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    7-Eleven

    1.8 (4 reviews)
    Open Open 24 hours

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    Cottage Street Motors

    Cottage Street Motors

    3.2
    (5 reviews)
    0.2 mi

    If you like good customer service, look further. This place is a poorly run dump. I went to have my…read morecar inspected. First, the building is a mess, and the entrance is not very clear. I went in and was told to park in front of the last garage, where a guy would meet me. After waiting several minutes, a guy came out and told me to move my car, so I moved it to a parking spot, if you can call it that, since there was about 30 square feet of puddle. The guy hovered right next to my door as I got out, and then he got in without saying anything. I asked, "How long will it take?" and heard the response, "Five! Thirty-five!" I said, "So, five minutes, or 35 minutes?" And he said, "Five minutes!" So I said, "Okay, I'll be back in a bit then, going to go across the street." What happened next was like a scene out of a bad movie. The guy just kept shouting "35!" at me, like half a dozen times, while I said, "Yeah, I know, it's $35." "35!" "I will pay you when I get back." "35!" "Do you mean you want the money now? I don't have any cash. I have a card. I can just pay you in a few minutes when you're done." "35!" "I have never been asked to pay upfront for a car inspection before, is that what you're asking?" "35!" "I don't have cash on me." Finally, a full sentence. "You said you had a card, just give it to me now." I am not about to give my card to this guy, who looks and acts like he's drunk and clearly isn't carrying a card reader. I'm starting to wonder if he even really works there. So I say, "Look, I have never been asked to pay upfront for a car inspection before. I can pay you when I get back in a few minutes, because it's not like I am going to go anywhere: you do have my car. Or I can just take my business someplace else." Instead of responding, he just gets out of my car and walks away. So I go back in the front and ask if this is how they run their business, and the guy at the desk says, "Well I told you you needed $35." (No, he didn't.) I told him that the other guy had poor communication skills, and explained that I don't care if I have to pay upfront when it is clearly communicated in a way reflective of good customer service, and not just shouted at me repetitively in a way that isn't clear. At this point, the other guy comes out and starts shouting at me again, saying he usually says "35" three times, but this time said it five time, implying that I must be an idiot for not understanding what his neanderthal-like method of single word communication meant. I let them know that they needed to improve their communication skills and customer service and that I would be taking my business someplace else, and I left.

    One of the most unprofessional places I have ever been. I drove in to get some gas and the female…read moreattendant berated me for wasting her time for such a small amount of money. This is not the first time her, or another attendant has been rude to me. It will be the last though. My wife has also been given poor service from this trash heap. No rating is low enough for this place. Since I have to though....

    7-Eleven - convenience - Updated June 2026

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