After viewing multiple units in Mr. Jones's portfolio and moving into our favorite, I can…read moreconfidently say he runs a tight ship, making sure both prospective and active tenant are happy with the quality and condition of their apartments. Having lived in 5 different apartments under a variety of different property managers before Mr. Jones, I can say his communication and transparency is a rarity and refreshing change in New York. The quick responsiveness to address any questions and concerns I've had has been greatly appreciated. The unit we've moved into is a true gem in Clinton Hill, with some of the best value for my rent I've come across in all my apartment hunting. If you're looking for a trustworthy landlord, while feeling confident in the apartment you'd like to move into, look no further - you've found it.

After reviewing a "blank" contact of their services, a call was scheduled. On the day of the…read morescheduled call, I was unable to reach them (kept reaching their voicemail...). After numerous attempts, I was texted, "I'll call you back as soon as I get off of the phone." That was November 1st and it is now November 3rd. Unfortunate... I am disappointed since the description of this company and their services is written so professionally, I was really hopeful they would have provided excellent service. I wish them the best of luck!

They never answer the phone. Very unprofessional. Very sketchy. The quality of the buildings looks…read morebetter than the quality of their character. I hope that's the case.

this building is disgusting. rats everywhere, dirt trash stink through the building.! shitty…read morequality repairs because this is the same ceiling i posted about before. at this point see you in court.

great experience living at 330 Starr street over the last two years. management is responsive and…read moresuper on top of all tenant issues, managing requests as soon as they come in. Apartments were well taken care of and maintained, sad to be moving soon!

Absolute garbage management company. We moved in in August and have had to make a maintenance…read morerequest several times a month because of how much is wrong / broken in this apartment. We even had a maintenance man blame us for something he forgot to do. I waited and stayed home from work all day yesterday for maintenance to come and I finally call him and he doesn't know what i'm talking about and says he doesn't fix ovens which is what i need looked at. edit: they also requested i take this review down

Katarina was very helpful for me in finding a new apartment! She was super attentive and…read morecommunicated great with me on my first apartment in new york city. She got me set up with a showing next day and was on time and answered all of my questions. During the application process, she was also super communicative and answered all of my questions - especially for my first apartment I got in NYC. I have recommended her to other friends of mine looking for their first place in the area! Thank you Katarina!

This is a scam. Do not rent an apartment from Katarina or Marek. After we moved in, they tried to…read moremake us pay an extra 1k for the washer and dryer that were already in the unit and were included in the apartment. After moving out over 6 months ago, we still haven't received our security deposit. She claims to have mailed it but refuses to send tracking numbers or zelle/venmo instead. We are out thousands of dollars now because of her and won't get it back until it's resolved in court. Search Katarina and Marek on reddit to read even worse experiences. This city is expensive enough, don't make your life harder by working with them.

I've lived in a building managed by Alex for the past three years, and I truly can't say enough…read morepositive things about my experience with him and the Building Equity Management team. Alex is kind, understanding, and consistently communicative. He often replies to emails within minutes! Sokol, the super, has also been wonderful to work with. He's incredibly responsive, helpful, and always quick to address anything that comes up in the building. It's rare to find a team so reliable and easy to work with in property management, and it's made my experience living here seamless and stress-free. I'm very grateful to have had such a positive experience and would highly recommend Alex and the team to anyone.

I would recommend staying away from renting in a building managed by this group. Brandon Friedman…read moremade a conscious effort to keep our security deposit by billing us for "damages" that were either there before we moved in or normal day-to-day wear. Fortunately, we had dated photos of the apartment showing it was in the same shape as when we moved in a few years prior, and we were able to get most of our deposit back after a lot of back and forth. If you're a tenant in one of their buildings, I highly recommend documenting the condition of the apartment when you move in (missing screens in windows, small chips or scrapes, etc.). Otherwise, they will make every effort to keep your security deposit.

Alright. I see that I am the only person having issues with this management company…read more So, I was residing at 10 Hillside Ave for a year. Got a lease renewal letter in which they proposed an 11% to 12.5% increase on my lease. A month and a half before the lease ended, I sent them a polite letter that informed them my desire to end my lease. The letter also included the address where they could send my security deposit. I moved out on 8/30/14 (the last day) and gave my keys to the super (I had initially called him and he was aware that I was moving out before month end - he said, something to the effect of "oh. You are the person moving out of 3#"). It has been five weeks after my move/almost three months after my sent my letter and my security deposit has not been reimbursed. Wondering what is happening, I called the company. The person who picked up the phone was nice until I mentioned that I wanted to know about my security deposit. She immediately changed her mood and asked me if I had sent a letter requesting it. I said that I had sent a letter before the lease ended and she responded (in a very awful tone) that the letter had to be sent after I moved out. She also claims that she does not know how long this process take (mind you, this is the same person I spoke to when I initially started the lease - so, she's been there for almost a year). I also mentioned to her that I am a native New Yorker and I have moved a lot, but this was the first time in which my deposit was pending a written request that I was never informed about. Anyway, I said I would send the letter today and she abruptly hanged up on me. I can't believe how rude she was! She probably is one of the owners of this company because I can't see how a reputable business would keep employed someone so rude to their customers. I wish I could give zero stars.

6555 Broadway Bronx, NY 10471…read more I regret not doing research on management companies before I decided to move out to this place. At this point almost 5 years after a lot of the comments I've been reading; this company hasn't changed much. It is January 30th, 2015 and the heat and Hot water issues are STILL a Problem on top of Every other issue. It is 6:41AM and I cannot sleep because of how stressed out I am due to my living conditions. I have been writing reviews Everywhere I possibly can since about 5:10am. At this point I am exhausted and will be pursuing legal Actions against this company. I am beyond tired of living in the conditions I am living as if I am some sort of less than human where my bathroom ceiling has been opened for almost 2 weeks now. The department of housing came in and has reviewed the conditions I am currently living In. The conditions are so severed they have given them 3 days to resolve the issue and They Still don't care. The staff in their Brooklyn office is just the worst type of costumer service I have received in all my years interacting with people in general. There's an older Lady that everyone says she acts the way she does simply because of her aged where she's very disrespectful when you call. As a friendly advise to the shareholders this is no way of running a business even if she's a family member, she's driving people Away from your business. She hangs up the phone "If you are taking too much of her time" they are always bouncing you around from the Brooklyn office to the Manhattan office and vice versa. Leon I belive is the name of the person in charge of leases is Never available and is ALWAYS in a meeting, he never picks up a call, they tell you to call back at around 3pm every single day when you call back, "Leon is Gone for the Day". I have been in this apartment now on my 3rd year and I have never been the type on tenant to complaint but at this point this is not only unacceptable but inhuman to think is ok to have us live under these conditions. City has given them 3 days due to the severity of the issue.

if I could put zero stars, I definitely would because this management company does not deserve even…read moreone star they are neglecting every problem there is I've been battling the leaking situation in my bathroom for 2/3 years every time I called the office sometimes they tell me this is the first time they hearing this other times they are just ignoring made a bunch of complaints with 311311. They opened the case couple of days later they close the case and it's leaking again Moldy smell in the bathroom mushrooms growing on the ceiling that's what you get with this management. I wish the landlord himself would know how this garbage management is trading his building or maybe he doesn't care either already contacted local channel 12 news. They said they are willing to help at 1439 Ocean Ave. all the buildings that this management is managing our garbage if it looks nice in the beginning watch into three years mark my words. This complete garbage they don't care about anything. They just want their rent money horrible been going on forever have to hire a lawyer

They say the building depends on the super, so I can't comment on every building in general, but…read moremine is great. Responsive super, personable guy. I came from a building under Pinnacle Management and I only mention them by name because of how godawful they were. ROACHES: -pinnacle: thousands if not millions -lilmore management: 0 RESPONSE FROM MANAGEMENT: -pinnacle: basically you are dead to them -lilmore management: David answers every time SUPER: -pinnacle: when he exists in 3D, he walks into your apartment unannounced. It happened twice. -lilmore management: the man is a saint who loves to help. Fist bumps all around. That's the BIG 3 for me. If there is a bonus round, I'll say that Lilmore compared to Pinnacle is a thousand times quieter. This has been an honest review by a former angry tenant. Team Lilmore all the way. Pinnacle still owes me money. People don't forget.

Horrible, rude, incompetent , trying to get rid of them as a management company. currently in…read morelawsuit with them for failure to maintain services within apt as required ..absolutely dishonest

I wish I could give 0 stars. These people are inept and smug about it, especially a woman named…read moreBrownie. I live in a co-op building they manage and these idiots scheduled bay window replacement in the dead of winter. That's 4 windows in the living room replaced in 25 degree weather. A 6 hour job. I have a 4 month old and I was told by Brownie to just stay in my bedroom the whole time. Where, yes, it was freezing still. I called the cops on a neighbor who was abusing his children and wife and when then this neighbor began threatening me I requested that cameras be installed in the hallway for my protection and I was told there was nothing Newport could do about it. These people are the worst.

This apartment is front facing and the resident cannot see out of his window. This management…read morecompany knows of these problems and does nothing to fix them.

I've lived in 2425 Nostrand for 3 years. On month 3, black mold became visible in my bathroom…read more After 6 months of calling and texting the super and management, they finally came...to paint over it with high coverage white paint. This cycle repeated until 18 months into my time here, when three different pipes burst in my ceiling, so much so that they were shooting water out of the exterior wall of the building, through the brick. They waited 2 days to come by, as I watched cockroaches crawl out of the hole in my ceiling. Plaster was coming down in gross brown globs. When they finally stopped by to repair, they did so by duct taping the pipes, covering the affected area with grid tape, and plastering the bejeezus out of it. A month later they came by to paint over the plaster and the mold that had regrown there (because the pipe was still leaking). This cycle has repeated 4 times, and today, my ceiling caved in. It magically only took them 3 hours to "fix" and clean it, but thankfully, I got some samples of the rotting wood and mold that was inside the wall and ceiling. It took them 5 days to come for the caved in ceiling. They did not clean after, and there are globs of plaster on every imaginable surface. I'll update my review once I get the lab results back for the samples I took.

Every time I needed a little repair, or there was something to discuss, JP and the Crosstown team…read morewere quick to respond, attentive, and kind. They are a great building management company!

Crosstown does a wonderful and thorough job managing their properties. I've been with them for over…read morea year now. Everyone is very helpful and friendly! Great company for property management