We started our home project with nothing more than a rough idea of what things were important to…read moreus. We wanted clean lines, modern yet still warm and livable, neutral & timeless. I met Pam, and on the spot, knew she was the right person to work with. Pam asked all the right questions and listened to what we wanted in our dream home. She completely understood our vision, thought of every little detail, and didn't overlook any aspect of the project that we felt was important. The level of detail and thoroughness when it came to how the spaces were designed really showed Pam and Erwin's level of expertise. Pam and Erwin had our dreams, vision, and best interest in mind. From the initial space planning for the kitchen and master bathroom, the layout of slabs, tile and cabinetry, selection of all the finish materials, colors, fixtures and hardware, they were very professional to work with. Details matter to us, and their attention to detail is apparent in our finished home. They referred excellent vendors and suggested the best, high end and quality finishes and materials. Most importantly, Pam and Erwin's work ethics are unbeatable, and they made sure we got everything we wanted on our checklist. From start to finish, the design process went smoothly, and the meetings and discussions were fun and productive. We gave them the creative freedom and trusted their design process and vision and our kitchen and bathroom remodel designs are masterpieces. We were so pleased with the quality of their work that we asked for Pam's help to furnish our house. Every room was beautifully designed with an understated sense of elegance and in tune with the architecture and surroundings. Pam's sense of style and her vision has positively impacted our quality of life as we enjoy her work every day. We are very grateful that we were able to work with Pam and Erwin. Our house would have not been the same without their creativity and vision.

Was looking to remodel my 1965 Eichler and my architect had worked with UD before…read more She is a difficult individual to work with; my suggestion of a contractor she summarily dismissed. She insisted on working with her 'team'. Mind you this is a former Google employee who has no formal training in design and fewer interpersonal skills. I've had better service at the USPS than with UD. In her response below she attempts to imply UD turned me down. The reality is she forced the issue of working with her contractor. Duh, who is footing the bill here Pamela? My contractor recommended the architect who recommended UD; and you attempt to commandeer the entire process by forcing the removal of the client's contractor? Recommendation: Avoid. Highly inflexible, domineering owner.

It's a discount store so I don't expect to be wowed. Found…read moresome good stuff like a shower curtain liner and a much needed step stool. The line upon checkout was normally one I would have skipped (10 people at least), but I really needed both of my items so I endured. The cashier didn't hand us our receipt (which is needed to exit the store) so we had to wait an additional 5+ minutes. I was actually okay with that because loss prevention was super nice and easy to talk to, but the cashier was upset with us for some reason and mentioned that he has been there for two years and has never forgotten. I didn't take a big issue with it, because if the receipt can be reprinted, so no big deal--but the entire interaction was off putting and weird.

Staff are all amazing! Brenda is one of the best when it comes to customer service she is the…read morereason we keep coming back to shop!

When creative escape closed this is become my new go to location for both supplies and classes. I…read morewish the store was bigger, but even with a small size, they carry a great variety of die, stamps and paper. It's very impressive for such a compact space.

FANTASTIC customer service and selection of stamps, dies, paper etc. Lots of creative suggestions…read moretoo. The section of handmade crafts is a nice treat and plenty to choose from. Plenty of opportunities for classes and the monthly flea market is a great deal on products. Check this store out - you won't be disappointed.

I've been wanting to go to Redemption for several months and finally made it to downtown Campbell…read moretoday to check it out. It's a cute boutique offering California-made items such as pottery, clothes, skin care products, jewelry, art, and more. The store is nicely organized and their items are neatly displayed. A table with pottery near the entrance caught my eye right away. I also enjoyed checking out the flavored salts and oils for cooking, room diffusers, wall art, and jewelry. I was surprised to see they carry the wonderful Osea skin care products as I didn't know they were made in California. I ended up buying a ceramic spoon rest, room spray, and a tiny gold "diamond" ring. Their prices were reasonable. The store owner rang up my items and was very friendly and nice. I will definitely be back to shop here again.

This was my first time checking out this cute little store!! I know I did the beer walk a couple…read moreyears ago as well as a wine walk but I think I just stayed outside because I didn't know you could venture into the stores with your drinks in hand! Lol oops! This particular day we were walking around and discovered this cute little store!! I thought these mixed drink bottles were so cute. I had to take a picture!! For 10 or $20 you could buy one of these along with a bottle for your friend or as a cute housewarming present!! They had different sizes, different flavors and different mixes that went for everything!! They even had a fruit punch, one with just fermented, dried fruits inside! I really like this idea! Store had a bunch of other little odds and ends as well as some local soaps, candles, clothes, and baby items and some interesting maps or posters that showed different astrological signs as well as were certain vegetations grow within the state or even the time of year!! I'm not much of a gardener, but I would love to get into it! I also don't have the space but I liked the posters! I also thought I took a picture of the poster, but apparently I forgot! It was still really cute though! The lady in the store was very welcoming and friendly and if you check on the app, you get a discount with your purchase! So I'll have to save that for next time! I definitely wanna come back here and buy little stock for presents for friends and family!

Amazing customer service today! Came in and was immediately greeted by an employee who handled my…read moreonline return graciously and expediently. Then walked through the store and asked a question of another employee who was equally warm and helpful. Props to the manager, too, who jumped in on the return to generate the right code. Well done, West Elm Campbell!

what a mess. Furniture is lovely and sales people are helpful in store, but delivery process is an…read moreabsolute mess. we paid for white glove service (extra delivery fee), and it came extremely late, and parts were missing so they couldn't even build it! i contacted customer service and the delivery team. They were closed (2pm). so now, parts are all over the room with no resolution. i called the store, and they were clueless. They were actually quite rude regarding my situation. I spoke with a woman on a sunday afternoon-and she was annoyed that I was calling. The delivery guys were nice (not the fault of them) and they even mentioned this is the 3rd delivery with missing parts that they were provided. Horrible service!

Almost three months now since I received my sofa and I still can't believe how much I really like…read moreit. It is just so comfortable that I don't want to get up from it. I had been looking for a while now to replace a rather "lived in" sofa and I couldn't find anything out there I really liked, that is until I came across "WhatARoom". Their numerous custom designs, sizes, incredible fabrics and seating comfort choices available I knew I was at the right place. I was a bit hesitant about buying without trying/seeing as I'm from out of state but through many back-and-forth emails with staff I felt at ease with my decision. Delivery was fantastic too and the care taken by the delivery company was perfect.

I purchased my first adult couch from them about 10 years ago. No more hand-me-downs. What A Room…read moremakse your coach to your customization so everything's going to fit exactly as you need. Their customer service is great and they're responsive. They have lots of fabric to choose from and most are machine washable. The only reason I didn't give them 5 stars is because of the price. They ain't cheap - but most things in this world that last long aren't. If you're considering buying new couches, drop by and test out their cushions, it may only cost you the loose change in your pockets.

They carry a wide variety of foreign goods from foods to furniture. I'm especially impressed with…read moretheir selection of Torani syrups and snacks from all over the world. Snacks such as Lays chips have a global appeal with flavors spanning different cultures. One flavor that has been absent from their inventory however is Croatia's tomato and basil flavor. It is delicious and would be a perfect addition to their snack section.

Nice store, beautiful furniture and snacks around the world…read more But please do not fall for the credit card scam. I bought an outdoor set last month, I paid the whole amount at once. All of the Amount due, They still charge me for : Fee charges Interest charges The argument: I made the payment on same day They said their office closes at 2:00pm. Unfair services to the customer. I talked to the manager - He was not polite and they couldn't do much about the charges. I will pay the charges, I will close the account asap. Also be aware that there is a $2.99 fee just for the paper statement. Do not fall for this scam/customer trap. Unhappy Customer.