Great experience! On time, efficient, friendly, conscientous... Will use them again. Excellent service.

I rarely leave negative reviews because I understand that accidents can happen, and I generally don't like to damage a business's reputation. In fact, I almost didn't post this. However, after my experience, I feel it's important to share it so others can make an informed decision. I previously used this company and had a great experience, which is why I hired them again. As a Realtor, I've also referred multiple clients to them over the years. Unfortunately, this move was very different. During the move, my 65-inch TV was damaged beyond repair, my husband's smoker cover was ripped causing scratches to the smoker lid, another smoker had a wheel bent, and the nuts and bolts for our trampoline were lost. After filing a claim, I was offered only a little over $100 for all of the damage. The only other reimbursement I received was the $150 I had paid for them to move the trampoline, which was refunded at the end of unloading and before the insurance claim was submitted. Before I could even submit a claim, I had difficulty getting in touch with the moving company. After multiple phone calls and an urgent email, I finally received a response a day later stating the employee had been out sick for most of the week. While I understand that illnesses happen, I was disappointed there wasn't a backup process for responding to customers reporting damage. My biggest concern was what happened before the move even started. I was handed a tablet and told to sign so they could begin loading. The screen contained only a signature box with nothing to read. I later learned the document I had supposedly signed limited their liability to just $0.60 per pound and indicated I had declined full-value protection. That was never explained or offered to me. Had the document actually been displayed, I would have read it, as I always do before signing anything. The unloading process also felt rushed because the crew had a nearly six-hour drive home and another move early the next morning. My move had been scheduled well in advance, so this should not have come as a surprise. By the end, the owner appeared frustrated and was rude, which I found unprofessional. I'm not writing this review to bash anyone. I genuinely wanted this move to go well, especially after my previous positive experience and the referrals I've sent their way. I simply want others to be aware of my experience, ask questions about valuation coverage before signing anything, and understand what the claims process may look like if something valuable is damaged. I truly don't want anyone to go through what we have with this whole process. read more

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Wow--what an incredible experience! From start to finish, this team was fast, accommodating, and extremely communicative. The entire process felt effortless because of their professionalism and positive attitude. The three movers who helped us didn't just show up--they showed out! They worked quickly and efficiently, making what could have been a stressful day feel completely seamless. Everything was handled with care, and they went above and beyond to make sure we were satisfied. I will absolutely use their services again in the future and will be recommending them to everyone I know. If you want a moving company that delivers on every promise and then some, look no further! read more

The 3 man crew arrived on time & ready to get the job done - and boy did they! All 3 were professional, courteous & very accommodating. This is 2nd time I've used 'It's Your Move' & I've yet to be disappointed. 5 star rating!!' read more

Si estás buscando una empresa de mudanzas confiable y profesional, no busques más: "It's your move " es la elección perfecta. Recientemente, tuvimos la oportunidad de trabajar con ellos en nuestra mudanza de un departamento provisional a nuestra nueva casa, y no podríamos estar más satisfechos con el servicio que recibimos. Desde el primer contacto, notamos que se trata de una empresa familiar que realmente se preocupa por sus clientes. No solo se encargaron de trasladar nuestros muebles desde un espacio con escaleras, sino que también gestionaron la recolección de objetos de dos lugares diferentes, todo de manera eficiente y organizada. Una de las cosas que más nos impresionó fue su paciencia y flexibilidad. Cambiamos de opinión varias veces sobre qué muebles irían a cada lugar y ellos siempre respondieron con amabilidad, adaptándose a nuestras necesidades y brindándonos el apoyo necesario para tomar decisiones en el último momento. Además, el cuidado que pusieron en proteger nuestros muebles fue notable. Utilizaron materiales de alta calidad para asegurarse de que todo llegara en perfectas condiciones. Y, lo mejor de todo, ¡todo fue realizado en un solo día! La amabilidad y atención del equipo fueron constantes a lo largo de todo el proceso. Se notaba que valoran la satisfacción del cliente y trabajan arduamente para brindar una experiencia sin estrés. Sin duda, recomendamos a " It's your Move " al 100%. Ellos se han ganado nuestra confianza y, en el futuro, serán los primeros en quienes pensemos si necesitamos servicios de mudanza nuevamente. ¡Gracias por hacer que nuestra mudanza sea un éxito! Gaudy Lujan read more

It's your move is the way to go!!! Angela and Tony, and their team are incredible! They did a long distance move for me and picked up and delivered on time! Communication during the entire process was top notch!! THANK YOU doesn't seem like enough! Highly recommend for your moving needs!! read more

They were professional and easy to work with, they were timely and quick to respond. Not only did they get my move done, they even worked around there schedule to help me out if a second trip to help finish my move. I'll definitely use them again and would recommend them to anyone. read more

I was really pleased with It's your move. They arrived early. That was ok. They were careful with my furniture and handled it with care. They were courteous and professional. I would definitely use them again. I highly recommend them. read more

I didn't realize I already wrote a review. Now they won't let me delete this second review. read more

Extraordinary service! Angela confirmed and agreed rates, also called me one day before to confirm the service. The guys arrived at my old address, they helped me with Packing and Moving, very very very good! All that was packed came safe; I unpacked and checked everything. read more

It's Your Move - Movers Near Me

Literally everything was smooth and fast! 20/10 highly recommend! The guys are amazing ! Definitely will be using them again in the future

3rd time using this company and they never disappoint. All the guys were very friendly, professional and hardworking! Will recommend to anyone!! read more

Absolutely outstanding!! Angela, Tony and their team are flexible and work very hard to meet customers' schedule. They're all friendly and fun to work with. The prices are fair, they take care of your belongings and they can pack a truck like nobody's business. And did I mention fast? Oh my gosh, they are so fast yet still careful. I never want to move again, but if I had to, I'd use their services again. Thanks so much for a job well done! read more

It's Your Move - Movers Near Me

Excellent company. The move was easy to schedule and they were very accommodating. Oscar and the moving team were very careful with my items, extremely efficient, polite, and put things exactly where I needed them. The owner even came out to help to move the heavy objects. They assembled everything that I requested. The cost was very affordable. I would not hesitate to use them again in the future. I wish that every moving company was that careful and efficient. Thank you all! read more

I was very skeptical about using a moving company because I feel I'm not old enough to need one but I'm glad I did! Conrad and his team called me 30 minutes ahead to let me know they were on their way. They showed up a few minutes later. We had to move the apartment and a storage unit. They had us moved in right at 2 hours. Their truck was high quality and the team was very friendly. Unfortunately, a few scratches were had on our refrigerator but It's Your Move took care of the issue quickly and far above what I expected sending me a whole new door and handles! I was expecting a touch up guy to come by! I highly recommend using these folks! read more

Big win for hiring the folks at It's Your Move- IYM out of Odessa, Texas! The loaders/packers are top notch and hard working! Tony, Jr and Oscar were AMAZING!!!! They treated our household goods with care and made sure they were protected and secured in truck. They worked hard and steady. I am beyond satisfied with the job they did!!!! They were efficient with loading and the time on the clock!! So nice and just all around great! I HIGHLY HIGHLY HIGHLY recommend them!!!!! Angela was amazing and so, so patient and flexible with all of our changes, answering all of our questions and just an all around amazing person!!! She has been so helpful to us. This company is ran well and will take care of all your moving needs!!! I cannot say enough good about them!!! We also rented a Penske rental truck through them! They are the most organized moving company/truck rental place we have ever been to. The owners are so polite, professional and just organized. We give them 10 stars all around!!!! read more

It's Your Move - Movers Near Me

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Very respectful and hard working company! They came first thing in the morning and knocked it out of the park !! Thank y'all so much for the good hard work read more

Movers were slightly delayed, which was no problem because they were always in contact with us! Communication A++!! Rates were high from 24 months ago, but definitely market rate. Staff was speedy, safe, and extremely helpful. Would not hesitate to use them again and will be letting friends know they were professional. read more

Just moved us across town and they did a fantastic job! On time, professional, took good care of our belonging and QUICK. Had a four person crew moving a three bedroom house. Took them all day and two trips, but thats about two days quicker than I could have done it. I would use them again and recommend them to anyone. read more

Super great! Awesome communication, fast, careful. We moved over 100 miles and it was so easy.

Absolutely, hands down BEST movers!! They showed up on time, moved everything in amazing time and handled everything with great care. These guys knocked it out of the park!! read more

five stars hands down. I've never personally have ever dealt with a moving company, but its a delight to know that the first time i have, they were absolutely WONDERFUL!! everyone's attitudes were such a delight!! if i could give more than 5 stars, i would!! You guys will definetley be getting a call again once we have everything situated!! kudos to Steve and crew for maneuvering the trailer like yall did. *chefs kiss* by far, i know who i'll be calling if ever i need my house to be moved lol thank you guys again!!! read more

Picked these guys because of the great reviews and they totally lived up to it! They were very efficient and used great care handling our stuff. I don't think you can go wrong with these folks! read more

These guys were amazing! We moved from Houston and were originally scheduled for early in the afternoon but after having rain delays we called them to let them know and they quickly moved the next appointment ahead of us and said to to let them know our progress and to be careful and drive safely. We arrived in Midland at 6pm and they arrive at 6:30! The guys moved an entire uhaul truck in just over an hour and we are on the third floor! Very careful with everything as well and super friendly! read more

We have used these guys twice and were very pleased both times. They were fast but careful and super sweet about getting our ridiculously huge bed frame and our piano in and out! Prompt and communicative. read more

I just left them a review on Google and now here because they're great. You won't find better movers who do their job well. I've moved a lot over the years and this company beats everyone I've ever hired by a lot. read more

I am in the real estate industry and have met many movers! This company BY FAR is the best for the BEST PRICE! We used them personally for our home here in Midland. Professional, courteous, on-time, nothing damaged! Doesn't get much better than that! Amazing company! Would highly recommend! read more

These guys did an amazing job with moving me and my fiancee. They did two apartments and got us moved into our home we bought all within about 3 hours. That's loading their truck up and down stairs at TWO different apartments and unloading everything into a home. These folks don't mess around and were very careful and I just can't recommend them enough for all your moving needs. Super professional and amazing work. Thank you It's your moving company!!! read more

These 3 guys were quick, and extremely careful with my belongings. I have recommend them to some friends, & will continue to recommend them! 5 star customer service which is hard to find in midland! Thank you!! read more

Excellent team of high energy workmen, led by a natural leader.they listened carefully to our needs and executed very well. Their efficient organizational skills saved time, money and protected our stuff. I would recommend them and plan to use then again next year. Many thx to Beau and team. Steve read more

Company called two days before my move to let me know they overbooked and wouldn't be able to help me on my moving day. Vaguely apologized which ultimately does no good since every other company is booked and they left me in a bad spot. Wouldn't recommend. read more

This crew is AMAZING! It's stressful moving, but they took the stress out of it! They were on time for the move, careful with all my furniture, even the raggedy stuff, and had a smile on their face the whole time! I loved that they were mindful of the time so as not to go over 2 hours. I highly recommend It's Your Move to my friends and family! read more

Exactly what I needed and more. I only had to move a few heavy items and they were fast, professional, and even helped me when one of my items wouldn't fit through a doorway. I highly recommend these people over other movers. Reasonably priced and efficient. Will be using them again in the future. read more

The move itself was not bad, but the arrival time was inexcusably late. First we arranged for arrival between 11-2. Then, I got a call that it would be 2-4. This would have been fine except the crew came after 6:00. It became a VERY late move in the dark. I had boarded the dog at daycare so he could avoid the chaos but that was useless because we had to pick the dog up before the movers came. Also, while friendly and polite several movers had alcohol on their breath; it was unmistakable. We were the third move that day, so I guess they needed that. The staff at the office who was very communicative throughout really wanted to rush and get off the phone when I was making the final payment. I was not sure if this was because it was late and she wanted to go home or because she wanted to get off the phone before I started complaining. I felt like they didn't care because of this closing. Again, the move itself was okay, no items lost & no damage. Friendly crew. But I would be hesitant to work with them again because of delay and alcohol. read more

The crew did a great job moving from my apartment to home. They were fast and polite. I would highly recommend these movers. Great experience. read more

These guys were GREAT! Available when i called. Took care of my things. We're happy to be moving us. & it was a late evening move after they had been working all day. Very professional men. If we move again, they would be my first call. read more

Really liked them. Professional and punctual. Helped me move the same day I called. The movers were energetic and courteous. I am Very happy with the work they did. Would highly recommend. read more

I used them the last year on 3 moves. The last move was horrible. They were very slow and damaged some of my furniture.

It's Your Move responded quickly to our call, and provided a competitive quote. We hired a three man crew to load our 26' U-Haul truck, and they had it securely loaded and packed in less than three hours. The crew was courteous and very professional. All we had to do was tell them what to load. The best part is that after riding for seven hours in a big bouncing truck, all the furniture including a lot of glass and mirrors arrived safely and still in place. Thank you It's Your Move crew. read more

These guys are so professional and fast. I have used them twice for a remodel job. I will use them again when we move furniture around the house. read more