If I could leave Zero Stars, I would. I chose this company because of the online reviews and because the rates were comparable to others I called.
To start with, the move was scheduled for a Monday morning at 9 am. I was told that there was a two hour minimum, and there would be a crew of 4 people to load the large trailer. Considering I was moving 2 bedrooms of a 3 bedroom house, the large trailer should fit all of my belongings. They did not have to move any boxes, clothing, breakables, etc. They were ONLY moving furniture.
The entire appointment started off badly when they arrived at 8:20 am, with a small trailer and a crew of 7, not 4 people. One would think more people would be a good thing when you are paying by the house, but let me explain why this was so frustrating. First, since they were 40 minutes early, contractors at the new house had to scramble to be out of the way of the movers. Secondly, they backed into my driveway, opened the back end of a camper on a truck, and this crew started piling out like circus clowns. I was alone at the old house, with someone else at the new house to direct traffic upon arrival....imagine how hard it is to watch 8 people, 7 loading your belongings, and 1 pointing his finger, and make sure that you don't witness anything being taken or broken.
The second thing that frustrated me was that they had a small trailer, which ended up requiring two trips from the old home to the new home. Then the man in charge could not understand why I was upset by this. I asked him if he thought it was fair that since he brought the small trailer that I was having to pay extra because it was going to take so much longer with extra trips. He couldn't understand what I meant....they charge by the hour, not the trip. He couldn't understand that making extra trips was going to take longer, hence, costing more.
Lastly, upon arrival at the new home, they stacked most of the furniture in the garage, even when I told them that it needed to be placed somewhere else. They did not put back together the beds they took apart, a leg was broken off of a sleeper sofa, the hard resin decorative scrolling in my TV console was broken, and they did not have the tools needed to put my dining room table back together.
They also decided the sleeper sofa wouldn't fit where I wanted it, and I had to show them how to move it and get it into the room. 7 of them couldn't figure out how that they needed to back up, turn the sofa 90 degrees clockwise, then start over.
This was by far the most unprofessional moving service I have ever used, and that includes my buddies that helped me move in college with nothing but a truck bed. read more