Stopped by for my first car wash at Jacks great service, it was fast as workers were nice!read more

I always go to Jack's, providing my own preferred brand of synthetic oil & oil filter and happily…read morepaying them for the labor. I provide a new 5-quart jug of oil and I get a little back as my engine takes four quarts. This time, I saw the young man pour the entire jug into my engine then toss (like end-over-end) the empty plastic jug in the trash. He shows me the dipstick, which looked OK after starting the car. But I was suspicious. The car's never required 5 quarts before. In the morning, with a cold engine, I popped the hood & pulled the dipstick. Sure enough -- over full. Took a crappy picture with my cellphone but it's obvious.

My problem wasn't diagnosed during the first visit & the alarm light was no longer showing so they…read moreonly charged 100.00 (on top of the $290 something that I had to pay just to bring it in.) Within a mile of driving it the light was back on, I had scheduled another appointment for a week later for something unrelated. When I came in for that appointment (which included a diagnosis) they said that they couldn't diagnose it & that I would have to make a separate appointment & pay for them to address something that they didn't initially take care of. When they called to give me the diagnosis for the second visit, there was something fishy about how it was being handled & I was told that one repair would cost over $2000.00 & a second repair would cost over $5000.00 & the story kept changing (plus I was told that my car wasn't safe to drive.) I wasn't having any issues with my car until they told me during the first visit where they never fixed what it was brought in there in the first place. I read some negative reviews that described my situation to a "t" so I told them that I wasn't having any going to get a second opinion. They called backed twice trying to scare me into getting my car repaired by them. Even when I came in that first time I didn't feel like they gave much regard to me with regards to customer service, it was more about what was convenient for them & I was dismissed.

Brought our vehicle for routine maintenance. They try and charge quadruple and upcharge for…read moreeverything. After getting the truck back ( refusing extras) having trouble with additional things. Went elsewhere and paid over $1,000 less than what they quoted. Beware.

To start off the nastiest Firestone I been too and have you heard of turning on your heater on a…read morecold day. I noticed a situation where a customer, apparently seeking warmth while awaiting pickup, requested her keys to wait in her vehicle. This instance highlighted a potential opportunity to review and possibly enhance the comfort provisions and policies for customers who may need to wait for extended periods, especially during varying weather conditions. Ensuring a consistently comfortable and welcoming environment for all patrons is paramount. More critically, I was quite concerned by the condition of the customer restroom facilities. During my use, I found the toilet to be unsanitary, with an unacceptable amount of paper strewn across the floor, and visible unsanitary conditions around the sink area, including urine on the floor. Maintaining a pristine level of hygiene in all public areas, particularly restrooms, is fundamental for customer satisfaction and reflects directly on the establishment's standards. Furthermore, I observed that the general cleanliness and tidiness of the waiting room and workshop floor could benefit from more frequent and thorough vacuuming and cleaning. Regarding your service scheduling and efficiency, I experienced firsthand and also witnessed other customers being informed of significant delays or being asked to reschedule their appointments due to the facility being super busy. This leads to considerable inconvenience for customers who have already allocated time for their appointments. Revaluating the appointment system, staff allocation, or communication protocols around potential delays could greatly improve customer satisfaction and reduce frustration. Your Firestone on Weber Road is way more welcoming.

Poor quality service and scheduling. I arrived for my appointment and was told to come next week! I…read moredrove 45 minutes for nothing. Not recommended at all

I am here from out-of-town working and my power steering started giving me trouble. Finding someone…read moreI can trust with my truck is not an easy task. My truck is my baby and like my dog, I don't trust her well-being to just anybody. Besides, we all know, most mechanics will shyster a female more often than not. I went to Yelp and found Freedom Automotive. The reviews were very favorable and the word "honest" was used A LOT! Brought my truck in and they looked at it. The power steering was leaking fluid, so they cleaned it up and really couldn't tell where the leak was coming from. Jose ordered the parts and I brought her back the next morning for repair. Do you know, these guys cleaned it up again, took it apart, found the leak was a loose hose, tightened it and then called to let me know just what exactly it was!! Didn't pull a fast one and tell me I had to have a new gear case or new hoses or both. Just called me, said it was a loose hose that they tightened and only charged me for labor. WHO IS THAT HONEST ANY MORE?!!? I am beyond grateful for Freedom Automotive. If God has a special place in Heaven for honest mechanics, Jose and everyone at Freedom Automotive have a golden seat. I hope after reading this review you will give them your business. They deserve it and you will not be disappointed.

I originally got my car checked out on June 26th. They told me it would take a day to get the work…read moredone. I made the appointment for July 13th when I had some time off. We agreed on bringing it first thing in the morning. The work was for a rack and pinion , axles, and an alignment. On the day of my appointment, they told me it'll take 3 days because other people brought their cars over the weekend. I let them know I planned for it to be done within the day like originally discussed when I made the appointment. They said they will try to get it done the same day but that the work might be rushed and mistakes might be made since they can't have more time with it. They finally call me to pick up my car, but when I arrive, they let me know that the traction control light came on after they finished working on my car but that if I brought it back, they'd fix it free of charge since it was their mistake. The next day, my air bag light came on, and my horn stopped working, so I called back to see when I could bring it back. Jose let me know he'd be on vacation, but they'll order the part my car needs to fix the mistake. So I call them again once he's back from vacation. He lets me know they are extremely backed up, so it might be a while before they can fix it. A few days pass, and I call for an update on the part he originally said they ordered. He tells me they never ordered it, and I need to bring the car back in to see if they can fix the alignment, and THEN they'll see if I really need the part. I said, OK and we plan for me to bring it back on a Saturday. This is now August 29th. He tells me they know what needs to be replaced, but the part costs too much, and his boss won't approve buying it, so they'll keep an eye out for the part at the junkyard. I called again on 9/3 for an update on the part. They let me know unless I can find the part for them sooner/cheaper, there's nothing they can do. I call back today, 9/18, to let him know I got the part, and he tells me, "They did their part" and can no longer fix their mistake free of charge. I'd like to add, I brought my own parts, which they did mention I won't have warranty on the parts I brought if something were to happen, which I agreed to. BUT the issues that came after were due to the alignment done on my car, which they know that. So it had nothing to do with the parts I provided, that came from AutoZone, the same place they buy their parts from. I'm extremely frustrated because I've tried to be patient but in the end they left me disappointed and with added problems.

another fantastic visit I wasn't sure how to resolve the problem I had, but they did in a timely…read moremanner at a reasonable price.

My wife and I needed our car repaired and the found Zabor. Great professional attentive service!read more

The best service not just mechanically but personally. They talked me through everything that they…read morewere doing!

Absolutely frustrated with Mavis Tire and their complete refusal to honor their tire warranty. I…read morebrought my AWD Mazda SUV in because of the tires I purchased a year ago has severe outer edge chopping that is causing a loud howling noise while driving, along with obvious feathering on the edges. Even the dealer confirmed the tires are defective and causing the noise. Instead of standing behind the warranty, Mavis Manager wants to replace only ONE tire on an AWD vehicle. Which we contacted corporate for help with the issue, we were told by the Manager of the store that we should hear something in a couple of days, so far after calling corporate and speaking with a few people, who blames the store management for not sending the correct tire information, it's been almost 3 months and nothing yet, still waiting for corporate to call. Anyone who understands AWD systems knows mismatched tread depth can cause drivability problems, pulling, and unnecessary stress on the drivetrain. Replacing just one tire is irresponsible. What made this even worse was hearing Kevin, the manager at the Joliet Mavis location, openly admit that "corporate just bounces people around and does the minimum if they do anything at all." That tells you everything you need to know about how this company treats customers after the sale. They were happy to take my money when I bought the tires, but when there's a legitimate warranty issue, suddenly they want to do the bare minimum and ignore the actual problem. Between the road noise, uneven wear, and poor customer service, I would never recommend Mavis Tire to anyone. Please let friends and family know to not go there. Save yourself the headache and go somewhere that actually stands behind their products and warranties.

Been going to Ken for years. Friends go, neighbors go, because Insomniak will always take care of…read moreyou. Prices are good. Ken always has room for friends and relatives. Recently he added more bays as he was able to acquire the place next door. He also is into customization. Taking care of some really nice vehicles. Definitely the place to go to!

May decide to stop working on your vehicle if they feel like it. I had a repair I needed done and…read morethey stopped responding.

I had an oil change at the Plainfield Rt 59 location. The mechanic did a sloppy job of replacing…read morethe air filter, damaging a piece of it which resulted in fuel/air ratio problems and causing my engine light to turn on/off repeatedly. I had to pay another shop $250 for engine diagnostics and a new filter because of poor work. This is basic maintenance. DON'T GIVE THIS PLACE YOUR MONEY.

When I got there, there was quite a long line so I just sat and waited. Eventually moved up to the…read morefront of the middle bay, the person behind me pulled up to the front for the left bay. One of the workers proceeded to send the person who was behind me inside and cut in front of me for the middle bay. When I called a worker over to ask why that person was put in front of me they just laughed and said the worker who did that was just stupid and gave a half hearted apology. No one took any responsibility or had any professionalism and my time was not valued.

I was truly disappointed I'm this place, mostly the uncaring kids that work there. Six days after…read moremy car was towed there (including the weekend, to be fair) I stopped in to take a picture of the codes necessary for the correct part. Kraig was good to tell me them over the phone the day before, but it sounded like he said it was a PCM, when in fact, it was a BCM. Wish he would've been more clear, but not a big deal. When we were walking out there, we noticed the right rear tire was flat, even though my car was towed there & was a-ok at that point. Kraig stated it must be a slow leak; wasn't like that a couple of days ago. This was a Tuesday, yet they're closed on weekends (??). In checking out the tire, he then said it was getting low in 3 hrs. Be that as it may, When I picked up the car after it was done, immediately I saw big white scratches on my rear bumper that was not there before. Went in to inform Kraig & while we were looking at it, I then noticed a smaller mark on the front bumper, which was completely repainted just a few months beforehand & was also fine when it was towed there! He tried to downplay it & said he'd get ahold of the owner. In the meantime, I received photos from the tow truck company proving it was fine upon arrival there, yet Kraig said the owner was only willing to pay for the back bumper! Thankfully I disputed the charges with the AMEX (HIGHLY RECOMMENDED), so then he caved in & paid for both bumpers. I later found out they will actually use a quad runner ATV to push in and out cars if necessary!! The tire was suspicious since it happened well into their possession, but I let it go since I wanted nothing else than to move on & put this behind us. If all this wasn't enough, they didn't even have the courtesy to use a paper floor mat, so my car was rather filthy especially on the driver side. Unless you want your car treated like this folks, there are places very close by (Ewerts Automotive, Art's automotive) that treat their customer's cars with more respect & are much more reasonable. Low integrity automotive charges approx $185/hr, which is comparable to dealers!!

Brought my car in to get it checked out. They were very…read morehonest. I cried haha It is ok because I took their advice and got rid of my car before I had to spend up to 20k in repairs. Everything worked out and I am so glad to have actual honest people in the car buying/repairing field!