I read all of the positive reviews, but did not have a good experience. The woman who answers the…read morephone is very professional. I had problems with bottles with cracks/leaks, a rusty old water cooler, and ultimately woke up to find a 4 gallon puddle of water on my wood floor around my cooler. When I called to ask that they pick up their equipment and bottles, I was told by the nice woman who answers the phone that my account was up-to-date as of December, and would be closed. I was surprised to see today that I had been billed for January, as well as Feb/March/April 2025 in advance for terminating my contract early. Not exactly the kind of customer service that deserves my business.

Shawon did an amazing job. He is just so pleasent and friendly and I highly recommend him. Awesome…read moreservice. Thank you and Thank you.

DO NOT USE CULLIGAN! Their customer support is abysmal. They are very nice if you get them on the…read morephone, but they ignore everything you say. I've contacted them about not needing a delivery on a particular month, but they deliver water anyway. Sometimes they don't show up. They have the worst service of any company I've ever dealt with. I know this sounds dramatic, but honestly, do not use them!

Culligan buyer beware. We received: Billing/invoices that…read morewere inconsistent and higher than our written quote from Triangle Water, fees/charges on our credit card after Triangle Water was expressly told in writing to remove the card for this reason, miscellaneous charges that as yet, after numerous written requests have yet to be itemized or explained, delivered water that was in Primo brand containers, water that was in extremely old, beaten up containers that leaked and some that had different (even unpleasant) tastes. A whole lot of hassle, headaches, evasiveness, attempted bullying (consistent with other reviews) from the owner, Jason. Culligan buyer beware. We DID NOT receive the following: Anything back in writing other than charges that far exceeded our written quote for cooler rental of $3/month. Billing adjustments, anything to cite the quality control measures Triangle Water and/or Culligan can demonstrate for water your whole family is to consume as a staple of life. Billing that was consistent with written and binding quotes, explanations for charges, any written response to repeated information requests. Neither a decent experience with this business nor peace of mind on what we were to be consuming. Further, Triangle Water/Culligan IS NOT affiliated with the Better Business Bureau - where there are numerous outstanding complaints filed by other customers. Why would a business not affiliate with the BBB? Before even considering any form of a relationship with Culligan, ask yourself this..."Have I asked for and examined all terms of the corporate residential agreement where this company attempts to absolve themselves of everything from damage to home, electronics, and property (even self) all with no warranties on the product or service...yet they insist on having a credit card with automatic payments scheduled with clauses for late fees, early termination fees and a "kangaroo court" arbitration process at their disposal?" Does that sound worth it or reassuring? There are many, many, public reviews and unresolved disputes/claims citing damage to property, quality control concerns, and certainly, unresolved billing matters. Where is Culligan and Triangle Water when something goes wrong? For many people it does. How do you know you will not be one of them? From our experience, they are going bill you other than quoted, refuse to take your card off file, become evasive and not write you back to repeated requests, do nothing to demonstrate the water they provide has quality control measures for safety or drinkability, provide misinformation, attempt to threaten and bully you.

Had some problems with our unit. Purologix got it fixed even after I thought it was still not…read moreworking correctly. They continued to come out and test the unit and explained everything, cleaned it, refilled it and reset the schedule for optimal results. These are great people with a great business. I can highly recommend them. The unit itself is the best on the market so don't hesitate to call them.

I like the equipment I like the way it fits my house. Russ was good with helping determine that…read moreit's reliable. Water is great. This is the second day. I've been waiting for a callback from a missed service call I'm about done with these people. Ironically, I saw a LinkedIn ad for a dispatcher I think they need more than a dispatcher. They need more techs. I am not calling them again it's likely that I may replace this equipment with someone else that understands the concept of missing a customers schedule and how important following up is. UPDATE The service outage was an anomaly. Several individuals were ill and couldn't be at work and one person could not successfully juggle everything. I received a call today. We've set up an appointment. I understand what went wrong maybe I overreacted a bit, but it was so different than my prior service experiences. I thought something had gone downhill permanently, but it looks like I was wrong.

Want someone that truly understands water? A company that picks up the phone and can explain their…read morerecommended solution, in detail, for the particular needs of your home and family. Stuart of Exquisite Air & Water is who you want to hire! We have used Exquisite Air & Water in two of our homes now. Our first home in Pittsboro on city water. Stuart came out, tested the water and his great understudy, Jeremy, installed a RO system under our kitchen sink and ran a RO line to our fridge. Our second home (Durham) is were his expertise shined! When we moved into our 25+ yr old home we got 3 quotes as we needed a new well pump, well tank, RO and softener (VERY hard water). We learned the hard way by going with a company that could "do it all" (with good reviews) as Stuart doesn't do wells and our choice turned into a nightmare. The newly installed softener head broke 3 x's thus causing a sulfur smell in our water as the lack of backwash contaminated the lines. Said company chlorinated and even replaced the softener fully, but could not remedy the smell. (Note: smell occurred only after softener head broke.) The kitchen RO tank was also not holding as much water as it could have and lacked pressure. New well pump fried as they forgot to ground it at the head. Back and forth and months of frustration we finally called Exquisite Air & Water for help. Stuart and I had many emails and phone calls determining how to proceed. His patience and knowledge a gift as we were distraught going through what I just mentioned. Under Stuart's discretion, kind and patient Jeremy placed a new easy to use softener system, carbon filter, and big blue pre-filter in. They even got our RO system to hold more water in the RO tank and have a more powerful stream at the sink. How we wish we would have gone with Exquisite Air & Water from the start! Fair pricing. Highly recommend!

We had a Pelican/Pentair system installed yesterday. Jeremy, the tech showed up on time with a…read moremask and was very professional and efficient. He had a helper, Noah, I think. Both of them did a great job and were very polite and respectful. They arrived when they said they would and finished in a fair amount of time. We are very pleased with Exquisite Air and Water Service and would highly recommend them. Their techs and service are outstanding. I know my profile says SanFrancisco CA, but I live in Fuquay Varina, NC

Jake was thorough in replacing our annual water filter service. He is very knowledgeable and…read moreengaged - he cares about his work. Would definitely recommend him.

Honestly, I was not happy with the way these guys conducted business. We asked for service and…read morewhat we got was a Water Test and a sales pitch for a new system. They then proceeded to charge us $200. When asked about the charge, he said they had to put trucks on the road. $200? For essentially nothing. I still need service. So while your mileage may vary, my personal experience was not good and I would not recommend them to anyone.

I called and cleaning was performed the same day. Service was performed well and extras were added…read more( sidewalk). It was good service for fee paid.

They are out of business and never referred us to someone to maintain out water filtration system.read more

Been using The Water Specialist for years to service my filtration system. Always punctual and…read moreefficient. Excellent, knowledgeable technicians, particularly Randy, who provides extra level of knowledge and professionalism! Highly recommend!

I called to see if they could give me an estimate on a well issue. Luis came out and he told me…read morewhat he thought most likely the problem was and gave what I thought was a fair estimate for the work. He had the parts on his truck and had us up and running in less than an hour. His repair worked like a charm and my wife and I could not be more pleased. We would not hesitate to use them in the future.

OMGosh, Bryan came out, fairly priced my water systems needs quickly. Once in his schedule, his…read morecrew was efficient and tidy. The follow-up results were just as promised. I'd HIGHLY recommend Water Guru to anyone with water problems. Dawn Proctor / Timberlake NC

This company is the best! At 4:45 in the afternoon I realized I did not have water. I called the…read moreoffice and told them what was happening and they said not to worry somebody would be out to take care of me right away. Within 20 minutes somebody was at my door and resolve the problem quickly and efficiently and I was absolutely thrilled. I've been using this company ever since I purchased this house and they come every year and take care of my water system. Excellent customer service and they get the job done each and every time I am a customer for life!

Awesome service! A couple different people recommended this company when I experienced problems…read morewith my water. I spoke with Scott on the phone while I was away from the house and he went right over, fixed the problem, and left me the bill. He kept in touch from beginning to end. I will definitely keep contact information for Reece Pump Service! Thanks so much!

Nicest guys you'll ever meet. They called me back quickly, asked some questions, and came by soon…read moreafter. They fixed the problem in under an hour, didn't try to upsell me on anything, and charged what I believe is a reasonable price. I highly recommend Reece Pump Service.