Quotes 2600 for a Home insurance, then few weeks later received an invoice for 1100 additional with…read moreno explanation. They doesn't respond emails, phone calls. Very bad experience !!

My agent, Nathan Flom, helped me easily transition from an insurance company I have been with for…read more25 years, saving me significantly on my annual premiums. I came to Geico because adding my 16-year-old son was going to add almost $3,000 per year with my previous company. Now I'm saving money and once I add him, I'll barely pay more than what I was paying. Plus I switched my homeowners policy for another 50% savings there with an additional discount for bundling. Let me just say that any money you have in a subscriber's savings account is nothing compared to the savings I now have. Much better deal to be with Geico.

Don't use this Agent period! Brenda's customer service was straight up garbage! She doesn't answer…read moreemails or return any calls. My insurance is about to expire and wanted to make some changes and after contacting her through multiple emails and phone calls nothing were returned. I was so worried that I end up seeing another agent Jeffrey Bernard and was helped out right away, thanks to Kelly one of Bernard associate. Fair warning! if you wanted headache, frustrations and anxiety call or email Brenda!

On June 26, 2019 I sent an email to Melena Toney to cancel my auto pay for my car insurance that…read morewas due June 28, 2019. I called her that same day & informed her Progressive Insurance is giving me a better rate. She said she already canceled my auto pay. Today Allstate withdrew $456.11 on my bank account. I called Melena & she said she would email me a letter for my bank which she did. The amount on the letter was $454.61 to be refunded on my account in 24 hours. I emailed her back & ask her to change the amount to $456.11. I also ask her to email me a letter for the bank & the merchants to contact her for any non-sufficient funds that will be charge against my account in the event some outstanding checks are returned. I emailed her 4 times & she did not respond. I called Melena & she said she is busy & would not say when she can get around it. I called Allstate customer service & spoke to Chantal. She called Melena & told her the reason policy was not cancelled is because she put it on suspend & the letter for the bank & the merchants will be emailed before close of business today. Why would she suspend my policy which she never discuss with me by phone or email. I already emailed her to cancel my auto pay & called her the same day that I switched to Progressive ? I did not received an email letter for the bank & the merchants per my request.

I have my cargo and GL with Jax City and if you want somebody who's prompt and that understands…read morewhat your looking for then this is the best place Brandy and Leah have been helping me for years and they're always quick to respond and me having a business there are always some new regulations and I know it would be hard if they were not to go above and beyond to help me They're always busy but seems like they can do so much at once I highly recommend them to everybody Brandy and Leah I can't thank you enough and I always tell you that

After particularly horrible insurance experience a friend recommended Leah to me and I absolutely…read morelove her and Brandy. They are patient with my lack of computer skills and are always responsive to my inquires. For example,as hurricane Irma headed towards us I asked Leah to send electronic home insurance information and even though I am sure they were swamped I had my response in 24 hrs. I have moved my auto to them as well and could not be happier. If you want great customer service this is the place for you.

Very bad professionalism and horrible customer service. A year after I've even been there customer…read moreI'm still getting emails from there sales team. Not only are they unsolicited emails, they are passive aggressive in tone with the intent to create agitation. Feel more like I'm arguing on a message board than talking to a representative trying to assist me. Not sure how they think that will get my business back, but as you can see, it's prompted me to give them a bad review instead.

Great customer service. So willing and capable of giving viable solutions for all problems we have…read moreencountered.

The whole experience went well. Jo was wonderful. Thank you Short simple and straightforwardread more

The place has the best agents. They give you all the details and make sure you are covered during…read morea transitional period. They treat you like family and no question is idiotic. Jo G calmed down a situation and got it all straightened out from a fubar situation from the previous agent. Directions go I. The complex and take an immediate left and they are at the end.

Location: fernandina beach…read more Definitely NOT my grandparents & parents great company "make sure you get AAA", I heard praise for all my life growing up... Accidentally locked keys in vehicle at 12am at a function, 34 miles from my residence. Called AAA to get vehicle unlocked. Because of the "Vehicle lookout service up to $100" 24/7 benefit I paid for. Spent 6 hrs waiting, about every 15/20 min I called customer service, was told "on the way" "wouldn't be long" and then notified by text not long after... "service cancelled". Never ending process of repeatedly calling, waiting and being cancelled. AAA service representative, Quote: "Maybe after 6am we can provide service because there would be more service techs on the road". Did I pay a AAA membership with 24/7 roadside assistant? Did I accidentally check the box, "Customer has to wait to break down in a time window to get service roadside assistant". I must've checked the box "Lockout service only during daylight hours" not "24/7 lockout service" must be my mistake Tried to have them provide a Lyft, Uber and was told they weren't paying for that. Because by this time fares were $300. Note: At 12am a ride share was $50 but at 5am ride shares were $300. Again I must've opted OUT of the "complimentary rental car provided up to 100 miles" absentmindedly Was told being it was 34 miles from my home they didn't provide anything: hotel, ride share. "Have to be at least 100miles from my resident." I must've misunderstood? So I have to break down or need assistance at least 100 miles from home/destination. Do I need to push my car to the 100th mile mark? That must've been in the fine print somewhere I missed. Did I not pay fees for 24/7 roadside assistance including "flat tire service" "battery jumpstart and replacement" "vehicle lockout service" and not get the help you pay for? All the while a service member stating you were having someone come to you and wouldn't be long. Finally gave up and got an uber at 6am for $50 What a joke AAA is.... A company praised by an older generation, that now is a complete scam and waste of money in today's times

Your dispatch employee sent out a driver to tow my truck. She called 2 hours in advance to confirm…read moremy appointment but didn't mention that it was $x amount per mile unless I waited 12 hours for my "membership upgrade to kick in". I have a screen shot on my phone from when I booked the service on the app that my plus membership would tow me up to 100 miles for this appointment. Dispatch told me "I don't know why they would send that" well "they" is the company so I'm unsure why you can't honor what they state. I was trying to be towed 10 miles, nothing crazy. What a joke most employees are these days. She had the nerve to say "well that's my bad for not communicating the price but usually people know what their membership covers". Well what do ya know, when I made an appointment last week and even tonight at midnight when my upgrade kicks in, BOTH of those dispatch employees were knowledgeable and communicative when telling me it would cost money and how much. This time at midnight when dispatched called, they also thought I had a classic membership but after actually looking into it, I was able to get a "free tow" from PAYING for my plus membership. He had no problem going to look into it and correcting trying to charge me. When my company offers something and a customer of years can prove to me what they're saying is true, I honor what they were led to believe. Thanks for nothing,"Cassa" Shout out to the night crew.

Neal Bacon from this office always provides great customer service for all of our insurance needs…read more He is very personable and helful no matter what the situation happens to be. Thanks Neal and Sam!

We needed Renter's insurance as we are moving to the Jacksonville area, the Sam Maimone Agency was…read morehighly rated and is SO WELL DESERVING of a 5-Star rating! Not only is the staff, and Brittany, knowledgeable, they are caring and friendly as well. If you're looking for an Agency that actually cares about their customers, CALL THIS AGENCY!

Wellington and staff are very profession and friendly! I would definitely recommend them!read more

From the owner: FL-L098737 Our mission is to establish long-lasting relationships with State Farm customers by…read moreproviding outstanding customer service. Our goal is to inform, create, and cover customers with clarification on how to insure and reassure that their insurance and financial services needs are satisfied. We are here to help with your auto, home, and life insurance needs in Jacksonville and throughout Florida.