1. AAA Customs Brokers

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Des Plaines, IL

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AAA Customs Brokers

3.0 (2 reviews)

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6 years ago

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T H Weiss

T H Weiss

(1 review)

I would absolutely recommend you find anyone else to deal with as your customs broker I contacted…read morePatrick 8/19 regarding the import of two Maine Coons from Russia, I was not told by the breeder that I needed a customs broker until the last minute so I frantically called around in an attempt to find someone who could get it done on short notice. When I got ahold of Patrick he assured me there was still enough time to get everything accomplished so they would be released a few days later upon arrival. I sent all the paperwork and never received a response that day, so I called the next day to ask if it was received to which he said no and that he hadn't contacted me because he assumed I decided to go with someone else. I explained that was not the case and I had in fact sent all the requested information. I then proceeded to forward the email that I initially sent and got confirmation that all was good and the kittens would be cleared for release upon their arrival that weekend. I was told and I quote in this email "paperwork received will advise updates as available" Cut to pickup day hours previous to pickup. I had never received any updates so I call and no one answers, then I send him an email regarding pickup and he emailed back almost two hours later (right before I was heading for pickup) that paperwork had been filed and will update as available. I arrive to customs and let them know why I'm there, they let me know they have nothing one file and haven't even heard from the customs broker. So I call again several times and receive no answer. Then after waiting almost two hours at customs while my poor kitties sat in the customs warehouse in 86 degree summer heat with no water left in the bowl I finally sent another email which is responded to by Aldina instead of Patrick that they had filed everything and they would advise when they had updates. Finally after around 3 hours of waiting at customs my kitties were finally released dehydrated but luckily still alive. The real issue here is when I initially spoke to Patrick he said the kittens would be released immediately upon my arrival to customs and it seems he and his team didn't even bother to start the paperwork until they had already arrived. Extremely unprofessional behavior. The best part is I never received an apology or even an acknowledgment that everything was done until 4 days later when I get the invoice from Patrick. I asked how I could go about paying said invoice and then emailed him back with the credit card information. So imagine my surprise when checking my spam emails today to see a threat of legal action for an unpaid invoice that I sent payment information for several months ago. I responded to let them know exactly that and then proceeded to resend the credit card information (hopefully they actually receive it this time seeing as they seem to have trouble with emails) Long story short, they aren't worth the trouble and if I ever make the mistake of importing something again I'll know better to go with this unresponsive unprofessional customs broker.

Montway Auto Transport - Car

Montway Auto Transport

(2.3k reviews)

Their prices were reasonable, but I found their organization and communication to be subpar. I had…read moreto call multiple times to coordinate pickup after I learned they messed up my pick up date. Thankfully, the driver we were assigned, Barry (Barry 97LLC), was really great. He was responsive, accommodating, and kind. I also appreciated his transparency. My car was delivered intact without any issues a week after pickup.

Our experience with Montway Auto Transport was extremely disappointing. We paid $3,229 for enclosed…read moretransport of a 2024 Porsche 911 from East Hampton, NY to Beverly Hills, CA, with an estimated 7-9-day delivery. Instead, Montway arrived with an open trailer without disclosing this beforehand, transported the vehicle to New Jersey, and left it at a facility for 8 days!!!--something we were also never told would happen. Communication throughout the process was astonishingly terrible given their reviews online. We later learned from the supervisor Lily that the original carrier had missed the pickup, yet Montway never notified us. I repeatedly requested updates and calls from supervisors that never came. The supervisor Lily ultimately acknowledged that mistakes had been made and that we had been misled regarding both the transportation arrangements and delivery timeframe. She also acknowledged that she was going to do everything in her power to assist in a refund, but the vehicle would need to be delivered first; which made zero sense. The vehicle was finally delivered on September 14, nearly three weeks after booking. After delivery, Lily with Montway told us she was working on a 50% refund, despite everything that occurred. They ultimately did not issue even that refund; their offer $100 credit..... and we declined. Lily said, it was the best they could do... The best thing THEY could have done was do the right thing considering the mistake after mistake after mistake they made. Between the undisclosed open transport and storage, significant delays, lack of communication, misleading information, and failure to honor even their proposed partial refund, this was a horrible and unacceptable experience. I would not trust Montway with a high-value vehicle EVER again.

Jay Movers - 3 trucks with 9 movers in Nothshore area big big house

Jay Movers

(454 reviews)

$$

Avondale

Jay Movers are INCREDIBLE. I spoke with BK Louis to schedule and coordinate my 2 bedroom move from…read moreTennessee to Illinois. I just needed someone to unload my moving truck after we drove it down from Tennessee and BK was so helpful with providing a quote and coordinating for me! Every time we spoke it was like talking with an old friend. Day of the move, Jose and his team came out and EXTREMELY efficiently unloaded the truck. It was so fast I feel like I blinked and everything was in my new apartment. The price was very reasonable as well. So nice, polite, efficient, and caring. I highly recommend them.

I've used Jay Movers twice now and have had a great experience both times. The first time was my…read morefirst experience using a moving company, so I was pretty nervous, but the process was smooth and professional from start to finish. After that experience, I knew I would use them again, and the second move was just as easy. BK was also really helpful in getting me squeezed in on a busy moving day, and I appreciated him calling to confirm everything ahead of time. It made the whole process feel very organized and professional. A special shoutout to Domingo, who led both of my moves and was great to work with each time. The whole team was efficient, communicative, and careful with my belongings, especially the fragile items. Nothing was broken or damaged during either move, which I really appreciated. I would definitely use Jay Movers again and recommend them to anyone looking for a reliable moving company.

Bicycle Paper Designs Invitation Studio - Blush Lasercut Pocket Wedding Invitation

Bicycle Paper Designs Invitation Studio

(1 review)

I would 110% recommend Bicycle Paper Designs for anyone who needs to get invitations, places cards,…read morethank you notes, signs etc. done. The owner of the shop Cyndi is the most amazing designer you will come across in the area! She offers suggestions, guidance and so much support when you are deciding on what route to go. I was so stressed about planning my wedding, but Cyndi was there for me every step of the way. She did everything from my invitations to my programs, to my thanks you cards. Once I met her, I knew she was the best choice for the job. Not only are Cyndi's prices competitive and fair, she is so responsive! Cyndi was even texting and emailing me back while she was on vacation. I am so happy with her service and recieved so many compliments for my invitations from my guests. Thank you for everything Cyndi!

From the owner: Bicycle Paper Designs Invitation Studio, specializing in printing and designing invitations for…read moreweddings, quince anos, and special events. We're dedicated to providing invitations that are affordable and are your unique personal style. We help transform paper into a stunning first impression, setting the tone for a beautiful and unforgettable event. We offer Cardstock invitations, Letterpress, Foil, Acrylic Invitations, Acrylic Signs : Laser Cut & Glitter Invitations: Pocket Folders & Petal Folder Invitations: Velvet Invitations & Velvet Envelopes : Specialty Shaped Invitations - Arch, Circle Invitations: Belly Bands : Vellum Translucent Invitations: Invitation Boxes: White Ink Printing: Flat Ink Printing: Foil Stamping: Letterpress: Thermography : Belly Bands With & Without Tags : Custom Wax Seals : Envelope Addressing and More!

Gandhi International Shipping, Inc

Gandhi International Shipping, Inc

(17 reviews)

This is a okay okay company, Recently in June 2019 moved from US (Minneapolis) to Bangalore…read more(India), they charged upfront entire payment, which I believe is expected. I opted for wooden crating for my TV's and quoted rate include the wooden crating charges. Door to Door delivery timelines was mentioned 6-8 weeks however it took more than 13 weeks. My shipment landed to Mumbai port on July 26 as promised by them and nightmare and drama begins from there. At Mumbai they asked to follow with LAC company and they were very slow, I called them 3-4 times/day to get update finally after custom clearance they demanded Rs 5000 exta from WOODEN CRATING which was already paid in US. I wrote to Gandhi Shipping, Neither Vineet nor Mushir responded to my emails initially and my shipment did not left Mumbai for weeks until I paid another Rs 5000 for wooden crating. Once it reached Bangalore, vendor asked another rs 3000 to deliver at my home. To be clear I had 18*18*24 size boxes and TV cartoon and all came through service lift (video footage available) I refused to pay Rs 3000 and contact LAC and after 3-4 hrs they agreed to send the shipment to my house. Later after 2 weeks Gandhi responded back and Mr Mushir mentioned that they are willing to pay back Rs 5000 and made promises multiple times but till date they never refunded the amount. These company do false promises and cheat customers and they DO NOT OFFER the services for which they accept money. (All email conversation available) I advice people to be careful with Gandhi Shipping, after they get 100% payment they will not care anything. They are Thugs and cheap people and very unprofessional. Imagine my shipment they did not sent from Mumbai for just Rs 5000 (wooden crating charges) which was paid fully in US, so never understood why these fraud, unethical and un professional company charges customers multiple times for the same services. Please be careful before having any deal with Gandhi.

Shipped my boxes in July 2022 trusting the boxes will be delivered within 12 weeks as committed…read more It's been over 4 months, no delivery. The excuse is boxes are with Customs in Mumbai and may take upto 40 business day for clearance. After multiple followups, they sent me a bill in the name of CFS which was not communicated transparently initially. The employees are unprofessional and rude. The company is running a scam. I made a mistake and didn't check the reviews before, but writing this to the addition of everyone else's worst experience with Gandhi Shipping. BETTER DON'T SHIP THAN CHOOSING THEM

AAA Customs Brokers - customsbrokers - Updated October 2026

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