New management!! Same quality. Most of the staff is there!!…read more Called ahead of time. Chris immediately opened a ticket up for me just from my phone call. 2 tire repairs on 2 different tires. Swift action. Patch or Plug. Chris found my existing information in the computer system all while en route. Good to go in no time. Complimentary coffee. Good people. I'll return for tire repair needs. No upsell on getting new tires. Verified tread still good. I'll get a quote with them when it's time for new tires. The best small business for tire repair in Northern Virginia!! Superior customer service. Price is fair!! I'll be back! Keep this subject matter expert team!!

These guys are efficient, knowledgeable, and friendly! Rolled my car with a flat tire in there and…read morewithin 40 minutes they had perfectly repaired my tire- no need for a new one. Cannot recommend this place enough!

Outstanding Customer Service. They inspected my vehicle, provided a clear and thorough…read moreunderstanding of every issue. Answered all of my questions. Fair pricing, solid work. I will definitely be coming back for my car maintenance needs in the future.

5.0 Stars Outstanding experience and great customer service…read more Yelp brought me here. I did a search for the top auto repair shops in my area and Craftsman was well on the list. Reviews were solid. Once I realized how close I was to two of their locations, I made a mental note to check it out. I called, they were welcoming over the phone and not in a spazzy rush like some of the other shops I had been calling around to. They took their time over the phone!!! I made an appointment to get some estimates, showed up, told them my concerns, and they checked out a few things going on with my car. Again, very welcoming in person as well. I came to get an estimate for front and rear brakes replacements, possible oil change, state inspection. As I waited, I skimmed through two books the owner had written! They said I could have a copy, so kept one. The owner has the right idea and it shows. The waiting area was cozy and super chill equipped with coffee and snacks and TV. What took the service over the top was how well the gentleman took to physically show me what was going on with my car. He also took pictures. In the front office we examined the photos and he explained, and educated me about what was going on and what needed attention and why it was relevant. He made additional recommendations based on car mileage and manufacturer recommended maintenance. We discussed pricing and I agreed to get some of the work done. They gave me a Lyft ride home. Called me when it was done a few hours later. Scheduled a Lyft for me to return. Back at the auto shop, I paid and I was on my way. I felt really impressed because they explained things about my car I had never known about in the 5 years of owning it. I felt educated and walked away understanding things better. In all the 20 years I've maintained cars, no shop has ever explained things to me the way they did. I must admit, I felt the labor fees were a bit steep. I felt my wallet go ouch! However, I feel extremely safe in my vehicle because of everything I learned. I will definitely, without a doubt return for future maintenance work and I will knock out some of the other recommended maintenance items in the near future. Highly recommend. Great experience without a single hiccup.

I received superb service for an unplanned problem with a new car. The very professional service…read morethat I was given was so appreciated. David Adelberg

Every single year the staff at Fairfax go over and beyond with their customer service, knowledge,…read more integrity and leaving me with feeling that i have friend in my neighborhood. I will never take my car anywhere else.

Ron and his team provide a fast, reliable and consistent service. I've had my oil changed, tires…read morechanged and engine worked on--all at different times--and always received more than fair pricing and great communication. Ron has been very helpful and reassuring every time I've had work done on the car. I really can't say nice enough things about him and his team. We'll continue to spend our money with this trusty mechanic shop and spread the good word.

I tried this service center when I needed a basic oil change but also needed some specialty work in…read morefixing a door that wasn't locking/unlocking properly. These guys did an amazing job and without quoting me insane prices like most of the other shops in No VA. So happy to have a trustworthy and decent auto shop to work with again!

I'm a wheel fanatic, and have been to at least a dozen tire shops in the DMV area. Most are honest…read moreand do good work, but they also charge $200+ for 4 tires mounted and balanced. Especially if low profile tires. I figured it is what it is, you get what you pay for. Then I found this place! Prices are notably less than most shops in the Herndon/Reston/Sterling area. I paid $78 for 4 tires to be dismounted, 2 of them re-mounted and balanced, and 2 tires disposal. Good quality tire & balancing machines too, so no compromise there. Lastly, the service is great. I was in and out in under an hour. The staff is helpful and polite and you can tell they take pride in their work. Only "downside" is that it's first come, first serve, and parking lot area can get a little crowded, so if that's something that would bother you Karen, I recommend another place.

I have been a customer for a long time. Before your expansion. Congratulations on that. However,…read moreyour used tire installation now takes triple the time. It should not take over an hour to get 1 used tire replaced. Can you all maybe open another small garage that only does used tire replacements? THAT WOULD BE AWESOME.

A made an appointment for an emergency tire balance on a BMW. (Not an immediate emergency, but…read moresomething I wanted done within 24 hours) and they (1) Gave me an automatic discount, saving over $75 from a nearby tire place where I received a quote (2) Couldn't entirely balance my front end, so they reduced my bill by $50. I wish I caught the name of the guy that helped me. He couldn't have been more courteous and accommodating. I had a great experience for the 60 minutes I was there.

Lawrence was extremely helpful. He helped me figure out exactly what I needed and the work was…read moredone quickly and professionally. I'm really glad I took my car here.

I just purchased a BMW x4 and right as I got off the lot the tire pressure light came on. BMW…read morewanted to charge me 600 for a tire which I'm pretty sure was leaking already. I got in touch with Rosslyn automotive and tyco auto as well. I decided to give just tires a shot after reading reviews. I called and they told me to come in to get the tire inspected. They inspected the tire and noted that there was a leak as I suspected. Neil the sales manager then called BMW to see if they could replace the tire for me but of course they said they were independent and we're going to charge. Then the sales manager called Goodyear and managed to get 50% off the tire. I ended up getting the tire with just tires, got hazard insurance and balance and tax came to 1/3 the cost at BMW. I'm very happy with my experience but not too happy with BMW.

As a first-time shopper at Boscov's online, I didn't know what to expect. The dish set I was…read morelooking at was more pricey on other stores' websites, so I took a chance on this family-owned business rather than paying more to a corporation. I was super impressed when my order showed up two days later, complete & carefully packaged! I will definitely consider ordering through them next time I need anything like this

Allen and crew were fast and service was done in record time! NASCAR pit crew, well not quite that…read morefast ;) value for 4 new tires Mounted, balanced was exceptional :) Too bad they don't have wheel alignment at this location...will be headed to Chantilly location for that service. Very nice people and good service.

Time is money. They are the quickest tire place in the DMV and their prices aren't bad either. I…read morejust got my tires rotated and balanced and they had me in and out in less than 20 minutes. Amazing service! I've had new tires installed by them in the past and it was quicker than NTB did for my other car by a long shot. Cheaper as well. The quality of the tires were great! And they have lasted me for years now.

Excellent for diagnosis Honda Elements for parasitic electrical drains. Worked with us to get our…read moreElement back on the street again. Performed inspection and emissions to get our car back on the streets. Quick service and turn around and we were on our way!

Update: refund was given for light bulb , appreciate the accountability and readiness to help ,…read morewouldn't go back though , lost my trust. Don't believe the five stars I should have ignore that it's always a trapped , the lower stars always speak truth. Got safety inspection and they called and stated I had to get the tag light and tire fix today or they were going to reject my inspection and didn't let me know that I had 15 days per Virginia law to get it fix and to get inspected again, the most they could charge me was exactly $1.00 per law. I felt obligated to get fix now bc of the threat that it was going to rejected Today not knowing I could wait . I would have replaced the tag light myself for cheap. Really upset they scammed me and weren't honest. I hate going to these place as a female bc I will always get ripped off . I have a 2011 Camry Le. Tag light fix for one bulb was $45 and plug for one tire was $40. To replace rear brake pads which I denied to get here was $709.43 ... Called Gaithersburg Bay Area tires and service and they quoted me $510 ... Hope this help other females out there comparing prices and such . Thank god all safety inspection is only $20 everywhere you go because that's Virginia law , they cant change that price .

I had never used a mechanic that comes to your house so I was pleasantly surprised at how well this…read moreworked out. The mechanic (I believe his name was Sangwa) arrived in a uniform and had a very professional van. He brought the brake pads for our vehicle and got to work right away. He had our rear brake pads replaced in under 40 minutes! And they came out perfectly. The cost for this mobile service was much lower than nearby chain repair stores. I was very pleased at how fast the work was completed (and from the photo of our old brake pad, you can see how badly we needed the repair!) Easy 5/5 stars.

Stay away... he came out to fix my cars control arms and my front brakes and did a horrible job. I…read morewas driving just 30 minutes after the repair and my brakes fell apart.. yes I mean literally fell apart and I almost crashed.. my control arm is still doing the same thing it was before and I looked under my car to find out he duck taped the control arm after charging me $285 for the part alone. I called him and he said there is nothing he can do about it and then blocked me. I am currently pressing a lawsuit against this guy and I will be reporting him to BBB and many more places. Don't get screwed over everyone just stay away from him