if I could give a million stars , I would . East End Veterinary is truly outstanding. The entire staff -- from reception to the medical team -- was welcoming, knowledgeable, and incredibly compassionate. They took excellent care of my cat and my dog and kept me informed throughout the entire process. You can tell this office genuinely cares about animals. I'm beyond grateful for their kindness and dedication and would highly recommend them. read more

DO NOT GO THERE! My dog wasn't acting like himself so I brought him here, what a mistake, they took blood and nothing else but kept him for 2 days and charged me 12 thousand dollars. What a joke of a place read more

We had an outstanding experience with Dr. Muscarello and the staff. Our dog was immobile and they immediately brought out a stretcher to get him out of the car and took him straight back. All of the tests were done and we were able to get same-day treatments for our pup. Everyone was sympathetic and caring and did their best to make us comfortable. Since our dog wasn't able to stand, they even had a blanket on the floor for him so he wouldn't slip on the tile. So appreciated! read more

I'm so disappointed at both the vet and the service at the front desk. My 8 month old puppy possibly ingested a grapevine (toxic to dogs) and I called ASPCA poison control who told me I need to take him in for bloodwork IMMEDIATELY. I arrive at 5am after he threw up twice over night. I gave all of the information when I arrived, and they took him back for "triage" for 45 mins, only to have them bring him back to me, do nothing for him, and saying that they can't do anything until I call poison control back and get a case number. They said there was no information on my pet with my phone number (like the person I had said there would be) so called back and was immediately. I was told they have all the information from before when I called (based on my phone number) but got a case number anyways for them to use. I've been here an hour and half now, nothing has been done, and they refuse to use my phone to talk with ASPCA poison control and insist on calling them separately. A longer wait. I try to politely check in with the front desk, since they've done nothing and my dog who has potentially ingested poisonous food just sits and waits with me. I tell the front desk person Patrick that now that it's 6:30am, the regular vet opens pretty soon and maybe we should just wait to go there. He tells me I'm fine to just pay the emergency vet fee and head out if that's what I'd prefer to do. Pay the ER vet fee for holding him for 45 minutes and doing absolutely no bloodwork, fluids, nothing. What would I be paying for?! Him sitting in a crate in the back room and then brining him back to sit with me? Then, I tell Patrick calmly and politely that nothing's been done what fee would I be paying for? He tells me "I don't make these decisions I'm just a desk jockey", goes back to talk to the vet and other workers where I can audibly hear them laughing about me and my dog. It was the absolute most rude and insensitive experience I've ever had at a vets office. The vet, who doesn't even introduce herself, is cold and barely engages me. Certainly not warm/kind. Would be 0 stars if it wasn't for the kind female vet tech, who was the only one who spoke to me or my puppy in a friendly, welcoming way. Melissa was a small light in a dark tunnel. I'm sure they're all nice people who have been stressed through lack of sleep/emergency visits. Some people are not made to be overnight animal caretakers, and that's okay. They're not it. read more

I Brought my car in there and $2700 later for unnecessary tests the cat had a UTI which was identified by my vet at home. Heard horror stories from neighbors who went there. Stay clear !!! read more

Had to put my cat of 18 years down the other day. Was one of the hardest days of my life. The staff were very kind and comforting to both me and my little buddy. They helped me through the entire experience. They truly care read more

First off the place is filthy. I was treated as an annoyance, and my dog was used as a pin cushion. They never understood the problem or examined my dog. We left after a couple of hours are essentially traumatized by the whole experience. read more

We were told our pup needed surgery asap or he would get sepsis. This scared the hell out of us. They advertise as a 24 hr surgical facility, yet they made our dog wait a day and a half before getting a surgeon in to operate. We couldn't believe it because sepsis was imminent according to them! This resulted in more charges because dog was staying there, fully medicated while he waited for surgery. In addition they then had the audacity to charge us an after hours emergency surgery call in. Way over-medicated our dog. Kept him on meds that sedated him, caused nausea and loss of appetite- all while they were telling us he had to eat before he could go home. There is NO WAY our dog could even see food he was so over dosed with fentanyl and gabapentin, among other meds. He couldn't even pick his head up he was so drugged. We truly believe they did this to keep him there and rack up additional charges. Over $20k in total was charged - with at least $10k of that as over charging due to the issues noted above. We took him home despite them telling us we shouldn't because he hadn't shown interest in food. Once home we did not give him any pain meds. He was eating regularly within a few hours and back to himself within 24 hours when the last of the meds they gave him wore off. They play on your and your animals vulnerability and then drain your wallet dry! They ultimately did the surgery that solved my pet's problem...and we would have been happy to pay a reasonable price for that. But to prolong suffering, overmedicate, and overcharge like that is unconscionable and disgusting! Go elsewhere if you can. But if you have to go there ADVOCATE for your animal!!! Also, DON'T believe a word Caitlin (spelling?) tells you. She gave us the estimate for best and worst case scenario. Two of us were in the room when she said $5k was the max. Then she tried to backtrack to say she never said that would include surgery when they hit us with so many other charges. If you are reading this, Good luck with your animals and we hope they get good care wherever you take them. read more

Tiki, my precious ginger tabby, died one the way here. I knew he died, but I was in shock. So, I walk in with him his little basket, wrapped in his blanket and the first thing out of my mouth was something along the lines of "my kitty just died" They woman working at the desk was SOOOO incredibly warm and supportive, The took the basket with Tiki inside back to the doctors to confirm (just in case) and then allowed me to sob and ramble on like a lunatic for the next five minutes. Once I was as calm as anyone could be in this situation, they walked me through what I wanted to do with his body and were so gentle and caring throughout the whole thing. Thank you so much for your compassion! read more

East End Veterinary Center - Veterinarians Near Me - Riverhead, New York

Didn't know what to expect when our dog ingested part of a corn cob and we raced here to see if he could be helped. The facility was clean, organized and attended by professional, sympathetic and caring individuals whose mission it was to keep us calm, make us feel heard and keep the flow of communications about our dog's medical condition and progress their priority. Very well trained staff of doctors and practitioners. Highly recommend!!! read more

The most incompetent reception/admin staff I've ever seen. I arrived at 10am and was told it would be an hour wait. Fine. After an hour I was told it would be another 30-45 mins. Also fine. What I wasn't told was that there was only 1 doc there and that a 2nd would be arriving at 3pm. I said I would wait in my car and he agreed to call my cell when it was my turn, then an hour later he said I missed my slot because I wasn't there in the waiting room. "I'm just the messenger," she said. "Your job is to be the messenger." Was there until 5:30pm. I'd recommend you go anywhere else if you have another option. read more

Great vet visit best in town gave me peace of mind that all was going to be ok with my puppy. My dog was attended too and everyone was so friendly. The best experience ever and I would Say it truly hard to find service like this. Thank you read more

We have been here a few times with our greyhound and they always took very good care of our dog. Thank you.

I found Dr. White-Wethers and assistant very knowledgable, thorough and caring when it comes to my dogs allergies. They went over fees for testing before they did anything. My regular vet recommended her when they could not solve the issue. read more

I'm extremely disappointed with East End Vet. Last night, we called and spoke to a receptionist to ask if we could bring in an injured stray cat we found in Riverhead. We were told, "Yes, come anytime." Based on that, we showed up the next morning expecting they would help. When we arrived, the receptionist denied that anyone would have said that and the emergency veterinarian said they needed to "check the communication log" to see if we were telling the truth about calling. That alone was upsetting, it felt like we were being accused of lying when we were just trying to help an injured animal. We were then told they couldn't take the stray because they are "running a business." While I understand that veterinary offices are businesses, it was heartbreaking to hear that response when an injured cat needed care. We also asked if they have the contacts of any other places that would take the stray in and they responded "no you can use Google." The whole experience felt dismissive and lacking compassion. It's just very sad that an injured stray couldn't receive help after we were told to come in. read more

Only go here if you want to go broke, unbelievable pricing. My dog was there for 2 days, bill was over $11,000.00

I have a husky and he got very sick for the first time in January. I went to another place twice and got told he needed surgery and we did it at the other place, but my dog did not get better at all. So after 3 or 4 days later he was so bad to the point he couldn't even walk and I took him to east end and in about 5 minutes I was told that it is most likely to be Addison's disease. They did tests and it turned out it he has it. Now for the second time my vet recommended me to a different 24 hour emergency vet and I did not like how they treated me so I went back to east end. After they worked with me financially and I gave them the ok they did wonders with my dog he is now eating, wagging his tail, and is feeling better. read more

I have used this emergency vet on a few occasions in the middle of the night, and once when my dog was so ill our regular vet sent us here. These are highly skilled veterinarians. I have always experienced thorough care. It is very expensive (as all emergency vet ER's are). But if you need care when your vet is closed this is the place to go. read more

AVOID TAKING YOUR PET HERE AT ALL COSTS!!Read other 1 star reviews! Great docs left here like Dr Lombardi!! THIS IS HORRIBLE! My dog was diagnosed was mild pneumonia on a Thursday and sent home (even though the vet knew he had severe breathing issues.) I had to rush my dog back in the next day because he was struggling to breathe. Once my dog was admitted, I did not receive the update calls I was promised. In addition, every time the doctor changed shifts I was given conflicting information. By the next day (Saturday) I was asked to come say "goodbye" to my dog as this particular vet now thought he "was looking at a dog about to die." What just happened?! He claimed to have "called other ER vet doctors" to see if anything could change and alleged it could not. My husband and I asked if oxygen could be given to our dog through nasal airways and this vet said "no, that's what I asked other ER vets." However, the next rotating ER vet came in and when I called for an update (yes- YOU need to be prepared to call and wait for the doctor for EVERY update unless the one great ER vet happens to be on rotation,) she informed me she WAS putting nasal oxygen in my dog to assist with his breathing (admitted to ER Friday, now Sunday!) and stated she had never heard of what the previous vet was talking about! RED FLAG! This vet than continued to say that East End Vet Center "IS NOT A CRITICAL CARE CENTER" and maybe my dog should be moved to a "facility with a ventilator" as they do not have that sort of equipment. She said she would assess and call me back. This is where I am dumbfounded: if my dog has been declining since Friday (as each vet I HAVE CALLED was unsure about and then I was called to say goodbye he is dying- why didn't anyone tell me they were incapable of helping him and he should be moved to an ACTUAL VETERINARY ER?! Both my husband and I each called on separate occasions to to get that assessment and find out the status of our dog (as we were called into the ER last evening to say goodbye to him!) What was going on?! Now we learned our family brought him to a highly INCAPABLE "ER." Thankfully, our dog had his last rotation with the kind female ER vet on rotation, Dr McGraw, who was now the only vet in this facility who has our trust (for now.) She actually called us to update us Sunday evening and was hopeful; by Monday morning however our dog had taken a turn for the worse and was struggling to breathe. She called me right away to come up and together we did the only thing we could do so my dog wasn't suffering anymore. My dog died very early Monday morning in my arms. He had just turned five. In addition now to being disappointed by the fact the vets did not send me elsewhere immediately to a "critical care pet ER," I was constantly invoiced, errors were always being made (my payment was initially applied to another dog,) and when I asked a question about a total due (EVEN emphasizing that I would pay for anything my dog needed and was only asking for how the total was arrived at) I received a very rude and curt email back from billing. People working here should have empathy for the customers as they are losing pets (AND IF THEY KEEP THESE VETERINARIANS EVERY PET BROUGHT INTO THE ER WILL BE LOST!) This did exclude Dr McGraw until I just received a call from Dr Larkin (who can't grasp being honest/taking accountability) and threw Dr McGraw under the bus. Dr McGraw: I hope you were honest with me, and can stand strong and be honest with Dr L. All I ever ask for is honesty. What is going on there?! I've lost six dogs in my lifetime thus far; this one stung the most. Dr. Larkin should never have sent my dog home with pneumonia knowing my dog had breathing issues (he literally just evaluated him for that very thing!) The ER Friday evening, Saturday, and Sunday was filled with contradicting veterinarians who did not seem to know how to treat pneumonia and our family was not updated at all (hardly any notes were even kept on my dog for the 63ish hours in total my dog spent at EEVC,) we were informed too late that EEVC really is NOT an ER for pets! I regret bringing my dog there!! Please do not make the same mistake I did. I paid $13,000.00 and lost a best friend that I now think I could have saved if I only drove another twenty minutes west. I am not angry towards the staff as they could not predict death; however I am angry at myself for bringing my dog here in the first place. Still waiting on call from owners. Ha. RIP Waldorf read more

East End Veterinary Center - RIP Waldorf: I hope you can save other animals with this post - Veterinarians Near Me - Riverhead, New York

Very compassionate and caring although it was too late to save my 13 year old yorkie from congestive heart failure. East End Veterinary Center made the passing of my little one more comfortable, thank you for your caring and quality care at this difficult time. read more

East End Veterinary Center - Veterinarians Near Me - Riverhead, New York

East End Veterinary is extremely expensive. I was charged $540 to make my dog throw up. I called another Emergency Vet Clinic in Centereach and was quoted $300 to $400 dollars. I should have went there. I was literally there for 15 minutes. I understand their business model and they have to pay more money to be open 24/7. Buy it was insane how much I was charged. They even had a $45 fee to dispose of a needle. If your dog is in dire need of medical care, then have at it. I would too. But if you have a few minutes, at least call around. They are far from your best option. It's just plain greed On their part. To be fair, their employees are very nice. But they have nothing to do with the pricing. The owner is just plain ripping you off because they can. read more

It doesnt get more difficult then when your 16 year old "puppeenie without a weenie" has progressed past any recovery. Kiki was chasing deer and squirrels and guarding her kingdom just a few months ago, but congenital heart disease and age she could not outrun. The docotrs, advice, staff, and the pragmatic approach and costs here are exemplary and compassionate. During COVID they accomodated my son, wife and I with sending off our little girl. Before catastrophic failure and significant pain and duress. A fantastic facility and fantastic people!! And they did not take advantage of our emotions with heroic or financially outrageous procedures or costs. Thank you to you all!! read more

East End Veterinary Center - Q and Kiki at the Vet hospital. Aug 13 2020. - Veterinarians Near Me - Riverhead, New York

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My 15-year-old cat got sick. He was been prone to urinary tract issue since adopted as a young kitten. None of his episodes ever took place during a normal veterinary clinics hours so an ER vet service was always necessary & I used to go to Atlantic Coast veterinary in Islip . Well, needless to say he got very sick at a very inappropriate time and I took him to Atlantic Coast on Vets hwy Bohemia which is where I've taken him four times over his 15 years. When I got there, they told me they have absolutely no veterinarians available as their veterinarian called in sick so I needed to go elsewhere; if boggled my mind that at 24 hour vet care clinic didn't have any veterinarians available so they had to turn you away..really! I then brought my cat all the way back toward home to East end veterinarian in Riverhead; although it was one of the saddest times (unfortunately my baby did not make it) I will say that the care and the friendliness of this facility was absolutely outstanding. I still have his sister, and if God forbid anything should happen to her I will be going directly to East end veterinary for their excellent care and service. They made a very difficult time as easy as they could possibly have made it for me and I appreciate that so much, I highly recommend them - make them your first choice- they may be a little farther away, but the service is worth it. read more

I want to send a huge THANK YOU to Dr. Collins. He helped figure out what was wrong my Lilly. She difficultly breathing well but after X-rays we figured out what it was. The next two days after the hospital were still very difficult. Her breathing improved but she didn't want to eat much and she wasn't able to walk because she had no energy. I didn't see much improvement on this side besides her breathing. I really felt that things may not be good for Lilly but I could see she wasn't giving up. At the end of the second day, it seems like her body got adjusted to the meds and she got her hunger back. She has now more energy than she had before going to the vet. Thank you Dr. Collins for all your help! Lilly and I are very grateful for you read more

East End Veterinary Center - Lilly - Veterinarians Near Me - Riverhead, New York

Amazing staff! Super fast triage. Very compassionate receptionists, nurses and Vet. The vet explained everything and gave choices, taking our finances into account and making sure our puppy was cared for properly. Everything was explained fully. My 2nd experience and I will keep driving 40 minutes in an emergency for this kind of staff. Kora is all better thanks to you all! read more

East End Veterinary Center - Kora the Blue Heeler pup thanks you all! - Veterinarians Near Me - Riverhead, New York

Our experience felt mechanical and money hungry. We were left in the dark regarding our dogs condition. Procedures that were not authorized were performed due to a convoluted estimate/deposit system. All of which were dramatically more expensive than other hospitals. We were told that any charges more than the low end of the estimate would be consulted before the procedure was done, only to find out later that this was not the case. After waiting 5 hours we still had no results of our dogs condition. We had to wait for x ray reviews so in the meantime we brought our dog home to comfort him as he had spent majority of that time in a kennel. Owners are not allowed to be with pets while being seen by Dr or staff. 2 hours later we received a call saying we had to come back for further treatment and payment for an additional unauthorized procedure and would still not give us the results. The woman on the phone was quick tempered, would not accept questions, and told us they would be sending results to our primary vet, who is not open for the next 2 days. She threatened to send our case to collections before we could even return to the hospital, then hung up on us. Her irrational behavior and anger made it impossible to receive further assistance. Because of that we now have no way of finding out what is wrong with our dog until the next business day. If you are on the east end I recommend you take the time to go to another 24 hr hospital. If you can not; be wary of their system, be prepared to wait, and understand that your pet will be treated as an invoice payment, nothing more. While we encountered a disgruntled staff member, the majority of these issues do not solely reflect the actions of the employees, but of management and the owners. The Indeed posting reviews sounded unfortunate. So for the sake of future patients and employees, we hope that the owners and management make some serious changes. read more

East End Veterinary Center - Veterinarians Near Me - Riverhead, New York

DO NOT TAKE YOUR PET HERE. THERE ARE OTHER 24 HOUR EMERGENCY VETS ON LONG ISLAND. I'm currently involved in a lawsuit with them because of their negligence. I brought my dog in because he had a metal spike in his paw. I told 2 people what it was and where on his paw it was. I told an intake vet tech, and the vet that he had a metal spike in his toe in a specific spot. They told me they removed everything from his paw. They did not. They didn't remove the metal spike. They sliced up his foot and didn't even remove the spike I told them to remove. I brought him back to have it removed. They charged me AGAIN. And now he has a permanent limp. He's 2 1/2. My heart is broken. Not only did they completely ignore me during the intake, they've been telling me that it was unavoidable. It was avoidable. My dad somehow just had a similar issue. He brought his dog in and they told him they were going to have to amputate his dogs leg. He brought his dog to another vet 45 minutes away (also a 24 hour emergency vet) who was able to fix his dogs paw without issue, and even gave him a discount because he's a school bus driver and doesn't make a lot of money. N I G H T M A R E read more

I called several places to have a very sick ferrel cat put down. The cat was turned down by several places and shelters wouldn't pick up the phone. Im glad I called this place. Front desk staff answered right away and without a hesitation said yes, we'll take care of it. Wish more vets placed animal care above all. read more

We were triaged quickly, and our emergency was treated quickly and with great care. The liaison and doctor was excellent. We are grateful for the care Emma received. read more

My beautiful 6 yr. Old male Pomeranian died on May 18th, 2021. Its how he died that was disturbing. Hachi while walking and 1 minute from our house, he fell over to his side. We rushed him 5 minutes away to the closest Westhampton beach animal clinic where Dr. Boutges wouldn't see him. Our baby was in obvious distress. We were told to take him 20 minutes away to the 24 hr. Emergency East End Veterinarian hospital at 67 Commerce Drive. He had already passed. Hachi was to be cremated. A few days passed and we got a call from East End Veterinarian clinic that his ashes were there. We didn't get a call from Regency where they cremated him prior to their call. I called East End Veterinarian clinic to pick up Hachi's ashes only to be told by an extremely rude Melissa, that his ashes have already been picked up on May 28th! They have no actual record as to who picked him up ashes. Now they are missing! Hachi will always be in our hearts read more

East End Veterinary Center - We don't even have his Ashes! Missing - Veterinarians Near Me - Riverhead, New York

Gentle loving compassionate staff. Compassion was flowing powerfully here. Thank you !!! read more

We recently had a medical emergency with our dog, all the more frightening because it was a Sunday afternoon & our local vet's office was closed. We debated whether to go to EEVC in Riverhead or travel an extra 30-40 minutes to the veterinary specialists further west. We decided on EEVC because it was closer & we're very glad we did. The facilities are clean & pleasant, the staff was courteous & helpful, & they promptly took our pet in for treatment. The doctor seemed highly competent & took the time to sit down with us to go over his diagnosis & treatment. The next day, the report was sent to our regular vet, who confirmed that he has great confidence in the EEVC doctor's diagnosis. Following the vet's advice, our dog's condition is showing improvement. We're very happy with & thankful for the emergency service we received at EEVC. read more

Awesome staff Doctors,short wait time, clean office, our rabbit was seen here and well treated For. thank you staff for the great service

Don't go. I took my 7 year old cat to this place 3 times since end of November. I spend a total of $1200. They kept telling me it was a respiratory infection. After 3 different antibiotics, 2 viral medications and 2 different steroids my baby was still not better. I decided to get another opinion some where else. The took about 1 minute to tell me she had tumors all over her. One big one in her stomach The new place I went to told me how could they not have found this. All wasted time. I had to put my beloved Hazel to rest today. My family and I are devastated. As I write this I'm sitting crying for her. I will miss you my sweet angel. East end vet is all about the money. Oh another thing, They don't let you go in the room when they do the examination. I Wonder why. Thanks for nothing East End Vet! read more

THE worst place I have ever visited in my entire life. Fur baby owners beware. This place is lacking in any sort of professionalism. Apparently you cannot even be with your animal when their so called "vet" examines your pet. This is atrocious! My husband and I live in Northport and we travel out east on many weekends with our puppy as he enjoys exploring new places. We happened to be out east this Saturday and he ended up with something in his ear. We brought him to this horrible place. They gave him an antihistamine and they even said it out of their own mouths; "We didn't look at his ear. The vet said she didn't need to" It is now Sunday morning and our poor baby is in pain with a foreign object in his ear. We will be contacting an attorney. Places like this should be ashamed to lie saying they actually care. All they care about is billing you over $200 for services they are incapable of providing. UPDATE** Just brought our puppy to our local vet. They removed grass and tons of debris that was in his ear. Something that was never done at this hell hole. These people are horrendous. They charged us over $250 for nothing. They did ABSOLUTELY NOTHING!!!! do not trust these "people". I wonder how they sleep at night. Incredibly disgusting. Already reported to better business bureau read more

We've filed a complaint with the Office of Professional Discipline at NYSED since we still haven't received any information about biopsy results, how much were being billed, no receipt etc and this was our experience with staff; Our dog was operated on by Dr. Larkin and he was the ONLY one who was professional at this veterinary center. They're understaffed and our dog had to sit in a cage 8 hours because the surgeon was too busy to bandage her. The secretary for the surgery department only talks to you ONCE and only about billing procedures and then doesn't answer the phone, doesn't return calls, sends e-mail responses without explaining anything regarding billing which is not at all clear nor does she forward urgent messages to the surgeon. When calling to get someone to answer questions about our dog's post surgery symptoms we were hung up on! Then, the staff director, Margaret McLaughlin got on the phone and said, "You can't get much higher up than me." then she proceeded to hang up on me because I wouldn't allow her to repeatedly interrupt me. She talked over my pleas for help with my dog as she stated we'd be e-mailed instructions on going elsewhere for our dog's symptoms and follow up appointment after interrupting me again and hung up on me AGAIN. These two women would be perfect employees at a meat packing facility for the amount of compassion and respect we were shown and the level of care they have for our poor dog. Please be warned that you're going to be treated with disrespect and may end up losing your pet in their incompetent care due to the lack of professionalism and competence of this company's staff. This center wants your payment which is ALL THEY CARE ABOUT & then your dog could live or die they really don't care. We are also complaining to: New York State Veterinary Medical Society Dept. Of Consumer Affairs NYS Attorney General Better Business Bureau We are also leaving reviews to prevent others from this experience which is a consistent issue at this facility as you'll see when reading their other reviews. I wish we'd gone elsewhere and suggest you do the same! read more

Very professional compassionate team working here. Everyone was very knowledgeable and helpful for my pets needs. Provided care and expertise for addressing my dog's pain. read more

wonderful care. Clean professional kind caring facility. no hidden fees. Costs explained up front. Would highly recommend!

Very happy with the care Casper received. They helped make my decision by explaining everything clearly. I felt the staff truly cared about his well being. They made me feel welcome at all times and that they were also concerned for me. I couldn't ask for anything more. read more

My dog required emergency surgery and I was referred here by my vet. Excellent care. Everyone really friendly and helpful. Vets explained everything very thoroughly and were good about offering options. I have been in the past with other pets and have always had the same opinion. I just wish they were closer to where I live because those late night car rides are killer. read more