From a 22 (yes twenty two) year LA Fitness member…read more
I am visiting Edmonton from the United States for a few weeks and wanted to use the LA Fitness facility during my stay. Upon checking in, it was discovered that although I hold a National membership, which grants access to all 50 U.S. states, it is not INTERnational so it doesn't extend to Canada - because the membership is so old.
Complicating the situation further, my girlfriend recently joined while in the States, and her membership allows her access to ANY LA Fitness facility throughout North America.
To obtain the same access she enjoys, I was informed that I would need to cancel my 20+ year membership and sign up for a new one at a higher cost.
Understanding my predicament, Ray, the gym manager, escalated the issue to his manager and was able to find a solution. While somewhat clunky, it was effective and allowed me to continue using the facility.
I've worked exclusively in customer service for more than 40 years and Ray earns an A+ for his patience, understanding, and creativity.
As for the gym itself, I have worked out at LA Fitness locations in Washington, Oregon, California, and Arizona. While the Edmonton facility is slightly smaller than a few I've visited and lacks a couple of machines I'd like to have, I've had no trouble getting in a solid workout. It is clean, well-managed, and welcoming.
Thank you, Ray Hurrel, and thank you, LA Fitness, for honoring and protecting our long-standing relationship.