Fantastic service! Tommy himself will address any of your concerns, work was done impeccably and in…read moreless than 4 days. Book ahead of time, they will work with most insurances. The secretary/assistant is a sweet lady who will also give you time, valuable information and updates. Let's not forget the gentleman who cleans the car after the job is done! I've never had my car looking like new before! after working with them I will recommend them 100%

Tommy was fantastic every step of the way, from the initial consultation to the work. He was…read morepleasant to speak with, very down to earth, and understanding of our needs with a kind sincerity. The service at this shop was very smooth. My partner and I had a rental van with a damaged bumper that hopped the curb and scratched up the underside the night before. We were torn over trying to have it fixed in KW or once we got back to the mainland where there would be more shops and a less captive market for this type of thing. Fortunately she called Tommy and he talked her through the initial damage assessment and told her to come in. When we arrived, Tommy came straight from the office to check out the damage in person, then knew exactly how to fix it and proceeded to get us straightened out immediately. One of the most convenient and speedy body shop interactions I've ever had. This shop seems to have a great team of people who care about serving their community and visitors, and I wish more body shops on the mainland were like Tommy's! Highly recommend if you need work in KW and want an honest team behind it.

Rear fender crunched on Mercedes GLK. Lonnie Hensley Automotive was the most competitive quote of…read morethree local shops. Results? Customer Service: Great. Turn around time: As Promised. Quality of work: Flawless. Overall experience: Best ever.

Lonnie Hensley Automotive fixed not only one but two of my side mirrors and they both turned out…read moreperfect. The price was 1/3 of what auto body shops in Atlantic Beach, FL were telling me it was to fix it. I will always use Lonnie Hensley for my car troubles in the beautiful Florida Keys.

awful car repair! My rear car door was hit by a truck while parked. I took it to this shop and they…read morekept it 2 months for repair and when I got it back the door would not open from the inside. i took it back and they told me to bring it back on there lunch hour. I never went back. I did not trust them. 0 stars I was charged 3000 dollars. Will never recommend this shop or return there. NO STARS!!

I have two trucks that I paid in cash for paint and body work at Conch Auto Body (before name…read morechange). Truck are a F150 and F350. Andy and Steve were very nice and professional. Every time. However, the services I received were not good at all. And still have not been addressed correctly. I should have realized they were a collision center and worked mostly with commercial accts, insurance companies. I have taken both trucks back for rework on quite a few occasions. They obliged and did not complain and did the rework. Only to get it back with similar or addition issues. This has been about a 2 year process to this point. Bottom line, the paint looked like it was shot good with some runs in the paint. Clear coat looked good. The problem came in on the prep side. And I mentioned this to Steve when I first picked them up. It was evident that the prep was overlooked. The prep is horrible on both trucks. Once the paint is laid down correcting prep issues is more difficult so it was largely ignored on subsequent visits. The prep issues have reared the ugly heads again as the paint is now peeling on both trucks. I had reassurance from Andy that they would call me to bring the trucks back in for rework when they slowed down a bit. That was a year ago and have never received a follow-up call. It now looks like the business has changed hands and this work may never get done correctly until I pay someone to un-fuck it. This review has been a long time coming as I was hoping to resolution with them directly. JS

Great to work with. Excellent communication and all around excellent. Took some time to get on…read morethe schedule as they're quite busy. Drop the car off at the agreed time and it was finished in no time. Pretty efficient operation.

Excellent in every way ! Very friendly service....I was kept updated on the status of my auto…read morerepair, my calls were returned, and best of all my car looked better than new after the repair. I will use them again, if necessary, and recommend them to everyone !

Ernest and his staff were very helpful and took the time to listen to our concern and resolved the…read moreissue. We now have a new place we feel confident to take our truck even if we live in Key West and highly recommend, Tommy the Owner is the best.

We had work done on our truck. Excellent service and price! Highly recommend them. Thank You Ron!…read more Tim and Melissa