Absolutely wonderful job cleaning my home and preparing it to be sold. Julie went above and beyond…read morewhat I would have expected for a cleaning service, even offering assistance with other issues I'd been dealing with around the house. The price was reasonable, the scheduling was reasonable, and the rather involved consultation to give me a proper quote gave me a fair bit of peace of mind regarding the various nuances of my home - It's a bit larger than average with high ceilings, so there were a lot of nooks and crannies I'd been worried about. She organized it with me and they got it all. I also opted to have the carpets cleaned, having acquired a few stains over the years from my rampaging little munchkin, and by the time they left everything was basically as good as new... I was pretty impressed. All that said, the biggest thing for me was the flexibility and attitude. After I'd missed an appointment (My phone alarm clock failed me!) she was still graciously able to work with me and get all of the cleaning done before my deadline to have photos taken of the home - Something for which I'll always be grateful. Her cleaners were exceedingly polite and throughout the entire process she was caring, energetic, and so clearly devoted to her work that it really left an impression on me. I actually signed up for Yelp specifically to post this review so that others can be aware of what a stellar experience this was! So, yes, without a doubt this was a 5-Star experience for me. Thank you, A'La Carte Clean, for really helping me out.

I needed a move-out deep cleaning on short notice and Julie and her team were able to fit me in…read moretheir schedule. They were efficient and thorough with the cleaning and communication was great. Julie with A' la Carte will be my first call next time I'm in need of any cleaning services.

We are so pleased with this couple and their work. We have been using their services to clean our…read morehouse for more than 4 years and they are our best choice ever. It's so convenient to have the same people coming to your house who are always on time, highly responsible, and extremely reliable. Their regular cleaning is always a very deep and detailed one. I would highly recommend them. Jayme S.

Sending more people than agreed, performing services not requested, overcharging and on top of all…read moreplaying blame games. Quality wise - stains left on the floor, countertops and dining table. You literally have to be present and control every move to get cleaning you expected! Do not recommend.

Great cleaning service with a fantastic owner/manager, Heidie. She works with you on your…read moreschedule and what with what you want done when. Professional and friendly service providers who are always attentive to detail and respectful of you and your home. Highly recommended after 5 years of association!

I booked a move-out cleaning for my apartment of 9 years, and I'm so glad I chose this company! The…read morecleaner arrived right on time and got straight to work. Due to some health reasons, she had to be replaced partway through, but they sent another cleaner, Caroline came immediately and she was absolutely fabulous! The house was left spotless, and even most of the stubborn stains I thought were impossible to remove were gone. They didn't take a single minute of rest and worked so hard the entire time. Both ladies were friendly, professional, and very accommodating of my special requests. I'm beyond happy with the results and would 100% recommend this cleaning company to anyone looking for reliable and thorough service.

What was supposed to be a deep clean ended up being a below average standard clean. They claim…read moreto clean windows and blinds, which I paid extra for on top of the deep clean, and then when I questioned David he said they only dust them because they are so delicate. Standard cleaning involves dusting blind and windows so why the extra charge per window?. The mirrors looked worse, very streaky, and I had to clean them again along with the outside of my microwave and glass top stove. My pantry floor was not swept and still had crumbs and dog food pieces on the floor. I took my soray bottle that had water and vinegar in it and sprayed it on the floor and baseboard and lightly wiped it up with a paper towel and it was very dirty. Now I will say that there was quite a good amount of dog hair from my golden retriever puppy and there was dust but nothing but in my house that required any scrubbing, not even in my bathrooms. I am very meticulous and OCD about baseboards, dirty doors and door frames, handrails, floors, etc so from a naked eye you couldn't see much. I paid $520 for a deep clean in a 3 bedroom townhouse, 1400 sq ft, at the most that I have only lived in for a year. I should be able to run my fingers along the tops of pictures and baseboards and not have dust on them. My whole thought on that is if hadn't even been dusted then I know it wasn't wiped with cleaner. I worked for a cleaning company when I was 19 and that is honestly how I learned to clean well and pay attention to detail. At the basic standard clean level mirrors, stove , microwave, tv"s should be dust and streak free, carpet along baseboards should have been Downy bead free, and floors should have been dirt free. The double sinks in the kitchen weren't even cleaned. I was so excited to return home after 4 hours to a deep cleaned home and found a half &$#*+ job. This was not even a week ago and I am still irritated. The 2 employees were very pleasant and professional so I am not blaming them. It is the company's responsibility to make sure that they properly train their staff to uphold their standards. All I got were excuses from David and I would have to wait a few days for a supervisor to come out and fix things. He said "Well there was a lot of dog hair on the the floors" Please note that a less than 10 minute one time sweep would fix that issue. I gave him a generous $200 standard clean offer and he refused. I refuse to use the same company that botched the job and will be looking for another company to get the job done correctly. Would you go back to the same doctor or mechanic that did a less than satisfactory job? My goal was to have it deep cleaned and then pay for a biweekly standard clean. A standard clean, from most cleaning companies, would have left my house looking cleaner than their deep clean. I was still charged the outrageous $520 deep clean fee even after refusing to pay the full price... He kept trying to run my card through everyday and I'll admit that I did transfer all of the money from that bank account into my other bank account, but my paychecks are deposited into that one account and I guess I wasn't fast enough with transferring the money. I am in the process of disputing this charge with my bank. I am an RN and I work very long, physically and mentally demanding shifts so I thought I would treat myself and include this in my self care regimen. If anyone that reads this has any recommendations for cleaning services in the Portsmouth Virginia area please let me know. This is my first real online review so I'm not sure how it all works or of anyone can contact me. Ok I think that's about it for now.

There comes a point in your life when it simply makes sense to hire people to do things for you. I…read moredon't do yard work. I'd rather golf. (Although it can be refreshing.) I don't wash my car. I'd rather go to the gym. (Besides, it's stereotypical when I say "Wax on. Wax off.") I don't want to clean my house. I'd rather sit my happy ass on the couch and watch TV. (No matter how I clean there's always something else to clean.) So I decided to hire Dust Bunnies of Hampton Roads. Superb job. Friendly, accommodating, and at all times, no judging. After all, cleaning folks will always find something unique in every household. Just know that they've always seen worse. It was nice for a change to sit on my couch without the dog hair. The kitchen was spotless. My house smelled rejuvenated. The floors had a nice glow to them. I will now have them come to my home on a monthly basis. I've even hired them to clean my office space. Resident or commercial, these dust bunnies are good.

They did a great job on my move out cleaning! Also they contracted the carpet cleaners so I didn't…read morehave to worry about that! Easy to schedule as well!!! Will use them again!!!!!

Katerina and her team did a fantastic job on multiple occasions! I used their services for a deep…read moreclean, as well as a move out/move and clean. They are very detailed oriented and very easy to work with. Would use their services again in the future.

Ekaterine and Capella Cleaning are the best cleaning company in Hampton Roads. I used to contract…read morethe Cleaning Authority but grew tired of their inconsistency, rude customer service, and gross up charge every month. Ekaterine is kind, reliable, consistent, hardworking, and does a tremendous job. I get a sense of relief when I know it's our cleaning week. She goes above and beyond each time. We have been using Capella for over 2 months and I have no interest in changing cleaning groups anytime soon. Very reasonable pricing too. Highly HIGHLY recommended.

We usually only hire a professional cleaner once or twice a year to do a standard clean. We've…read moretraditionally gone through another service to book our cleaner and ended up paying twice as much for the same job. While we were instructed to provide the necessary cleaning materials, I don't mind that because we still have what is left over for our own use. The tech was prompt and courteous, but more importantly, did a fantastic job. We will be hiring again.

A M A Z I N G service! From the time I contacted them and had a walk-thru and a quote and up to…read moretoday, my first cleaning, this company is just amazing on all levels. I'm just sad it took me this long to find them. Thank you!

Did a great job!!! Would recommended to anyone looking to have items removed from yard. Responded…read morevery fast with quote and scheduling a time.