Matt and Shannon in the Leader Bank Mortgage center exceeded all my expectations when it came to…read morebuying my first home. I shopped with 4 different lenders for an FHA loan. Leader Bank offered the lowest rate with the highest closing cost credit enabling me to buy a 3 family in Chelsea with the only out of pocket expenses being my down payment, and inspection fees. Matt was always responsive to my many, many questions/phone calls and was quick to react to issues caused by a 3rd party. Shannon is extremely thorough in her documentation, as literally not one unforeseen issue related to my finances/documentation came up, never asked for a single document I had completed a second time. I provided Matt with all my financial information up front, he told me what he thought I could get approved for and it closed. Simple as that. .

As first time homebuyers, working with Matt McCarthy and Shannon was awesome! They walked us…read morethrough the entire closing process, and took the time to explain each step along the way. Matt and Shannon were both extremely responsive and helped us get the best rate possible! I would highly recommend :)

Great clean space to work! There is a second floor with plenty of ambient lighting and seating with…read moreoutlets. Bathrooms are also well maintained

I stop by this cafe on my way to work. Everyone is always so friendly, lovely atmosphere to be…read moresurrounded by early morning. The lavender honey latte is my favorite. I tend to prefer it hot but the iced version is also good. There are syrups available for purchase as well. The breakfast sandwich is yummy and with the discount for card holders the price is not bad. There's always a cute pop up or activity on site to engage with. Cafe is always clean and plenty of seating while you wait. There's also conference rooms available for booking to work in.

I have bad experience with employees of the TD bank on 1833 center st West Roxbury ma ,the…read moreemployee is not good respectful at all specially the two old women I think one of them is from India she still new and other old women is no one can control them ,the manager he's new too and no experience at all he's doesn't know whatto do , they had good people before they left and I was so happy to came there but right now I decided to close my account due to bad employees .

Helpful staff, knew rules and how to best use them to set up account with least fees.read more

Horrible over draft fees, horrible customer service and hours. They don't care about their members,…read moreuse anyone but them.

Excellent service received at the East Boston location. My thanks goes to Gaby and all the staff…read morewho at all times attended me with great kindness and willingness to help me get the loan I needed.

Every single time I go there an ATM is out of money, lines always down the block and there is no…read moreother atms for this bank in the area. They disgust me.

A very busy bank located in busy Central Square. Sometimes the wait to see a teller is long and…read moresometimes not, there doesn't seem to be a pattern. We have always gotten good customer service here. Lisa is great to work with. Many of the tellers speak Spanish. Parking is hard- there is a oval shaped park across the street and you can often get parking on the far side of the park.

I love this bank! The employees are very nice and helpful each time . Don't see a pertinent reason…read morefor all the 1stars reviews . I come here weekly, for the past 3 years and I am a customer since 2006. Love them!

Where do I start? You're stalked as soon as you enter the door, even if you're just using the atm…read more "How can I help you today!?!" "Uh, you can't insane woman." After you escape her, the rest of the people are actually pretty nice. This branch is not my problem. Bank of America itself has been a thorn in my side from the beginning. From not giving me accurate account information to charging me fees every time I take money out of my account, even though my agreement specifically says no charge. I left them pretty recently and I now have Citi Bank. If you are looking for a good bank, do NOT use BofA.

Will never do business with this company. Approved for Home…read moreLoan only to have bank reneg prior to closing. Unethical institution.

I started working in the North End a month ago and this branch is right on my walk to and from…read morework. I've banked with Citizens for years and am always pleased with all 3 other branches I regularly stop at, but I don't intend to set foot in this one again. The employees seem to know everyone who comes in and start chatting with them the second they walk in the door, but all 3 times I've gone I've been completely ignored until I get to the front of the line, where the tellers have been short, dismissive, and in one case outright condescending. I'm not sure if this is because I look younger than I am, am not a local/regular, or am visibly gender non-conforming, but it's clear that whatever the reason if you're not one of 'their people' you're treated like dirt here. It may be less convenient some days, but I'll stick to the branches I already go to and know I'm not unwelcome at.

Absolutely horrible bank. I opened two accounts with them and deposited money into them, which is…read morewhat you do with a new account. They then froze my accounts and disabled them, and no one can tell me why, where my money is, or when I will be able to access it. I am out thousands, and customer service is zero help. Do not open any accounts with this institution.

They charge insane fees and if fraud takes place with your account they don't put money back in…read moreyour bank they make you wait 90 days... that's insane and completely unfair

I've been a member for about 12 years because it came through a job I had. The no-ATM-fees…read more(anywhere, ever) is the best thing about this place. I can't speak to loans as I never took one from here. But the online/app/distant ATM experience has been increasingly frustrating for the last year or two. "Upgrade" should always be used in quotation marks no matter the business, but the bugs are ridiculous and this time around there's been no response to two requests to fix things. I no longer live in MA, but for the first year or so in my new neighborhood (and all over the country and the world), ATMs worked fine. Then in summer 2019, they (literally) overnight started rejecting transactions. The explanation was that the machines (not supported by Metro) didn't have the right security features, but they had the day before, so...? And this latest upgrade is so far not horrible, but at least two regular monthly transactions have changed or been dropped and I'm guessing my emails are waiting in a queue somewhere. Not worth it anymore.

I had a small mortgage with them. $30,000. My interest rate was only 2.75%. During the term of the…read moremortgage FEMA determined (in error) my home was in a flood zone. Metro contacted me and told me I needed flood insurance. I purchased $70,000 in flood insurance. I got a letter from them that they accepted my insurance at the amount I purchased. Banking rules and FEMA rules both state that financial institutions cannot make you purchase more insurance than you could owe them. A year later Metro contacted me and told me I needed to purchase $500,000 in flood insurance. I sent them copies of the banking rules. They didn't care. I asked to speak to the underwriters that made this change. They refused to let me speak to anyone with authority over this unfair business practice. While I was trying to work with them they purchased the $500,000 policy at my expense. I had no choice but to refinance with another credit union who confirmed there was no need to purchase more than I owed them. I believe Metro intentionally forced me out because mortgage rates had risen to 7% and they weren't making enough profit on me. Unfair business practices against banking rules. I was with them for over 10 years. Beware of this institution, they are crooks. I'd rate them -10 if I could.

Jessica, the bank teller, showed extremely poor customer service skills. I explained right away…read morethat I was making a deposit and had cash in two separate places, asking her to please give me a moment. As I reached for my wallet and began pulling out my debit card, she asked, "Do you have your debit card with you?"--even though she was literally watching me pull it out. I handed her the first portion of cash, and she immediately asked, "Is this all?" No--it wasn't, and I had already told her I had cash in two separate places. She could have started counting what I'd given her while I unlocked a different compartment in a different bag to get the envelope with the rest. Instead, it felt like she wasn't paying attention at all.

Chase is a giant corporate juggernaut that doesn't actually care about you. Remember that... they…read moretreated me like crap (in branch on the phone) etc when I had a very large amount of money on deposit. Left and went to first republic and unfortunately needed up back with them. Went from a great experience with no fees at first republic to fee hell. My so paid almost $50 in fees the day before for wires, a sheet of checks etc. and no one said a thing. When I expressed at how unhappy I was, then sudddle there are answers... no one offered her a solution the day before. The worst thing is that the manager kept trying to engage me into trying to talk to some about the constant and consistent poor service I had when i had 25x amount I have with them. She was too inept in customer service to realize that she was getting no where other than pissing me off. And that continuing inept customer service is supposed to get me to want to stay? Not listening to me and pisssing me off is a customer service strategy? Watching a customer get visibly frustrated, angry and seeing the views coming to the surface of their neck is a sign you are doing f the right thing?