I recently opened an account with Leader Bank, and Alejandro helped me throughout the entire…read moreprocess. He was extremely professional, patient, and knowledgeable. He took the time to explain everything clearly, answered all my questions, and made the whole experience feel simple and stress-free. The process was much easier than I expected, and I truly appreciated Alejandro's excellent customer service and attention to detail. I highly recommend asking for him if you are considering opening an account or need any banking assistance. Thank you, Alejandro, for making the experience so smooth and pleasant!

Great Service and always helpful staff. Highly recommended. Matt and Shannon are really…read moreprofessional and offer best options and rates. Will go there again for sure.

I love Capital One Cafes! It's a nice way to give back to the people who support the brand…read more Every location I've been to has been nothing but sweet to me. This location, the representative was very kind to offer my guest and I a complimentary drink! I got a Matcha latte, and my guest got a hot coffee (great for the weather!) The cafe vibe of this banking establishment is very nice and cozy. I love the "this is not a bank, but you can do all bank stuff here" vibe.

One of my favorite spots to crab a quick coffee from or to work from! The upstairs area is so great…read moreand extremely remote work friendly with meeting rooms, outlets, and plenty of space to spread out. I love stoping by here for coffee since I have a capital one card. I think without the card it's a bit pricey for what you get, but a $3 latte (with the card) ?! Hard to beat that. The menu changes seasonally- I got the blueberry ube latte this time. I love to make a vanilla honey latte tho- they have actual vanilla bean. The drinks are always super tasty and the staff is amazingly friendly and kind. They always love to chat and ask you about your week. Will continue to go back!

Reviewing a banking center is not my normal "thang" but based on what happened to me a week ago, I…read morefind it's in order. On Friday the 13th (typical), I logged into the TD Bank website to check my money situation before making a larger than normal purchase. Imagine my surprise (dismay or misfortune are also appropriate discriptors), when I logged on to find that my bank account is empty! This is all entirely questionable as not only did I have a good chunk of change saved up, but it was also pay-day and there is no way it should be empty. So, I take a quick spin through my pending charges and it becomes clear...I got hot carded. Apparently, some thoughtful, honest and upstanding citizen decided to spend my hard earned dollars at several gas stations and grocery stores in Georgia. Times are tough, glad to be of help to you, mysterious j@ck@ss. I called the TD Bank hotline and immediately reported my card as stolen (even though I still had my card and it had never left my possession). I couldn't have gotten a more unconcerned, less empathetic person if I had called and specifically asked for one. He acted (and spoke) like he was bored and the situation was unconcerning. He rubbed me the wrong way and I decided to follow up by heading up the street to the Winter Street branch near my work. I hobbled in (still in a cast with my broken foot), clearly distressed because it's Friday and all my money was just stolen and that means I don't have the ability to fund my drinking and eating habits for the weekend (and that is a DIRE circumstance) and the woman immediately said to me, "tough couple of days, huh" in a truly sympathetic way. I sighed and with my chin trembling and tears threatening, I said, "yeah....help me." And she did. Not only did she help, but she didn't even see a dispute registering in the system (I supposedly took care of that on the phone with the disinterested customer service rep) and she immediately made sure that she put the charges into the system and printed me off a new debit card right there in the banking center. She was efficient, very kind and understanding and made me feel a whole lot better about a very crappy situation. Great branch for decent customer service. Now give me my money back!

I have bad experience with employees of the TD bank on 1833 center st West Roxbury ma ,the…read moreemployee is not good respectful at all specially the two old women I think one of them is from India she still new and other old women is no one can control them ,the manager he's new too and no experience at all he's doesn't know whatto do , they had good people before they left and I was so happy to came there but right now I decided to close my account due to bad employees .

Every single time I go there an ATM is out of money, lines always down the block and there is no…read moreother atms for this bank in the area. They disgust me.

A very busy bank located in busy Central Square. Sometimes the wait to see a teller is long and…read moresometimes not, there doesn't seem to be a pattern. We have always gotten good customer service here. Lisa is great to work with. Many of the tellers speak Spanish. Parking is hard- there is a oval shaped park across the street and you can often get parking on the far side of the park.

Where do I start? You're stalked as soon as you enter the door, even if you're just using the atm…read more "How can I help you today!?!" "Uh, you can't insane woman." After you escape her, the rest of the people are actually pretty nice. This branch is not my problem. Bank of America itself has been a thorn in my side from the beginning. From not giving me accurate account information to charging me fees every time I take money out of my account, even though my agreement specifically says no charge. I left them pretty recently and I now have Citi Bank. If you are looking for a good bank, do NOT use BofA.

I love this bank! The employees are very nice and helpful each time . Don't see a pertinent reason…read morefor all the 1stars reviews . I come here weekly, for the past 3 years and I am a customer since 2006. Love them!

This morning we stopped in at this Citizens Bank to grab some money from their ATM. This Citizens…read morelocation is well located but the worst part of this location was that the ATM was incredibly slow.

Will never do business with this company. Approved for Home…read moreLoan only to have bank reneg prior to closing. Unethical institution.

I've been so impressed by the personal care, contact and attention paid me by this bank.. I'm new…read moreand a small business, and have been completely disenfranchised by the largest national banks, BoA my most recent Bank was absolutely contemptuous in the way they treated me for years. It took far too long to leave, but I was dreading moving because I was so connected to the tech side of banking. Credit Card processing, Payroll, Tax, loan, etc.. This bank made serious attempts to ensure I was well informed, offered me benefits that matched my needs, addressed each concern, and continue to VALUE my choice.. I can't be more content with my new bank. If you want to go smaller again, this bank has plenty of coverage area, great people, and all the new tech heavy accoutrements you'd expect in a cutting edge banking climate. I am completely unbiased, and believe in the art of the true Yelp! I'm confused about the "mortgages" held on other reviews... Banks don't hold mortgages, they usually sell loans to servicers after closing. (Not sure the previous negative yelps are fair)

Absolutely horrible bank. I opened two accounts with them and deposited money into them, which is…read morewhat you do with a new account. They then froze my accounts and disabled them, and no one can tell me why, where my money is, or when I will be able to access it. I am out thousands, and customer service is zero help. Do not open any accounts with this institution.

I've been a member for about 12 years because it came through a job I had. The no-ATM-fees…read more(anywhere, ever) is the best thing about this place. I can't speak to loans as I never took one from here. But the online/app/distant ATM experience has been increasingly frustrating for the last year or two. "Upgrade" should always be used in quotation marks no matter the business, but the bugs are ridiculous and this time around there's been no response to two requests to fix things. I no longer live in MA, but for the first year or so in my new neighborhood (and all over the country and the world), ATMs worked fine. Then in summer 2019, they (literally) overnight started rejecting transactions. The explanation was that the machines (not supported by Metro) didn't have the right security features, but they had the day before, so...? And this latest upgrade is so far not horrible, but at least two regular monthly transactions have changed or been dropped and I'm guessing my emails are waiting in a queue somewhere. Not worth it anymore.

So I had unfortunately a really bad experience with Metro credit union this morning. I've been…read morefighting stage 4 colon cancer for a year with chemotherapy and got a email about the Hardship assistance program offered by Metro credit union. Apon calling I was informed I'm not a government employee so not available for their Hardship assistance. I explained my medical issues and was told if I don't have an income coming ing in they couldn't help me. I was confused by this. As my unemployment had ended in September of 2025 . This is when I need help the most. I have money in my bank and have paid all my car payments up to date. But unfortunately was told with no income I'm not eligible for any Hardship loan deferrals. Isn't that when you need help the most? I try to find local banks to do business with who have a heart and a soul. I Had David MacMillan helping me on the phone. But he said basically it's bank policy

This Chase branch is small in square footage but surprisingly offers most services you'll need on a…read moredaily basis. I first stopped by after business hours for their two ATM machines (you'll need to swipe your Chase card to gain access during after hours). On my second visit during business hours, I realized this location has a teller counter and even private rooms for personal financial advising. The branch was well staffed and everyone was friendly and all smiles.

Jessica, the bank teller, showed extremely poor customer service skills. I explained right away…read morethat I was making a deposit and had cash in two separate places, asking her to please give me a moment. As I reached for my wallet and began pulling out my debit card, she asked, "Do you have your debit card with you?"--even though she was literally watching me pull it out. I handed her the first portion of cash, and she immediately asked, "Is this all?" No--it wasn't, and I had already told her I had cash in two separate places. She could have started counting what I'd given her while I unlocked a different compartment in a different bag to get the envelope with the rest. Instead, it felt like she wasn't paying attention at all.