All the guys at the craftsman location in Merrifield are very friendly and also provide excellent…read moreservice. They do a very comprehensive assessment of your vehicle, and I can always feel the difference in my vehicle after my repairs are done. They're very transparent, and do a good job of taking care of their customers by doing jobs well and in a timely manner. I think their warranty on certain parts and services is also great. They really take time to make sure the issue is resolved even after they install the new part. Brennan has taken care of me the past 2-3 of times at craftsman. I really trust these guys and will continue to use craftsman (in merrifield) as my mechanic for the future.

5.0 Stars Outstanding experience and great customer service…read more Yelp brought me here. I did a search for the top auto repair shops in my area and Craftsman was well on the list. Reviews were solid. Once I realized how close I was to two of their locations, I made a mental note to check it out. I called, they were welcoming over the phone and not in a spazzy rush like some of the other shops I had been calling around to. They took their time over the phone!!! I made an appointment to get some estimates, showed up, told them my concerns, and they checked out a few things going on with my car. Again, very welcoming in person as well. I came to get an estimate for front and rear brakes replacements, possible oil change, state inspection. As I waited, I skimmed through two books the owner had written! They said I could have a copy, so kept one. The owner has the right idea and it shows. The waiting area was cozy and super chill equipped with coffee and snacks and TV. What took the service over the top was how well the gentleman took to physically show me what was going on with my car. He also took pictures. In the front office we examined the photos and he explained, and educated me about what was going on and what needed attention and why it was relevant. He made additional recommendations based on car mileage and manufacturer recommended maintenance. We discussed pricing and I agreed to get some of the work done. They gave me a Lyft ride home. Called me when it was done a few hours later. Scheduled a Lyft for me to return. Back at the auto shop, I paid and I was on my way. I felt really impressed because they explained things about my car I had never known about in the 5 years of owning it. I felt educated and walked away understanding things better. In all the 20 years I've maintained cars, no shop has ever explained things to me the way they did. I must admit, I felt the labor fees were a bit steep. I felt my wallet go ouch! However, I feel extremely safe in my vehicle because of everything I learned. I will definitely, without a doubt return for future maintenance work and I will knock out some of the other recommended maintenance items in the near future. Highly recommend. Great experience without a single hiccup.

Chuck & crew were excellent. My SUV, after the service, always feels like a new vehicle. I highly…read morerecommend this location.

Yelp brought me here. I called to get price estimates over the phone for brakes, oil change, and…read morestate inspection. They were very welcoming and patient over the phone. Made an appointment to stop by during my lunch hour for an estimate. I arrived early, however, unfortunately I did not have enough time to wait for them to get to my car even though I was next in line. So I had to leave and go back to work. Even though I had to leave, the gentleman was understanding and explained a few of the services with me. I called later to speak with the same gentleman to reschedule and mentioned that another location was close to my home and I could go there on my work from home day. He was super patient with me and understanding of my time constraints. He recommended I call the other location and get a 7am appt to get the estimates so I could get it done before work. Perfect resolution!! I called the other location, got the work done and it was a 5 star experience. Now that I am familiar with both locations, I will use either one of them. Both locations were professional, welcoming over the phone, and just as patient in person and ready to work with me. Highly recommend.

They where really help, yes it costed me 100 bucks but its better than Virginia Tire and auto, they…read morewere quoting me 150 plus Va tire guys put the tire on my car and air up the remaining tires. I will be going to Va tire from now on.

I tried this service center when I needed a basic oil change but also needed some specialty work in…read morefixing a door that wasn't locking/unlocking properly. These guys did an amazing job and without quoting me insane prices like most of the other shops in No VA. So happy to have a trustworthy and decent auto shop to work with again!

When you have, to make execuse for what you do, then maybe it says a lot more about what this…read morebusiness is than who the customer is. Do NOT bring your cars you care about here. So many words to say, you screwed up as a shop. Not one word of true apology. That's what you can expect as a customer.

Emanuel and his team are honest and hard working. Purchased a single used tire for my Lincoln MKX…read moreafter being informed that there was no need to replace all 4 tires. Also had my oil changed. Thanks again!

Both times I stopped here during emergency they were able to take care of me right away. Fair price…read more. I wouldn't go anywhere else.

Don't risk it. Go somewhere else! I don't know where to start. I ve used them for over 10 years for…read moretires, oil change, regular fluid maintenance, etc. They were professional and did ok back then. But for the last 5 years or so, they are constantly making mistakes that required repeated visits. The latest was a big error that they installed a wrong size tire out of two I purchased. One was larger. They specialize in tires!! How can they not see the tire size before they put on!? As soon as I drove away w two new tires, TPMS (tire pressure monitoring system) light came on. I calibrated on the panel every two miles w no luck. I went back right away. They told me to keep calibrating few times. Next day. I went back and had to drop it off so the most experienced tech can take it apart to see. He aligned again but didn't fix. Problem still exists. I called to talk to Mgr, Socrates AGAIN. He told me that he needed to ask the dealer and call me back. I never heard back. I gave up and waited until the next oil change at the dealer. I didn't find out till a 10 months later til I went to a dealer for oil change and tire rotation. The dealer told me that TPMS light is on bc one tire was larger than the rest of them. Not sure how this is going to affect my car in the long run. One was rotating slower than the other 3. Naturally I went back and made Socrates put the new correct size one on. They definitely lack the quality mechanics there. A bunch of high school auto mx class grads? They used to do just ok job for simple maintenance. But no more. I can't trust them with anything anymore. Not worth the risk. Don't chance it.

I just purchased a BMW x4 and right as I got off the lot the tire pressure light came on. BMW…read morewanted to charge me 600 for a tire which I'm pretty sure was leaking already. I got in touch with Rosslyn automotive and tyco auto as well. I decided to give just tires a shot after reading reviews. I called and they told me to come in to get the tire inspected. They inspected the tire and noted that there was a leak as I suspected. Neil the sales manager then called BMW to see if they could replace the tire for me but of course they said they were independent and we're going to charge. Then the sales manager called Goodyear and managed to get 50% off the tire. I ended up getting the tire with just tires, got hazard insurance and balance and tax came to 1/3 the cost at BMW. I'm very happy with my experience but not too happy with BMW.

As a first-time shopper at Boscov's online, I didn't know what to expect. The dish set I was…read morelooking at was more pricey on other stores' websites, so I took a chance on this family-owned business rather than paying more to a corporation. I was super impressed when my order showed up two days later, complete & carefully packaged! I will definitely consider ordering through them next time I need anything like this

Allen and crew were fast and service was done in record time! NASCAR pit crew, well not quite that…read morefast ;) value for 4 new tires Mounted, balanced was exceptional :) Too bad they don't have wheel alignment at this location...will be headed to Chantilly location for that service. Very nice people and good service.

Time is money. They are the quickest tire place in the DMV and their prices aren't bad either. I…read morejust got my tires rotated and balanced and they had me in and out in less than 20 minutes. Amazing service! I've had new tires installed by them in the past and it was quicker than NTB did for my other car by a long shot. Cheaper as well. The quality of the tires were great! And they have lasted me for years now.

Honest, organized, efficient, fast, reliable. Highly recommend this shop for service. Ed was our…read moreservice writer and he was very communicative, helpful, and personable.

Don't believe the five stars I should have ignore that it's always a trapped , the lower stars…read morealways speak truth. Got safety inspection and they called and stated I had to get the tag light and tire fix today or they were going to reject my inspection and didn't let me know that I had 15 days per Virginia law to get it fix and to get inspected again, the most they could charge me was exactly $1.00 per law. I felt obligated to get fix now bc of the threat that it was going to rejected Today not knowing I could wait . I would have replaced the tag light myself for cheap. Really upset they scammed me and weren't honest. I hate going to these place as a female bc I will always get ripped off . I have a 2011 Camry Le. Tag light fix for one bulb was $45 and plug for one tire was $40. To replace rear brake pads which I denied to get here was $709.43 ... Called Gaithersburg Bay Area tires and service and they quoted me $510 ... Hope this help other females out there comparing prices and such . Thank god all safety inspection is only $20 everywhere you go because that's Virginia law , they cant change that price .