Honestly, I can say this was a completely satisfying, easy experience!! From the moment I chatted online with Stacy Gruca asking a few important production questions, to the virtual proofs, the level of professionalism was very much appreciated. To top it off, the promised deadline for delivery was great and ultimately arrived before schedule. What more can you ask for? Thank you to everyone involved...will be happy to work with you again. Don't hesitate to get your project rolling with QLP! (AND THIS IS A REAL REVIEW!) read more

Excellent service. My product was a few days before schedulle. Thank you team for your hard work and thank you Candace to get on the phone every time when I had called. read more

The order was easy and seamless! The product is even better than expected. Thank you for the opportunity to work with you.

We love our swag we ordered for our big event and they even helped rush shipment to arrive in time!

Great communication, fast turnaround! QLP got it exactly right. Guests love the new beach balls! read more

There were a few hiccups along the way, but sales representative Chase Pennell was exceptional to work with. Everything that needed to be addressed was covered in a timely manner and to my complete satisfaction. The end products were beautiful! I highly recommend Quality Logo Products.! read more

Absolutely LOVE my mugs for my podcast. The color and curved mug were perfect for marketing and they have been flying off the shelves! The delivery time was great and they gave me such a reasonable quote compared to the other 4 companies I shopped around with. Highly recommend and I will be working with them again. read more

Quality Logo Products - Graphic Design Near Me - Aurora, Illinois

I had a wonderful experience with ordering some promo items for a last-minute event. Everyone I had contact with at QLP was very responsive and made sure that everything worked smoothly with my order. I also got a phone call from an actual person checking to see if I need help with anything or if I have any questions after placing my order! I am planning on using QLP for all my upcoming events. Thank you QLP! read more

QLP had amazing communication and the products turned out great! My original design printed too see-through so they reached out right away with a photo and asked If I'd like to change the design. It made such a difference having someone make sure the printing turned out good. I would definitely use them again! read more

this company provides a quick and professional service. maybe not very cheap, still recommended!

Our office ordered tags for our Property Management division. Because two of us were dealing with Chase at QLP, there was some confusion. Tags arrived without phone numbers on the back- a necessity since guests leave them in strange places and we get calls. Chase immediately took responsibly for the mistake and re-did the tags without any resistance . They arrived as ordered. Color me grateful. My key tags are high quality and lovely. Highly recommend Chase Pennell and Quality Logo Products! read more

Nice quality and on time. Team was great to work with! Nice quality and on time. Team was great to work with! read more

Poor print quality. See the photos for simple one color mugs that arrived smudged and off center. I shared these images with QLP and they reprinted the products and fixed the issues but now the logo is crooked on the mugs. (See second photo) I was told this is the best they can do. Pretty disappointed. I chose QLP due to the very low price and it is apparent that is at the detriment of quality. Buyer beware. read more

Quality Logo Products - Crooked logo - Graphic Design Near Me - Aurora, Illinois

See all

I placed and paid for a sample order of a product. I wanted to see the color and quality. When it arrived it was NOT the color that I ordered. Mind you, I paid $30 for the sample (not printed), that's how important it was for me to see what I would be ordering. Additionally, the price for the product was quite expensive in comparison to their competitors. The Klutch I ordered was much smaller and more expensive than other vendors and the quality was nowhere as good. I was considering QLP because they had the color I wanted. All-in-all a disappointment, sorry to say. read more

Been working with QLP for at least 12 yrs and always a great experience. They get back to me immediately, communication throughout the process and product is always exactly what I need at a reasonable price. Thx!!! read more

I ordered from this company. They told me the product would arrive by a certain day. It NEVER arrived. I asked for tracking. They did provide me with the tracking. As the tracking clearly states the label to ship was created , but the box never arrived to FedEx. I went a step further and called FedEx. Sometimes the information online is not up-to-date. As the FedEx representative confirmed, the product was never shipped out. I sent an email regarding what I found out. And their rep emailed me back saying that they know for a fact it was sent out. the product never arrived when they said it was going to arrive. I wish I never trusted this company to deliver a product that I needed for an event. I now have no product for an event. I'm flying out tomorrow and I have nothing. They said this would arrive Friday or Monday. It's Tuesday and nothing has arrived. It clearly won't arrive on Wednesday since the label has only been created. The photo clearly shows I was lied to. Customer Service did rectify this. They were fast, polite and seemed like they actually cared. read more

Quality Logo Products - Example of tracking - Graphic Design Near Me - Aurora, Illinois

Product showed up and was horrible! We paid 3.75+ per piece way to many for the minimum but we hoped to use remaking as spirit wear sales .. I wouldn't pay more than .99c these will not last and are nothing like the description. sturdy? Nope just horrible and you can't return custom printed stuff. read more

I am a Quality Logo Products customer for life. I don't want to share the personal details, but let me explain that we suffered a tremendous family tragedy. My wife had been working with Leo Avila at Quality Logo Products for custom coozies celebrating our upcoming wedding anniversary. When Leo learned of our loss, he discounted the entire order to ZERO! My wife came to me in tears she was so moved by this act of compassion. Believe me when I say my business and my family order customized products from no one other than Quality Logo Products from this point forward. It's not about the money. It's about the care. These people care. read more

Edit: My salesperson reached out to me and sorted out the issue after I placed my review. He apologized for the customer service, which I really appreciate. In this case, I am happy to amend my review and will try them out again. I recently placed an order with Quality Logo Products and only half of the shipment arrived. When I reached out to my customer service rep, two emails went unanswered for four days, and then when I called, the agent seemed upset that I was even contacting him. The email he sent is below. He did not apologize on behalf of the company for the lost product or not getting back to me in a timely manner. The sad thing is we had a lot of logo business to do this year, and now I have to find a new company. Why is it so hard to find a good logo company?!?!?! Ref #: 11651781KW Email I received in its entirety: I spoke with FedEx. I have opened a claim/trace on this missing package. They will keep me updated and contact me with results on their findings (if they find it and ship it to you or if it is lost). That can take 2-3 business days. If it is lost, we have 2 options: We can refund the missing tumblers We can have those missing pieces replaced for you. read more

I decided on this company due to being close to my location and prices. There website said $140.00 ish for 36 mugs that price included $56 in shipping okay. Well when the digital proof came back the p shipping had been changed to $102 in shipping! When contacted they said oh we can give an 8% discount. What.... Your turning a $1.96 coffee mug into $6+ and making your profit off of shipping. I would not recommend using this company as they are deceptive as Hell! read more

I can't tell you how lucky I am to have found Candace at Quality Logo Products. I work for a property management company that requires lots of branded marketing items and working with Candace makes this so easy! I get responses from her almost immediately and turn around on products is quick too! She's very detail oriented, professional, kind, and makes me feel very appreciated as her client. Quality Logo Products is officially our new vendor for all branded items for all of our properties. I can't thank you enough, Candace! They're lucky to have you and so am I! read more

I am ABSOLUTELY so impressed with the our church logo mugs. They are absolutely perfect. The customer service was superb. They were sure to seek my approval prior to my even paying for the products. I highly recommend Quality Logo Products for any of your advertising or needs. read more

Quality Logo Products - The Church of True Conviction logo mugs - Graphic Design Near Me - Aurora, Illinois

In my line of work, I have had to order marketing materials for a majority of our clients. Throughout the year I have worked with companies from 4Imprint to VistaPrint and many more but my experience working with Rondell Caraos has been nothing but the best. Rondell's customer service level is unmatched. He responds to messages exceptionally fast and turns a stressful situation into an easy experience. I will make sure that my team, and our clients, are aware of the service he has provided as a member of Quality Logo Products, and we will be directing all of our future business to him. I will be sharing my experience on several other platforms because he deserves the recognition after the nightmares I've dealt with in the industry at other companies. read more

WOW! What a great first-time experience! I was completely lost in trying to figure out the best marketing products for our company and I definitely found the right place! From the start Kelly B was amazing. She took the time to send me a personal email to see if I had any questions and to let me know she would help me throughout my ordering process. And that is exactly what she did! I will recommend Quality Logo Products to everyone! Your customer service is out of this world! Thank you again! Ella- Lancaster, PA read more

I stumbled upon your website just searching Google and I am so happy I found you! First and foremost Stacy Gruca was seriously hands down the BEST! She notified me step by step and made the process so seamless and worry free. I am hosting an appreciation event for our employees and I was nervous about shipping time which was limited and quality of the products. Well I ordered last week and already have my shipment here and both products are simply amazing. As I am very pleased with your company, I just had to gloat about your employee Stacy, I am a life long customer now thanks to her! read more

Customer service and communication is so poor! I am extremely disappointed in the service from this company. I was clear on the date I needed my products and didn't receive them. They mislabeled the box so I received someone else's order. I called immediately the next day and offered to forward it but the communication was terrible! So slow and intermittent! I didn't receive an answer for days and that's only because I called again. After several emails and calls, I was assured my package was located and on its way but I never received delivery updates or my package (but they did send me a label so I could send back the wrong package which I did). When it was clear it didn't arrive, again it was I who had to reach out. I never received a refund so I had to initiate a credit card dispute. So frustrating!! And then I see on the website they are advertising 100% on time deliveries!?! and customer satisfaction?! read more

This is the second time I tried to use your company. Maybe it's just the sales person I keep getting. I requested 3 quotes. I received two immediately. When I mentioned I have one more I was waiting on, I was met with a response that it takes 24 to 48 hours. I then commented that the other 2 happened fast. I was met with a stale email reiterating the 24 to 48 hour rule. (Although it didn't apply to the other 2 items) 2 days later no word on the 3rd item. Once again another company was more helpful. Best wishes with your poor customer service. read more

Thank You So much Kathryn D, For your efficiency, patience and your wonderful Customer Service I am More Than Happy with each Item I have purchased From the Quality To the Detail. You Guys just have so much to choose from You name it you got it! Did I mention how ecstatic I was that my Orders were delivered on Time. you said Kathryn, When they arrive I was going to feel like a child on Christmas morning. And I Did! I remember receiving the first item I ordered and purchased from you a few weeks ago. opening the box and viewing the item I was so Happy and full of excitement. I called you to Thank you and let you know I loved it! Again Thank You So Much Kat& Qlp Team read more

From the very start of the project, I was impressed with the quick response to a not so common need. Lala was fantastic in communicating clearly with me and providing proofs almost immediately once she received my artwork. We were able to conclude with all the details very quickly as I was under a time constraint. A thank you to Lynn in the credit department who helped process my payment. I would strongly recommend using Quality Logo Products again and again. read more

I am writing this review after attempting to contact customer service to come up with a solution to my issue. I ordered 500 logo pens to be used over several months for all our marketing needs. This was my second order with this company and I was satisfied with my prior order. Last week, I went to take some of the pens out to send them to our referral sources and I noticed that the pens had started to corrode and rust. When I contact QLP customer service I was dismissed and told the pens "must have been in a room with moisture" when infact they were with other marketing materials (business cards, brochures, etc) and none of the other items were damaged. QLP customer service stated they will not refund or replace the damaged pens and recommended I buy new pens from them! Why would I buy new pens only to have the same thing happen again. This is horrible customer service and unlike any company I have ever used in the past. If you order from this company, make sure you use the products right away to prevent this from happening!!! So disappointed! read more

Quality Logo Products - Green corroded material on tips of pens- still in original box! - Graphic Design Near Me - Aurora, Illinois

See all

This is the worst company ever!!! I ordered stainless tumblers and they sent me a plastic substitute and claimed I ordered that.... The biggest online sham ever!!!!! I will file complaint with BBB Do not spend your money here!!! read more

The product was great but dealing with them was an ordeal. I placed my order Oct 1 and did not receive an email reply that the order was received. I then called my rep several times and left voice mails and emails to see if the order was processed. When he had not returned my calls for several days I called the sales department and spoke to another rep. They never sent shipping notifications or ANY other email notices regarding the job. I did receive the product by the date promised but dealing with this company was a royal pain. I FINALLY received my invoice of payment by email...9 days after I received my order. read more

I absolutely have to say that the customer service at this company is off the hook. EVERYONE, and I mean EVERYONE is always in a good mood, super helpful and just is there to make solutions. It seems like the back end INFRASTRUCTURE IT systems are very robust because they can access everything related to your order in seconds. I will demand my company orders all of our promo products from these guys moving forward. When I get the product delivered, I will upload a picture of how it was packed and how it came out. Thanks so much. Chris Casazza read more

My fiance and I ordered our hotel guest tote bags for our wedding from Quality Logo Products and it was a great experience. The bags came out PERFECTLY but that isn't really what prompted me to write this review. UPS misplaced the delivery and when I called QLP it was clear that they genuinely care about their customers. Jaimie, the Customer Rep I spoke with, had an immense amount of follow through and in the end UPS found the package and it was delivered only a few days later. I would recommend QLP based on the customer service alone. But also, check out our totes! Love it! read more

Quality Logo Products - Our tote bags for the hotel guests at our wedding - Graphic Design Near Me - Aurora, Illinois

When another promotional products company pissed me off, I turned to Quality Logo Products. Thank goodness I did! They had over 18,000 pieces of the product I wanted. Placing the order, getting the mock up and making payment were all done in ONE DAY! Ten times faster than the previous company I used. I received my order on the day I expected. All in all, a very successful experience and I will definitely order from them again. Once I do and it's another stellar performance, I will add another star. read more

I've been using Quality Logo Products for over 5 years and every time I've placed an order it's always been on short notice with specific time frames or deadlines and they've always come through for me (they also put up with me bugging them, which says a lot about their patience and customer appreciation because let's face it, it's not their fault I fail to plan ahead). I also have to mention their print quality (I've never had an issue), knowledge (they've helped me pick the right colors for my projects), communication (I've always gotten fast responses - no questions unanswered) and pricing (cheapest I've been able to find online). Thanks guys and keep up the great work! read more

Problem with an order. They took care of it quickly and satisfactorily. read more

Worked with Kelsey in graphics who was extremely helpful and patient. Extremely quick turnaround time and willingness to do several iterations over the phone to adjust font size. The glass coffee mugs ended up being perfect for an MBA graduation gala. They shipped quickly and I got my order within a week with reasonable shipping costs. I would not hesitate to order form Quality Logo again for any high quality gifts. You do not get this level of quality ordering from overseas. Tip if you need to make a vector file, open your high resolution jpeg /png in Adobe Illustrator and just click "Image Trace" read more

I cannot speak more highly about this company. From start to finish, they were a professional and courteous company to work with. I was very impressed with the quickness of the whole process. I found their prices to be very reasonable too. Our Koozies arrived this morning and look awesome! We look forward to working with them again in the future. read more

Quality Logo Products - RTT is looking forward to passing these out at our grand opening on April 9th! - Graphic Design Near Me - Aurora, Illinois

In preparing for a show, we turned to Quality Logo Products to help us find some affordable quality promotional items. We were short on time and our representative, Kevin, helped us order and customize the products we wanted and guaranteed a prompt delivery time. When our products arrived, we noticed that a portion of pens had some of our logo scratched off which we weren't too happy about. We contacted Kevin and he said he would put a claim in to the factory. The next day he contacted us and said he would be sending us replacement pens free of charge. Excellent customer service and quality products! We will absolutely continue to use them for all of our promotional items. read more