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    Eastside Insurance

    5.0 (1 review)
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    Services - Eastside Insurance

    Car and truck insurance

    Homeowner or property

    Vehicle

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    3 years ago

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    Stillwater Insurance Group - This is part of the living room that is warped. It definitely wasn't like this when we moved in. Also note the baseboard gaps.

    Stillwater Insurance Group

    (63 reviews)

    Southside

    Just wanting to leave a realistic review. They handled our flood claim, though it was a little…read morechoppy (a lot due to the pandemic). It wasn't the largest of claims, but we found out today that they dropped us. They paid our claim, and our repairs are finished. And finally we have our home back in order. We're now shopping for a new carrier and expect that our premium will go up based on our claim history, which is okay. I understand they are in the business of risk. Actually not too upset, a little thankful that we get to go somewhere else because I'm not sure how Stillwater would have handled a major loss. What's interesting is if they raised our premium, we would likely have been okay with it. So if you're looking to never make a claim, then Stillwater may be the carrier for you.

    I would leave no stars if possible. More than just slow,…read morethey made no effort at all to reach out. In the two months of waiting, I have had to call them multiple times for info. At the end of two months, we were told they "lost the diary" so when I called, they said, oh, yours must have been one of the lost ones. NICE. Only to say it was denied because we didn't call them first. We had a water leak, walls damaged, floor damaged, of course I called a plumber first! Are you kidding me? Never once received a reply to our email or from the third party who fixed it. "We are not obligated to respond to them" was the answer. That is NOT customer service, that is ZERO Stars. Never once reached out for more info, NOTHING. Why are we paying them money to only Deny a simple water leak? Unacceptable.

    Kim Lego - State Farm Insurance Agent - State Farm Agent

    Kim Lego - State Farm Insurance Agent

    (12 reviews)

    Southside

    So, I have had no issues with the insurance itself. Yet. I have been with State Farm for almost a…read moreyear for auto insurance, and they are cheaper than all the others. I have not filed a claim yet, so I can't speak to that. However, I have had nothing but issues with the Kim Lego agency, both personally and professionally. Personally, when I signed up for auto insurance, Raquel Gonzalez helped me. Raquel said she was going to "bundle my insurance" to save me money but did not explain it. I ended up with auto, renters, and life insurance that I did not need. I canceled the rest as soon as I realized what she had done and only kept the auto insurance I had requested. I was confused because a third party kept calling me to get my health info, and I did not know why. So, selling extra products is unethical, but I let it go. Professionally, I have had my 02-15 life, health, and annuity insurance license for almost a year, and I applied to the Kim Lego agency just to see how different agencies operated. Maybe I would find something I liked better than where I am at. Who knows? I had a screening interview with someone named Kristina Leonard ( who is not mentioned on the "team page" of the agency website). When I asked who she was and how she was affiliated with Kim Lego Agency, she sounded offended and replied that she was "Kim's executive assistant." She rudely asked me why I wanted to work there, how much I wanted to make annually, and if I could commit to a 9-5 schedule. That's it. I answered her questions, although when I told her, that salary depends on how the salary/commission structure works, but I would like to make as much as possible, she rudely snapped, "What? You can't give me a number of how much you want to make each year?" She was 6 minutes late for a 15-minute phone screen that lasted less than two minutes, and I was not allowed to ask any questions. The next day I received a generic email about how "we have chosen to go forward with other candidates." I am not sure why I was rejected when having my license already puts me ahead of a lot of candidates. I believe Kristina simply did not like me because I asked who she was and tried to ask questions about the position during her phone screen. She was rude, short, and not pleasant at all. After reading some of these reviews, I see that no one else seems to have met Kim Lego. Is she even real? The bottom line is to go with State Farm but pick a different agency.

    Switched from another agent to this one. Overall great service from Kim's team. Haven't spoken to…read moreKim personally.

    Eastside Insurance - homeinsurance - Updated May 2026

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