I was playing a number of courses in the Valley to evaluate where to pick for our annual 3 day charity tournament. This place vetoed themselves pretty decisively. Although the young staff on the range and bag drop-off were wonderful, the pro shop pretty well wrecked the experience. I've honestly never been treated so poorly on a course before. For starters, my wife went in before our round because she wanted to try some new softer balls for her slower swing speed. Guy in pro shop talked over the woman pro, who could have probably have suggested something appropriate, and he talked her into a tour balls. SMH, but off we go. Everybody drives straight down the middle, but the two folks assigned with us were a bit deliberate. Cart says after a few holes "you're three minutes behind the pace" with a warning. Really? It's slow, there is no one in sight behind us, but OK, I hustle them along a little. My wife and I are both pretty serious league players and know the importance of ready golf. Standard pace under four hours, no problem. We get to the snack shack on 11, where I pick up the burger I'd ordered in advance. Get halfway down hole and discover they'd screwed up the order, so I did a quick circle back and got it corrected. Still no group behind us, but now there's a moose in the bunker, which slows things up a bit with gawking. I get it, pretty special, should be a high point of the day. We get to the next tee, tee off, and afterward it squawks that we are now 11 minutes behind. This is obnoxious, really obnoxious. Guess I shouldn't have tried to get my correct order. We also get a message saying "if you receive another warning, you MAY be asked to move up a hole." OK, I'm still hustling folks along, so in good spirits I pocket my ball and say "I'll pick up so we can make their GPS happy," which has now switched back to three minutes behind, probably because I kicked everyone along. While the display is still saying we MAY be required to move forward if we are warned AGAIN, the first player's assistant we've seen all day pulls up next to us and says the pro shop says we are 15 minutes behind and must pick up. I point out that he can look at our GPS display which shows that is incorrect and also that we are supposed to receive another alert before his request is even a possibility and the answer is "the pro shop says you're 15 minutes behind." This is nonsense, plain and simple, somebody with delusions of grandeur ordering this guy to come tell us this. He isn't friendly, isn't interested in the fact I've already picked up, isn't interested in the fact that I've been pushing the group along (with two people we don't know that I have to politely try to keep moving quickly), isn't interested that no one has waited on us all day and the group behind us is still out of sight and is just generally rude. Fun course that could have made for a fun day except for truly crappy customer service. They not only won't get our tournament, I won't be back, despite having enjoyed it many times over the years. The course itself is at least four stars, and I hate giving it such a low rating, but they managed to ruin a beautiful day. read more