I was extremely disappointed with my experience with Tree Masters -- and I was not even their…read morecustomer. Tree Masters was hired to perform tree work at the property behind my home. Their crew entered my fenced backyard without my permission. My 80-year-old mother happened to be at my home and was apparently told what they were doing, but she is not the homeowner and I was never contacted or asked for permission to access my property. When I returned home, I found that my fence had been taken apart and was not properly secured afterward, with a panel missing. At least two of my outdoor lanterns were broken and piled off to the side, my hammock had been tossed aside, landscaping material I had intentionally placed for weed suppression had been removed, and hydrangeas I had planted had been trampled and were no longer apparent. I contacted Tree Masters and arranged to meet with them at my home to discuss the damage and give them an opportunity to make things right. They arrived approximately 45 minutes late to the scheduled meeting. What happened next was particularly concerning. During the meeting, Spencer introduced Chris to me as the homeowner of the property where Tree Masters had been working. I subsequently confirmed that Chris is **not** the homeowner. I went into the meeting hoping for a straightforward conversation: acknowledge what happened, repair the fence, address the damaged items and landscaping, and move forward as neighbors and professionals. Instead, I left the meeting with even greater concerns about how the situation was handled. Accidents can happen during tree work. What I find unacceptable is entering someone's fenced property without the homeowner's permission, leaving that property damaged and disturbed, and then handling the resulting concerns in this manner. Based on my personal experience, I cannot recommend Tree Masters. If their work on your property may require access to a neighbor's yard, I strongly suggest making sure that permission is obtained directly from that property owner beforehand.

Tree Masters are exactly what their name suggests. We've been told by one of the most respected…read morearborists in Charlotte that our Live Oak is the second largest in Chatlotte. It is spectacular & irreplaceable. I'm so glad we had Tree Masters do necessary de-limping & trimming. They are incredible. State-of-the-art equipment, knowledgeable team, & exceptional cleanup. I highly recommend them.

I requested for stump grinding , the quality was excellent the gentleman grind that stump all the…read moreway down along with roots I was impressed . and the value was great .

Jose was extremely responsive. The same day I created the job he reached out and was able to go…read moreevaluate the job and provide a quote. That was a Friday, Monday by noon the job was complete. I truly appreciate his efforts. I'm remote, he provided before and after pictures to ensure I was happy with his work. Highly recommend him.

I worked directly with the owner. We went through the options. I needed some land clearing for a…read morelot and making a driveway into it. I was impressed with his knowledge and we immediately discussed options and pricing, and went over the process. Within a couple of months he took care of the mulching and paving work, even spending additional time and putting extra effort to complete the job to make up for the time lost due to the snow, then a few days of heavy rain. In the end, I am extremely pleased with the results. I had cheaper bids, but I paid a little extra for detailed work. He said exactly what would get done, and he delivered.

The work of clearing my back area to the lake was amazing! They are well worth every penny and…read moreyet, very reasonably priced. Very professional, friendly, conscientious, and artistic crew! Thank you so much!

Update of previous review. Austin sent an electrician who checked out my motion lights. He said the…read moreirrigation system was not the issue, it was wiring and it needs to be traced to find the fault. My apologies to Austin and his professional group of workers. I cannot complain about a single thing they did. Everything works well and looks good. Professionalism at a great price point. Highly recommen.

We love our patio firepit and built-in grill! These guys are…read moregreat to work with and do an excellent job, I highly recommend them. Brooks

if the owner would actually reply to my email and unblock my phone number I will update this…read morereview. totally unprofessional and money is owed for items paid for and never received. He backed out of project , ultimately stealing money from us on the design part of project. we didn't get all deliverables as promised and had to start over with a new landscaper. been asking for some of the money back but we have been blocked and ghosted.

Casey and crew prepped and laid 35000 sq ft of sod for us. Great work and great folks.read more

I reached out to this company Wednesday the 15th after seeing its reviews on Google. Raheim was…read morequick to respond and was at our house by 6pm to take a look at our needs; two trees in the front needing trimmed and multiple trees in the backyard, including one that had multiple branches hanging over our sunroom. He said he could call his crew in and start right away. We were hesitant since it was late but Raheim was adamant he and his team could get it done. He started on our front trees while he waited for the crew. By the time they got here it was getting dark. I again expressed concern to Raheim and he again insisted they could get it all done before it got dark. By the time they finished the front and went to the back, it was difficult to see. I again suggested we reschedule to finish as what needed done was close to our house and shed and I worried something would get damaged. Raheim said no they would finish it and asked me if I had a spotlight. A spotlight. I looked over and noticed one area was VERY bare; the crew had cut down a tree Raheim and I agreed would stay. I was upset and insisted they stop since they couldn't see and to come back Friday the 19th to finish the job. Raheim said he would replace the tree and sent us information of where to select the item Raheim was supposed to pick up our replacement tree he agreed to buy Thursday. Friday, he says he will be there by 9:30am. 8:55am he asks if we had picked out our tree then recommended not planting it until a month later (see photos) I was working from home but went out to meet the crew at 9:45am and make sure they knew what needed to be cleared out. They were not clear on what all needed to go. Raheim showed up around 10:30am, informed me if I wanted my back sunroom roof completely clear of tree limbs that we would need to pay more. I was told clearing the limbs showed more limbs higher up and that would cost more. As the professional, I would have expected him to bring this to my attention prior to agreeing to clear our sunroom. Raheim said he was going up front for a smoke...and I never saw him again. I was stuck trying to work while supervising his team to make sure the job was done. To top things off, when his crew finished, I thanked them and asked if Raheim would be coming back for payment. They called him, he called me and said he'd be back "later in the evening" to pick up the check. He showed up at 2pm looking for the check (see photos). I really enjoyed meeting Raheim and his energy and know-how was very marketable. However, that is where the professionalism ended.

I have used Rahiem and his crews for many years and have spent MANY THOUSANDS of dollars on many…read moreprojects. all were good until last year when his crew worked on a fence in my backyard and it was agreed that some pea gravel would be put down, didnt happen, this year his crew worked on a fence extension to my chainlink fence so the neighbors dogs could not jump over, his crew did a crappy job, did not do what they said they would, used nails instead of screws, the posts suck and are not cemented correctly and will move, some of the boards are already cracked, and then he ghosted me for almost 3 weeks. one of his mexican crew came a week later, and I threw him off my yard, and fired them both. get EVERYTHING in writing, and he will probably still find a cheap way to get around what he said he would do! he is not a man of his word which he claims he is. good luck

First let me start by saying that Chris, the owner is down to earth, honest, and forthcoming with…read moretransparency of what he can do, how much the project will cost, and the time it takes from start to finish. There were no unexpected surprises or costs and they were detail oriented and precise. My wife and I had our front yard, about half an acre, excavated, graded, and seeded. we couldn't be happier with the outcome! Thank you Chris and your team for helping make our property beautiful. We will use Diamond landscaping and lawn maintenance again for all our future projects!

Amazing, great, and qality are the first few words that come to mind when describing Diamond…read moreLandscaping. I have high standards for service, and Diamond Landscaping has met and surpassed them. From timely responses and friendly, knowledgeable customer service to delivering above-and-beyond results and friendly follow-ups, my only regret is not calling them earlier. If you are looking for great value service for your landscaping needs, look no further--Diamond Landscaping is what you need.

This team came out and started/completed tree removal the same day we called them for an estimate!…read moreOn time, and thorough. Super quick communication and fair on price too. After we had three trees removed, some of their stumps were supposed to be ground down below ground-level but weren't. When we noticed, we called Hernandez Bros to report the issue and they promptly came back to make it right. We would recommend them!

They were amazing from start to finish! On time? Communication was excellent! I even had a couple…read moreof other small trees I wanted to get done. We came up with a deal and it was completed. Cleanup was great! We will definitely be calling them again for the big huge tree in the front! You will not be disappointed!