I recently reserved and paid for a storage unit due to college move-out. The owner himself called…read moreand convinced me to use his location by providing discounts. Upon arriving, the code provided did not work and it took 45 mins to get to the unit. The maintenance guy came around with a dog. Once I opened the unit, I was shocked and appalled at what I saw. The ceiling was falling in and what looked like bed bug shells were present. I emailed the owner and explained my dissatisfaction with the unit. Instead of offering a new unit (glad he didn't), he refunded me my money without issues. Be Aware of this storage location

This is a great storage facility that's conveniently close to Illinois Wesleyan University!read more

Really wonderful for ISU students. Great prices and service! Was an easy move in and move out…read moreexperience! Access 24 hours a day

Do NOT rent from Twin City Self Storage! I did only because I had an emergency move-out situation…read more When I went to pick up my belongings, all my furniture was moldy! Seriously disgusting. Their rental agreement says that they don't cover any damage to property. Go figure. I'm trying to see what is salvageable and what isn't, but it looks like I'm going to have to buy new furniture--a moving cost I wasn't planning to incur. Don't put yourself in the same situation I'm in--rent a storage unit from somewhere else!

I had used them for a year and once I had to downsize and move to a different storage unit bc they…read morehad no small ones, I usually pay on the fifth of the month and they ripped me off by 5 days when I had to have my last item out by. Even though I don't pay until the fifth I had to have everything out and cleaned by the first which is messed up bc he didn't give me the whole time period he had cut me off by 5 days for the initial moving outand another reason I wasn't a fan was yea they were close to where I live but they are pretty expensive too. Has no selection for smaller units only big ones I only seen one smaller unit which was taken. I recommend the place I moved too instead in Washington Illinois called mini max storage they are way cheaper. Might be a drive but least your not paying an expensive rate!

I have been renting a unit for 6 months. This is a very convenient location and the owners are very…read moreaccommodating. I just recently added a second climate controlled unit. So glad to hear they are expanding soon!!

Great people to deal with. Been using storage bins forever and by far the best experienceread more

The staff is very friendly and accommodating, it is so…read moreconvenient to be able to drive through the building, you are protected from the rain, snow or heat. I highly recommend Professional Self Storage

Professional Self Storage is a great place for your storage needs. I have used them for storage use…read morethe last 5 years and have never had a problem. The facility is always safe, clean and accessible. When necessary, I have always found the property manager available in case of issues, problems ...or, in case another storage unit is needed : )

Inexperienced and incompetent employees, less than helpful, and had to ultimately contact local PD…read moreto ensure I was not charged for equipment I DID NOT rent. Business employee left an untruthful review on a business' website that had no business interaction with them. Rent somewhere else.

Rented a large trailer for moving. This business is in a large roomy (previous KMart) building…read morewith a great air conditioned rental store pickup area. The business is very clean and professionally run. The maintenance tools and equipment are in good condition/new. The manager Cody is extremely polite and communicates well, anxious to help. He made sure all tires were in good shape and with good pressures before letting me leave. I think this business will thrive with the location, facilities and personable manager Cody. I will definitely support this business.

they go above and beyond to make sure anything you store is safe.. I highly recommend Uncle Billsread more

Moved my daughter's things here from her dorm this past weekend. The desk staff was very helpful…read moreand friendly. When i first contacted them there were no units available but they were considerate enough to follow up with me 1 day later when a unit opened up. The facility was very very clean (we have an indoor unit), reasonable and appears very secure. Looking forward to a good association.

I saw the reviews, more than one reference to "junkies" unfortunate people who find a warm place…read moreopen 24 hours. That has absolutely nothing to do with the fact that this is a conveniently located, affordable, clean place with lots of working machines and friendly local people. Erase all that negativity, these guys would have a solid 4.5 which rounds to 5 thank you

While I very much appreciated having SOMEWHERE to do my laundry, the place was so gross. No doors…read moreon the bathrooms, you can pee, but everyone can see you. The place smells so badly. There was a man passed out in the corner. No staff. No phone number posted. Again. If you need somewhere to do laundry once, I'd recommend it. If you're a college kid looking for a weekly place, keep looking.