I was nervous checking in early due to other reviews however we were checked in an hour early. I did notice housekeeping was still cleaning the rooms next to ours, so I coukd understand why there might be a wait. Walking in to the unit, the first thing I noticed was cool air. Since it was 90+ outside, I was pretty happy. The room looked clean and well appointed. Wifi only avail for a fee. Seriously? I've never been required to pay for wifi, so it Toilet was stopped up, but the plunger in closet did the trick. No dresser, which is weird for a timeshare with week-long stays. About an hour after arrival someone from the front desk called to make sure we had everything we needed, which was a nice touch. Or they new about the toilet issue... Our one bedroom unit was clean. There was a noticeable lack of cabinetry. All the plates and bowls were stored where an oven would be. That meant no oven, only a cook top. But we were aware of this prior to check in. My teen said the pullout couch was "a pull-out couch" so I guess that means average comfortability? Due to covid we did not use the pool or any other amenities besides the washer and dryer. Which by the way, you didn't have to pay for. This was a nice treat since we pay about $3 per load of laundry at our home timeshare. If you are going to be in the area, highly recommend, just be careful where you park. Some one hit our car with there door, leaving a nice crease. read more

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The new California Management's team lies. Not only did they raise the rates up fairly dramatically they have cut back on service

We have been coming to Eagle Crest Resort for over 25 years. It was a great place to bring the whole family for vacations and for using the inn when we need a place to stay passing through going down to California/ Arizona. Unfortunately, I do not have pictures to justify what I will describe about the amenities at Eagle Crest. When you use their sports centers, they are out dated. When you use the pools, the pool towels are so old and nappy. The lockers are old and rusty. The lighting for their tennis courts are not well lit. The pickleball courts have huge cracks , frayed netting , and look old and dirty. The exercise equipment is out dated. This place use to be a destination that you would say," I can't wait to come back next year". I'm sad to say I will not return to one of my favorite places to vacation and use for an over night stay. read more

The rooms were completely outdated. My room was dingy and dirty. The headboards were worn, the bathroom had mold and the soap station was rusted. A wad of hair was in the tub. The staff offered to move me to a new room but could not guarantee that the quality would be improved. I did not stay the second night and left early. read more

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Beautiful landscapes and lovely views. Couldn't have been a better experience. We found our condo on the VRBO app and it was perfect. Clean, quiet, comfortable, and dog friendly. Everything we needed was at hand. No limit to activities, dining and events in the area. It's just a couple miles from Sister's read more

We just visited this resort for our second time. We didn't hold high expectations for the rooms as we know they are outdated. However, our daughter loves the pool there so we came back solely for that reason. How could this go wrong with no expectations? The air conditioning in our room did not work. We asked the hotel staff twice to have someone go into our room, check it and try to adjust the thermostat in case we were not setting it correctly. They did the checks while we were out and about and provided zero update to us. The air conditioning was clearly broken because the only they did was leave a fan on the floor. They didn't offer us a different room. They didn't offer a discount on our stay. The response when we finally went back to the front desk was, "sorry that happened to you." What? Seriously? The room never got below 77. That's unacceptable! And for them to basically tell us to suck it up when we paid $418 for two nights is a slap in the face. With that, I might as well show the issues with the room which I would of never noted if they would have simply offered us a new room with working AC. See the pictures; dirty, broken, too worn not to replace. My wife and I are not the type of people to throw fits in order to get our way, so we just dealt with it. Too bad they won't make an effort to help nice people and returning guests. read more

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DO NOT STAY IN THE LODGE. Seriously don't do it. The rooms are unkempt, dirty, old and gross. We checked in last night, and immediately checked out. If I could include pictures here I would. The floors were not vacuumed, the headboards were literally falling apart with the rubber material peeling off and other marks of who knows what on the bed headboards. Visible dust layered at the base of lamps. When I went to the front desk, they offered us to look at another room, but it was in the same condition. The throw pillows on the couch had stains on them, the couch was frayed and dirty. It was completely unacceptable. Then, we realized that the outter door leading into the first floor, directly from the parking lot not through the lobby, was unlocked and the keycard was not necessary to get in- even though there's a sign next to the door that says "locked for customer safety, please use key card" - when I asked the front desk about locking the door they said "it's never locked, I have worked here for two years and it's never locked" as if that was supposed to suffice? There was no way my family (including two kids) was going to stay there. They then offered me to look at a 2nd floor option and the room was in similar condition to the other two I had already looked it. It's clear that housekeeping is not happening, and that the owner/upper management does not care about the state of the hotel rooms furniture, cleanliness, or making that guests feel safe or comfortable. I was I offered a full refund and we left. We went to the Hampton by the airport- which is new, clean, bright, feels safe, and the indoor pool is in the same building unlike the Lodge. We checked in basically in the spot after calling and had the experience we should have had from the beginning of all of this. All, the breakfast bar and coffee in the morning is tasty, warm, with lots of options including a waffle bar! The Lodge at Eagle Crest dos not offer complimentary breakfast. Literally, do not stay there. If you're looking for a one night or two night place to land while traveling or visiting - go to the Hampton instead. And yes, they let you bring your dog too! read more

The resort was tired. We stayed one night at a weekend premium rate and were very disappointed. 1 The patio door's lock was broken. 2 The bathroom was not cleaned. There were towels and wash cloths along with an empty shampoo container left in the bathroom from previous occupants. 3 Tile in bathroom was coming off the wall and broken. 4 Only one remote for two TV's. 5 The bathroom sink did not drain appropriately. 6 Last but certainly not least was the bed. King bed, sagged in the middle so bad we kept rolling towards the middle. My #1 expectation for a hotel room is that it's clean and the bed comfortable. Will certainly pass on this place next time unless something big changes. $275 for one night, no way. read more

Moldy bathroom. Paper thin walls, you can hear everything. Breakfast is expensive and reheated in a microwave. Honestly, not impressed. Will not be returning for $180/night. Not worth it. read more

We been owners at worldmark for 20 years. Stayed at many resorts. Enjoyed many vacations. Eagle crest use to be a family favorite, until this trip. We had a 3 bedroom townhouse booked for a week. The wall insulation and sound proofing between floors is awful!!!! Unfortunately we had ground level. Every single footstep and conversation from above could be heard. Waking up to baby being fed at 3am. Waking up to 6am running up and down the stairs. Listening to soaking tub and jets going on at 12am. It has been absolute misery! The unit is old. Half of the outlets don't work. No soap in any of the dispensers. Toaster was broken. The lighting in the kitchen is a joke. 1 recessed can to light up the entire space. It's an old unit that's clearly been "updated". That's like putting lipstick on a pig. This place needs a complete renovation. The master bathroom has zero privacy from the bedroom. The TVs offer no sleep timer features. The shower has zero place to put your shampoo or soap other than on the floor. The tile grout is moldy. The toilet is old with cracks or stains in the bottom (looks like skid marks). It's the little things that annoy but the biggest issue is the sound! Trash pickup at the dumpsters is at 6am. I could go on and on. The upside to being here is the pools were enjoyable. The back patio was the best seat in the house. Spent every night watching golfers play and laughing at their comments for bad swings. The weather in June was perfect. The noise is enough for us to cut our trip short. Don't think I will ever come back here again! There should be a disclaimer to all owners checking in that there are people below who can hear what you are doing so please be courteous to those staying below you. And for the love of god, don't run up and down stairs. The master bedroom for the people staying below is right on the other side of the wall where the stairs are located. Bad design all around! read more

Eagle Crest Resort has strengths and limitations. It is in a nice area with two decent golf courses. The condos are spacious, have decks that overlook the courses, and plenty of parking. The resort has so much untapped potential. Downsides: the A/C is maxed at 70° which keeps the downstairs cool but the upstairs ridiculously hot in the summet due to the many windows and skylights. Neither TVs work well. The duvets are simply too warm for the 90°+ weather. We removed the duvet and located a lightweight blanket. The towels and pillows are poor quality. The resort market is awful with limited and expensive products. The resort was recently purchased by Grand Pacific Resorts. There is no way of knowing if things will improve. read more

Update: Unfortunately after 10 years, we have come to decision to sell our home in Eagle Crest. It is currently up for sale. The reason: all the Negative experiences over the last few years with Eagle Crest resort and it's management, as well as the safety hazards on/in many of the "family" spaces (little to no bark dust on playgrounds, leading to sharp and dangerous high impact areas), (Mold and mildew buildup on surfaces and floors in the pool and locker areas of the resort pool and locker room). We are very sad to be leaving, especially our children who have spent their whole lives coming to our home here... but it's been made very clear the fundamental issues with the resort are not going to be changed, as many of them have existed and gotten worse for years and years. The resort owners have made it so the management must act like pitbull-gatekeepers. Although good people, the management is left with no way to resolve issues, or even compromise. read more

This place was probably great in the 80's (it was, I came here in the 80's as a kid). But also hasn't been updated or things repaired since then! Shame used to be a very high end destination, but now not much better than a motel 6. Haven't been here in about 15 years and it's just gone down hill. Mildew in shower, water stains, chew stuff behind the bedroom cabinets, tile missing, towel hook ripped off. read more

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TERRIBLE CUSTOMER SERVICE. We arrived a 3 and we're told that the would be ready at 4. Waiting in line 30 minutes to check in. I was told the room was not ready. They don't guarantee check in and that I would have to wait in line again to see if my room was ready. "No!" She said scowling. "I'm too busy to let you know. Wait in line again. He face was an f-you. She never said, "sorry for the inconvenience." Nothing The fact that they are understaffed, the place is old and dates, and she's spread thin is not my responsibility. The worst customer care. Her name was Ale. She actually laughed when I turned my back to walk out to my car in 85 degree heat. read more

I give this place a 10/10. the main entrance The blonde that works the front desk at night is very rude and haa no customer service skills, but everyone else was friendly and willing to accommodate no matter what floor you are on. We were apart of worldmark and I have to give out three special shout outs ! first being to Kim S. she was so sweet to my two kids under 5. never made me feel like they were too much and so helpful! could take a joke and made me smile every time! second I don't know her name but long beautiful curly hair and was sooooo sweet. said hello to my kids every time and would put a smile on all of our faces! thank you and I'm so sorry I never got your name. lastly Jordan M. !!! This lady I have to give all appreciation to, not only was she so accommodating but she never made me feel like I was intruding or asking for to much. I was blessed to deal with her more than anyone else (not that anyone else wasn't great) She was so helpful to my husbands grandparents (whom have the worldmark account) but when they would send me to ask for things she made me feel like part of the experience! at the end of our visit I told her how much I appreciated her and how amazing she was. I wish there was a paper review I could have wrote this on so she could have a copy. She left the sweetest note on our door and I'm so sorry we couldn't thank you in person !! I could hug you! I want you to know that I stuck them in a ziplock bag to save them on our memory wall as a reminder of our amazing vacation ! Jordan is a huge part of our amazing experience she made everything so simple and friendly. Jordan if you see this thank you so much you beautiful lady! i hope you see this! since I didn't get to say goodbye!! read more

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Our bathroom had long black hairs in the tub and on the floor. Front desk said no other room was available. When we complained to the housekeeping supervisor, she said they "might" have time to service it tomorrow! read more

We had our company holiday party in one of the conference rooms. Worst food ever! Most of us did not eat. I googled " why would my cooked steak be grey". The answer: this happens when a steak is cooked at a temp too low and then steamed. We paid in addition to everything else $44 per plate. A grey, over done rubber steak, canned vegetables and what may have been a risotto. We will not be coming back. I wish I had taken a photo. So unfortunate to have this terrible experience for our 100 people. When you spend over $11k you would hope for better food. read more

Beautiful 2 bedroom villas, don't confuse the villas with the motel as the reviews are very different. Going again soon. Could use more on site restaurants read more

I always heard how so many people loved coming here.. . Not me! This place is rundown. The condos might be different but the lodge is gross.. The hot tub was even shut down by a failed health inspection. I will not be bringing my family here again.. I've stayed in Days Inns that were in better shape. read more

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They took my dog from my room and lied about it; accused us of smoking when we didn't. I have very conflicting thoughts on Eagle Crest, and I know the resort well. I started coming to Eagle Crest beginning in the 90s. It has been a longtime location of our annual family reunions, as well as work conferences for my dad for many years. We are WorldMark owners, and my brother-in-law used to work for them a long time ago. Eagle Crest is full of nostalgic memories for me. My childhood was filled with hours on bike rides, hiking trails, horseback riding, swimming in the pools, etc. etc. etc. It is an ideal location for family reunions, conferences, golfers, and central Oregon visitors. If I had been only relying on these memories, I would be writing a 5-star review. I am now an adult and attended a work conference at Eagle Crest this past weekend. Although I have been to Eagle Crest 15-20 times throughout my life, this was my first time coming to Eagle Crest in 18 years. They have built lots of new properties and the place looks great. The customer service was awful. I have never traveled with pets before, but found myself in the situation where I needed to bring my two German shepherds with me. I called in advance to tell the lodge of my plans, so they reserved a pet-friendly room. When I arrived at check-in, they said my room wasn't available yet and to come back in 4 hours. I asked about the pet policy and where my dogs were/weren't allowed. They said animals were allowed anywhere except the golf course and the Cafe as long as they're leashed. Upon returning 3 hours later, we were told our room had been ready for quite some time. (They could have called us...) We had brought a XXL-size kennel, which we set up for the dogs. We locked the dogs in the kennel when we left the room for dinner. Over the course of my 2-day stay, I have never had a worse hotel experience. 1) We received a note under the door as a warning that smoking in the room incurs a $200 charge. [We DO NOT smoke indoors, whether in a hotel room or at home. We were confused and angry and do not understand why recieved this notice.] 2) The corner of the bed fell and broke. I called the front desk at noon and requested someone to come look/fix it. I had also hoped they would enter the room as testimony of NO SMOKING happening. No one arrived. No one ever came to fix the bed. 3) We locked the dogs in the kennel and put a Do Not Disturb sign on the door when we left for about 45min to eat dinner. Upon return, one of my dogs was GONE. There was no way possible for my dog to have escaped without a hotel staff member entering my room and letting him out. The doors are extremely heavy and slam if you let go of them. The doors open up into the hotel room. We had closed the door and put the Do Not Disturb sign on the door. I was in a panic that my dog was missing from my room. I called the front desk and they initially didn't know what I was talking about. Then they said they had found my dog wondering around the lobby (4 key-entry doors away from my room!!!) and didn't know anything about how he got there. (Which is completely illogical and impossible.) The hotel staff told me I was in violation of the pet policy, but they couldn't hold me accountable for it since they had never showed it to me nor had me sign it. They asked to come down to my room (YES! I had been wanting them to come for hours to fix the bed and verify that we didn't smoke!!) He came down to the room, barely entered, didn't fix the bed, and left. I feel violated, confused, judged, frustrated. This all could have been avoided with some direct communication. I am feeling very distrustful of a place that I had previously always loved. They still did not admit to taking my animal from my room. read more

Eagle Crest Resort - Deer on property - Resorts Near Me - Redmond, Oregon

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I live in Eagle Crest Resort so I do love the resort . I think that they should bring back the equestrian center and turn in the fountains in the lakes and ponds to get rid of the stagnant water so it looks nicer and will help get rid of some of the bugs! read more

I will not be back! I wish I read the horrible reviews before coming. The first night we went to the pool and we're rudely told our daughter was too young to go in their hot tub. Well we were looking forward to the hot tub for months. Plus all the signs. It's just negativity. Don't do this, don't do that. There is nothing exciting about this place. No fun center, no restaurants, lame pools, no town center. Go someplace else to vacation. read more

Avoid at all costs! It was painfully obvious that not one dollar collected for this overpriced joint has been invested into maintenance, repairs or upkeep. The worse Days Inn is better shape. read more

No wifi?! For the price, that should be included. Bogus meeting without clear guidance WHERE it is, then rejected from entering because no ID (not that we were told to bring that). No pool towels at the pool. Found blood on a lamp shade. Room hasn't been vacuumed prior to arrival. All table surfaces had food residue. Bathroom had a sticky spot (gross) on the floor. Water temperature in the shower was always scalding or freezing. read more

We were supposed to there for 3 nights while my husband was at a conference being held at the resort. The grounds were really nice, outside. As soon as you walk in to the lobby, it smells old and musty. Our room wasn't ready until an hour after check in time. Once we got to the room, we couldn't leave fast enough. The carpet had multiple stains and the kitchenette floor was so grimy, your feet slid around (we never took our shoes off if we were moving around). The shower shelf was moldy and rusty. We clocked out first thing in the morning and made the 3 hour drive home. We were so disappointed/disgusted because all we have heard is how nice and fancy this place is...I have actually Googled to make sure we stayed at the same place! I would not recommend anyone stay here! read more

I love this place. It's an amazing place to go any time of the year but my favorite times to go is in Summer and Winter. This resort gives you cheap houses that have fun activities, many bedrooms, and occasionally a hot tub. This place has a golf course and is near many ski places, many water parks, and more amazing stuff. In the resort there is a huge golf course, a few playgrounds, a few pools, some biking\hiking trails, and many more fun activities. read more

Good: Front desk staff are very friendly and helpful. Beautiful resort and grounds. We loved the 5 pools and all the walking trails here. Pet friendly and great for kids. Bad: the room at the lodge was somewhat dirty. Bedsheets were ripped and looked like they had not been cleaned. Food crumbs were left in the kitchen from previous guest. Not sure if they were understaffed or not. Expected a bit more for the price point. read more

There is shabby chic, and then there is SHABBY. The website states they have recently renovated rooms. Ours was NOT one of those. Missing tile in the restroom, the missing piece to the fireplace, dirty door track, and beyond spooty sliding glass door. When checking in, my husband verified the jacuzzi tub we had reserved from Priceline. At that time, we were told there were NO tubs at all. I understand they are not responsible for what Priceline advertises. Still, a front desk person not helping my husband made sure she put him in his place by pointing out that "they" do not use Priceline while my husband was standing there with a Priceline confirmation. We later find out Priceline affiliates with booking.com. She informed him I could use the hot tub, which I had not brought a bathing suit. VERY disappointed in how run down the room was and the front desk clerk that needed to mind her customer and not belittle my husband. read more

The property looks very nice. We stayed in the timeshare area. The rooms were well supplied. But. Air conditioning did not function. Called maintenance. They had no clue. Had to wait till the next afternoon till someone "knowledgeable" showed up. Informed that the thermostat could not be set lower than 72°. Then it would work fine. By late afternoon the temperature downstairs was 78°. Upstairs probably in the 80's. All week. Next. Our neighbor insisted on having his tv on 16 hours a day. Loudly. We called the front desk to complain. They sent someone out a half hour later. He talked to the neighbor. No change. Called the next day again. O change. Called at 10 pm. Threatened to call the police to handle it if they wouldn't. It quieted down a bit. Still went on all week. Just slightly lower. Main problem was paper thin wall connecting the two units. Next. Poor internet. Marginally acceptable downstairs. Barely usable upstairs. In this day and age how hard is it to provide decent internet? Finally. Cheap blinds upstairs and downstairs. About a quarter of them broken. Upstairs let light through so that as soon as the sun was up light flooded the room. About 5 am. Lovely. It would have been nice if someone from the resort would have checked back with us to see if the problems had been resolved to our satisfaction. Won't stay here again. read more

I've stayed in the lodge a couple of times now on company trips. Nice of the company to take us there, and the trips have been enjoyable overall. But I wouldn't choose to go there on my own dime. The lodge rooms are basic, not terrible, and reasonably clean, and the AC works. Basic quick-mart grocery, pretty good deli, coffee shop, and nice restaurant near the lodge and okay snack bar in the lodge. Overall the lodge is decent but nothing to write home about, and I would give it 3 stars but for a couple of things: 1) NO recycling. Or maybe there is but when I asked they directed me to the dumpsters way down at the end of the building. No places to put recyclables in the lobby or the rooms, and the desk clerk didn't even pretend that the maids would do it. So I packed all that up and took it home. Compare that to Inn of the 7th mountain where they promote an environmentally conscious ethos and publish it in their literature. To be fair, 7th mountain doesn't have nearly as many amenities on-site as Eagle Crest does. 2) There's a super nice trail walk down by the river but it can be a little tricky to find even with the trial map that they provide, and there's no signage for the trail. I wouldn't mind that but when I asked the front desk clerk for clarification she was only vaguely aware of the trail, and started to give me directions to drive to some place on the river until I cut her off with "I don't have a car." Maybe I'm nit-picky but it rubs me the wrong way when I ask about a walking trail and they tell me to drive a car. So, minus a star for those things -- I guess if all you're about is golfing you'd like it more than me. read more

Eagle Crest Resort - Half expecting twin girls in matching dresses... - Resorts Near Me - Redmond, Oregon

Our 2 bedrooms unit (535) was pretty nice, has everything we needed( the toiletries were missing but were delivered quickly after a call to the front desk). The furnishing was country style, sort of dated but functioning. The front desk also sent someone to help us with TV control after we failed to get it work on our own. The surrounding ground was beautiful! The often visits from the deers was a pleasant treat too! The only 2 complaints we had were the bedding-not comfortable and the toilet plumbing's noise. We wouldn't mind coming back to stay if we visit central Oregon again. read more

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We stayed one night for a conference and would not choose to return. The hotel room while spacious had a number of deferred maintenance concerns like a old toilet was running non-stop, slow drainage in the tub and sink, poor design with shower wall causes puddling on bathroom floor. The shower stall was mildewy and needs a good scrubbing. At night there was a loud whistling sound that came from bathroom. I suspect it has do with plumbing. We were in a lower unit and there is not enough sound proofing. The outside steps leading to the parking lot look like they have not been swept in months. I think the whole place needs a good scrubbing and updating. read more

So very disappointed. Room was just plain weird - like missing furniture weird. Plus stains and dated. The $88 room we stayed in at the 2 star place last night was cleaner and nicer. I won't stay at the lodge again - ever. That said - the golf was good read more

totally a bait and switch program. Its $ 206 per night and after the hidden fees it ended up at $ 541.00 per night (with a dog). We could have rented a mansion in Sunriver or Black Butte. The bait is $ 206 and the switch is $ 541. They would not even reimburse any fees for emergency damage. Place is disgusting and I will never stay there again. Your former customer!!! read more

It's no better than your roadside Best Western. Outdated furniture, fixtures, decor. Security "card-access" doors that arent ever locked or don't lock (not sure which). Housekeeping staff that is incredibly loud and obnoxious with their personal conversations when cleaning rooms. No useful amenities attached to the actual lodge (pool, hot tub, etc.), you have to go elsewhere on the property by car for those. It's not a horrible place, just not impressive or what I expected at all when I think of a resort. read more

This resort looks amazing in their photos but it's very worn out in real life. Our room in the lodge had lots of wear!! Ants were along the corners of the room. The walls are paper thin so we heard banging noises all night long. The breakfast restaurant was actually gone in the morning due to some sort of renovation we were never told about. The sport center pool was So unsanitary hair and bandaids along the side of the pool. read more

Eagle Crest Resort - Hair - Resorts Near Me - Redmond, Oregon

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Resort is misleading. It's more the quality of a motel. The room had no pictures on the wall, like they painted a couple years ago and forgot to put them back up. The bedding and couch are worn out. The TVs are small, wires hanging down, remotes without battery covers. It feels like this place hasn't had any maintenance for a few years. Bike rental is not part of the resort stay, is driving distance away, and is over priced. My daughters back brakes were so worn they didn't work. I switched bikes with her when we realized it, cause it wasn't safe. The best part of my stay was the wildlife. The golf course has a big colony of cute gophers. There's lots of geese and deer. All very friendly. read more

We stayed here on a recent visit. The room was terrible. Heater blew cold air. The hotel room was very run down. I would not recommend staying here. read more

We stayed here last weekend and had a fantastic time! The location is beautiful, so is the pool, tennis courts, and the grounds in general. The deer are so friendly that we fed them up close! The gold course wraps in an around the condos and peoples' vacation homes. The chubby ground hogs are so fuzzy and entertaining. The kids loved trying to spot them and then chase them down their burrows. This place is locate next to the beautiful and world famous Deschutes river. Such beautiful scenery and trails to walk along or jog or run. There the other trails thy are paved and nice for cycling. We took our 5 bikes and had several family rides that were very pleasant -the weather was nice so that's always a plus. The mountain views are spectacular. The location is close to Redmond in case you need your groceries, lattes, pantyliners, or whatever else. read more

Eagle Crest Resort - Feeding the deer - Resorts Near Me - Redmond, Oregon

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Babies cannot swim in most of the pools. No one will tell you this until you haul all of your kids down to the pool just to be turned away