I was disappointed with both the results of the work and the way the billing dispute was initially…read morehandled. I brought my new vehicle in expecting exterior detailing and scratch correction based on the discussions beforehand. The final result did not meet my expectations, particularly regarding the scratch repair and overall exterior finish. The invoice listed "One Step Paint Correction" with a hand wash service for $200, but later I was told the pricing was actually intended to be broken down differently. That was never reflected on the invoice itself, which created confusion and disagreement regarding the services performed. To be fair, after I raised concerns, the company did offer to redo the work and provide additional buffing at no extra charge. However, by that point I was no longer comfortable bringing the vehicle back because the situation had already escalated into discussions involving collections, theft of services, the sheriff's department, DMV involvement, and vehicle liens over what I believed was ultimately a disputed service issue. I did ultimately pay the invoice to close the matter out, but overall I found the communication and handling of the dispute unnecessarily aggressive for a customer who acknowledged work was performed and attempted to discuss concerns in good faith. My advice to future customers would be to make sure all services and pricing are extremely detailed and itemized in writing beforehand.

This company should write a book on how you treat your customers. I had a Dealer installed plastic…read morefilm on my car that every detailer would not remove. Mold had formed under the film and the car looked terrible. Not only did they remove it but the car looks brand new. They are fantastic and answered every question I had. If you go anywhere else for detailing you are just asking for a bad experience.

I've been using Coastal Car Wash at Monkey Junction for quite a while now, and they continue to…read moreearn my business. One thing people need to understand is that this is a full-service car wash, not a $300 professional detailing shop. If you're expecting every tiny speck, scratch, and stain to disappear, your expectations probably aren't realistic. For the money, especially the Manager's Special, you get excellent value. It includes the basic service--prep wash, machine wash, underbody rinse, towel dry, wheel cleaning, interior vacuuming, window cleaning, dusting, and door jambs--plus a coat of polish, fragrance, and tire gloss. That's a lot more than you get from a typical drive-through wash where you sit in your car for three minutes and leave with a wet vehicle. I also appreciate that they offer additional services like steam cleaning, leather conditioning, hand waxing, and bug, sand, pet hair, and pollen removal if your vehicle needs extra attention. They make it clear they're willing to accommodate special requests whenever possible. What keeps me coming back is the staff. They're friendly, professional, and they work hard. On a hot, humid North Carolina day, these folks are outside cleaning vehicles one after another, and it shows they genuinely try to do a good job. Is every wash absolutely perfect? No. But compared to several other car washes I've tried around Wilmington, Coastal consistently does a better job and provides better value. One final thought: please tip the crew. They're working in the heat and humidity, moving quickly from vehicle to vehicle, and a few extra dollars is a small way to recognize the effort they put into taking care of your car. Highly recommended. I'll be back.

I sent the following email to the owner of Coastal Carwash - Monkey Junction. It explains my 1…read morestar review rating. I would have given zero if that were a choice because they didn't even show the respect of responding to my email: Dear Coastal Car Wash Management, I am writing to formally lodge a complaint regarding a highly unsatisfactory experience I had at your Monkey Junction location today, 9-8-26, at approximately 1:10pm. As a customer, I expect a standard of service and professionalism that was entirely absent during my visit. Specifically, when I arrived there was a closed sign in the entrance lane stating the car wash was closed due to employees being at lunch and would reopen at 1:30pm. While it was slightly frustrating because Coastal's online website doesn't mention that it closes at 1:00pm for employee lunch, it wasn't going to be that long of a wait until 1:30pm, so I decided to stay. I was first in line behind the closed sign and as I waited there, several more cars pulled up behind me. After a few minutes, an employee came out and advised me that when the employees returned from lunch they wouldn't be able to turn their cars around and park, so we needed to move. He was friendly and when I asked about losing my place as first in line he said he was telling everyone to move. I moved, went around the building and then parked. As I was waiting in my parking spot, more cars pulled in and lined up behind the closed sign where I had originally been. No one told them to move. Then, a woman pulled up, left her car in the line and went inside. An employee came out with her and they were standing at her car talking. I could hear that he was going to take her car right away and start working on it. As I had been first in line and told to move, I felt that wasn't fair....but, the gentleman may not have realized so I said a few times, "Sir, excuse me, Sir?". He completely ignored me, so I very gently beeped my horn - seriously, barely at all. I just wanted to get his attention before he drove off with her car so I could ensure he knew I had been first in line, but told to move. He immediately turned towards me with an angry face and sharply said, "I'm with a customer!!". He then got in her car, drove it around the closed sign to the other side of the building and employees began working on it. That was the last straw. I left and went to a competitor where I was treated kindly and with respect. I even ended up purchasing a membership there. I will never go back to your establishment again. I worked at Citibank in CA for 42 years and attended to clients every single day. Never would I have treated a customer the way I was treated at your business today. My sister, who was with me as all this transpired, said to me.....What business puts their employee's parking needs ahead of their customers? Please forward this correspondence to the owner. Thank you,

I had both my truck and SUV detailed after a fire extinguisher accidentally went off and left…read morepowder everywhere. My detailer did an absolutely incredible job--he got into every vent and crevice, and when he was finished, you would never even know it happened. Both vehicles are spotless from top to bottom, and they smell fresh and clean. His attention to detail, professionalism, and thoroughness are unmatched. I highly recommend his services to anyone who wants their vehicle looking and feeling brand new.

Hard work is his middle name!! He really cares and it shows. My car looks like brand new.read more

I have been a client of Buff Masters for 16 years. That alone should tell you something about the…read moreway I feel about BM. I have never been disappointed with the service or the staff. Everyone goes out of their way to make your experience pleasant.

FIRST OFF, I've been coming to Buff Masters of Wilmington for over 6 years now. I hate writing…read moresuch a negative review but they deserve this. I come on Wax Wednesday's and got the top tier clay bar wax special, which was $139.95 after service charge, truck charge and douche of my mag wheels. I got there at 11:28 from the time of the receipt. At 1:10, an hour and a half later, they discovered that my truck had been parked on the side of the business and NOTHING HAD BEEN STARTED. 30 minutes later my truck was supposedly done. When I went to get my supposedly ready truck I came out to find a single old non-English speaking man still spraying detail spray on the grill. I'm absolutely certain no clay bar had been used, though I didn't watch it. The sloppy work, missed areas was evident. I had to go to my first GMC service appointment or I would have stayed to make them "make it right" but sadly I couldn't because I was already late. When I got home I went around the truck and even looked on the roof as I was sure I'd see they hadn't done it as the little old man, even on a step stool wouldn't have been able to reach the roof. What I found proved it. He just reached up as far as he could reach and didn't do the roof at all. Sadly Buff Masters has lost all respect in my books. They are both a victim of their success and personnel shortages. The people they do have are scrambling back and forth and no one is actually controlling the yard as a foreman. Quality of their work represents a complete rip off to the consumer. They are not only cutting corners but in my case, deceptively charging me for premium wax bar treatment and 6 mo sealing wax with just substituting a quick detail spray in its place. I can assure you, this was my last visit to Buff Masters of Wilmington NC. I also intend to ask the NC State Attorney General's Consumer Fraud division to come do an investigation of Buff Masters to see if they too can catch them in this obvious consumer bait & switch misrepresentation of services being provided. In my opinion, Buff Masters needs to shut down its operations, retool, regroup, and put in place a clear process to ensure the consumer is not being ripped off by shoddy, corner cutting work like I received. Then reopen and do a better job of managing their processes. They've enjoyed huge success but have lost sight on what garnered them that business in the first place. They're upping their prices, as all businesses have had to do, but from the services I received, this is just going to get them more profits at the expense of the consumer who, based on my visit, are being short changed and ripped off.

I would high recommend the detailing services of J & j Auto Detailing. The owner of owner of J&J…read moreAuto Detailing was very professional and quick to reply to questions and concerns. My car looks great i have no complaints and would recommend them to anyone in need of a great car/truck detail. Also thanks so much for fitting me in with such short notice. The package that I went with was called the Ultimate Detail Package. @j&j Auto Detailing thanks so much again.. D. Hardy

John did a tremendous job detailing my 30-year-old Corvette. I cannot believe how good it looks…read more You would think it just came off the showroom floor. I am thoroughly pleased with his work and would use him again and recommend him in a heartbeat. Is easy to deal with and has a great personality.

A good place to bring your nice things to be worked on. It's not cheap, but the work is done with…read morecare and the communication is outstanding. Very happy. When you have something of value, you can't just put it in the hands of monkeys and expect everything will be fine. I turned my car in the night before the scheduled appointment and it was done 4 hours earlier than I expected. They kept it protected indoors, and that was very much appreciated as well. You can trust these guys.

In a world where nobody returns your call, or cares about their workmanship, Tint World is the…read moreexception. Having just moved into our home we figured out pretty quickly that we needed the windows in our sunroom to be tinted. I called at 10 minutes before their closing time, expecting to leave a message. Not only did they answer the phone, but someone was at my house at 8:30 the next morning to give me an estimate. They are professional, fair, and do wonderful work. I would highly recommend this business to anybody considering tinting their home or automobile. Zach is the bomb.

Edgar was right time. Very efficient and trustworthy! He did a great cleaning it out and shampooing…read morethe seats and floor boards which were in bad shape. Very pleased, highly recommend.

I love the service Edgar provides! He does such a great job on my 2010 Toyota Corolla, from the…read morethorough wash to the beautiful hand wax. He is communicative, on-time, and explains the details of the job. I enlist his service every three months to keep the new paint on my Corolla bright and shiny. I highly recommend his services!!

Coast 2 detailing was a perfect choice for my hemi c car care! They came out to my home, waxed my…read morecar and cleaned my interior beautifully. They were professional and helpful about my car care for the future. I highly recommend this company. Griffin, was professional and did a fantastic job. Thank you

I spent an extremely high amount of money to get my car totally ceramic coated, windows and…read moreinterior. I had to go back the next day to renew the interior. The owner Griffin did it himself. The water is supposed to roll off the car. It does not roll off any better then a cheap wax job. It is completely covered with acid rain spots. Again, the windows, interior, and the complete outside looks horrible. I can't believea company would charge someone and detail???? my car and look like this!!!! I'm canceling my credit card charge. Stay away from this company, I made a big mistake