I've bought 3 cars from here, and have very pleased with each vehicle. Great staff, very friendly…read moreand very helpful, when I had any problems, they tried to help solve it, even after I payed the car off, they still were willing to help. I would definitely buy from them again.

Car smart auto sales told be they would look at a car they sold me less than a month ago call today…read moreafter not having a car for over a week paying for a tow 1000 down and making payments, they want $450 more for me to come get it but it's ready...they won't let me add it to the payment or anything when they didn't even tell me anything before fixing it. Also, I have paid off multiple cars from this car lot...after this I will never be using them again or referring anyone there. They like to take advantage of single moms.

service is grossly overpriced 220 for cvt tranny drain and fill its 3 quarts service guy was like…read more"well those quarts are 39.99 each. I call back to parts the HCF-2 Fluid is 15.81 a quart. called economy in chattanooga same service is 129. its still more but not a rip off like clevelands pricing not to mention straight up lying about the price of fluid

Austin from service will go above and beyond for his customers. Honestly I was about to stop doing…read morebusiness with this location but due to it being closer to my house I decided to try it one more time and glad I did. Had some recalls and needed the normal oil change stuff. I sure wish the other service advisors would take notes from Austin. Superb service and will definitely be back.

Be very careful what you buy from there. Make sure before you drive it off the lot, that you take…read moreit to a shop and see if you can do extensive search of the engine and transmission to make sure it's not junk as soon as you drive off. They give you a warranty but it's not worth anything for anything over $1000, which won't over much. If you are stuck with an engine or transmission repairs you are on your own. I was told the warranty would cover an engine and transmission that was completely broken in full. But it will only cover up to $1000. So he very very careful what you buy from this place! Don't get stuck with a jacked up vehicle.

Sold me a lemon. Genuinely ripped me off lol. I've had nothing but problems from the car I got…read morethere and paid way too much for it considering it's condition.

complete scam artist has over 15 BBB complaints in the past 3 years will hold your title and plates…read moreuntill you pay off 90% of your car

Sonyas Cars and Guns, Gold , and guitars! Has been in business for 25 + years ! Family owned and…read moreoperated. We sell late model cars to classic cars , Jeeps, Trucks , RV's Atvs, motorcycles , etc ! We in house Finance it's buy here pay here! Come see us today and join our Family! No high pressure salesman will ever be in our lot ! Come look and shop at your will ! We're here to help when u ask

Had a great experience I recommend Tyler Phillips he was kind throughout the whole process awesome…read moreguy!

We called KIA of Cleveland on a Monday and was able to schedule a service appointment for…read moreWednesday. Our 2020 KIA Telluride needed an oil change and one of the exterior mirrors was not working properly. Hannah was our service advisor and she was awesome. She called us when promised (same day) and let us know the service was complete. The mirror needed parts so we have to return for that repair, but everything else was performed as promised and Hannah explained everything to us completely and told us she would keep us informed as soon as the parts are delivered and when we can bring the car back to finish the service. I would definitely recommend the KIA of Cleveland service department.

I would pass on this dealership. It's not the cars, the…read morecars are in great shape & well taken care of. The mechanics are awesome as well. It's the staff inside the building that needs manners & need to be retrained how to deal with the payments. I would still be at work the day the payment was due & get harassing phone calls. Not only would they call me, they would call my husband's phone & my grandmother's phone "WHEN WILL THE PAYMENT BE MADE!!! WILL IT BE TODAY BC IT IS DUE TODAY!!!" This went on several months before I just got tired of it & returned a perfectly awesome car due to the harassment. Did the harassment stop there? No, they continued to call until I told them I filed bankruptcy to get them to stop calling! There are other used car lots out there that won't treat ppl like crap, use them

Zach Cross has been amazing! he has help us get intonteonofnour most recent vehicles! he made it…read morefun and as painless as possible! if we've had questions he has always helped us!

Cleveland Ford Service Department - Absolute Failure…read more I've genuinely tried to give this dealership a chance, especially after a great experience with their at-home mobile oil change on my Lariat. Unfortunately, when it comes to scheduling an actual appointment at the dealership, Cleveland Ford fails across the board. I originally called and scheduled an appointment. Then three days before the visit, I got an email changing both the time and the service advisor. The next day? Another email--different advisor, different time. I called to ask why the appointment kept changing and to confirm whether my vehicle would be done the same day. I was told no advisors were available and someone would call me back. No one ever did. The day before the appointment, I called again to confirm the time and was told they were expecting me that day, not the next. Again, I was told someone would call me back. Again, no one called. So the day of the scheduled service--4x4, transmission service, oil change, and coolant flush--I did not drop off my truck because no one ever returned my calls about timing or transportation. Only then did they finally call asking if I was coming in. I explained everything and said no. And for the third time, they said someone would call me back. You can guess how that went: NO CALL. I even tried reaching the GM, Craig. That's a joke too. All numbers dump into their IVR system. I messaged the dealership directly and asked to have him call me. Instead, a sales guy called me about "my purchase of a new vehicle." Completely unacceptable and not even remotely what I asked for. If Cleveland Ford can't even manage a simple service appointment or return a phone call, why on earth would I trust them to work on my vehicle? I'll be taking my truck to Chattanooga where competence still exists. Absolute FAIL.

We had an appointment and we were coming from 2 hours away and we get a call from the dealership, 5…read moreminutes before our appointment telling us someone came in and made a deposit. We went to the dealership and did not even see said car we had an appointment to test drive. we were ready to buy.

In the beginning I would have recommended this company to everyone! The staff was great. They work…read morewith me when things got tough. BUT after everything was said and done they never added to my credit profile. The turned it in every month and my payments were at 100%. Next thing I know, I paid it off, but it completely disappeared from my credit. I called for months to get them to correct their issue but three years later it is still not in my credit. Now that my vehicle is done for this company want even honor their mess up and now I am suffering with the consequences! Do NOT give this company a chance unless you want the same out come. They have truly left me and my family in an unfair situation!!!!

My mom was in a wreck and it was 6892 to fix and instead of fixing it they declared it totaled so…read moremom didn't have a car the took the money that was being paid to fix and the 25000 insurance she had been paying for it don't trust them at all no matter what they say or do and not only that they still trying to get "car payments" from her they are wrong in so many ways!!!!!!

I've been going to this dealer for years ever since I moved to the Chattanooga area with all of my…read moreHyundai cars. My sunroof recently started leaking and they failed to fix it multi times which lead to me having to go back and forth to the dealer. With my unresolved problems. They Provided me with a loaner which ended up with a flat they want to charge $180 For a replacement tire and can be replaced elsewhere for the same tire for way Cheaper. Now I'm stuck with no way to work or my car because they didn't fix the sunroof right the first time. If the sunroof was fixed the first time I wouldn't have been in a loaner and I would have been in my personal vehicle. Randy is very unprofessional and rude. I do not recommend this dealer to anyone.

I'll start by saying it was a blessing my deal didn't go through. Found a used Mazda that had…read moredecided on, worked with Coby for 3 days while waiting on deposit and financing. Communicated daily even 1 hour before I showed up to purchase and all was good. Get there and he was busy, so asked TJ to help me who is a total A$s by the way. Told me they sold it that morning, yes I was upset but not terribly, said that's fine I would rather do business elsewhere. As I was leaving TJ and some other goofy looking idiot made comments they were too scared to step outside and say to my face. Point is this place is an unprofessional joke full of immature idiots and I will do everything I can going forward to spread the word about this place. Grey Epperson used to carry a good reputation, not anymore. There is a reason there are so many bad reviews, stay away at all costs

We love working with the salesman Tyler and the manager Lindsey. They go out of their way to make…read moresure we have a great experience every time we come in the dealership. We intend to buy many more cars from Honda of Cleveland.

I just want to say how pleased I am with the help and service I received at Honda of Cleveland. I…read morereally appreciate the salesman, Shaq Daniel, and his patience. The purchase process was easy. I am now the proud owner of a CRV, after having driven Honda Odysseys for many years. I give Honda of Cleveland and Shaq Daniel 5 stars!