I had an emergency appointment. The entire staff was helpful with me and my dog. I say me because…read moreI was a basket case. The entire staff was professional and very hands on. They made my Luna very comfortable and healed. The office was clean and smelled great. This is the best veterinarian clinic ever. Luna is feeling great thanks to everyone there. Thank you.

Ron Gruber always took the best care of my three labs. He was always there when we needed him - and…read morewe miss his vet practice since moving to Connecticut. He is very smart and very tuned into your dogs. I miss him as he truly cared about our dogs and always gave us the best and honest options. We all certainly appreciated the effort he made to sadly end our dogs lives at home where they were the most comfortable - surrounded by their brothers and sisters. We miss his caring and support since we moved. He is a one of a kind vet - as well as a good person.

Avoid this clinic. Read the reviews on google as well! They have done the same thing to two other…read moredogs like mine. I'm not letting this happen to other animals. Had an emergency while in vail! The worse experience ever! This business run and thrive only based on money no care so avoid it. I had no problem paying however: -they wanted to take Xray from the beginning -they gave us two different probiotics while I tell them my pet had been having diarrhea and vomiting a bit. -they kept wanting to get Xray and abdominal ultrasound without checking fecal first. -they had told me they have to send the fecal sample to outside lab and for testing after I kinda forced them to run it the second day. -I had to fight a lot and whole lot more ... Dear Dr. Duncan, this is not the way to treat and provide care! My problem was not money but I did not want to skip the first steps and jump into taking Xray as I had to put my little dog under! I am myself a provider this is not how you want your pets to be treated.

Our dogs and family suffered needlessly due to the inaction of Vail Animal Hospital! Our dog Max…read morewas seen here last Wednesday because he had been suffering from diarrhea for 2.5 days. The vet charged $300 for an office visit where they provided anti-diarrheal medications and a probiotic. I had passed on the additional $300 in blood work the vet recommended to check for pancreatitis since we were headed back home to Texas on Friday and I could take him to my home vet then. I called my vet in Texas when the medication provided by Vail Animal Hospital had no effect by Friday and the infection had spread to my other dog. My vet first asked if Vail Animal Hospital had performed a fecal analysis- THEY HAD NOT. They then recommended that I call Vail Animal Hospital and ask them to call in a prescription for Flagyl (metronidazole), a commonly prescribed medication for GI infections in dogs. My vet said that it was likely an infection (not pancreatitis) since it had obviously spread to a second dog. They could not call in the prescription in Colorado. I called Vail Animal Hospital and after explaining the situation to them and arguing with them about the need for an antibiotic to get us through the 14 hour drive home later that day, THEY STILL REFUSED TO CALL IN A RECOMMENDED $8 PRESCRIPTION UNTIL I CAME IN AND SPENT ANOTHER $300 WITH THEM FOR NEEDLESS BLOODWORK! My vet called the prescription into a pharmacy in northern Texas that we picked up on the way home. Within 24 hours of being on the recommended antibiotic, the diarrhea of both dogs had slowed. They were back to normal within 48 hours and eating much better. The Vail Animal Hospital refused to follow recommended practice, likely due to unfounded concerns about the overprescription of antibiotics (our vet tells us there is no scientific reason for this). I spent 6 days cleaning up after a poor dog that needlessly suffered because Vail Animal Hospital refused to listen to follow good medical practice and then prolonged that suffering by refusing to listen to reason without me spending additional money with them. I will not use their services again when we are traveling to our place in CO.

This is one of the best Vet's that I have ever used. Dr McGrath is awesome- so knowledgable, kind…read moreand caring. They went the extra step in helping and were more concerned about providing great treatment, than how much they billed- a refreshing changes from all the Vets that are being gobbled up by finanical buyers whose only focus is the bottom line. We have ditched our vet in Denver, and now use Dr. McGrath!

On vacation and needed a vet to look at an infected paw. The staff got us in right away and were so…read morekind. Thanks for taking care of our pup!

My mother went in to pick up a prescription and upon arrival was not greeted and ignored. She was…read moretold to wait three different times and ended up waiting a total of 40 minutes. When they finally became available to help her, she was charged twice. She came back in for a refund and was told it was probably her fault, that she must of swiped twice. Staff were very unprofessional and rude. Mi madre entró a recoger una receta y al llegar no fue recibida y ignorada. Le dijeron que esperara tres veces diferentes y terminó esperando un total de 40 minutos. Cuando finalmente estuvieron disponibles para ayudarla, le cobraron dos veces. Regresó para pedir un reembolso y le dijeron que probablemente era culpa suya, que ella la debía deslizado dos veces. El personal era muy poco profesional y grosero.

What an absolutely wonderful experience! My little Doggo and I were in a very terrible car accident…read moreon Vail Pass and I needed to get her into the vet to make sure that she was going to be safe enough physically and mentally to fly home. They took us in with 45 minutes notice to make sure that she checked out and got her the appropriate sedatives in order for us to get home on a plane after all of the trauma we had been through. They were so nice and welcoming and the staff was absolutely as sweet as pie. As we said our goodbyes I said to them thank you and I hope I never have to see you again. But if I lived in the area they would be my first choice for veterinary services! Update! They called me a few days after they saw us- just to check in. How sweet!!!!? Love them.

So worth the drive! Caring service! Great ppl!! Unlike other…read morevets in the valley. Ie APC..... They took care of our baby when she was attacked over 7 yrs ago now. Took care of the cost when she passed away. Thank you!!!

The people at Castle Peak are kind, generous of their time and compassionate. Dr. Wells…read morespecifically has been great with all three of our dogs. Most recently, we had to put down one of our dogs, rather unexpectedly, and she was so compassionate and made an unfortunate experience, something I want to share. They gave us all the options and were in support of our decision and backed it, with love and kindness. I'm taking my other two dogs back for some work and will stay here. Thank you, Holly & Ryan Beavers - locals to the valley

I did not end up using RMP because we decided to do an intensive board and train boot camp at last…read moreminute, but after several hours of research and calls with kennels throughout Summit County and Denver, and multiple calls with RMP, we would absolutely use RMP for boarding, especially challenging dogs. They seem to possess the expertise and experience, and most importantly, love, to manage difficult dogs who dont play well with others, dog and human. I know its odd to write a review without actually using RPM's facility, but i was so impressed with the time they took to educate me on their approach to dealing with difficult dogs and how devoted they are to caring for your dog like it was there own.

Not a day goes by that I don't regret bringing my dog here for boarding. I checked my dog Nirvana…read morein for boarding on February 6, 2023 in good health with no prior injuries. In the morning of February 7, 2023 I received text messages and photos of Nirvana from the manager Stacy that mentioned nothing of this injury. She said that Nirvana was doing just great via text. (see photos below) However, my dog looked very uncomfortable and now knowing that she had a torn ligament, it seems like she was not being properly cared for as the photos so her sitting in an office chair, meaning that they were having her crawl in and out of the chair while she was injured, and also putting her in a situation where she could've further injured herself. On February 8, 2023 I received a phone call from the manager Stacey, stating that Nirvana had suffered a minor sprain while boarding, and had developed a limp. Allegedly Nirvana was examined by a veterinarian Dr.Sarah Love who is their "resident" Vet (owner's wife). They advised me that the "minor injury" would heal naturally within a few weeks, and that no further care or diagnostics was deemed to be needed by Dr. Love. Nirvana's medical records prove she never had a limp/injury before this incident. Because of the dishonesty and lack of transparency about the injury in boarding, my dog did not get the proper medical care she needed in an appropriate amount of time. A few months passed and she continued to not heal, and seemed to be in pain. In autumn of 2023 I took her in for an examination from a vet in our local community of Santa Monica, CA. The staff was immediately very concerned and asking for medical records from the initial examination. I explained that no medical records were ever provided and despite making multiple phone calls to contact Rocky Mountain Pet Resort or Dr. Sarah love for medical records of the alleged exam that took place, they have refused to cooperate or provide any records. After receiving radiology in October 2023, and proper care here in California, my dog was diagnosed with a permanent ligament injury. She has been prescribed medication that she permanently hast to take that she never had to take before prior to this injury. The veterinarian made it very clear that if the injury had been properly disclosed at the time, and had been properly examined by a medical professional, that there was more that could have been done when the initial injury took place. Unfortunately, because Rocky Mountain pet resort intentionally deceived me regarding the severity of her injury neglected to provide Nirvana proper care in a timely manner in response to the injury. The injury has now become a chronic permanent injury that does not have any options as far as further surgeries or treatment. Rocky Mountain Pet Resort has been so difficult regarding the situation that they have even asked me to no longer contact them, yet they were never able to professionally respond to the situation either. They have refused any refunds for her care, and I have accumulated many medical bills for my dog since bringing her to this facility. The worst part is that my dog lives in chronic pain on a daily basis, and she is in so much pain that she does not even want to go down the stairs to use the restroom. She used to be able to enjoy her quality of life after being rescued by me and we used to be able to go on long walks around the Los Angeles Marina now she is barely able to complete a quarter mile walk around our neighborhood. She constantly is licking the injury and also this creates other concerns like she could cause an infection because she licks her self to the point where there is a open wound out of pain. Now she also has to wear an E collar often, and that is not very comfortable for her. Her life was never like this until she boarded at Rocky Mountain Pet Resort. I took ample time to disclose Nirvana's special needs due to her situation as a rescue dog. Stacey assured me that Rocky Mountain Pet Resort had the capacity to work with her as a rescue dog and handle her special accommodations that we had discussed. This injury could've been easily prevented had the boarding facility followed the appropriate care for my dog. Prior to boarding Nirvana I took the time to disclose her special needs, and it was discussed that she was from Los Angeles an unfamiliar with snow. It was also disclosed that she cannot really be around other dogs. During this conversation Stacey was provided very detailed directions to not walk her without a leash on and keep her away from other dogs. And if needed to minimize walks, and to not take her on the snow. They ignored all special care instructions & fed her food that could have triggered intestinal bleeding!

I can't say enough about Jenny and her service! I was driving through Colorado and had to place my…read moredog for a few hours so I could visit some cool places in Glenwood Springs. Jenny made this all possible. She was easy to communicate, very friendly and took such good care of my dog, including photos and text through the sitting.if you ever drive through Glenwood Springs, I need some help or want somebody trusting watching your pet dont hesitate to call Jenny!!

Jenny was incredible. I was connected with her from a friend when I needed last minute care for my…read moreolder dog while we were out of town. Jenny quickly organised a meet and greet before we left to insure comfort and a clear understanding of my dogs needs. The entire session gave me much peace knowing my best friend would be in capable hands. While away, I received updates and pictures- assurance my dog was not only well, but THRIVING! Jenny is professional, knowledgeable, detail oriented and compassionate. Highly recommended for your furry friends.