slice of cheese. (So bring your own). read more

Chichen Itza tour review This was $167 pesos to get into (at the time of writing) but a lot more expensive on an organised tour. It's recommended everywhere that you hire a car and get there between 8-9am if you can to beat the crowds. This is a pretty long drive from Playa del Carmen where we were staying and due to circumstance, we got a coach with Easy Tours. This was $70 USD each and nothing was explained. I really do not recommend this company for the following reasons: 1) we asked what was going on when the van pulled up on the side of a random road and the guide just started counting money. He ignored us then got shirty. We changed vans twice before this happened. 2) they dropped us off at a central bus station again not explaining anything and we waited 20 minutes for them to count more money 3) we were with a driver that crashed and no one came to tell us what was going on, eventually they sent another van 35 minutes late to our 45 minute lunch. 4) it was then explained that we would be taken to a swimming xenote (il kill) for an hour as Chicken Itza was too busy. This would need money for lockers, swimsuits etc that none of us really had. Then lunch, then chichen Itza then we were taken to a little village called Valladolid - good for leather shoe shopping. 4) we got 10 minutes for lunch and were rushed out. When an elderly French couple were in the bathroom the guide (French speaking with a goaty) just said he would leave them without any attempt to even find them. I went to get them as I believed he would indeed leave them and didn't care at all. We spent the whole tour wondering if we would be left and didn't trust this company at all - really disappointing read more

We are a group of 11 so it was approx $770 (give or take) for our group to go from Tulum to Chichen Itza/Cenote etc. I agree with the other posters about the driver being late. He was late for us too. I also agree with another poster about how the tour guide stopped for personal stops at gas stations and another store. They were brief so really not a huge huge deal. Driver didn't speak any English. Most of our group spoke Spanish but there just wasn't much talking going on btwn driver and us. I was confused cause I thought he was a tour guide. Without saying anything, he pulls over and let's some guy in the van. I thought 'oh ok. This must be the guide'. No... it's someone there to sell you mayan calender pages. I mean they're cool but I could see it being awkward if someone didn't buy one. The guy stays in the car with you doing his sales pitch for maybe 20-30 min and then he's dropped off elsewhere. Then we proceeded to Chichen Itza where it's crazy busy. Anyway, that all went good there then off to lunch. So where they took us, drink wasn't included. Food was "ok". Not great. The employees of the restaurant were incredibly $ hungry. There's a tip sign on the table THEN they come with a tip basket. They dance on stage then walk around asking for tips, they ask you for money when you leave the restaurant AND in the bathroom to hand you a paper towel. It was just a bit excessive so I didn't like the restaurant. The cenotes was cool but we only had an hour. Next was a trip into town. Driver said 30 min. 30 min went by and he was nowhere to be found. We waited so long that some of the members of our group was just like fine, I'll go look around some more. Then of course he comes back and wants to get upset that we were not there. Well we had been. For about a half hour! Anyway, he hauled butt back. Drives insanely crazy btw... scared me a lot both ways. Good deal but I'm sure there's better tour companies. And Idk why they're called a tour company when the guy just drives you. The guide we got when we got there was prob included in the price we paid I guess. read more

Easy Tours was a bit on the unorganized side but still did deliver. We were suppose to be back to the hotel by 3, ended up being back at 4:45pm. The ATV was the high light of the day, extreme amounts of fun. I would recommend going with them, just don't have high expectations read more

Scam!!! Save your money and book tours somewhere safe like your resort ! Those people are scammers and liars my friends and I got scammed out of 30$ each and when we showed up to the snorkeling activity no one was there ! Horrible company idiots can't even agree on the lies to tell! Please save trouble and book else where . read more

don't take easy tours ! i'd give zero stars if they let me. Chichen Itza tour: stayed at the fabulous Le Reve hotel. booked four people from playa del carmen through the hotel on 12/27/18. left hotel at 6am in a shuttle, got to the main bus terminal, waited an hour for other passengers, drove to Tulum for a pickup they didn't tell us about, then drove hours to a rest stop, they don't allow bathrooms on the bus! my wife was dying. then drove a couple of more hours to a cenote, a couple of hours more to another swimming cenote, then an hour to Chichen Itza for a buffet lunch, now we are 1 hour late, then hit a wall of traffic that costs us another 1/2 hour getting into the park, then told we'd have an english guide, he ended up speaking in dutch and german most of the time! so we lost most of the time at the park, probably spent an hour there, then the park closed! finally got back to our hotel 15 hours later. thank god we were able to order dinner at that hour as we hadn't eaten in 8 hours. the absolute worst. i should have complained to my hotel. this is just a scam to make stops to spend money. RENT A CAR, PACK LUNCH OR HIRE AN OFF-DUTY CAB DRIVER, GET THERE EARLY AND SPEND THE DAY. i did it 30 years ago and stupidly didn't do it this time. read more

Do not trust these people! Total scammers!! They lied about the tour and took a deposit and sent us on a complete different tour than the one we wanted to go on. read more

Easy Tours - Do not give this guy your money!! - Tours Near Me - Playa del Carmen, ROO

See all

We booked this trip to Chichén Itzá, trying to avoid high costs from the resort offers, and we were not disappointed. The tour was relatively cheap and well worth the money. This trip was definitely great for families and young people (my two other 22 year old friends and I travelled together - we felt completely safe the whole time). We were picked up on time from our resort. The bus wasn't that great but I felt like it was fine for the price. The tour guide was also diligent about making sure there was a free bathroom frequently. The three of us were the only ones who did not speak Spanish and the tour guide would come to our seats every time he made an announcement and repeat it all in English for us. They also arranged for us to go with a tour group that spoke fluent English when we arrived at the ruins. The stops were pretty quick but you get to see so much by the end of the day. They took us to great places with cenotes and free tequila and made sure everything was free or prepaid for with the trip cost. The lunch buffet had a variety of foods with a mix of American and Mexican food. It was a bit rushed but they were trying to stay on schedule to get us back on time. I'm not sure why the other reviews on this tour are so bad unless people don't realize they're in another country with different customs and formalities. They made sure to stay on schedule and we were able to squeeze a lot of sight seeing into one day. They planned it better than we would have on our own read more

I do NOT recommend this company. The other reviews have already mentioned the negative and it is true. We were staying about 20 min from 5th street and was told to be ready at 700am to be picked up for our excursion to Xcaret. We both thought that was pretty early but didn't question the request. When we were picked up in an empty van we didn't realize that within 2 hours it would be filled up to capacity. We got to tour several hotels as they picked up numerous other customers....we even got to wait curbside on some street while others got out and paid some lady who was seated on a small retaining wall. Our driver drove like he was planning on leaving Mexico to apply to race in the Indy 500!!..(too fast) If I could do it over I would have booked directly with my hotel and would have bypassed the two hour excursion to the main excursion. read more

I really enjoyed going to the pyramids. Tip:take water, sunscreen and a misting bottle.

False advertising! My hotel suggested it and showed photos and gave descriptions that didn't match the actual activity. We signed up for the ruins and Cenotes, being told they were at one location. NOT TRUE!! 1. Bus suppose to leave at 8:10. Left at 8:40 and they treated us like we were wrong Bc we wanted to leave on time 2. No one speaks any English so many tourists are completely confused. Luckily one lady on the tour with us spoke both languages 3. They took us to a holding place for another hour once we left 4. They took us on a tour of a scary cave we didn't sign up for. 5. Took us a very nice private Cenote but we stayed too long. It was only 3 of us and we were ready to go but they wanted to stretch it out 6. Went back to the holding place again for another 40 mins or so 7. Drove back to tulum switched drivers and finally headed to Cobá ruins that we were told we will see that morning. At this point it's 1:30 8: 2:30ish we arrive at a cafeteria style buffet which was the lunch that was included. Grade D food at best. Waiters come up and ask you what you want to drink. After you finish eating they tell you you have to pay for the drinks. When it's all inclusive. Ok 9. Down the street is the ruins finally. Tour guide takes us in and we head up. Ruins were cool 10. Then the journey back to tulum. We finally arrive back at 6pm or so Long day!!!! I would have paid double for half the time and a better experience. My tour guide was super cool and nice. He is the best part of the entire experience. read more

See all

Where to begin? Stopped at stand on 5th St. in playa del Carmen to inquire about tour to Chitzen Itza . All of the signs and brochures were from a company called Tour Xcaret.. the had pictures of beautiful air conditioners buses that we had already seen on the road and just the tour we wanted. The price was $60 per person and included a step at Cenote, lunch and guided tour of Chitzen Itza. At our hotel they wanted $99 per person for same tour and as there was five of us,this sounded like a good deal with the company we wanted. No mention was made of Easy Tours. He did not have access for credit cards and took a down payment of $60 with rest due before boarding. This should have been our warning! We were picked up on time at our resort but in a van- driver spoke no English. We stopped at a different Cenote where we changed to a large bus that said Easy Tours, I then showed the guide the brochure with the other company logo and he ignored me. They did not take the toll road so trip was 45 min longer but we finally reached Ik Kil Cenote which was really neat! $2 for life jacket and they had lockers available to rent also. I was unable to do the 92 steps down so got to watch all the stuff! We then were taken to a restaurant for an "authentic" Mexican meal- it was only okay . They had Mexican and Mayan dancers do a show while we were eating. When we got to Chitzen Itzel, we had a guided tour in English only and he was great! Awesome site! The ride back was long and hot, forgot to mention poor air conditioning and some broken seats on bus! The also stopped at Valloidid a small town for shopping which could have been skipped! In Playa del Carmen we were then changed to several small vans for rest of trip. Total time spent 12 hours! It could have been a worse outcome but moral of story, buy from a place you can go back to and complain! You get what you pay for! read more

Do not book a tour with this company, it's too bad I can't give 0 stars on Yelp We booked a tour to Chichen Itza and cenote, they stated that the tour starts at 8am and we would be back at our hotel by 5p. After they picked us up for the tour, they drove us to Tulum which is completely out of the way to consolidate folks into bigger buses, what I suspect is if not enough people sign up for the tour that day, they'll consolidate, did the same on the way back. Net, net, we ended back at our hotel after 11pm, we basically rode in a very dirty bus for 10 hours for ~3 hours of sightseeing. When they dropped us off, they had the nerve to ask for tips read more

We did the Chichen Itza/Cenote/Valladolid tour. Now I fully understand that I am in Mexico however when someone sells you a tour as an ENGLISH tour you don't expect the driver to speak no English whatsoever and therefore have absolutely no idea where you're at and when you're expected to be back to the van. Thank God my friend speaks Spanish otherwise I wouldn't have had a clue what was going on. Valladolid was more of a bathroom break than anything else. Everyone wandered around aimlessly not knowing what exactly we were supposed to be doing there. From there we went to the buffet.. food was bland. After that was Chichen Itza. This is where our tour of "only 12 people" turned into a tour of about 30 and was combined with German. We had already done bilingual tours at other places, but this gentleman would jump from one language to the next with no break whatsoever. Cenote was done last so by this time was absolutely packed.. we chose to sit that one out. On the drive back to Playa Del Carmen we pulled into the entry of a hotel where the two of us were moved from one van into another (again.. thank god my friend spoke Spanish because no one stopped to check if I had a clue what was just said) because everyone in our van was going back to Cancun. Extremely disorganized. Would not recommend at all. I felt bad for the French speakers in our van who looked at each other nervously every time we were dumped off at an additional spot with direction all in Spanish. No doubt they were told it was a "French" tour. read more

Never going through this company again. I've gone through them twice now and the first excursion a little iffy, the driver arrived 30 minutes late and drove 90mph in the POURING RAIN! We were legit hydroplaning and he refused to slow down when we had asked him and even admitted to being a little scared. On the way back to the hotel (which was a 45 minute drive) it ended up taking us 2 1/2 hours because he ended up going the long way around to drop other people off and then letting others on the bus and taking them to other destinations (If I wanted public transportation I would have rode the bus not an exclusive shuttle) and then the 2nd tour we had signed up for DIDN'T EVEN SHOW UP! We waited outside the main gate for over an hour. We finally got in touch with the company to find out the tour was cancelled... why did no one contact us or the resort we were at? Also, no refunds? Even if it's canceled?! Sounds really fishy if you ask me. read more

We booked a tour on Quinta Avenida from Jesse Castillo, paid $100 in advance deposit and they told us to pay a $20 balance at pick-up. Not only did the EASY TOURS company picked us up 40 minutes late!!! but they said our balance was $55 and if we didn't pay that amount, we wouldn't go on the tour. They said that they hadn't even gotten paid by Jesse Castillo. WHAT THIEVES. Jesse fooled us by even asking for our phone number to call us and asked us to check in to make sure we got picked up ok and claimed that he likes to make sure his customers are taken care of. When we texted him and asked questions before the tour, he no longer responded. Jesse speaks English well and said his family is from Santa Ana, CA. It wasn't until the next morning that we noticed that the receipt they gave us had a company name that didn't match his name or business card so they give bogus receipts and the business card name is probably fake as well. The name on his business card is "SOFA KING GOOD TOURS". We were so distracted by the name that we didn't think to pay attention to the receipt matching the business card. Be Aware of tour agents with those portable booths that do not have an actual office. Lesson learned. Last time we took a tour, we booked from our hotel but were hoping to find a better deal and this is what happens. :( read more

Do not waste your time! One star only because we technically did reach our destination (Chichen Itza). We paid extra the tour with the smaller bus thinking it would be a better experience. Can't vouch for that but what we ended up with was a hot 12+ hour day in a cramped seat while both thirsty and hungry. There was NO communication about the itinerary and we kept stopping in strange places for "bathroom breaks" where we were encouraged to buy stuff. We couldn't wait for this tour to end. read more

Just like they other person they deserve no stars. We got our tickets to islas mujers and we had to wait for our transportation then he lied and said he had gone twice. Not true! Driver was so rude. He was a jerk. So the bus had broken seats no good ac. And a fealthy bus. It smelled so bad. So we get to the port. We have cancun sailing. Everything that was promised did not happen. They promised 2 hours of free time in mujers. They changed it to 1 hour that includes docking time and them making u going and getting a bracelet that u supposed to have. Wish is a lie it affiliated with a store that sells jewelry and they pretty much send everyone to that store to get bracelet. So that taken out of your one hour. So u end up with 45 to do what u like in islas mujers. Food was not good. They promise drinks and fun sailing boat they guide say changes our out of our control. So just be happy nothing else could be done. So don't book with easy transport or easy travel. Or with cancun sailings. read more