I rarely leave negative reviews because I understand that accidents can happen, and I generally…read moredon't like to damage a business's reputation. In fact, I almost didn't post this. However, after my experience, I feel it's important to share it so others can make an informed decision. I previously used this company and had a great experience, which is why I hired them again. As a Realtor, I've also referred multiple clients to them over the years. Unfortunately, this move was very different. During the move, my 65-inch TV was damaged beyond repair, my husband's smoker cover was ripped causing scratches to the smoker lid, another smoker had a wheel bent, and the nuts and bolts for our trampoline were lost. After filing a claim, I was offered only a little over $100 for all of the damage. The only other reimbursement I received was the $150 I had paid for them to move the trampoline, which was refunded at the end of unloading and before the insurance claim was submitted. Before I could even submit a claim, I had difficulty getting in touch with the moving company. After multiple phone calls and an urgent email, I finally received a response a day later stating the employee had been out sick for most of the week. While I understand that illnesses happen, I was disappointed there wasn't a backup process for responding to customers reporting damage. My biggest concern was what happened before the move even started. I was handed a tablet and told to sign so they could begin loading. The screen contained only a signature box with nothing to read. I later learned the document I had supposedly signed limited their liability to just $0.60 per pound and indicated I had declined full-value protection. That was never explained or offered to me. Had the document actually been displayed, I would have read it, as I always do before signing anything. The unloading process also felt rushed because the crew had a nearly six-hour drive home and another move early the next morning. My move had been scheduled well in advance, so this should not have come as a surprise. By the end, the owner appeared frustrated and was rude, which I found unprofessional. I'm not writing this review to bash anyone. I genuinely wanted this move to go well, especially after my previous positive experience and the referrals I've sent their way. I simply want others to be aware of my experience, ask questions about valuation coverage before signing anything, and understand what the claims process may look like if something valuable is damaged. I truly don't want anyone to go through what we have with this whole process.

Wow--what an incredible experience! From start to finish, this team was fast, accommodating, and…read moreextremely communicative. The entire process felt effortless because of their professionalism and positive attitude. The three movers who helped us didn't just show up--they showed out! They worked quickly and efficiently, making what could have been a stressful day feel completely seamless. Everything was handled with care, and they went above and beyond to make sure we were satisfied. I will absolutely use their services again in the future and will be recommending them to everyone I know. If you want a moving company that delivers on every promise and then some, look no further!

I used them to move in town. Was very happy with their services and they are competitively priced…read more Minor damage to a workbench but some of that may go with the territory. They were careful and appeared to use all appropriate equipment and moving material. Wasn't nickled and dimed with unexpected charges. Would use them again.

We are elderly folks with 2 massive storerooms to move into a box truck and trailer. These guys…read moreshowed up and worked so tremendously hard to get it done as quickly as possible. Most impressive is that the owner checked in to make sure we were satisfied. He explained that he gets good and caring people because he pays much more than would be standard, so is able to maintain good employees. I was really impressed with this company and it's people. We highly recommend them!

I can't say enough great things about this company! They went above and beyond for me on my move to…read moreMidland and from Midland.

No Call No Show. Suppose to be there Saturday morning at 9:00, called around 1000 saying guy had…read morefuneral, and another hurt back but they could be at house this afternoon and tomorrow morning if needed. No one showed up of called. After numerous calls and text got a text at 630 asking if 0900 Sunday morning would work. I said yes. Thinking everyone has crappy days. Waiting and at 1130 Sunday morning realized they would never show up and found another group. Still have not heard anything from Chris. I used this company 3 years ago and they did a good job. That's why I gave them so many chances also I have given their information to others. If you choose to use this company better have a good backup plan.

Very unprofessional. I had them scheduled to help me move. When they were 20 min late I called and…read morethey said they were on their way. Almost 2 hours waiting and not answering my phone calls. They never showed up and I finally get a text after 9 pm saying sorry I lost track of time but we can come tomorrow morning.

Gary was supposed to come at 9am. He ghosted has and refused to answer calls or texts. I should've…read moreread the other 1 star review before calling this place. Use a reputable mover who will actually show up.

I would not recommend this company at all. After confirming time and date even the night before…read morethey didn't show up. The agreement was noon and at 12:15 I get a call stating they were at another job and wouldn't be there until the next day. I had rented a moving truck and driven 2.5 hours to be there the next day was not an option and I was very clear with my time and date from the beginning. Then they said it would be 1:30 still no show no call. I called them and by this time it was almost 3. I already had to hire someone else pay double and they wanted to try to charge me the regular price with a two hour minimum. I said forget it.

Brothers moved and stored our belongings in June 2026 and was horrible in every way. Loading…read moreinvoice claimed 5 movers and 2 trucks; there were 3 movers (of which only 1 guy was actually hustling) in one undersized truck. They had to come back the next day to load remaining furniture and boxes in another truck and I had to hound them (3 calls & 2 emails) to get it done before I had to be out of the house. Contracts/documents are signed ON THE MOVERS PHONE! once they already have control of your belongings. It's impossible to read through several pages of contract on this guys phone while he's holding it. Oh, and one of the worthless guys managed to damage three wall corners that needed repair before move out. After storing for two weeks, a truck and a panel van show up with a crew of mostly day-laborers who dropped and damaged multiple pieces of furniture and boxes. They scratched a brand new floor in two separate rooms literally dragging in a heavy wall bed which they then broke, making it unusable. They damaged a large specially-made desk which will require professional repair and another cabinet which I ended up just throwing away out of frustration. The very best part is that, after all of that damage (the wall bed alone will cost $3000 to replace, the owner Paul Woodruff is down-grading my insurance claim to ZERO DOLLARS based on $1 per pound --that tiny text on the phone, remember? minus $1000 deductible. Do not use Brothers Moving & Storage. You'd be better off just putting all your stuff in the dumpster now and saving the headache. Oh wait, there's more! Michael, or whoever does the walk-through, will give you an estimate with a "not to exceed" amount and be so very proud that they disclose this upper limit but I can promise you, that upper limit is exactly what you will pay. They will manage to get it there one way or another.

I don't usually leave reviews, but I feel others should know about my experience…read more I worked for this company for a short time and was disappointed with how things were handled. During one move, a light fixture came loose while we were moving furniture. It was not broken, but I was not given the opportunity to fix or inspect the situation before being told I would be responsible for it. The bigger concern for me was the work environment. While on a job moving belongings for an elementary school, I was riding in a company truck that contained the school's items when coworkers were smoking marijuana inside the vehicle during the workday. I felt this was extremely unprofessional and concerning, especially while transporting customers' belongings. I brought the issue to my crew leads attention, but the situation continued as he also was doing the same thing so he was dismissive. I ultimately chose to resign that same day because I was not comfortable continuing in that environment. When I received my final paycheck, deductions were taken that I did not feel were properly explained or documented. Overall, my experience was disappointing, and I would encourage anyone considering working for this company or using their services to ask questions about workplace policies and expectations.