They are horrible at customer service. Kept raising my…read morestuff. I called my old agent in Washington. She gave me another agent here. But after the horrible service I went back to Allstate. They have gave me better coverage and it's cheaper. Also when I call I talk to someone right then. Instead of never even getting a call back. Waiting for days or weeks. When I called corporate to file a complaint against Mr Wiggins. The gentleman on the phone new his id number by heart. Says they get complaints regularly every month. About the same things. Steer clear of old Vonnie Wiggins!!!

Vonnie Williams, State Farm raised my premiums twice in a 6 month period. I never had an accident…read more I filed one claim for a windshield replacement. His excuses are: "STATE FARM RAISED PREMIUMS STATE-WIDE (3 months after I signed up) - 2 people I know that have State Farm did not have their premiums go up. I get a letter that he's raising premiums again for my windshield replacement. This is mandatory in Florida and is not considered a no fault claim. There is a Florida statute regarding this. I haved NEVER had someone do this before with auto insurance. He is lining his pocket on the backs of those who can barely afford to survive. Report him to The Attorney General, Insurance Commissioner as well as The State of Florida. Maybe then, someone will finally do something about this GREED.

Neal Bacon from this office always provides great customer service for all of our insurance needs…read more He is very personable and helful no matter what the situation happens to be. Thanks Neal and Sam!

We needed Renter's insurance as we are moving to the Jacksonville area, the Sam Maimone Agency was…read morehighly rated and is SO WELL DESERVING of a 5-Star rating! Not only is the staff, and Brittany, knowledgeable, they are caring and friendly as well. If you're looking for an Agency that actually cares about their customers, CALL THIS AGENCY!

Nermina S and Stephanie A respond quickly and provide helpful, timely, friendly service.read more

Very satisfied with the service I am moving from California to Jacksonville Fl and Birttney has…read morebeen very helpful can't wait to meet them in person.

After I had a really bad experience with another insurance company (several failures to follow…read morethrough and an incident suggesting fraud was "ok"), I reached out to Collier Insurance. I cannot emphasize how refreshing it is to work with an agency that puts integrity first. I appreciated the knowledge of the market and the commitment to help. The service was fantastic. If you need insurance, Collier Insurance is a solid option and I highly recommend this company.

I hardly write reviews but Janie is just hands down amazing. She really goes above and beyond…read moretrying to find the best insurer at the best price for you. She is very knowledgeable about the Florida insurance market and really takes the time to explain everything to you from which company will insure this kind of wiring, plumbing or roof to I know a guy that can help you fix that. I highly recommend her!

I have my cargo and GL with Jax City and if you want somebody who's prompt and that understands…read morewhat your looking for then this is the best place Brandy and Leah have been helping me for years and they're always quick to respond and me having a business there are always some new regulations and I know it would be hard if they were not to go above and beyond to help me They're always busy but seems like they can do so much at once I highly recommend them to everybody Brandy and Leah I can't thank you enough and I always tell you that

After particularly horrible insurance experience a friend recommended Leah to me and I absolutely…read morelove her and Brandy. They are patient with my lack of computer skills and are always responsive to my inquires. For example,as hurricane Irma headed towards us I asked Leah to send electronic home insurance information and even though I am sure they were swamped I had my response in 24 hrs. I have moved my auto to them as well and could not be happier. If you want great customer service this is the place for you.

I have had nothing but great experiences with Ricci Insurance Group in the six years I've been a…read moreclient. Most recently, Ashley Napolitano proactively worked to find us a lower premium on our homeowners insurance before we could even think to ask. Kudos to Ashley and the whole team at Ricci Insurance Group!

I've used Ricci insurance now for over 6 years. Started as auto, then in 2021 I became a real…read moreestate investor and brought them that business. They have moved beyond just great insurance team, to crucial part of my strategy and network. I couldn't give a higher recommendation for a team that: - knows their role as experts - is extremely responsive - really really cares about the relationship

Wellington and staff are very profession and friendly! I would definitely recommend them!read more

From the owner: FL-L098737 Our mission is to establish long-lasting relationships with State Farm customers by…read moreproviding outstanding customer service. Our goal is to inform, create, and cover customers with clarification on how to insure and reassure that their insurance and financial services needs are satisfied. We are here to help with your auto, home, and life insurance needs in Jacksonville and throughout Florida.

Found this place online. John and his team have been an amazing resource and take good care of me…read more I quickly moved my all my needs to John after such a good experience with finding good auto coverage. Each year when renewal comes around the team reaches out and provides a bunch of options for potential changes. Would highly recommend.

Under Investigation. Lacks competence, knowledge and thouroughness. Under reports details of…read morepremiums and cost me thousands of dollars. DO NOT USE​

Very happy with Jasmine and Ruth! I have been shopping for coverages for days because our current…read morehomeowners and auto policies jumped up for no reason, and after speaking to several companies, went with State Farm because of Jasmine and Ruth. They were not only nice, friendly and helpful, but competent and honest and got back to me quickly. They helped us with all the discounts we could get, including the bundles and multi-driver, good student, safe driver discounts, and I am excited to be with a reputable company. But more than just the State Farm name, these insurance agents made me feel reassured, welcomed and cared for. Something very rare these days! Thank you!!

Such a great agency & the staff are very knowledgeable. I've been very pleased with my experiences.read more

I would leave no stars if possible. More than just slow,…read morethey made no effort at all to reach out. In the two months of waiting, I have had to call them multiple times for info. At the end of two months, we were told they "lost the diary" so when I called, they said, oh, yours must have been one of the lost ones. NICE. Only to say it was denied because we didn't call them first. We had a water leak, walls damaged, floor damaged, of course I called a plumber first! Are you kidding me? Never once received a reply to our email or from the third party who fixed it. "We are not obligated to respond to them" was the answer. That is NOT customer service, that is ZERO Stars. Never once reached out for more info, NOTHING. Why are we paying them money to only Deny a simple water leak? Unacceptable.

Stillwater Homeowners Insurance sent us a cancellation letter after being their client for 9 years…read morewith NO claims. They went to our home unannounced and complained in the cancellation letter about not getting into the backyard. I guess they expected us to leave our backyard gate unlocked 24 x 7 so they (and anyone) can come in and take pictures whenever they want. When I contacted my agent, she said the cancellation letter is a way for Stillwater to tell us that they want pictures of our backyard. Why not say that in the letter or even better, let us know they're coming so we can leave the gate unlocked. When I sent them pictures of my backyard, Stillwater's underwriting needed more than 1 month to review it. I ended up cancelling my insurance with them because they're taking so long and at that point, I read so many bad reviews about them too.