This place is a joke! Don't you dare cancel with this company, you will never get your money back. It is only to be applied to another rental, for a future unknown date. When asked why I needed to cancel, I told them I injured my back. They tell me "we need proof that you hurt your back". She actually said have your doctor write a note saying you can't ride a motorcycle. AND then, you will ONLY be issued IN STORE credit! NO REFUNDS!!! Do not rent with them! Also, paid for a roadglide, gave me a heritage softail...these people really suck! read more

So much fun to be able to rent a trike and hit the road. We had a perfect day with an exceptional ride. Stace was really helpful and the whole process was easy-breezy. Highly recommend! read more

Eagle Rider - Trike rental - Motorcycle Rental Near Me - Scottsdale, Arizona

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Had been with Eagle Rider a couple years ago. It used to be that 1 rental credit would get you a 1 days credit (24 hrs) for any bike. I recently re-joined thinking it would be the same. But now for any decent bike they charge you multiple credits for 1 day. Membership here has now gone from a reasonable to deal to a joke. If I have to pay 4 credits ($160/ month) to rent an Ultra Glide for 1 day (not including insurance and taxes which puts you well over $200/month) , why not just buy the bike myself and ride all month anytime I want. Cannot believe how poor of a deal this has become. read more

Eagle Rider Scottsdale is awesome. The customer service is unmatched, the employee I dealt with was really polite and helpful, the rentals are beautiful and well maintained, and the prices are competitive. Plus the HD dealership here is loaded with cool stuff (friggin movie theater? ) I'm so glad they reopened after COVID! I'll be back in a heartbeat and am saving up for one of your tours next time Spring! (my buddy still brags about the Grand Canyon Tour he and his wife did for their anniversary). read more

I HAD AN ABSOLUTELY TERRIBLE EXPERIENCE AT THE SCOTTSDALE LOCATION. I flew in from out of state (and have had great experiences in Utah with ER) and picked up my bike on time. I paid before I came to AZ to upgrade my bike because I needed GPS, sound system and a trunk. Once I got on location, Stace was trying hard to sell me on the upgraded roadside assistance. I told him I have AAA so I didn't need it. He proceeded to tell me how much of a pain that would be and that with their coverage if the bike broke down they would bring me out a bike on the road and get me riding. THIS COULD NOT BE FURTHER FROM THE TRUTH. I had a break down in the middle of the Arizona desert in Eloy and called both Stace and the emergency roadside assistance line 5 times each. Each time I was told that they were busy helping other customers and they would get to me when they could. Stace told me that he was not going to do what he had promised when he was SELLING ME THE COVERAGE but that a tow truck would be sent out and the bike would be taken to a HD dealership so a tech could look at the bike to determine the issue and THEN he would make a decision. Stace was belligerent and rude on the phone and told me that I was lying about what he promised me. I then called the area manager, Stone and he had the same attitude and actually got in a yelling match with me and then he hung up on me. I was the only one renting in my tour group so our entire group sat at a gas station for over 4 hours waiting for a tow truck. The tow truck shows up and heads for Tucson. As we get into Tucson we pass right by the main and nearest HD dealership and go to another smaller dealership an ADDITIONAL 30 MINUTES FURTHER. The service manager at Old Pueblo HD comes out and can tell before the bike was even unloaded that it was unsafe for me to ride. He verifies that with Stace and Stace tells me that he will send me another bike. 3.5 HOURS LATER THE WRONG BIKE ROLLS UP! I PAID EXTRA FOR THE STREET GLIDE TOURING and they brought me a ROAD KING! No: GPS, sound system or trunk. At this point I farm out as much of my gear as I can to the rest of my group but that isn't much because they are all packed up for this trip and then I HAD TO THROW AWAY $220 OF MY GEAR! Stace told me he had my exact bike at his location to replace my bike however Bob (the delivery guy) tells me that he brought this bike from another location FURTHER AWAY from my current location than the Scottsdale location I rented at. This tells me that Stace and Stone purposely gave me the wrong bike when a Street Glide was available just to be jerks. I noticed that the battery light was on and the volt gauge was quite low at 7:50AM that day and called in to report it. We finally got back on the road at 8:17PM! MY ENTIRE GROUP LOST AN ENTIRE DAY OF OUR TOUR. I don't have a problem with the fact that the bike broke down - they do sometimes however the way this was handled and the behavior of Stace Loehr and Roger Stone was completely unprofessional and uncalled for. Then when I dropped off the bike I requested a refund on the bike upgrade (because I didn't get that bike), 1 day of rental (because I lost an entire day due to this BS) and a refund of the upgraded roadside assistance (because it was misrepresented) but was told that they would only refund $100. I guess I'll wait and see how this goes and update my review when I see how the upper management decides to handle this ridiculous example of a rental. TBD! read more

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