Very disappointed I had my front and rear brakes changed two weeks down the road I'm having the…read moresame issues as I was prior to having my brakes changed and when I took my car back to Richard's tune up he didn't have time to even take my car around the block customer service is key especially when you have people that are local that come to you on a regular basis very very disappointed

On the way for a weekend vacation from Miami, our front brake pads started screeching. We made it…read moreto Key West and asked around for repair shops but got quoted crazy estimates just to change the pads. Found Richard's Tune Up on Facebook and Reddit and just showed up before they closed on Friday. Jay was super nice and said it was no problem, we would have it fixed before we had to leave on Monday. Car was ready the next morning and the price was incredibly reasonable. Thank you Jay for the quick repair, you saved our vacation!

I had my Range Rover in another shop for 3 weeks and they couldn't fix it…read more A friend recommended this shop and they got it fixed perfectly much quicker. They saved me a tow to Miami and the cost was much less than the dealer.

Took nearly two weeks and very poor communication. They made me wait 40 minutes in the heat to pick…read moreup my vehicle before accepting payment of $2700. Customer service and common courtesy are not part of the culture here.

Had some bad luck with a tire puncture in the sidewall, of course and the folks at KM were able to…read morereplace it with another make and model in no time. Even having to order it in, the tire was installed in a couple of days for less money than Tire Discounters.

We were on vacation in the Keys and our car battery died. We were so fortunate to have found this…read moreauto repair shop who saved our day. They also have a warranty on our battery that extends to other auto shops within their network. We received remarkable service and they allowed us to enjoy the rest of our trip.

They have always done a great job when I had tires shipped to them. Clear pricing and while you…read morewait service.

This small tire and repair shop is a little off the main drag in Big Pine Key. On Saturday, January…read more24th, 2015, I was in desperate need of some help. My dad had driven our RV from Missouri to the Keys and had run into a low pressure situation. I stopped at the Mobil station near where we were staying on Summerland Key...no luck. The connector didn't fit. I then went to the nearest marine shop. No luck. The dumbo behind the counter said they didn't even have an air pump...even though there was one right behind his chair. He suggested I go on down the road to NAPA auto parts. I did just that. After listening to the two idgits behind the counter cuss at each other for 10 minutes and tell me that they couldn't help me, I just decided to look up a place on my own. I found Monroe Tire on Yelp, but it didn't have any reviews. I decided to go ahead and give it a try. It took me a bit to find it, and when I pulled up, I thought I again wasn't going to get any help. The first guy I talked to clearly didn't want to be there. He simply said that they weren't open and then got up and walked off. The owner then came outside, and I talked to him a bit. I know he was extremely busy and didn't really want to help me, but you wouldn't be able to tell it by talking to him. Keep in mind that I am in a huge RV, and adding air to the tires is no simple task. He really and truly didn't have the time to help me. I could see that he was backlogged, and that he was working the weekend to catch up. Regardless, I was in a pickle and didn't want to make the 23 hour drive home with low tires. After a minute of talking, he agreed to help. Even though he had a shop geared for regular maintenance, he brought out everything in his arsenal to help get the huge rear wheel caps off so we could get to the valves to check the pressure on the tires. Rather than go through the rest of the story, let me say this: he stopped what he was doing, helped me out of a very tough situation, laughed and joked with me the whole time and ended up only charging me $10. If you need help with any kind of auto service and don't give Monroe Tire a chance, you're missing out.

Do these employees at tires on location sit around smoking crack & shooting up on heroin every day?…read more I purchased an OEM customized, very expensive electric motor/wheel from a factory - It arrived wrapped in 2 layers of plastic so nothing would get scratched. I took it to Tires on Location to install a tire...they charged me $65(plus tip) (!!!) to install ONE TIRE! And EXACTLY AS THE LAST TWO POSTERS - THEY DESTROYED MY WHEEL! I own a tire changer - the ONLY way you scratch rims this way - - is if it is intentional, callous, or being inept. I think "Tires on Location" is all three.

We have used Tires on location for about 5 yrs, useing them for our company vehicles and personal…read more 2 3 months ago had them come out for my car oil change n tire rotation kid was here 30 mins tops said he rotated but didnt n charged us for it, last month my husband had them come out for his work truck, actually watched him threw our window , 20 mins , hubby says you changed the tires right ? Kid says yes sir..so hubby pays him gives him a tip even calls owner and says I physically watched your employee NOT rotate the tires and gave him the opportunity to he HONEST he didnt still charged us. Now yesterday they came out to change oil in my fairly new car & rotate, I go out there is a giant puddle of oil grease prints all over my car and kid proceeds to say oh the last guy which he has mental problems anyway put the oil filter in too tight, Well WHO PUTS AN OIL FILTER IN AFTER YOU CHANGE TGE OIL so now I go to move the car back so I could work on an oil spill they created and my car check engine light is on and says engine in distress! They were trying to beat it out of here before I saw it..Im like wait a minute whats this!? He says oh I gotta go back to shop after they close and get the computer to get that code off n reset car, im like ok its after 5 now. Again call owner owner says he will come up. Never did said the original guy that never rotated the tires that guy says im just here to clean an oil spill (also let him know his fellow employees were putting blame on him and are saying your mentally ill) my husband calls owner whom now proceeds to say he cant get up here but is sending the 1st guys back. We own a successful HVAC company we know mechanics so a simple oil change turned into a nightmare and now I have the worry that they permanently F'ed my vehicle up which after I drive it today if 1 drop leaks my lawyer will be my 1st call. TOTAL INCOMPETENCEY They used to he efficient but ever since some divorce or something happened with the owner its been shit! We will no longer be useing their services and will try Pit stop . I think the owner should get his ass back into a truck and retrain his employees!

Great experience at this full service repair shop. My wife's car seems to be a magnet for every…read moremail or screw on the road, needless to say A-1 has been our go to for these minor jobs, but I will trust them for any major problems that will arise in the future.

Quality work, friendly staff On time appt schedule. Great…read morevalue for the keys I will use their services again

Fantastic service! Tommy himself will address any of your concerns, work was done impeccably and in…read moreless than 4 days. Book ahead of time, they will work with most insurances. The secretary/assistant is a sweet lady who will also give you time, valuable information and updates. Let's not forget the gentleman who cleans the car after the job is done! I've never had my car looking like new before! after working with them I will recommend them 100%

Tommy was fantastic every step of the way, from the initial consultation to the work. He was…read morepleasant to speak with, very down to earth, and understanding of our needs with a kind sincerity. The service at this shop was very smooth. My partner and I had a rental van with a damaged bumper that hopped the curb and scratched up the underside the night before. We were torn over trying to have it fixed in KW or once we got back to the mainland where there would be more shops and a less captive market for this type of thing. Fortunately she called Tommy and he talked her through the initial damage assessment and told her to come in. When we arrived, Tommy came straight from the office to check out the damage in person, then knew exactly how to fix it and proceeded to get us straightened out immediately. One of the most convenient and speedy body shop interactions I've ever had. This shop seems to have a great team of people who care about serving their community and visitors, and I wish more body shops on the mainland were like Tommy's! Highly recommend if you need work in KW and want an honest team behind it.

This people go to your home no matter where you are in the island, they have 1 driver that can get…read morein on Sigsbee base. They are normally pretty busy so most of the time is per appointments. 2 weeks ago I had my tires change, and some concern over some parts of my vehicle that I already knew was going on but didn't have the time to fix, he suggested take it to their mechanic and if you want them to send you the mechanic it will be around $65.00 for a diagnostic. They are currently fixing my car today since we had to order parts for it. Some people say they are a little pricey but to me as long as customer service is done right you got my money and I did some research on my own for the parts that I needed and their price was like 20.00 over the online price so to me is worth it. She did said she call several dealers for the parts but couldn't find a lower local price available. Waiting 1 day to fix my car vs waiting a week or 2 for the same results for a safety issue is worth it to me. I have got their services before and they are on a growing pat, so still have some room for improvement in their part but I like them. I will recommend them for tire and oil change they go right to you and change it in no time.

STAY AWAY FROM THIS COMPANY My husband called them for air…read morein our tires for our RV. Plain and simple job that was all we requested. She quoted us $200 .. The guy took 20 minutes to complete the task and then hit us with a $400 bill. My husband wasn't at all happy and spoke to the woman who initially quoted us the price. She came back screaming at us that we had to pay up or her husband, her lawyer and the police are on the way to us at the Rv Park where we were staying. We felt very threatened by her. Of course, we ended up paying them. Lesson learned. And to top all that off the appointment was supposed to be the beginning of the morning, no message or apology we had to call them and reschedule later in the day. She obviously probably thought these people are desperate. Let's get them for double the amount that was my impression