I have had nothing but great experiences with Ricci Insurance Group in the six years I've been a…read moreclient. Most recently, Ashley Napolitano proactively worked to find us a lower premium on our homeowners insurance before we could even think to ask. Kudos to Ashley and the whole team at Ricci Insurance Group!

I've used Ricci insurance now for over 6 years. Started as auto, then in 2021 I became a real…read moreestate investor and brought them that business. They have moved beyond just great insurance team, to crucial part of my strategy and network. I couldn't give a higher recommendation for a team that: - knows their role as experts - is extremely responsive - really really cares about the relationship

The whole experience went well. Jo was wonderful. Thank you Short simple and straightforwardread more

The place has the best agents. They give you all the details and make sure you are covered during…read morea transitional period. They treat you like family and no question is idiotic. Jo G calmed down a situation and got it all straightened out from a fubar situation from the previous agent. Directions go I. The complex and take an immediate left and they are at the end.

I have my cargo and GL with Jax City and if you want somebody who's prompt and that understands…read morewhat your looking for then this is the best place Brandy and Leah have been helping me for years and they're always quick to respond and me having a business there are always some new regulations and I know it would be hard if they were not to go above and beyond to help me They're always busy but seems like they can do so much at once I highly recommend them to everybody Brandy and Leah I can't thank you enough and I always tell you that

After particularly horrible insurance experience a friend recommended Leah to me and I absolutely…read morelove her and Brandy. They are patient with my lack of computer skills and are always responsive to my inquires. For example,as hurricane Irma headed towards us I asked Leah to send electronic home insurance information and even though I am sure they were swamped I had my response in 24 hrs. I have moved my auto to them as well and could not be happier. If you want great customer service this is the place for you.

Location: fernandina beach…read more Definitely NOT my grandparents & parents great company "make sure you get AAA", I heard praise for all my life growing up... Accidentally locked keys in vehicle at 12am at a function, 34 miles from my residence. Called AAA to get vehicle unlocked. Because of the "Vehicle lookout service up to $100" 24/7 benefit I paid for. Spent 6 hrs waiting, about every 15/20 min I called customer service, was told "on the way" "wouldn't be long" and then notified by text not long after... "service cancelled". Never ending process of repeatedly calling, waiting and being cancelled. AAA service representative, Quote: "Maybe after 6am we can provide service because there would be more service techs on the road". Did I pay a AAA membership with 24/7 roadside assistant? Did I accidentally check the box, "Customer has to wait to break down in a time window to get service roadside assistant". I must've checked the box "Lockout service only during daylight hours" not "24/7 lockout service" must be my mistake Tried to have them provide a Lyft, Uber and was told they weren't paying for that. Because by this time fares were $300. Note: At 12am a ride share was $50 but at 5am ride shares were $300. Again I must've opted OUT of the "complimentary rental car provided up to 100 miles" absentmindedly Was told being it was 34 miles from my home they didn't provide anything: hotel, ride share. "Have to be at least 100miles from my resident." I must've misunderstood? So I have to break down or need assistance at least 100 miles from home/destination. Do I need to push my car to the 100th mile mark? That must've been in the fine print somewhere I missed. Did I not pay fees for 24/7 roadside assistance including "flat tire service" "battery jumpstart and replacement" "vehicle lockout service" and not get the help you pay for? All the while a service member stating you were having someone come to you and wouldn't be long. Finally gave up and got an uber at 6am for $50 What a joke AAA is.... A company praised by an older generation, that now is a complete scam and waste of money in today's times

Your dispatch employee sent out a driver to tow my truck. She called 2 hours in advance to confirm…read moremy appointment but didn't mention that it was $x amount per mile unless I waited 12 hours for my "membership upgrade to kick in". I have a screen shot on my phone from when I booked the service on the app that my plus membership would tow me up to 100 miles for this appointment. Dispatch told me "I don't know why they would send that" well "they" is the company so I'm unsure why you can't honor what they state. I was trying to be towed 10 miles, nothing crazy. What a joke most employees are these days. She had the nerve to say "well that's my bad for not communicating the price but usually people know what their membership covers". Well what do ya know, when I made an appointment last week and even tonight at midnight when my upgrade kicks in, BOTH of those dispatch employees were knowledgeable and communicative when telling me it would cost money and how much. This time at midnight when dispatched called, they also thought I had a classic membership but after actually looking into it, I was able to get a "free tow" from PAYING for my plus membership. He had no problem going to look into it and correcting trying to charge me. When my company offers something and a customer of years can prove to me what they're saying is true, I honor what they were led to believe. Thanks for nothing,"Cassa" Shout out to the night crew.

Been with Stephanie Ando since the late 90s. She and the office team have never let us down and…read morehave always provided us with great service and amazing rate packages. They are the bench mark by which I gauge all other insurance agents. I can't say enough good things and there aren't enough positive personal adjectives that truly describes their level of professionalism, customer care, and commitment to our slice of the Jacksonville community. If it sounds like I'm laying it on thick, I'm not sorry for telling the truth of our experience. HIGHLY RECOMMEND. (Special acknowledgement to Natalia Zunno; She has the patience of a saint, and went well above and beyond to help me fix a short fused crisis.)

BUYER BEWARE - This office tried to bill me for $250 AFTER the end of my policy for NOT RENEWING my…read morepolicy with them. NO MA'AM. I paid for 6 months in full and when their renewal notice came and was $500 more than the previous 6 months - I went back to my previous carrier. ALLSTATE says my insurance continued and I'm responsible for it. Sorry - it should have cancled on the 6 month end of policy how normal insurance works. I ELECTED to go elsewhere and as a grown adult - I don;'t owe you anything. DO NOT USE THIS ALLSTATE OFFICE. The office help ws EXTREMELY RUDE and talked over me the entire time.

Main Street America cancelled my auto policy without warning after my car was totaled due to…read moreflooding. This caused a lapse in coverage for several weeks that I was unware of which skyrocketed my auto insurance rates and made it very difficult to get re-insured with a different company. Main Street did not notify me that my policy was canceled - electronically, over the phone, by mail, nothing. I don't understand how this is legal. They also dragged their feet with the settlement payout to the leasing company, causing me to have to pay the next monthly lease installment for a totaled car that I no longer owned. They took multiple days to get an adjuster out to survey the damage to my car while it sat waterlogged. Very poor communication with me having to act as the middle man between insurance and the leasing company. Avoid this insurance company at all costs.

First thing I noticed was the only review they had was a fake EMPLOYEE(which is against YELP rules)…read morereview, giving them a 5 star review. This is not what YELP is for, they have review sites for employees to try and kiss up to the company! One of their insured smashed into the rear end of a Jeep, and then came across into oncoming traffic right in front of me. I tried to avoid her, but she ended up tagging my trailer. She's 81 years old, and admitted fault, and said "I became distracted" which i'm told is code for being on the phone. Anyways I'm not hurt, and simply want my trailer! Their "Hitman" calls me a day later, and wants to interview me. It seemed like all he wanted was to try and find any excuse to let his insured off and he failed. When I inquired as to getting a rental trailer till they resolve this(It's my entire livelyhood), he says "I'm not even sure there are places that rent trailers" So if you have half a brain, you realize, like i did, I'm dealing with a Pathological liar. Unless he truly wants to claim he's never heard of Uhaul. So I'm here to warn people. I know around $1200 isn't a lot to some people, but to me it's the difference between life and death! and If they're jerking me around for this pittance, imagine what they'll do to you with your $10,000-$50,000-$100,000 claim! I have tried to call this sub human back 50 times in 2 weeks, he's never there! I'm going to be forced to take that lady to small claims. Which I'll easily win. But she, their insured, will have to go through all that drama. Do you want to think you're insured, but suddenly get sued, because these guys aren't answering phones and are out partying on your payments? By all means give them your money, or throw it out the window, same result. BTW they apparently feel comfortable lying. But then send you a letter strongly threatening YOU not to lie. You know where you can shove that Adrian? The BBB has nothing but negative reviews(7) please go read them. Another site called expert insurance reviews has pages of complaint, non paying, can't get a hold of them. Sadly from reading all this I'm coming to the realization they just won't pay me anytime soon. Some of these complaints are saying months and months, and a lot of them say they had to sue the insured with them.

They are horrible at customer service. Kept raising my…read morestuff. I called my old agent in Washington. She gave me another agent here. But after the horrible service I went back to Allstate. They have gave me better coverage and it's cheaper. Also when I call I talk to someone right then. Instead of never even getting a call back. Waiting for days or weeks. When I called corporate to file a complaint against Mr Wiggins. The gentleman on the phone new his id number by heart. Says they get complaints regularly every month. About the same things. Steer clear of old Vonnie Wiggins!!!

Vonnie Williams, State Farm raised my premiums twice in a 6 month period. I never had an accident…read more I filed one claim for a windshield replacement. His excuses are: "STATE FARM RAISED PREMIUMS STATE-WIDE (3 months after I signed up) - 2 people I know that have State Farm did not have their premiums go up. I get a letter that he's raising premiums again for my windshield replacement. This is mandatory in Florida and is not considered a no fault claim. There is a Florida statute regarding this. I haved NEVER had someone do this before with auto insurance. He is lining his pocket on the backs of those who can barely afford to survive. Report him to The Attorney General, Insurance Commissioner as well as The State of Florida. Maybe then, someone will finally do something about this GREED.

Neal Bacon from this office always provides great customer service for all of our insurance needs…read more He is very personable and helful no matter what the situation happens to be. Thanks Neal and Sam!

We needed Renter's insurance as we are moving to the Jacksonville area, the Sam Maimone Agency was…read morehighly rated and is SO WELL DESERVING of a 5-Star rating! Not only is the staff, and Brittany, knowledgeable, they are caring and friendly as well. If you're looking for an Agency that actually cares about their customers, CALL THIS AGENCY!