Irresponsible, rude, unprofessional staff. My 3 cats arrived from Japan on July 14th. I contacted Larissa, provided all documents almost 2 weeks prior cats arrival. When I came to the custom office, I've been informed that my cats are not cleared yet, 2 hours after arrival. I called AAA, they gave me Larisa's personal number, she didn't pick it up, I left voice message, no response.
i had to contact new broker, payed her, got clearance, and then AAA charged me too, claiming that they cleared cats.
you can imagine my anger. In between I had another conversation with AAA, woman was very rude, saying that Larissa is very sick, oh yeah we heard that story.
I asked Larissa on email if she was in ER whole day, I don't think so.
after all stress they caused me, they had a nerve to charge me.
no worries I expressed myself clearly, and most likely will dispute this charge. read more