I'd give zero stars if I could. First off, the old manager John Miller was a complete loser and had the worst customer service of anyone I've ever dealt with. He told me he had no obligation to release my newly purchased boat to me when I asked if I could just pick it up instead of them dropping it off to my dock. We were going to be up there the 3rd week of June and request in early May to get our boat out of the watwr and it wasn't dropped until June 18. After respectfully asking multiple times with no responses, if they could just drop it near the water and I'd come grab it myself he still caused a fuss and nothing was smooth or straightforward. The Boat is only 2 years old and had multiple small issues, but the problem is that when I call service nobody gets back to your or they say they will call you back, but never call you back for repairs, so you are left figuring out how to fix it yourself. I was happy to hear in the fall when they got a new manager, Bill Alcaraz, and he was super friendly at first. Once we had scheduled a time to get the boat winterized, he informed me a day before the boat was to be winterized that he would no longer service my boat because of my differences with that loser John Miller. I asked him to reconsider because at no point with my previous run ins with John was I rude or exchanged unkind words, we were just on difference pages even though the guy sucked at his job. I never should have requested to go back to this place anyways with my previous experience, but I did because it's all I knew up there. after a couple emails with Bill that he didn't respond to me and I asked him to call me to have an adult conversation for an explanation, but he couldn't even do that. Guy is a coward and it seems to at the terrible customer service will just continue over at East Coast Flightcraft. What a joke this place is, good riddance! Go to Y Landing Marina in Meredith! They have great customer service, are real friendly and a pleasure to deal with. read more