I was referred to this glass repair by my landlord and super disappointed with this customer Service. He said he was going to finish and deliver the next day but instead completely forgot. Today we had an appointment from 9 to 10 and he is still not here would definitely not recommend read more

This company needs to update the location on Yelp as they have moved. Other than that, all was good! Note: They are now in Downey, not Norwalk... read more

Sad to say this was probably the worst possible customer service i could experience. I dropped some screens off from my home windows to be repaired and also to get some new ones. The lady told us we would be able to pick them up finished the next day and that she would call me with an estimate on the cost. I called every day after that to get a status since i never even received a call back with the estimate. Each phone call goes to this guy that is never in the shop, he kept answering hanging up on me and never wanting to talk. I would call and i would get rejected and just receive the same text saying "Can I call you later?". Finally today is Wednesday and im fed up with the rude unprofessional manner in which they treat a paying customer and i go to the shop. Since it was impossible to actually talk to the owner without quickly being hung up on before being able to finish a sentence. I wait outside the shop till the same lady opens the door to find that my screens are still in the same spot i put them down on. Which one screen was cracked and apparently i brought it like that with a cracked corner according to her. She tells me that they wont be finished since the only person "the owner" is away in the mountains so the shop is basically useless this entire time. This was a really frustrating situation since i needed these screens fixed in a tight time line and being fed a lie that it was going to be possible... worst customer service ever. PLEASE BE AWARE. read more

Easy Glass - Short text conversation. - Glass & Mirrors Near Me - Norwalk, California

Believe the reviews, unfortunately my kids broke my outside window playing ball. I found this place through Google, yes I gave them the benefit of the doubt on the bad reviews, I figured things come up, they're really busy etc. BUT NO..biggest mistake. I called for a window glass I told them I just needed the glass, gave them the measurements and all and they said I could come and get it, i literally went as soon as they say come in, when I got their they were close for lunch this was 7/7/21 around 3ish, I called 2 hrs later and they said sorry they were out and they won't be back until tomorrow which is today 7/8/21 at 8am when they open, I called just to be sure and the lady that answered said that unfortunately the guy that would give me the glass wasn't there. To call back, I did around 12pm now some guy told me he wasn't in that he was in LAX on the way back to the shop. Long story don't give them your business, they seem not to care and they only give you the run around. Worst customer service they are not reliable. (If I could I wouldn't leave a star, place is unprofessional) read more

I dunno why this place is even open i brought a broken mirror in to get replaced which they told me they could went in 4 days go by no call no communication I ended calling them for them to tell me they haven't gotten around to it total b.s if you have a business a job is never too small shouldn't matter if that was the case just let me know upfront that you didn't want to do it.. save your time and look at other places guys.. read more

DO NOT HIRE THIS COMPANY!! It's not worth the money you're going to save. The owner, Rafa is VERY RUDE and UNPROFESSIONAL! I hired him to install an all-glass shower enclosure. When he completed the job, the glass at the top of the enclosure was uneven. He blamed the contractor that remodeled my bathroom when he himself took the measurements! From the very first day, the door hasn't closed 100%, causing water to leak out. Since 11/23/19 I've been contacting him via phone calls and text messages to have him come out and fix his problem. All Rafa keeps saying is "I don't have time" and mysteriously enough he can't add me to his schedule right there and then. I'm surprised he's doing any business at all!! read more

Absolutely the worst. I called and spoke to Rafael yesterday to come and replace a broken window. He stated he would be here today to replace. Sent him my address. Called and spoke to him this morning to confirm appointment and he said he'd be here at 10:00am. 10:30 came and no show. Called him and he sent me to voicemail. Texted me and said he'd call me later. Waited 10 min and still no call. I then went on line and found someone else. Who was there in 20 min and took care of me. Had to pay a bit more, but in the end the job got done. If I could give no stars I would. Horrible way to do business. He needs my business more than I need him. read more

Back In 2019 had Rafa come down to change out broken back window. Did not notice till next day the window had a big foggy blemish in the middle of large window. Called and asked to replace the blemished window. This guy would ask for address and said he'll be by later. Of course no call no show. This was going on repeatedly for months. Phone calls go to voicemail and text messages come back that he would call back. Worst customer service ever. I had to go to the office and explain the issue and appeared that it will be taken care of. Once again no show. I called and argued with the owner who supposedly is his daughter and also my wife pushed the issue too. Finally after months of trying to get one window replaced that he put in he showed up with his wife to change that window. Funny that he was angry because we had to go through his daughter to get him to resolve his bad window install. How this company stays in business is beyond me. I work in customer service myself. Never dealt with such bad customer service from any company like this. read more

This is By-Far the worst experience I've had with a Contract. Please never Hire this Rafael Alverez from Easy Glass to do a job for you. Please let me explain my experience: 11/21/17, A neighbor shot-out the Glass of my Backyard Glass Screen Door with a BB Gun. I did a quick google search to find a local Glass Replacement Company. My search goals in finding a contractor was to get the best service for the best price. I had taken Photos of the glass that needed replacement and when I called each of the companies, I sent them photos to get a quote. When I called Rafael, he sounded nice and gave me the best price. So, we arranged a time for him to come to the home and replace the glass. On Monday 11/27/17, Rafael came to my house to replace the glass. He was courteous but unprepared. After looking at the sliding door. He said the he would need to order a Custom Glass Panel. We agreed on the price, terms of payment, and date of replacement to be Thursday 11/30/17 or earlier. I called him throughout the week to find-out if he received the glass. Most of the time he didn't answer so I left messages and texts. I waited all day on Thursday for him but he never came. Later that day, he told me that Thursday would not work. Then we arranged to Meet on Friday 12/1/2017. He didn't give me a clear time window and I had a Dentist appointment that day that is why I agreed to Thursday. My ran Dentist Appointment ran a little long. And he got so upset that I was late. And was thinking to myself: "Really! This guy has some serious issues with Double-Standards: He made me wait the whole week without an update, he didn't come to work on the agreed day, I scheduled my Friday around him and he is getting upset with me." But I just wanted to get the work done. So, I didn't say anything. I watched him start the job and he had told me that he wanted a cash payment (I guess that should have been a RED FLAG). I left him to finish-up as I ran to a close-by Wells Fargo Location to withdraw the cash payment. I was back in 20 minutes. He was upset again saying that I took too long at the Bank. I was like Dude you know Imperial Hwy. Once you get on, even if your going a mile away it takes at least 20 minutes to do a roundtrip. After giving me an invoice, and collecting his payment. As he was leaving, he started Cursing [F*** word, amongst other words that can't be mentioned here] at me about wasting his time and that he will never do another job for me. This type of behavior is unacceptable, and unforgivable. He has some serious issues: (a) He think his time is more valuable then the customer's time. (b) He thinks it is the Customer's job to follow-up with him whether the material has arrived or when he will actually show-up. (c) He thinks it ok to use abusive language with a Customer because he is not planning to do another job for them. (d) He this its ok to do a job without having a license because he is collecting Cash and there is no traceability of payment. He might give you a good price. But Look out! Is a good price really worth losing your dignity? read more

I recently found Easy Glass's number online and decided to give them a call to see about getting my front living room window replaced. I called and talked to Rafa and he was able to come out the next day to measure. He told me after he measured that he would call me back the next day for the price. Since I was eager to get this window replaced I called him back the next day and he provided a price. It was a great price and I decided to have him do the job. He was scheduled 11/22/2019 to install the window but he ended up calling me on 11/21/2019 and said he could come and install it in 20 minutes. I was very happy to have him come early and install it. Rafa and Gris were very nice and had the window installed in 3 hours. The window looks great and he was very professional. They are a great team. I liked them so much I am having him give me an estimate for new front door and screen. Thank you Easy Glass. read more