Review specifically for East Hampton, MA and Haverhill, MA 7-11 locations but has tainted my views…read moreof 7-11 as a company. Horrible service for a supposed convenience store. If I could give ZERO stars I would because of the horrible attitude the clerk had. It was 2:30 am and I arrived in the East Hampton area 90 min early for a delivery apt at the USPS facility. Everything in the area was closed except 7-11 so I took my truck over to use the restroom and grab a coffee. Now this is a full service fuel/c-store location but when I walked in and asked where the restroom was the clerk, an older guy, snapped at me "we don't have one" I asked if he was serious and myself and another customer who walked in before me looked at each other and in unison said "are you kidding me?" the only place in town that's open and he denies a truck driver the use of his restroom, unbelievable.. I have to add it must be a 7-11 thing because a couple of nights later I stopped at the Haverhill, MA 7-11 around the same time and again was told they don't have a restroom. Damn shame they want your business but deny a truck driver the use of a restroom. I won't ever stop at a 7-11 again I'd actually drive 20 miles out of the way to go anywhere else because of these two experiences. Screw 7-11

After 10 years of buying gas outside here, I finally had to go in and deal with the bald older…read moreemployee with glasses (CC broken at pump). WORST harassment I've ever experienced in my 50 years on earth. After correcting me multiple times that I wasn't identifying my car correctly to him, he then launched into a tirade of sarcasm, insults and abuse. I felt lucky to get out of there alive. Very scary and upsetting experience. WILL NEVER PATRONIZE THIS BUSINESS AGAIN.

Sunday night--9pm. Manger check your camera. The employee working 8.15.21 left the store entirely…read moreunlocked and unmonitored. Likely getting stoned or worse. I come in for gas, pay at pump. The place is open. I use my charge card. The pump delivers a please wait message. After waiting 5 minutes I go in the store. No employee anywhere. The managers office was unlocked. No employee at the register. Store room open. I yell (check your camera), no employee, another 5 minutes. No employee. Anything and everything was fair game--sodas, sandwiches, tools, the register, dunkin donuts, you name it. A stoned employee (male) comes out--looked very high maybe opiods. Very red faced, strange expression, glazed eyes and hits something on the register to permit the payment (which should have been auto at the pump anyway) at least ten minutes earlier. This same employee -working weekends, has looked messed up before. Once a friend came in and the same employee (all red faced and weird, made strange comments about my friend's glasses--real nice eh--commenting on customer's appearances). If you want people to come in and shoplift or worse simply figure out when this guy works and it's a shop lifter's paradise. If you expect rolling off the highway people to get gas and go and have good reviews forget it. As a manager, figure out who worked this shift and dismiss the man. I'd check your cash register for his shifts and make sure it's not been light on the cash.

This morning I stopped in at this Shell station to fuel up, get a snack as well as grab some…read moreDunkin' Donuts before work. The pumps themselves were pretty good and when I walked into the convenience store I was greeted by the cashier. The issue with this particular Shell location was that the store was tiny, and on top of that they house a Dunkin'. This made it almost impossible to move around. The other minor issue was that trying to get in and out of the parking lot was a nightmare. The traffic was terrible and this station is located at a strange intersection. Besides these minor issues, not a bad place to stop when you need to fuel or grab a quick snack.

If you like good customer service, look further. This place is a poorly run dump. I went to have my…read morecar inspected. First, the building is a mess, and the entrance is not very clear. I went in and was told to park in front of the last garage, where a guy would meet me. After waiting several minutes, a guy came out and told me to move my car, so I moved it to a parking spot, if you can call it that, since there was about 30 square feet of puddle. The guy hovered right next to my door as I got out, and then he got in without saying anything. I asked, "How long will it take?" and heard the response, "Five! Thirty-five!" I said, "So, five minutes, or 35 minutes?" And he said, "Five minutes!" So I said, "Okay, I'll be back in a bit then, going to go across the street." What happened next was like a scene out of a bad movie. The guy just kept shouting "35!" at me, like half a dozen times, while I said, "Yeah, I know, it's $35." "35!" "I will pay you when I get back." "35!" "Do you mean you want the money now? I don't have any cash. I have a card. I can just pay you in a few minutes when you're done." "35!" "I have never been asked to pay upfront for a car inspection before, is that what you're asking?" "35!" "I don't have cash on me." Finally, a full sentence. "You said you had a card, just give it to me now." I am not about to give my card to this guy, who looks and acts like he's drunk and clearly isn't carrying a card reader. I'm starting to wonder if he even really works there. So I say, "Look, I have never been asked to pay upfront for a car inspection before. I can pay you when I get back in a few minutes, because it's not like I am going to go anywhere: you do have my car. Or I can just take my business someplace else." Instead of responding, he just gets out of my car and walks away. So I go back in the front and ask if this is how they run their business, and the guy at the desk says, "Well I told you you needed $35." (No, he didn't.) I told him that the other guy had poor communication skills, and explained that I don't care if I have to pay upfront when it is clearly communicated in a way reflective of good customer service, and not just shouted at me repetitively in a way that isn't clear. At this point, the other guy comes out and starts shouting at me again, saying he usually says "35" three times, but this time said it five time, implying that I must be an idiot for not understanding what his neanderthal-like method of single word communication meant. I let them know that they needed to improve their communication skills and customer service and that I would be taking my business someplace else, and I left.

One of the most unprofessional places I have ever been. I drove in to get some gas and the female…read moreattendant berated me for wasting her time for such a small amount of money. This is not the first time her, or another attendant has been rude to me. It will be the last though. My wife has also been given poor service from this trash heap. No rating is low enough for this place. Since I have to though....

Extremely helpful counter staff. Trying to navigate the Cumberland Farms app was failing me, and…read moreDave went above and beyond to help me out.

I am a huge fan of cumberland's farm. It is a rare gem in the fact that you can go to almost any…read morelocation and receive consistently good customer service and low prices. They always have the lowest price gasoline and best of all are their fountain drinks. it is a person vice of mine; I must spend 25 dollars a month on buying those 32 ounce drinks. Overall great chain and I wish more gas stations would follow their example.

Good location? Check. Great gas price? Check…read more Lots of snack offerings? Check. Clean bathrooms? Check. I stop here frequently...upwards of 5x per week. This is a great gas station. Download the app for additional savings of 10 cents per gallon...and another 2 cents per gallon in a little account for you to get free stuff. I'm a Pride guy. Very satisfied doing business with this company.

Not sure what is going on with this store but they are hiring anybody they can for this location. I…read morehad to shop here late the other night, went up to the counter and thought the clerk was talking to me (nope) he was on his Bluetooth while working. Been in other nights clerk has had his dog in his arm while working as well as seedy friends and customers. Sad, once nice store now gone down hill.

While driving down Rt. 9 in Hadley we needed to fuel up, so we decided to stop at this gas station…read morefor multiple reasons. The first is that the station has great prices and I generally trust the Phillips 66 brand. The second is that it is conveniently located and easy to enter and exit. The third is the fact that it has a decent convenience store. Finally, this station has a Dunkin' Donuts and we know how much I love Dunks. Overall, this is a great station and it beats others in the area.

Always clean, the prices are great with my membership discount. The car wash is fun to use.read more