Rudest older lady working ever .m, unfortunately didn't catch her name . Don't even know why she…read moreworks in a customer service position because she's absolutely miserable . Came in with my boyfriend around 10:00 pm on July 28th. Rude , rude, rude. Do better. Hire employees that don't take out their hatred of their own life on customers . What an unpleasant experience

From the owner: Cumberland Farms is the largest of EG America's convenience and retail brands with more than 575…read morestore locations across Connecticut, Florida, Massachusetts, Maine, New York, New Hampshire, Rhode Island, and Vermont.

If you like good customer service, look further. This place is a poorly run dump. I went to have my…read morecar inspected. First, the building is a mess, and the entrance is not very clear. I went in and was told to park in front of the last garage, where a guy would meet me. After waiting several minutes, a guy came out and told me to move my car, so I moved it to a parking spot, if you can call it that, since there was about 30 square feet of puddle. The guy hovered right next to my door as I got out, and then he got in without saying anything. I asked, "How long will it take?" and heard the response, "Five! Thirty-five!" I said, "So, five minutes, or 35 minutes?" And he said, "Five minutes!" So I said, "Okay, I'll be back in a bit then, going to go across the street." What happened next was like a scene out of a bad movie. The guy just kept shouting "35!" at me, like half a dozen times, while I said, "Yeah, I know, it's $35." "35!" "I will pay you when I get back." "35!" "Do you mean you want the money now? I don't have any cash. I have a card. I can just pay you in a few minutes when you're done." "35!" "I have never been asked to pay upfront for a car inspection before, is that what you're asking?" "35!" "I don't have cash on me." Finally, a full sentence. "You said you had a card, just give it to me now." I am not about to give my card to this guy, who looks and acts like he's drunk and clearly isn't carrying a card reader. I'm starting to wonder if he even really works there. So I say, "Look, I have never been asked to pay upfront for a car inspection before. I can pay you when I get back in a few minutes, because it's not like I am going to go anywhere: you do have my car. Or I can just take my business someplace else." Instead of responding, he just gets out of my car and walks away. So I go back in the front and ask if this is how they run their business, and the guy at the desk says, "Well I told you you needed $35." (No, he didn't.) I told him that the other guy had poor communication skills, and explained that I don't care if I have to pay upfront when it is clearly communicated in a way reflective of good customer service, and not just shouted at me repetitively in a way that isn't clear. At this point, the other guy comes out and starts shouting at me again, saying he usually says "35" three times, but this time said it five time, implying that I must be an idiot for not understanding what his neanderthal-like method of single word communication meant. I let them know that they needed to improve their communication skills and customer service and that I would be taking my business someplace else, and I left.

One of the most unprofessional places I have ever been. I drove in to get some gas and the female…read moreattendant berated me for wasting her time for such a small amount of money. This is not the first time her, or another attendant has been rude to me. It will be the last though. My wife has also been given poor service from this trash heap. No rating is low enough for this place. Since I have to though....

Sunday night--9pm. Manger check your camera. The employee working 8.15.21 left the store entirely…read moreunlocked and unmonitored. Likely getting stoned or worse. I come in for gas, pay at pump. The place is open. I use my charge card. The pump delivers a please wait message. After waiting 5 minutes I go in the store. No employee anywhere. The managers office was unlocked. No employee at the register. Store room open. I yell (check your camera), no employee, another 5 minutes. No employee. Anything and everything was fair game--sodas, sandwiches, tools, the register, dunkin donuts, you name it. A stoned employee (male) comes out--looked very high maybe opiods. Very red faced, strange expression, glazed eyes and hits something on the register to permit the payment (which should have been auto at the pump anyway) at least ten minutes earlier. This same employee -working weekends, has looked messed up before. Once a friend came in and the same employee (all red faced and weird, made strange comments about my friend's glasses--real nice eh--commenting on customer's appearances). If you want people to come in and shoplift or worse simply figure out when this guy works and it's a shop lifter's paradise. If you expect rolling off the highway people to get gas and go and have good reviews forget it. As a manager, figure out who worked this shift and dismiss the man. I'd check your cash register for his shifts and make sure it's not been light on the cash.

This morning I stopped in at this Shell station to fuel up, get a snack as well as grab some…read moreDunkin' Donuts before work. The pumps themselves were pretty good and when I walked into the convenience store I was greeted by the cashier. The issue with this particular Shell location was that the store was tiny, and on top of that they house a Dunkin'. This made it almost impossible to move around. The other minor issue was that trying to get in and out of the parking lot was a nightmare. The traffic was terrible and this station is located at a strange intersection. Besides these minor issues, not a bad place to stop when you need to fuel or grab a quick snack.

This has been my station of choice because of the points system to earn gas discounts but also…read morebecause I can get a discounted wash with every fill up that includes an undercarriage wash. This is the 3rd time I have been there and the pump will not allow me to buy a wash the first time, I went inside the convenience store and they rang me up for the discount wash.....the second time the clerk said he didn't know how to do it, I just paid the more expensive was price, but I am DONE! My justification for using this station, at the somewhat higher price is the money I save on the wash, reducing the price of the gas and the points. When they do this all they have is overpriced gas! You can buy for a better price at every gas station in Easthampton!

I was quoted $150 an hour on the phone The job was to remove my car off my grass on to the…read moredriveway. Basically move my car 30 feet from the snow which took less than 5 minutes. I was then told this was going to be well over $200. I told the driver my quote and he said that it would not be that low. He agreed to make it just under $200. Little things tell a lot about the company. I feel completely misled and price gouged. The first time using your service. Also the woman picked up the phone was not pleasant and like she was doing a favor speaking with me. I will not be using your service again.

They are well known in the area and provide a much-needed service, and I don't want to trash them…read more There is just one odd thing. I called them for roadside assistance, was startled by the price, and the dispatcher told me that the Commonwealth (the state) sets prices for towing. I checked on this afterward and I don't think it's true. What the Commonwealth does is to set an upper limit on the price; it doesn't set requirements for a minimum or a standard price. In other words, the company doesn't HAVE to charge so much. I did call another company, Hampshire Towing, and found that their price is competitive, so OK - but they shouldn't claim that the state made them do it.

Great store with great employees. Whenever I come in Im always greeted with a good morning and…read moregreat conversations. A amazing family owned business that's been here for almost 20 years.

While working I needed a quick drink to quench my thirst, so I decided to stop in at this…read moreconvenience store in Easthampton. This tiny store is definetly old school and a bit outdated, but it has the basics you as sure to find at a convenience store. I ended up buying a soda and was politely served by the cashier who quickly checked me out. The prices here are your average convenience store rates and the most sold item has to be cigarettes. In the end, not a bad stop.