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    Collier Insurance

    5.0 (3 reviews)
    Closed 9:30 am - 5:00 pm

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    2 years ago

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    Stillwater Insurance Group - This is part of the living room that is warped. It definitely wasn't like this when we moved in. Also note the baseboard gaps.

    Stillwater Insurance Group

    (63 reviews)

    Southside

    Just wanting to leave a realistic review. They handled our flood claim, though it was a little…read morechoppy (a lot due to the pandemic). It wasn't the largest of claims, but we found out today that they dropped us. They paid our claim, and our repairs are finished. And finally we have our home back in order. We're now shopping for a new carrier and expect that our premium will go up based on our claim history, which is okay. I understand they are in the business of risk. Actually not too upset, a little thankful that we get to go somewhere else because I'm not sure how Stillwater would have handled a major loss. What's interesting is if they raised our premium, we would likely have been okay with it. So if you're looking to never make a claim, then Stillwater may be the carrier for you.

    I would leave no stars if possible. More than just slow,…read morethey made no effort at all to reach out. In the two months of waiting, I have had to call them multiple times for info. At the end of two months, we were told they "lost the diary" so when I called, they said, oh, yours must have been one of the lost ones. NICE. Only to say it was denied because we didn't call them first. We had a water leak, walls damaged, floor damaged, of course I called a plumber first! Are you kidding me? Never once received a reply to our email or from the third party who fixed it. "We are not obligated to respond to them" was the answer. That is NOT customer service, that is ZERO Stars. Never once reached out for more info, NOTHING. Why are we paying them money to only Deny a simple water leak? Unacceptable.

    Collier Insurance - autoinsurance - Updated May 2026

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