We were staying in the area for a week to visit Family while we're out traveling in our RV and this…read moreis the only Planet Fitness in Dubuque. It is very busy every time we go and we went at least 3 times this week. They have several separate rooms allocated to PF 360, abs and other weight works, so there's a nice amount of places to use a mat for your routine We are having done 90 degree plus days here and the AC is just not keeping up in here- it was quite uncomfortable and humid. Maybe because it's part of the mall? They have four showers and four dressing rooms plus a significant locker area in the restroom as well. This would be a great time to grab some more space in the mall to spread some of this out, clearly they have demand here!

I have been a member of Planet Fitness in Dubuque, but my recent experience has been extremely…read moredisappointing. In May, I paused my membership before going on a trip, yet I continued to be charged. When I returned, the pause didn't actually take effect until about a month later. Since I was back and using the gym again, I had the membership reactivated. Then on August 13, I canceled my membership but changed my mind the very next day. I spoke with an employee at the front desk who told me they would stop the cancellation and keep my membership active. Unfortunately, that never happened. When I called on August 17 to find out why my membership had still not been canceled, I was told that either the request to stop the cancellation was never entered or it did not go through. Instead of taking responsibility for the error, the staff made it seem like the situation was my fault. I asked if they could waive the annual fee if I signed back up, since I had already paid it just two months ago and would be required to pay it again in October. They refused to work with me or offer any reasonable solution. The most disappointing part wasn't the mistake itself. Mistakes happen. It was the complete lack of accountability and willingness to help a member who was actively trying to stay with the gym. My experience left me feeling like member satisfaction takes a back seat to collecting fees. Would not recommend based on the customer service I've received.

Clean facility, great options for equipment both cardio and strength and top notch customer…read moreservice. They have CrossFit which isn't my thing, but some people love. It's also in a great location and I appreciate their community days, social events and programs that get you involved. I was worried about finding people to workout with to feel more comfortable in the gym, and these opportunities made it so easy. They also have a great nutrition program based on the Whole30 diet with motivation and accountability included. Classes are my favorite. Great variety and awesome instructors. After reading the one bad review here I was cautious but honestly, all gyms have agreements and it's on you to read what you sign.

Been a member here for just shy of a year. Recently raised…read morethe prices for new cardio equipment and re arranged the gym; thought they'd add more squat racks, benches, etc but only added cardio. It's very crowded for the space it has and seems as though 16 year olds posing in all the mirrors and standing around like it's recess is the new norm. the weekend hours are absolute trash closing at 5pm. There are many people including myself that would rather spend a Saturday evening at the gym than the bar.

I do not advise this place. the staff are lazy. the director is terrible at her job. theres a lot…read moreof gossip. theres a lot of favoritism for certain kids and then other kids they search for reasons to send home any chance or terminate their Childcare. the director is very hard to get in contact with and bad at responding to parents concerns and needs. there's very little structure and high turnover. the staff give kids outside food and drinks without telling the parents or asking if it's okay. the staff doesn't follow parents requests for certain nap time lengths or putting kids in underwear for potty training. the staff is very lazy with potty training and changing kids diapers. they hardly put anything on Procare to update the parents. the billing specialist has messed up billing parents and staff numerous times.

The whole staff is super nice. Life guards are great ! The building is getting old though ...read more

The Dubuque Anytime Team is very friendly and helpful. The gym is clean and all equipment is…read moreproperly maintained. Also, the new layout is awesome. Highly recommend this gym.

This is probably the filthiest, most run down, anytime I have been to. And I have been to roughly…read more20 of them. It's one of those gyms where the owner has fallen into complacency. Doesn't workout there. Just collects folks money every month and leaves it. You can see from my photos. Broken bands, plates that are falling apart. Holes in walls. Dirt and grime that is years old. And machines that are in need of recovering. I was in town to see friends and wanted to do leg day. While I was able to complete leg day, I wouldn't come back. I will say the power rack I used was fine, the weights literally fell apart in your hands. The 80 dumbbell I picked up didn't have rubber around 40% of it. Just ugh. I did my workout and GTFO. This could be a gold mine for the owner. Bring in new equipment. Deep clean the place. Fix the machines, and planet wouldnt have a leg to stand on.

This is one of the best places to work out in Dubuque. The coaches are great. And, the equipment…read moreand gym are very well-maintained.

I would caution anyone considering this facility and ask a lot of questions before you "sign up"…read more (And I'm using that term loosely because there is no contract to be signed here). I started in the class in the middle of a 5 week session. I had to pay a pro-rated amount for the remaining classes in the session when I arrived on the first night and when I needed to cancel due to a work conflict two days later ... the traiiner said there were no refunds. He stated in an email to me that he couldn't put anyone else in my spot and that's why "I don't offer refunds. I can't run a business that way". (a direct quote) The cancellation policy or lack there of is not noted anywhere in any legal jargon: not on the company's website or facebook page. That's a bad way to run a business -- you need to be flexible with your customer base and your refund policies. Skipping classes is one thing ... cancelling out is another. Since I joined in the middle of the session -- I found it hard to believe he coudn't put anyone else in my spot .. I think this club is his only source of income and he spent the money .. which is why he couldn't refund it. I guess this would be a great place to go if you wanted to sue someone and win big ... you don't sign a contract when you "join", so there is also no explanation of the terms of your payment or waiver of liability if you get hurt -- just his word against yours .. which woud never stand up in court.

In Galena on business and dropped the n here…read more SO glad I did. Great energy in the power flow class; fun upbeat instructor ... who also knew her stuff. Studio was 95 so a good sweat and a good workout. Wide range of abilities...and welcoming to newcomers. Stayed for part of a HIIT class after which was even higher energy. Friendly, welcoming, CLEAN! and professional. Oh, and they DO have showers (but Jo locker rooms). If I'm back in this area I'll definitely be back. Namaste.

I took IHP with Abigail. As a newbie, her directions were clear, concise, and her tone offered a…read morelot of motivation and encouragement. Her playlist was amazing and I loved how she walked around the room to help everyone with their form. She also offered modifications for EVERY workout which I appreciated so much as someone who has bad wrists and knees. Her class is fun, versatile, and inclusive of all abilities. Overall 10/10 and will be returning!