I am giving Stittsville flooring a 5 star for the outstanding and fantastic job they did for us…read more They installed hardwood in the whole of our second floor including our stairs. AMAZING JOB!!!!!!!!!. Ron, Uzi, Abdel are extremely patient and professional.it feels like we bought a brand new house. Thank you team Stittsville flooring, you guys rock.

I ABSOLUTELY DO NOT recommend this company. Homeowners beware! I had a flood last year and went out…read morehired someone professional to order white oak (which is super pricey, it cost me $6k to buy enough wood to fix the damaged area in the kitchen). We then searched around and found Stittsville Flooring who quoted a reasonable cost which we thought was great... or so we thought. Well, first off, I came home to find my front door wide open while I have indoor cats, not one of them could be found so I'm panicking trying to find them, meanwhile the contractor that was there couldn't care any less nor did he apologize. Then the agreement was for them to lay down the wood, sand and seal it. He did not sand nor seal it, when I asked about sealing the wood, he just said, " oh I don't know, I'm just here to put the wood down" and then he walked away leaving me at a lost on if someone was returning to finish or not. Instead, he ruined my floors! Ruined my cabinetry and nailed in my floor right in the middle of the boards! He left unsightly and uneven gaps every, gouges and saw marks everywhere! His saw blade was so dull instead of straight cuts, he shredded all the edges on my boards! When we called back to complain, the owner lied and said to my husband that he told me the wood was no good (false, he never said anything to me, barely even said hi actually) then he proceeds to tell us it's our fault, that the wood is no good. I'm sorry but white oak is not cheap wood! I refuse to pay for this, now I have to go and spend another 6K on wood when they should be refunding me for the royal f-up they just did! How they think this is ok or acceptable for a home owner to think this is good work is beyond me. Stay away at all cost from these people, they will cost you more in the end. Shame on you guys for robbing people of their hard earned dollars for sub par customer service and shitty "craftsmanship". Update: The owner called us back the next day and said he was more upset from what the contractor did than what we were and asked us to remove the bad review as to not kill his business. We had agreed as long as he replaced the $6K worth of wood they destroyed and fixed our floors as they should be. Well, it's been 2 full weeks now and NO update, NO communication from them, NO repaired floors and NO replacement of the cost for the wood destroyed. Clearly, they don't care about customer service either.

We just had a Mannington Adura floor installed and we are extremely pleased with the result and the…read morecustomer service from beginning to end. Ray was extremely pleasant and professional and did an excellent job of estimating the job. Peter -- the installer -- was the hardest working installer we have ever dealt with. In addition he was friendly, upbeat, efficient, and a perfectionist. Everything was done beautifully at every stage and he cleaned up at the end of every day. I would have no hesitation doing another job with Alexanian. Thank you Ray and Peter.

Overall satisfied with the installation of carpets but would not return as a customer to this…read morelocation and likely any other location due to poor customer service. Installed product was done as I expected, and the install team was very professional and met my expectations. To note but was not an issue for me, the installers arrived a ¾ of an hour into the installation window and install took marginally longer than expected window, but were clearly working to their capacity, just the estimation was likely off. Customer service was below an expected level. During measurement, Chris Foley (Manager) did not take any Covid 19 precautions, and closed into within 2 meters from myself, resulting in me having to take precautions from him vice him from me in my residence. Managed to not touch much but did help himself to sit at a table. Not satisfactory in todays world and resulted in the customer having to do work to sanitize after his departure. Manager attempted to up sell me to resurface more than was requested, using the safety of my kids and the dangers of hardwood floors as the rational to resurface more of the desired spaces. This is an incredibly low tactic which in retrospect should have made me reconsider conducting business. I was only provided an invoice once I demanded on the day of installation, with the manager suggesting that the carbon copy previously provided was sufficient. My insistence of a line by line invoice seemed to be a large inconvenience for the manager but he indicated that he thought it had been previously sent. When questioned about lack of clarity of the invoice, the manager became curt and aggressive towards my wife, and did not want her to transfer to me, assessed as my wife as an attempt to bully her. When transferred to me, his first statement being that he would pull the team off the project immediately and how dare I question someone who has 35 plus years of experience. This is a bully tactic and should not be in tolerated in the current world. The manage refused to listen to me, cutting me off by saying that he would answer my questions, despite me not yet finishing my sentence. I never actually was able to ask my question and ultimately did not receive satisfaction to my questions. Of concern, the manager had a series of answers to provide prior to being asked which indicates that he often receives questions signalling that there may be a pattern of the business not be providing information until asked for it. Despite the understanding that the customer was to remove the existing carpet "lift the carpet on the Invoice", on the day of the install I was informed that I was to coordinate the disposal of the old carpet. Minor inconvenience but something that could have been done prior had the expectations been better laid out. The manager accepted that he did didn't articulate this nor that he put it on the carbon copy invoice, suggesting that disposal costs the major portion of the $0.50 per sq ft that they charged vice labour to remove the carpet, underlay, and staples. An efficient business may have offered to do amend the contract and add the disposal at $0.50 per sq ft to make profit, but it was not offered possibly not possible due to final payment was processed prior to start of the job. Overall more of an annoyance but very much encapsulates the customer service provided. Recommend anyone using this business avoid dealing with the manager, or conversely go to the other location on Merivale Rd, as it is 20 minutes away and has much better reviews.

Perfect communication excellent workmanship…read more very fast installation im seriously impressed. Turkish product and amazing look!! Love it!@! Sonja A. Muller

From the owner: Carpet installation. I have 15+ years experience in…read moreresidential and commercial carpet installations, including: wall to wall carpet, open stairs, curved staircase, box staircase, and stair runner. Variety of carpet options to choose from at a reasonable price. I have direct contact with suppliers, which means there are no hidden fees or store fees. I provide 3 years warranty on all installations. Carpet Repairs. I provide carpet re-stretching; can remove bumps, ripples, or folds in pre-existing carpets; and perform other miscellaneous carpet repairs services, such as patch work. Please look at the before and after photos Free online and onsite estimates. I can provide a variety of carpet samples to your door, and also measure the area to provide you with an accurate, reasonable quote. Online estimates available by adding couple photos and dimensions. Craftsmanship and quality work guaranteed. You can reach me directly at 819-962-6222

Told by an employee, Vivian, to "Get the F... out of this store!!!"…read more Why? Simply for calmly questioning a policy they apparently have, to not do business with anyone who has discussed flooring with Home Depot first. The Story: On Wednesday, April 9th, 2014, I drove 45 minutes to Ottawa Diamond Flooring to look at hardwood and to line up an in-home consultation, for which I was prepared to pay their stated price of $75.00. When I happened to mention to Vivian that I'd been to Home Depot three months previously, that they'd told me that Ottawa Diamond Flooring had the contract to do their installations, and that because of that I figured they must do good work, Vivian abruptly and very brusquely interrupted and informed me that they "couldn't do business with me". Genuinely perplexed, I asked why not. Responding with a very crisp and condescending tone, she informed me that it was a "conflict of interest", that because I'd already spoken to Home Depot, they simply would not work with me. There was no, "Oh, I'm sorry, but...", or "Gee, sorry for the inconvenience...", just an abrupt and rude, "We can't do business with you." And then, because I was incredulous and asked two or three more times how it could be that because I'd simply spoken to Home Depot three months prior, without signing or purchasing anything, I was now unable to do business with them, genuinely trying to understand the policy, I was summarily told, "I don't have to deal with this! Get the F... out of this store!!!", with Vivian turning her back on me and walking away. Trying to give Vivian the benefit of the doubt, truly believing the woman must be under some kind of serious personal stress, I told her I didn't know what I possibly could have said to deserve that kind of treatment, and Vivian again stormed away, continuing to swear, telling me to "get the F... out", that she "doesn't need this!". She went into an office, picked up the phone, and two other female employees came out from the back. One of them asked if there was a problem and I responded that yes, indeed, there was now a very big problem, given the way I'd just been treated and the language used. She simply reiterated the policy and, I might add, did so in an abrupt and defensive, rather than apologetic tone. The other employee stood there silent, but she later did provide me with the contact information for the owner without adding fuel to the fire, as the second employee had by seemingly choosing to excuse Vivian's behaviour. I was standing there with my 81 year old mother and most certainly hadn't used any kind of foul language or rude tone with Vivian, nothing I said or did could possibly explain or justify Vivian's response to my genuine questions regarding the policy. To say my poor, elderly mother was completely shocked is an understatement. She's undergoing cancer treatments and on this, one of her few relatively good days, I'd asked her if she'd like to come shopping with me. This experience ruined her day and left her completely rattled, so much so that she was trembling when we got into our vehicle. Honestly, I'm still shocked and appalled as I write this a few hours later. In all of my 54 years, I've never had anyone speak to me like that, let alone an employee of any business. I subsequently stopped by Kanata Home Depot on my way home and spoke to the manager, telling him what happened, and also told him that because Ottawa Diamond Flooring has their installation contract, there was no way I would purchase flooring from them as I wouldn't want any of our hard-earned money to go to Ottawa Diamond Flooring, given the treatment I'd just received. In the meantime, I also stopped at Westboro Flooring, which is just a couple of minutes away from Ottawa Diamond Flooring - also just off Colonnade Rd. - and had a wonderfully pleasant consultation with the staff there. They'll be sending their consultant out to my home within the next few days, even waiving the in-home consultation fee after I told them how abhorrently I'd just been treated at their competitor's, and I plan to give our business to people who respect others and don't treat them the way Vivian treated me and my elderly mother. Ottawa Diamond Flooring may carry excellent product and the owner may be a decent fellow, but his employee was more than completely out of line and has cost him our business.

From the owner: We specialize in the sale and installation of Hardwood, Laminate, Ceramic, Vinyl, and Carpet Floor…read morecoverings. We also provide sanding and refinishing services for existing hardwood floors. We offer free estimates for both commercial and residential clientele, and would be pleased to welcome you to our fabulous new showroom. Here, you will find a wide variety of flooring, for all tastes and budgets.

how great is it when they call you with samples and say.....by the way - the tile you took is now…read more30% off.........SOLD!

We hired Kenstonework Home Solutions to do some interlock and foundation repair work for us in…read moreStittsville in April 2026. We found Ken and his team to be polite, punctual and professional. They worked hard and we were pleased with the overall quality of the job they did.

This is the 3rd time I hired this company for a job and I am very impressed. They are quick,…read moremeticulous, highly organized, and doing an amazing job. They clean the area when the job is done. They are very friendly and most of all, but taking everything in consideration, the price is certainly competitive. So, I would always hire this company due to their qualifications, price, and for how well each and every job is done. Highly recommended!