Best of the best!, really enjoy doing business with Kim! We always deal with Karlie, súper sweet,…read moreknowledgeable and efficient.

So, I have had no issues with the insurance itself. Yet. I have been with State Farm for almost a…read moreyear for auto insurance, and they are cheaper than all the others. I have not filed a claim yet, so I can't speak to that. However, I have had nothing but issues with the Kim Lego agency, both personally and professionally. Personally, when I signed up for auto insurance, Raquel Gonzalez helped me. Raquel said she was going to "bundle my insurance" to save me money but did not explain it. I ended up with auto, renters, and life insurance that I did not need. I canceled the rest as soon as I realized what she had done and only kept the auto insurance I had requested. I was confused because a third party kept calling me to get my health info, and I did not know why. So, selling extra products is unethical, but I let it go. Professionally, I have had my 02-15 life, health, and annuity insurance license for almost a year, and I applied to the Kim Lego agency just to see how different agencies operated. Maybe I would find something I liked better than where I am at. Who knows? I had a screening interview with someone named Kristina Leonard ( who is not mentioned on the "team page" of the agency website). When I asked who she was and how she was affiliated with Kim Lego Agency, she sounded offended and replied that she was "Kim's executive assistant." She rudely asked me why I wanted to work there, how much I wanted to make annually, and if I could commit to a 9-5 schedule. That's it. I answered her questions, although when I told her, that salary depends on how the salary/commission structure works, but I would like to make as much as possible, she rudely snapped, "What? You can't give me a number of how much you want to make each year?" She was 6 minutes late for a 15-minute phone screen that lasted less than two minutes, and I was not allowed to ask any questions. The next day I received a generic email about how "we have chosen to go forward with other candidates." I am not sure why I was rejected when having my license already puts me ahead of a lot of candidates. I believe Kristina simply did not like me because I asked who she was and tried to ask questions about the position during her phone screen. She was rude, short, and not pleasant at all. After reading some of these reviews, I see that no one else seems to have met Kim Lego. Is she even real? The bottom line is to go with State Farm but pick a different agency.

Cam was recommended by a friend. It's refreshing to have an insurance agent that looks out for you,…read morethat you can build a relationship with, and call and ask questions. Cam and his office staff are very friendly and helpful, and Cam is obviously very knowledgeable about the insurance business and gave great recommendations.

If you need an insurance agent that cares and KNOWS the insurance business inside and out, as well…read moreas relative legislation, Cam is the one to go to! He is so genuine and ready to help, even with questions for friends living in other states that need to make changes because of a death in the family! Thank you, Cam, for all your great advice and taking the time to educate your customers!

Great agency, always helpful when you need anything. Highly recommend this company!…read more Glad I chose them, they are the best!

I've been a Customer for 12 years, including home and all vehicles. Roof damage claim was handled…read moresufficiently but there seems to be a lack of communication with this agent. I sold one of our vehicles and when I reported it was sold and sent the proof of sale, I was told that we didn't have insurance on the car so I proved from our policy we did. The next day, someone called and told my wife we had never had insurance on the vehicle, though we had proof of payment. I emailed Mr. Bogani and he replied promptly telling me that the policy for that vehicle had been cancelled per our request after we sold it. I thought, "mystery solved" Two days later, we received another call telling us we never had a policy on the car because we hadn't paid our bill. I sent proof of the policy and proof that the premiums had been paid to Mr. Bogani and never received a reply. I resent the same email 3 days, no reply. That was 3 months ago and we've never received a reply. Communication is important!

A Newton and Young Insurance was recommended to me by the owners of the Roadhouse to insure my food…read moretrailer and truck. They were very helpful and always followed through with phone calls and emails with quotes and information. They always went above and beyond!! Competitive prices but the service is the reason I'll always use them for any future Insurance needs. Good people!!

After experiencing major headaches regarding home owners insurance over the past 2 decades, I'm so…read moregrateful our bank recommended Brightway Insurance. Everyone here has been so helpful. I live in Riverside in an 87 year old home, but they knew what to do and who to call. They handled the whole process with ease and I never had to grab an ibuprofen. They return calls promptly and professionally and never gave me a problem working with the actual insurance agency, mortgage company, or my bank. I highly recommend them.

Beware of Agents who quote thousands of dollars in savings but give you much less coverage than you…read morerequested. Also, avoid communicating via email because they do not respond timely if it's not to their benefit. They also bind policies without signatures for final approval.

1st off, This business its NOT legally part of Vystar Credit Union , only ;Affiliated' with. 2nd…read moreThey called me to offer a Lower rate of home insurance. I Gave them a ton of info and switched to them cancelling my old insurance. for some reason "Brightway" was now handling this as the agents. 2 months later they sent me a check back (which makes me wonder how much they withdrew), and a letter stating that they had CANCELED my insurance because hey didnt like the name of my electric panel, (Which has Square D breakers). Now Vystar is writting me letters wanting proof of insurance. THANKS FOR NOTHING! Now I have to redo my home insurance, Make Calls during work and a Big Hassle! Then , after this nightmare service,.. Brightway called me and tried to keep me online while they look for another insurance company. HORRIBLE EXPERIENCE!!

I want to share the positive experience I had with Michelle Larsen, VyStar. She responded to my…read moreemails and calls right away and worked professionally and quickly to find the best fit for me for home owners insurance and auto insurance. She is friendly, knowledgeable, and truly wants to find the best deal for your needs. I would definitely recommend Michelle Larsen to anyone needing insurance needs through VyStar.

I was moving out of my home and having renters move in, so I needed a new insurance policy…read more Unhappy with my current agent, Brightway was recommended to me, and I am so pleased with the results. I was going on a 3-week overseas vacation, so I was in a time crunch. Within a couple of hours (on my last day in the states), Joe had a quote for me with significant savings. After a quick phone call at the airport I could rest easy knowing that I chose the right agent. I came back, met with him, and in one hour I had my home insured for renters. Joe took the time to do everything right, and met my every need. I wish I had went with Brightway earlier - I can't recommend them enough.

I've been interacting with Justin Thompson at this agency for years on behalf of my mother for her…read morehome insurance policy and have been so happy I recently contacted Justin for a policy for my own first home purchase. He got back to me same day with all the info I requested as well as provided my lender the info they needed same day. I will continue to recommend this brightway agent to my friends and colleagues. Thank you Justin for exceeding my expectations again!

My family has used him for almost everything for two decades. He truly cares about his customers…read moreand provides wonderful service. Highly recommend!

I had been a customer of this business for over 30 years. That relationship ultimately ended due to…read morea failure to ensure that my insurance premium was paid. The issue arose when the insurance company was changed and proper follow-up was not completed. I contacted the office more than 30 days ago to have the matter corrected. At that time, I was told that they had contacted the mortgage company and provided the required insurance information. However, approximately one month later, I received another letter from the mortgage company stating that there was no insurance coverage on the property. I contacted the office again and requested that, since they indicated they would be emailing the mortgage company, I be copied on the correspondence. When I received the email, it was sent only to me and not to the mortgage company. Additionally, it contained incorrect information: it referenced the wrong insurance policy and the wrong property. The information was being sent to the incorrect insurance company. Specifically, the house that does not have a mortgage was listed with policy information intended for the house that does have a mortgage. At that point, I simply wanted the issue to be properly handled and resolved by their office. However, in their response dated 12/15/2025, they did not state that they would take responsibility for resolving the matter. As a result, I no longer had confidence that the issue would be addressed correctly or at all. Due to these repeated errors, lack of follow-up, and loss of trust, the matter remained unresolved and ultimately led to the termination of a long-standing business relationship.