Stopped by for my first car wash at Jacks great service, it was fast as workers were nice!read more

I always go to Jack's, providing my own preferred brand of synthetic oil & oil filter and happily…read morepaying them for the labor. I provide a new 5-quart jug of oil and I get a little back as my engine takes four quarts. This time, I saw the young man pour the entire jug into my engine then toss (like end-over-end) the empty plastic jug in the trash. He shows me the dipstick, which looked OK after starting the car. But I was suspicious. The car's never required 5 quarts before. In the morning, with a cold engine, I popped the hood & pulled the dipstick. Sure enough -- over full. Took a crappy picture with my cellphone but it's obvious.

Brought our vehicle for routine maintenance. They try and charge quadruple and upcharge for…read moreeverything. After getting the truck back ( refusing extras) having trouble with additional things. Went elsewhere and paid over $1,000 less than what they quoted. Beware.

highly recommend. great auto repair and great service. the only place I bring my cars to.read more

To start off the nastiest Firestone I been too and have you heard of turning on your heater on a…read morecold day. I noticed a situation where a customer, apparently seeking warmth while awaiting pickup, requested her keys to wait in her vehicle. This instance highlighted a potential opportunity to review and possibly enhance the comfort provisions and policies for customers who may need to wait for extended periods, especially during varying weather conditions. Ensuring a consistently comfortable and welcoming environment for all patrons is paramount. More critically, I was quite concerned by the condition of the customer restroom facilities. During my use, I found the toilet to be unsanitary, with an unacceptable amount of paper strewn across the floor, and visible unsanitary conditions around the sink area, including urine on the floor. Maintaining a pristine level of hygiene in all public areas, particularly restrooms, is fundamental for customer satisfaction and reflects directly on the establishment's standards. Furthermore, I observed that the general cleanliness and tidiness of the waiting room and workshop floor could benefit from more frequent and thorough vacuuming and cleaning. Regarding your service scheduling and efficiency, I experienced firsthand and also witnessed other customers being informed of significant delays or being asked to reschedule their appointments due to the facility being super busy. This leads to considerable inconvenience for customers who have already allocated time for their appointments. Revaluating the appointment system, staff allocation, or communication protocols around potential delays could greatly improve customer satisfaction and reduce frustration. Your Firestone on Weber Road is way more welcoming.

Just want to say thank you to the new store manager for being professional, and knowledgeable on…read moremy car repair needs, and very accommodating scheduling a prompt appointment time. Also thank you to the service team for your great and timely service repairs. Refreshing to have such a positive experience with a business. Kudos to the Firestone team.

I am here from out-of-town working and my power steering started giving me trouble. Finding someone…read moreI can trust with my truck is not an easy task. My truck is my baby and like my dog, I don't trust her well-being to just anybody. Besides, we all know, most mechanics will shyster a female more often than not. I went to Yelp and found Freedom Automotive. The reviews were very favorable and the word "honest" was used A LOT! Brought my truck in and they looked at it. The power steering was leaking fluid, so they cleaned it up and really couldn't tell where the leak was coming from. Jose ordered the parts and I brought her back the next morning for repair. Do you know, these guys cleaned it up again, took it apart, found the leak was a loose hose, tightened it and then called to let me know just what exactly it was!! Didn't pull a fast one and tell me I had to have a new gear case or new hoses or both. Just called me, said it was a loose hose that they tightened and only charged me for labor. WHO IS THAT HONEST ANY MORE?!!? I am beyond grateful for Freedom Automotive. If God has a special place in Heaven for honest mechanics, Jose and everyone at Freedom Automotive have a golden seat. I hope after reading this review you will give them your business. They deserve it and you will not be disappointed.

Have been going to Freedom for oil changes and misc. auto issues. They are friendly, honest and…read moregood pricing. We also use them for our company vehicles. Always treated with respect for whatever the issue is. Highly recommend Freedom Automotive!

they got my bmw running good. they fixed all my oil leaks and they explained everything to me…read more they're very professional and did the job in a timely manner.

I had multiple problems I wanted him to check out. he put it in the air and noticed some major…read morerust on my frame took photos and said he wouldn't put money into my truck. he took it down and didn't charge me. he could of made money on me and not told me. this place has integrity

I was going to Chicago for the weekend and the low tire pressure light came on. I stop by to see if…read morethey can fix it and Rich and Kevin fixed my car and I finished my trip up north for the weekend. Thank you Guys for everything you did.

My car caught a flat shortly after closing time. I pulled up to a locked door and they saw my…read morestruggle. They allowed me to leave the car overnight and completed first thing in the morning. Kevin, Steve and Diego took care me. Good people and great service. Thanks

Been going to Ken for years. Friends go, neighbors go, because Insomniak will always take care of…read moreyou. Prices are good. Ken always has room for friends and relatives. Recently he added more bays as he was able to acquire the place next door. He also is into customization. Taking care of some really nice vehicles. Definitely the place to go to!

May decide to stop working on your vehicle if they feel like it. I had a repair I needed done and…read morethey stopped responding.

When I called, the person on the phone was very courteous and professional. Once I got here I was…read moregreeted at my car with the outmost respect, I was even escorted inside and they held the door open for me. The service was fast. I would recommend this place to any of my friends and family. Update: I came in today for an oil change and once again this place had exceeded my expectations. They have upgraded their waiting area which includes new chairs and a keurig coffee machine.

I had an oil change at the Plainfield Rt 59 location. The mechanic did a sloppy job of replacing…read morethe air filter, damaging a piece of it which resulted in fuel/air ratio problems and causing my engine light to turn on/off repeatedly. I had to pay another shop $250 for engine diagnostics and a new filter because of poor work. This is basic maintenance. DON'T GIVE THIS PLACE YOUR MONEY.

I was truly disappointed I'm this place, mostly the uncaring kids that work there. Six days after…read moremy car was towed there (including the weekend, to be fair) I stopped in to take a picture of the codes necessary for the correct part. Kraig was good to tell me them over the phone the day before, but it sounded like he said it was a PCM, when in fact, it was a BCM. Wish he would've been more clear, but not a big deal. When we were walking out there, we noticed the right rear tire was flat, even though my car was towed there & was a-ok at that point. Kraig stated it must be a slow leak; wasn't like that a couple of days ago. This was a Tuesday, yet they're closed on weekends (??). In checking out the tire, he then said it was getting low in 3 hrs. Be that as it may, When I picked up the car after it was done, immediately I saw big white scratches on my rear bumper that was not there before. Went in to inform Kraig & while we were looking at it, I then noticed a smaller mark on the front bumper, which was completely repainted just a few months beforehand & was also fine when it was towed there! He tried to downplay it & said he'd get ahold of the owner. In the meantime, I received photos from the tow truck company proving it was fine upon arrival there, yet Kraig said the owner was only willing to pay for the back bumper! Thankfully I disputed the charges with the AMEX (HIGHLY RECOMMENDED), so then he caved in & paid for both bumpers. I later found out they will actually use a quad runner ATV to push in and out cars if necessary!! The tire was suspicious since it happened well into their possession, but I let it go since I wanted nothing else than to move on & put this behind us. If all this wasn't enough, they didn't even have the courtesy to use a paper floor mat, so my car was rather filthy especially on the driver side. Unless you want your car treated like this folks, there are places very close by (Ewerts Automotive, Art's automotive) that treat their customer's cars with more respect & are much more reasonable. Low integrity automotive charges approx $185/hr, which is comparable to dealers!!

My 2023 Pathfinder was in for an oil change about a month ago. Last night, while attempting to…read moredrive my daughter to Mayo during an emergency, the engine and oil lights came on. Integrity asked us to bring it in immediately. Upon inspection, the car had blown a gasket. Integrity is fixing this for us for free today. After all that we've been through this week with my daughter being in a car accident and the secondary emergency for a pre-existing condition, I cannot emphasize what a blessing this is. Thank you for taking care of us when we most needed it. There is no better place to take your vehicle.