They shipped wrong parts. got halfway through job and the part didn't match. Said he was making me…read morea "gift" to exchange for the correct part which was fully paid. Very nice til I paid for order then he did not care. I would never use them again.

From the owner: Since opening our doors in 1995, GC Flooring has added to the value of family homes and businesses…read morewith superior quality floor coverings that not only meet individual needs and budgets, but also reflect unique tastes.

This place offers more than just flooring options. Also offer window treatments and decor…read more Received a quick quote for carpet inside home. Had a decent selection of choices and prices were reasonable. Very responsive. Ultimately, decided to go a different direction but appreciated quick response and reasonable quote.

I would just like to say what a great experience I had with Westboro Flooring. Everything went…read moresmoothly from beginning to end. Staff was very courteous and always replied to my inquires quickly. We finally replaced our kitchen flooring after 32 years. I am so happy with my new flooring and for Stephanie that helped me make the perfect choice. I never even looked around at other Flooring Companies. I just knew I would get the best price regardless of shopping around. Thank you again Westboro for your great service. Diane Roy

This is IMHO the best place to buy tiles for your home renovations. But don't expect to get away…read morefrom here inexpensively! It's a higher quality establishment, where you will pay for what you get, and be happy with the results. The service is good, and the staff is friendly and helpful. After looking and looking, going from hardware store to hardware store across the city, finding tiles that were not quite right, we finally caved in to come in and look at what these guys had to offer. I have to be honest though: at least one of the hardware stores told us the same thing they told us here - you couldn't walk away with the product; they had to order it in from somewhere else and it took time (a week or two, at most). So if you're laying tiles, take the time to plan for enough time to complete the work. Still, this establishment had some of the nicest displays we saw anywhere; it was well worth the trip out here. In our particular case, we brought a piece of the existing tile to compare with, so that we could find a complementary colour. This worked well for us.

The product is comparable to what you will find elsewhere, and there is nothing special about the…read morepricing. Buyers need to beware that they have a non-published 30-day return policy on any excess tile. The count for that 30 days is as soon as the tile arrives in their warehouse, not when you receive it. Customer service is horribly lacking and exceptionally short-sighted. I would not buy again. Many other choices in Ottawa that are more customer focused.

Nothing but great things to say about Josh and his crew. I have had hardwood installed by others…read morein Ottawa so I will share how my experience with Josh's team was different. Josh worked with me to find the right wood in my price. Josh came to my work to provide me with samples, was available for my questions by phone or text and made sure he know what I wanted. He is not the cheapest in Ottawa but is still well priced. That being said the difference in the quality of the work his team does is quite large. All transitions where done cleanly. Attention to detail on the part of the installers was great, from making sure the quarter round the installed was caulked to filling in the nail holes, to the vent cuts. The team put in the time to screw in the sub floor as they went to ensure a quite floor. The hardwood installed was beautiful and the selection's offered where high quality. The team itself was amazing as well, very respectful of my house, they came and left a clean space. They worked hard and were surprisingly fast and completing the job, our 2nd floor of about 700 sq ft was done in a day. If you want a quality job that will last you, look no further.

What a fraud you are FRANCESCA P....you try to sell something to a store and get pissed off when…read morehung up...well i'd do the same to you. Stop sucking lemons and if you're going to trash a business, visit it and see the store and speak to the people in person, don't just get in a huff cause you are an idiot. I've been to the store, and the two ladies are a laugh, and they do NOT NOT NOT try to sell you the most expensive...you tell them your wants and budget and they will work hard to find something for you....prices are competitive too. My only gripe is that the hours are not upheld and it's often closed making it very difficult to visit especially when working during the day. I'd rather they close on Mondays and offer a longer day on Thurs/Fri to get more customers. I did not buy however i am impressed with their service, personalization to me, and dedication to try to find what i wanted when i wasn't even sure. I will recommend them and tell everyone i know to avoid this Francesca chick that doesn't know how to write a proper review

Rang this company this afternoon to offer a free service to…read morethem. Before I could even finish what I was saying, the elderly gentleman (owner)? who answered the phone, abruptly cut me off, was extremely rude and barked ' I'm not interested!' and proceeded to slam the phone down on me. I can understand his presumption of a sales pitch, but that was not why I was calling & to cut someone off when they are speaking and hang up the phone is not only incredibly rude, but extremely unprofessional. If this man wishes to attract more business to the company, this is surely not the way to do it. Not only did he turn me away, now I will also tell all my friends, colleagues & family to stay away. I know a friend who is looking to replace all the wet areas in his 5,000 square foot home, so he also lost a very good potential customer! Note to business owners: Be courteous to anyone whom you are in contact with for your business. You never know who they are & how much business they can refer ( or turn away).

Told by an employee, Vivian, to "Get the F... out of this store!!!"…read more Why? Simply for calmly questioning a policy they apparently have, to not do business with anyone who has discussed flooring with Home Depot first. The Story: On Wednesday, April 9th, 2014, I drove 45 minutes to Ottawa Diamond Flooring to look at hardwood and to line up an in-home consultation, for which I was prepared to pay their stated price of $75.00. When I happened to mention to Vivian that I'd been to Home Depot three months previously, that they'd told me that Ottawa Diamond Flooring had the contract to do their installations, and that because of that I figured they must do good work, Vivian abruptly and very brusquely interrupted and informed me that they "couldn't do business with me". Genuinely perplexed, I asked why not. Responding with a very crisp and condescending tone, she informed me that it was a "conflict of interest", that because I'd already spoken to Home Depot, they simply would not work with me. There was no, "Oh, I'm sorry, but...", or "Gee, sorry for the inconvenience...", just an abrupt and rude, "We can't do business with you." And then, because I was incredulous and asked two or three more times how it could be that because I'd simply spoken to Home Depot three months prior, without signing or purchasing anything, I was now unable to do business with them, genuinely trying to understand the policy, I was summarily told, "I don't have to deal with this! Get the F... out of this store!!!", with Vivian turning her back on me and walking away. Trying to give Vivian the benefit of the doubt, truly believing the woman must be under some kind of serious personal stress, I told her I didn't know what I possibly could have said to deserve that kind of treatment, and Vivian again stormed away, continuing to swear, telling me to "get the F... out", that she "doesn't need this!". She went into an office, picked up the phone, and two other female employees came out from the back. One of them asked if there was a problem and I responded that yes, indeed, there was now a very big problem, given the way I'd just been treated and the language used. She simply reiterated the policy and, I might add, did so in an abrupt and defensive, rather than apologetic tone. The other employee stood there silent, but she later did provide me with the contact information for the owner without adding fuel to the fire, as the second employee had by seemingly choosing to excuse Vivian's behaviour. I was standing there with my 81 year old mother and most certainly hadn't used any kind of foul language or rude tone with Vivian, nothing I said or did could possibly explain or justify Vivian's response to my genuine questions regarding the policy. To say my poor, elderly mother was completely shocked is an understatement. She's undergoing cancer treatments and on this, one of her few relatively good days, I'd asked her if she'd like to come shopping with me. This experience ruined her day and left her completely rattled, so much so that she was trembling when we got into our vehicle. Honestly, I'm still shocked and appalled as I write this a few hours later. In all of my 54 years, I've never had anyone speak to me like that, let alone an employee of any business. I subsequently stopped by Kanata Home Depot on my way home and spoke to the manager, telling him what happened, and also told him that because Ottawa Diamond Flooring has their installation contract, there was no way I would purchase flooring from them as I wouldn't want any of our hard-earned money to go to Ottawa Diamond Flooring, given the treatment I'd just received. In the meantime, I also stopped at Westboro Flooring, which is just a couple of minutes away from Ottawa Diamond Flooring - also just off Colonnade Rd. - and had a wonderfully pleasant consultation with the staff there. They'll be sending their consultant out to my home within the next few days, even waiving the in-home consultation fee after I told them how abhorrently I'd just been treated at their competitor's, and I plan to give our business to people who respect others and don't treat them the way Vivian treated me and my elderly mother. Ottawa Diamond Flooring may carry excellent product and the owner may be a decent fellow, but his employee was more than completely out of line and has cost him our business.

From the owner: We specialize in the sale and installation of Hardwood, Laminate, Ceramic, Vinyl, and Carpet Floor…read morecoverings. We also provide sanding and refinishing services for existing hardwood floors. We offer free estimates for both commercial and residential clientele, and would be pleased to welcome you to our fabulous new showroom. Here, you will find a wide variety of flooring, for all tastes and budgets.

Riick showed up on time with mask on for the safety .  Everything he did was great he is very…read morehumble, Friendly  and he knows his job. He came to do toilet installation which works very well he also installed the vanities he d great job.He keeps his promises.

We had Rick come replace or water damaged laminate floor in our Kitchen. Everything was done in…read moreone day! I was extremely impressed with his attention to detail and meticulous work. He removed the floor without damaging any adjoining flooring. He also reconnected all appliances when he was done. My floor looks amazing like nothing ever happened. I highly recommend Rick to anyone looking to do some home renovations. Melissa

We were jumped upon barely in the door, asking what we were looking for but subsequently ignored…read morethe entire time we were there. The sales representative was rude and made us feel like we were an inconvenience when we asked about the product and service. Liked to "mansplain". Worst of all, most of the staff were not wearing masks or face sheilds !!! Just because you are sitting at a desk or talking in the phine doesn't mean you can ignore the mask requirements. Spend your money where they appreciate your business. Help support the small business owner - not the big box store/franchise owner (?).

Love this place. Ray and John have always been very helpful. They are very honest and very helpful…read more And, if they don't have what you need, they will suggest other places. It's so nice to sit and talk to someone face-to-face. They may not jump up to come find you, but they will address you when they see you, no problem. Nothing wrong with that. Thank you, Ray!