I have been using Greenlight Collaboration for years to provide online training to users of my…read moreonline registration system. It has made all the difference in the world in getting my customers up to speed.

From the owner: Greenlight Collaboration was founded by Kevin Ward as PC Conferencing 2001. As a telecom veteran,…read moreKevin saw an opportunity to provide simple, affordable and reliable ways to connect people. As technology evolved the company did too, but our goal has always remained the same: to provide you with easy-to-use, intuitive audio, web and video conferencing to help you communicate and collaborate effectively with small work teams and large audiences alike. On June 1st, 2010, PC Conferencing became GreenLight Collaboration. Our name change was much more than a rebranding effort. The move to GreenLight Collaboration was intended to reflect our evolution as an operating-system-neutral collaboration platform and as a provider of collaboration services inside and outside of live meetings. What makes us different is our focus on providing outstanding customer support for each and every meeting. Although our technology is easy to use, we understand if you want someone to guide you during your first meeting -- especially if it's with an important client. And if your goal is to reach a large audience with an audio broadcast and slide visuals, a GreenLight Concierge will help you plan and orchestrate it from beginning to end. Our motto is Your Goal, Our Assist. We look forward to helping you and your organization reach your objectives. Virtual meetings, HDaudio/web/HDvideo conferencing services. Share Presentations, Drawings, and Documents.

Sandeep was amazing. We kinda came in late on a Friday night and we sat down at a table and he…read moreanswered ALL and I mean ALL of our "old people" questions Lol (we really are t that old, late 40's-50s). He was so helpful. My husband and I were both needing to upgrade our phones and he explained everything about the options we had. It was easy to make a decision with his knowledge. We also bought a plethora of accessories and he brought options (if there were any) for each of us to choose from. That was true customer service. Sandeep in my opinion went above and beyond helping us. We spent a good amount of change at the T-Mobile store. He made us feel like we made good informed choices and we don't regret any of them 24 hours later. We are so happy with our new phones and all the fun stuff to go with them. I also need to get my mother's phone updated as well and I will be making sure we make an apt with Sandeep. Sandeep is a perfect example of what every customer service rep should be! A true model of excellence. he made sure we knew how to finish the set up of our phones once home. We got them set up with no problems. He needs a raise or some kind of acknowledgment for his superior job. Thank you for hiring good folks to work for you!

I went in yesterday to get help with my phone. I got a salesperson who did not even want to help me…read moreout. I went to T-Mobile at 7850 W. Alameda Ave. STE A. I have been with this company for 30 years and have never had this poor of customer service. He did not want to transfer anything over to my new phone. He said that I had to sit there and basically set up because he had me connected to store Wi-Fi and try to transfer over things on my own. I asked for the manager, and he basically supported this poor behavior of this employee. Unfortunately, I left very disappointed. I was able to walk into another store, and the salesperson got me all set up. It seems like T-Mobile customer service has gone way done in this store and management supports terrible work ethic.

Renee did such a wonderful job! I had such a great experience! I don't normally enjoy coming into…read morethe xfinity store but she definitely made it enjoyable. She also helped me get the best deal. In talking to her I discovered that she is still new so I was even more impressed! One thing I would encourage her to do is try to connect with the customer on a personal level during everything. I know that there are a lot of steps to focus on when setting up an account and that she was doing it as fast as she could which I really appreciate. But even if you have to pause with what you're doing on the computer to interact with the customer, the little bit of extra time will be worth it because you turned an already good experience into a wonderful one! I wish you all the best in your new position! Spencer

I canceled my Xfinity service after months of unresolved billing issues. My internet bill was…read moreconsistently much higher than the quoted monthly price, and no one could clearly explain why. I was also charged over $400 for an Xfinity Mobile account that I never activated or used. Although Xfinity acknowledged the account issue, I was never refunded the money I was charged. After countless calls, chats, and time spent trying to resolve it, I was simply told it was too late to issue a refund. This experience was frustrating, time-consuming, and disappointing. I hope Xfinity improves its billing practices and customer service so other customers don't have to go through the same thing.