We bought some furniture in Paris and shipped it to Chicago. It turns out you need a customs broker…read moreto handle the process. Tony Cappelletti at United States Brokerage did a fantastic job of guiding us through the whole thing, including helping us find the incoming warehouse and introducing us so the freight company would communicate with us. It was especially nerve-wracking because the Coast Guard selected our container for search, and Tony was able to assure us that this wasn't our problem, probably something else in the container. He also can help with moving if you have routine needs. The price was very reasonable, much less than the French company charged. I could not have done it without his help.

I highly recommend Larissa if you need clearance for customs~ She made the process very quick and…read moresmooth and she was very kind through it all!

Irresponsible, rude, unprofessional staff. My 3 cats arrived from Japan on July 14th. I contacted…read moreLarissa, provided all documents almost 2 weeks prior cats arrival. When I came to the custom office, I've been informed that my cats are not cleared yet, 2 hours after arrival. I called AAA, they gave me Larisa's personal number, she didn't pick it up, I left voice message, no response. i had to contact new broker, payed her, got clearance, and then AAA charged me too, claiming that they cleared cats. you can imagine my anger. In between I had another conversation with AAA, woman was very rude, saying that Larissa is very sick, oh yeah we heard that story. I asked Larissa on email if she was in ER whole day, I don't think so. after all stress they caused me, they had a nerve to charge me. no worries I expressed myself clearly, and most likely will dispute this charge.

Working with Bobby (manager) was nothing but a 100% positive experience. His follow up, positive…read moreenergy, and communication were exceptional. After my first conversation with Bobby, I knew my vehicle would be in caring hands. The vehicle was expected to arrive on Wednesday or Thursday but it arrived today (Monday). Wow! What an awesome surprise. The driver wiped the car down and was careful pulling it out from the enclosed trailer. The driver treated the car like it was his. Overall, nothing but a positive experience. If you need vehicle shipping, then reach out to Bobby! Dan

I needed a sprinter van to be transported in three days from Texas to California. I tried using…read morethree other companies and no one would find someone to pick up the vehicle. I called these guys and spoke to Bobby. He was straightforward. And got the job done. He managed to find a driver for the next day. The driver was super professional and got the car here a day early. He did something no other company was able to do highly recommend this company for transporting your vehicle. By the way, my vehicle was a brand new luxury sprinter van with a high ticket price and I trusted them and they delivered it perfectly.

Absolutely the worst experience. I paid $ 1,899 almost a month in advance. I was told I had a…read more"Guaranteed Pick Up" in a covered carrier. Well first the pickup was not covered and no one showed up after I took a day off from work. Then at 230 am the next day I get a call from a very rude tow truck operator telling me I never called him. How does any of this make sense. I am requesting a refund but the delay for failed service is going to cost me more money. I failed to check the reviews prior so that is on me. DO NOT USE MONTWAY AUTO TRANSPORT, THIS IS A SHADY BUSINESS AND I HAVE NO IDEA IF I AM GOING TO GET A REFUND. UPDATE. Well I do have to say that they responded to my yelp review, got an update this morning and they picked up the vehicle. I do understand that things happen, but I can say that Montway responded. I am guessing that based on this new action, I will probably remove this posting upon receipt.

Absolutely unacceptable experience with Montway Auto Transport. It has been 11 days and my vehicle…read morehas not even left the state -- that is beyond unreasonable. My order number is 6893482534. This company completely overpromises and underdelivers. There has been little to no meaningful communication, no accountability, and zero sense of urgency. I've been left chasing updates with no clear answers, which is incredibly frustrating when trusting a company with something as important as your vehicle. At this point, the service feels careless and completely unreliable. If you are expecting professionalism, transparency, or timely delivery, look elsewhere. This has been a shocking and disappointing experience from start to finish. This will now be over 10 days with no car. Total negligence