What was supposed to be a deep clean ended up being a below average standard clean. They claim to clean windows and blinds, which I paid extra for on top of the deep clean, and then when I questioned David he said they only dust them because they are so delicate. Standard cleaning involves dusting blind and windows so why the extra charge per window?. The mirrors looked worse, very streaky, and I had to clean them again along with the outside of my microwave and glass top stove. My pantry floor was not swept and still had crumbs and dog food pieces on the floor. I took my soray bottle that had water and vinegar in it and sprayed it on the floor and baseboard and lightly wiped it up with a paper towel and it was very dirty. Now I will say that there was quite a good amount of dog hair from my golden retriever puppy and there was dust but nothing but in my house that required any scrubbing, not even in my bathrooms. I am very meticulous and OCD about baseboards, dirty doors and door frames, handrails, floors, etc so from a naked eye you couldn't see much. I paid $520 for a deep clean in a 3 bedroom townhouse, 1400 sq ft, at the most that I have only lived in for a year. I should be able to run my fingers along the tops of pictures and baseboards and not have dust on them. My whole thought on that is if hadn't even been dusted then I know it wasn't wiped with cleaner. I worked for a cleaning company when I was 19 and that is honestly how I learned to clean well and pay attention to detail. At the basic standard clean level mirrors, stove , microwave, tv"s should be dust and streak free, carpet along baseboards should have been Downy bead free, and floors should have been dirt free. The double sinks in the kitchen weren't even cleaned. I was so excited to return home after 4 hours to a deep cleaned home and found a half &$#*+ job. This was not even a week ago and I am still irritated. The 2 employees were very pleasant and professional so I am not blaming them. It is the company's responsibility to make sure that they properly train their staff to uphold their standards. All I got were excuses from David and I would have to wait a few days for a supervisor to come out and fix things. He said "Well there was a lot of dog hair on the the floors" Please note that a less than 10 minute one time sweep would fix that issue. I gave him a generous $200 standard clean offer and he refused. I refuse to use the same company that botched the job and will be looking for another company to get the job done correctly. Would you go back to the same doctor or mechanic that did a less than satisfactory job? My goal was to have it deep cleaned and then pay for a biweekly standard clean. A standard clean, from most cleaning companies, would have left my house looking cleaner than their deep clean. I was still charged the outrageous $520 deep clean fee even after refusing to pay the full price... He kept trying to run my card through everyday and I'll admit that I did transfer all of the money from that bank account into my other bank account, but my paychecks are deposited into that one account and I guess I wasn't fast enough with transferring the money. I am in the process of disputing this charge with my bank. I am an RN and I work very long, physically and mentally demanding shifts so I thought I would treat myself and include this in my self care regimen. If anyone that reads this has any recommendations for cleaning services in the Portsmouth Virginia area please let me know. This is my first real online review so I'm not sure how it all works or of anyone can contact me. Ok I think that's about it for now. read more
