I'll start by saying that my low review is based on the customer service of the Pro Shop workers and how they handle patrons. While in Vail a few weeks ago, we called ahead to the course b/c we wanted to purposely play the Norman course (vs the Fazio) and we knew it was every other day, but nothing on the website says what days. We were flying into Denver Monday morning so would prefer a Tuesday tee time b/c of the drive to Vail.
We called in mid-July and spoke with a woman (did not get her name) and we indicated that we wanted to play the Norman course. She told us we could only play it on the Monday, Sept 13. We were disappointed b/c we knew if there was a flight delay, we would be sunk. However, to only have that option, we booked a later Monday afternoon tee time.
As luck would have it, our flight was delayed - and car rental was awful so we were flying on the road to make our tee time...McDonald's drive thru for lunch. We made our 2:40 tee time.
Thinking nothing of confirming anything when we paid, we got in the golf cart and saw the Fazio golf card and I went back into the Pro Shop to confirm. The person behind the desk is why this is a 3 star review. As he folded shirts, he told me that odd number days are Fazio and we were on an odd day. I told him that we had called the pro-shop specifically when we booked our tee time and she told us Monday's were Norman. He looked at me...continued folding shirts...and said "sorry" and turned away. Mind you - there was nobody in the pro shop but him so he wasn't busy.
I was livid at his attitude and his lack of care. We got in our golf cart - b/c there was nothing else we could do - and then tried to find where the Fazio course was. Another complaint of the course would be that there are no signs and nobody outside to point to you to the first tee or even to hit balls. There is no starter so you just go when you want.
Do not get me wrong - the Fazio course is great and had nice views and is hard - but we heard the Norman course was prettier.
Poorly run golf course and definitely not one I would go back to. I would have been okay had the guy in the pro shop at least acknowledged a mistake, but he tried to blame me for booking the tee time thru the hotel. No - we specifically spoke to the Pro Shop b/c we knew the hotel wouldn't know which day the Norman course could be played. His nonchalant attitude was awful and definitely put a damper on my experience. read more